Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| LATCHES/LOCKS/LINKAGES | |||
| 11/25/2010 | 155500 | ||
| My daughter was driving on the highway about 65 mph, the hood flew open smashed the windshield, she crossed a lane of traffic went into the ditch, hit her head on the steering wheel and received a mild concussion. | |||
| LATCHES/LOCKS/LINKAGES - HOOD - LATCH | |||
| 12/08/2006 | 105780 | 1 | 03/31/1999 |
| The hood flew open while i was driving 65 mph. this car had not recently had its oil changed or its hood opened. the hood needs to be replaced, as well as the rear view mirror. *nm | |||
| 04/23/2006 | 130000 | 1 | 11/30/1998 |
| At 1 p.m. on 23 apr '06, my husband was driving our 1999 subaru legacy outback at about 50 mph. we had just entered a curve when the car's hood latch failed and allowed the hood to fly up and slam into the windshield and roof. that completely blocked our forward view and we entered the oncoming lane. fortunately, no one was coming in the opposite direction. we were able to slow down and make our way on to the shoulder. we were covered with glass particles but thank god neither one of us was injured. i am now very nervous when i drive the car. the hood was last opened about two weeks before the accident but the car had been driven for over 200 miles and some of that was on the interstate. there was no warning. we had to pay over $2300 to repair windshield, hood and miscellaneous damage in the motor compartment. *nm | |||
| 01/06/2004 | 68900 | 1 | 08/17/1999 |
| The hood latch of my 1999 outback is faulty. took it back 2 x to be repaired. they looked at my like i was crazy. they cleaned the latch on 1/6/04, then the problem happened 1 week later while i was on the highway. i called the service dept. and insisted on a replacement hood latch. took it to the dealership on 1/21, the tightened the cable, less than 24 hrs. later the hood latch opened again. when the service manager was called, he told my husband well, we didn't charge her anything!. today, 1/23 the hood opened again. when talking about this to a coworker she stated this also happened to her outback last year. this is definitely a safety issue. *la | |||
| LATCHES/LOCKS/LINKAGES - TRUNK LID - LOCK | |||
| 10/02/2005 | 10 | 10/30/1998 | |
| The trunk door on my subaru legacy outback station wagon will not open. once you lock it, you can not open it again unless you jiggle the lock over and over with the key. this is a very frustrating failure because when you have a station wagon, a working trunk door is vital. i was told by a subaru dealer that it would cost about $300 to $400 to fix so i have delayed fixing it because i can sometimes work on it and get it to open. when i brought the car to a local mechanic, he told me he had 3 to 4 other subaru owners come in with the same problem which he is not capable of fixing. apparently, the back inside panel has to be removed and a body shop has to do the work. yesterday, i was at a supermarket parking lot trying to open the back when a couple approached me and told me they had to replace their lock because it wouldn't open. they have a subaru station wagon also (i don't know the year, but it was not brand new) i believe there is a defect in the motor or lock. *b | |||