Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 03/28/2012 | 59754 | ||
| On many separate occasions (but reported to subaru authorized service dealer on 03/28/12, 10/01/11, and 09/21/11), our hood has partly popped open while driving the vehicle at a range of speeds and in a range of temperatures. it is as if the initial hood release latch has been pulled from within the car, but the hood then catches on the manual release under the lid. once loose, the hood wobbles (with increased violence at high speeds) and is obviously not secure. the subaru shop tech initially adjusted and realigned the hood latch. on a subsequent visit, the entire hood latch was replaced. this did not solve the problem, and on visiting after the third occurence, the said they had no recommendations as they could not replicate the problem either on the road or in the shop, and were showing no diagnostic issues with their equipment. subaru of america were contacted by the shop and had no available recommendations. the vehicle has been inspected but the subaru shop and is clear of prior body damage. the unpredictability of this issue is most alarming -- we can never tell when our hood is going to come loose while travelling, and have had to pull over several times on the freeway when travelling at high speed to secure the hood. | |||
| 08/10/2010 | 54000 | ||
| My car engine stalls in the middle of the road while driving and while making a left turn in a signal, while waiting on the red light and while stoping and idling at the parking lot. when this issue happens all the lights in the dash lights up and the steering wheel becomes locked. this engine stalling issue happens randomly. some times every day in a week, 2 days in a week or 3 days in a week. some times the engine stalls more than 10 times in a day. in order to correct this issue, i took my car to subaru dealership and explained the service technician the problem. first time, i was asked to leave my car at the dealer ship overnight to see if dealer can recreate the problem. dealer told me he couldn't recreate the issue. second time, dealer found check engine light on and used the diagonstic tool to find out that mass air flow sensor is bad and replaced it. but this didn't fix the problem. third time i contact subaru customer service and explained the issue. subaru customer service asked me to take my car to the dealership again. i took my car to dealership and left it there for 2 days. on the third day, dealer said the battery was bad and replaced the battery and said he couldn't reproduce the issue. when i took the car back from the dealership on the third day, within few hours my car engine again stalled. this time i took the video of the issue. i contacted the subaru customer service and explained what was happening and i was told that dealer cannot fix the issue unless he can recreate the issue. so i took my car to subaru dealership more than 3 times, spent more than $1000 for parts, labor and car rental and still the problem is not fixed. actually it is getting worse day by day. | |||
| 01/01/2009 | 1000 | ||
| Complaint for a 2008 subaru outback 2.5i with a manual transmission. under certain conditions, the vehicle has a major stability control issue and is unsafe to drive. while driving at constant speed (constant and low throttle position) on a flat, good road, witht the steering wheel pointed straight ahead, the back end of the vehicle tends to oscillate from side to side or ghost walk when the road has ice on it. the vehicle does not ever lose traction per se; it just steers itself all over the road. tires are at the proper pressure, tires are all brand new (although the problem has happened for the the life of the vehicle with different sets of tires. the issue is not traction on deep snow, nor is it a problem when cornering, braking, or accelerating. i am a very experienced driver in snow/ice and have owned several subarus. this particular model has major problems with driving on ice and very hard-pack snow. note that having additional weight in the cargo area or rear passengers makes the problem much worse. i have been forced to drive on the interstate at 20 mph with rear-wheeled drive cars blowing by me because of the ghost walking issue. i have had several near-accidents because of this issue. this vehicle. is unsafe and should be recalled immediately. | |||
| 04/30/2010 | |||
| The problem is the car suddenly loosing power at various speeds for no apparent reason. has occurred over 6 times in the past month, 4 times in this last week. the most recent on 4/30/10 the car completely shut down while driving at a speed of 20 mph. no warning indicators came on the dashboard. first time was when excelerating up an on ramp and several more times on other inclined ramps, then leaving a street to enter a hwy 4/28/10, another at a complete stop the car shuddered 4/29/10, same day traveling at 60 mph lost power for a brief moment then resumed, these two incidents were within 5 minutes. i have taken it to the dealer where purchased and serviced to have them locate and repair the problem. have not received information as yet. | |||