Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING - ENGINE | |||||
| SPB-WVU-31 | 03/01/2011 | 10038970 | Ready | 06/29/2011 | |
| SPB-WVU-31 | 03/01/2011 | 10038970 | Subaru service campaign: see document search button for owner letter. ecm reprogramming procedure. 2006-2010 legacy/outback/forester/impreza. *rm | 06/29/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE AND ENGINE COOLING | |||
| 08/05/2010 | 13500 | ||
| Engine knock sound while traveling on highway, pulled off next exit and car shut down. no check engine lights or oil lights indicating an issue. upon restart knocking sound was louder and had a metal sound to it. i immediately shut the car off and called roadside assistance and had the car towed to local dealer. upon first review dealer identified it as internal connecting-rod bearing failure which caused catastrophic engine damage. subaru of america denied the repair due to the ecm being modified, stating our engineers reviewed your file and deemed it to be caused by the ecm modification. i have found numerous cases of the exact issue on the internet, as well as a my dealership telling me there is a tsb for this failure. soa is providing a one time good faith repair but i am responsible to replace the ecm. in my opinion this issue which soa is aware of and acknowledges with a tsb should be a recall - the engine failure at highway speed has potential to cause bodily harm - loss of power, engine seize resulting in an accident. i was lucky to not be involved in any sort of accident. further i am totally unsure of how soa can claim the failure was due to ecm modification without ever physically seeing or having the motor pulled from the vehicle. the ecm modification is an excuse to not fully cover the repair. | |||
| 05/04/2010 | 20000 | ||
| Motor failure leaving me to roll though and stall in the middle of an intersection | |||
| ENGINE AND ENGINE COOLING - ENGINE | |||
| 03/20/2010 | 3300 | ||
| 2009 impreza wrx there was no indication that a failure was going to occur before it happened. i had driven the car normally for almost 4 months. the engine began to make a loud knocking noise around 2000 rpm, sounding like metal hitting metal as i pulled up to a stop sign. fortunately i had just entered my neighborhood so i was able to get home and have my car towed. subaru road side assistance towed the car and i was given a rental for 20 days. subaru dealer said it was a spun rod bearing and engine needed to be replaced. even though i requested a long block replacement i only got a short block, so the turbo is the same. since this occurred i have had numerous other problems, clutch throwout bearing replacement, starter, air conditioning problems. this car is a lemon but its impossible to convince subaru of that fact. engine blown at 3300 miles. clutch problem at 7000 miles. starter failure at 9600 miles (2/2011). reported to soa. | |||
| 11/09/2010 | 9221 | ||
| I bought a brand new subaru impreza on july 27, 2009 from subaru dealer, grand subaru, at bensenville, il 60106 for $18,000 with warranty for 30-60k miles. it broke down when it had just 9,221 miles on it showing engine failure on nov. 09, 2010. the subaru dealer who fixed it after lot of hassle, stated in his invoice as some coil is cracked in the ignition. i can send you the receipt that i have in my possession for your record. i am disappointed with this and want subaru to cover any such problems with its engine for another 1 years free of cost. i shall consider reporting this failure of the car via internet to make awry of other prospective and subaru owners, if i do not get a satisfactory response within 10 days. thanks you v. kulumani 412-330-4964 | |||
| 05/16/2010 | 25500 | ||
| 2009 subaru impreza wrx, ~25k miles. driving on a back road, all of a sudden engine starts knocking. have to get it towed to subaru dealership. they need to replace the engine. i was on my way back to boston visiting family with my dog in the car. this caused me to have to pay for a flight back home and miss half a day's work. my car is out of commission in nj while i'm up in boston for 2 weeks. this problem has happened to over a hundred people so far with this model car. subaru admitted a default in manufacturing for those people with cars in a build date range of 7/08 and 8/08 but did not send out letters to owners in that build date range. this is a catastrophic engine failure and should result in a recall, especially since they know about the issue and refused to do anything to notify the users or preemptively fix the problem. by willingly knowing that a customer's engine could fail and waiting until the failure occurs, causing hardship on the owner, this is a very dangerous situation that warrants a recall. | |||
| 05/12/2010 | 18655 | ||
| Engine failure | |||
| 04/07/2010 | 5960 | ||
| 2009 subaru impreza wrx wagon has 5960 miles was a new vehicle purchase in october 2009. vehicle new car guidelines were followed as were the maintenance procedures. the vehicle engine i feel has a mechanical defect in the engine. the engine has spun a bearing blown a rod and damaged the crankshaft. this from what have researched is not an uncommon problem. | |||