Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 02/08/2011 | 5300 | ||
| I am writing to file a complaint regarding my 2010 subaru forester which was purchased in april, 2010. i have driven the vehicle myself for only 5,371 miles and only in the city. about a week ago, i noted a small, smooth-surfaced crack about 2 inches long that originated at the top edge of the front windshield. the appearance of the crack was not associated with any impact. in less than 48 hours, the small crack elongated to more than 8 inches. i brough the vehicle to the local subaru service department on february 8 for inspection. the service department representative informed me that the crack was not a stress fracture but due to an impact. he stated that the crack was not covered by either my subaru warranty nor my extended service warranty because it was not a stress fracture. however, in my judgement, this crack originated as a smooth-surfaced crack akin to a description of a stress fracture. i also note that a number of complaints have previously been reported by consumers about the high incidence of windshield stress cracks in subaru vehicles, including the forester. replacement of my windshield on my relatively new vehicle will cost about $820 for parts and installation. i bought a subaru for the first time with the expectation that i would receive a quality product with excellent durability. this experience leads me to believe otherwise. | |||
| 09/30/2009 | 20 | 1 | |
| I bought a 2010 subaru forester in sept. of 2009. after purchase i noticed that the left outside rearview mirror had a distortion in the glass which made it difficult in passing and backing up. the best way i can describe it is like looking into a fun house mirror at an amusement park. i took my forester back to the dealer and the service manager said that he noticed the defect also and he had me come in to have the mirror replaced. after the replacement the defect is still there, and the service manager told me that this is a problem that subaru is having with their mirrors and there is no fix for it at this time. i contacted subaru customer service web site and after some conversations back and forth i've been told it's my problem now that there is no fix for the problem, and that there is no problem with the mirror. if there is no problem then why did they replace it to try to fix the problem? in my opinion it is a serious defect because it is very difficult and unsafe when trying to pass another vehicle on the highway or when trying to backup using a mirror that you can't see a good view to the rear. after a few emails back and forth about this problem with subaru customer service and requesting them to look at this forum since they said there is no problem, they became rude and now, me and alot of other subaru owners are stuck with a defective and unsafe mirror. i will give you a web site forum with other subaru owners with the same complaint.: www.subaruforester.org/vbulletin/f88/2010-light-assembly-condensationn-mirror-67147/ thank you for your time. *tr | |||
| VISIBILITY/WIPER | |||
| 01/01/2013 | 15000 | ||
| Tl* the contact owns a 2010 subaru forester. the contact stated that while driving at various speeds in inclement weather, the windshield washer fluid froze causing the driver's visibility to be obscured. the contact had to constantly stop to clean the windshield so that she could see. the vehicle was not inspected by a dealer or an independent mechanic. the manufacturer was not contacted. the failure mileage was approximately 15,000. the vin was unavailable. | |||
| 01/01/2013 | 15000 | ||
| Tl- the contact owns a 2010 subaru forester. the contact stated that while driving at various speeds in inclement weather, the windshield washer fluid froze causing the driver's visibility to be obscured. the contact had to constantly stop to clean the windshield so that she could see. the vehicle was not inspected by a dealer or an independent mechanic. the manufacturer was not contacted. the failure mileage was approximately 15,000. the vin was unavailable. mah | |||
| 01/01/2013 | 15000 | ||
| Tl-the contact owns a 2010 subaru forrester. the contact stated that while driving at various speeds in inclement weather, the windshield washer fluid froze causing the drivers visibility to be obscured. the contact would have to constantly stop to clean her windshield so that she could see. the vehicle was not inspected by a dealer or an independent mechanic. the manufacturer was not contacted. the failure mileage was approximately 15,000. the vin was unavailable. tb | |||
| 07/13/2012 | 29100 | 1 | |
| I was driving back home on us6 at approximately 1pm last friday when the glass of back windshield completely shattered for no reason, it exploded making a loud noise that first shocked me thought i managed to maintain control of the vehicle. after i calmed down i looked around to see what had happened and then i noticed that the glass in the back shield was reduced to tiny pieces all over to the point in which the rear vision was obstructed. i reported the incident to subaru, (sr#1-2037476585), and they told me to take it to the dealer for inspection to determine the cause of the failure. i requested an appointment with groove subaru in littleton and took the vehicle in today at 7am only to be told that they are not experts in forensics and could not determine the cause of the incident, but that could have been a rock (we are familiar with rocks hitting cars here inn co, so i do not think it was the reason for the incident) and to call abra to have the glass replaced. *tr | |||
| 07/13/2012 | 29100 | ||
| I was driving back home on us6 at approximately 1pm last friday when the glass of back windshield completely shattered for no reason, it exploded making a loud noise that first shocked me thought i managed to maintain control of the vehicle. after i calmed down i looked around to see what had happened and then i noticed that the glass in the back shield was reduced to tiny pieces all over to the point in which the rear vision was obstructed. i reported the incident to subaru, (sr#1-2037476585), and they told me to take it to the dealer for inspection to determine the cause of the failure. i requested an appointment with groove subaru in littleton and took the vehicle in today at 7am only to be told that they are not experts in forensics and could not determine the cause of the incident, but that could have been a rock (we are familiar with rocks hitting cars here inn co, so i do not think it was the reason for the incident) and to call abra to have the glass replaced. | |||