Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 11/04/2011 | 300 | 1 | |
| This 2012 vehicle presented issues from the first day of ownership. after 4 repair attempts i worked out a replacement with subaru of north america by sharing the depreciation loss out of desperation. we replace it with a 2013 outback identical to the 2012 except for color.. the problem with the steering in the 2012 and the 2013 is that both the vehicle wander all over the road. you need to keep all your attention on keeping it following the road causing extreme fatigue. it is described by me as heavy, does not return to center and in even slight turns the car suddenly pulls in the direction you are traveling which is startling like hitting black ice. taking your eyes to even the side mirrors for lane changes offers the vehicle to invite itself into oncoming traffic. this replacement 2013 i now have started presenting these symptoms after about the first 500 miles. there is a thread on the matter on the subaruoutback.org forum with over 450 replies on the matter. http://www.subaruoutback.org/forums/104-gen-4-2010-present/31638-ob-lane-wandering.html the responses on page 45 describe the problem pretty well. my responses are under joem. one response #442 was and now, at 17 months & 25k mis, we still have a 'new' car that steers like a drunk pushing a shopping cart with a bad wheel... how sad is that? please, look into the matter because if someone didn't get hurt already someone will. the last 60 mile drive was unbelievably exhausting. this is now my third subaru so i am not new to subaru and/or awd. or first was a 2006 forester and after 5.5 years and 60,000 it was flawless but we out grew its size. i offer your organization the opportunity to inspect and drive my vehicle to personally experience what i am describing. i can afford to trade this car at anytime but i do not want to see anyone to get hurt of lose their life. thank you *tr | |||
| 11/04/2011 | 300 | ||
| This 2012 vehicle presented issues from the first day of ownership. after 4 repair attempts i worked out a replacement with subaru of north america by sharing the depreciation loss out of desperation. we replace it with a 2013 outback identical to the 2012 except for color.. the problem with the steering in the 2012 and the 2013 is that both the vehicle wander all over the road. you need to keep all your attention on keeping it following the road causing extreme fatigue. it is described by me as heavy, does not return to center and in even slight turns the car suddenly pulls in the direction you are traveling which is startling like hitting black ice. taking your eyes to even the side mirrors for lane changes offers the vehicle to invite itself into oncoming traffic. this replacement 2013 i now have started presenting these symptoms after about the first 500 miles. there is a thread on the matter on the subaruoutback.org forum with over 450 replies on the matter. http://www.subaruoutback.org/forums/104-gen-4-2010-present/31638-ob-lane-wandering.html the responses on page 45 describe the problem pretty well. my responses are under joem. one response #442 was and now, at 17 months & 25k mis, we still have a 'new' car that steers like a drunk pushing a shopping cart with a bad wheel... how sad is that? please, look into the matter because if someone didn't get hurt already someone will. the last 60 mile drive was unbelievably exhausting. this is now my third subaru so i am not new to subaru and/or awd. or first was a 2006 forester and after 5.5 years and 60,000 it was flawless but we out grew its size. i offer your organization the opportunity to inspect and drive my vehicle to personally experience what i am describing. i can afford to trade this car at anytime but i do not want to see anyone to get hurt of lose their life. thank you | |||
| 12/29/2011 | 19000 | 1 | |
| I was driving on a interstate highway when the rear of the car started to wander from right to left, it acted like it was floating on the highway. i took the next exit to check for a tire losing air pressure or loose lug nuts. they were fine. i slowed down to 50 -55 mph for the rest of the trip. every bridge and overpass i slowed down to 50 mph and yet the rear of the vehicle would jump side ways. the highway was wet from a recent snowfall, apparently there was some ice on the road. other cars/trucks were going at 65 mph+. . i have never felt that floating in my 45 years of driving thru snow and ice. *tr | |||
| 11/04/2011 | 300 | ||
| This 2012 vehicle presented issues from the first day of ownership. after 4 repair attempts i worked out a replacement with subaru of north america by sharing the depreciation loss out of desperation. we replace it with a 2013 outback identical to the 2012 except for color.. the problem with the steering in the 2012 and the 2013 is that both the vehicle wander all over the road. you need to keep all your attention on keeping it following the road causing extreme fatigue. it is described by me as heavy, does not return to center and in even slight turns the car suddenly pulls in the direction you are traveling which is startling like hitting black ice. taking your eyes to even the side mirrors for lane changes offers the vehicle to invite itself into oncoming traffic. this replacement 2013 i now have started presenting these symptoms after about the first 500 miles. there is a thread on the matter on the subaruoutback.org forum with over 450 replies on the matter. http://www.subaruoutback.org/forums/104-gen-4-2010-present/31638-ob-lane-wandering.html the responses on page 45 describe the problem pretty well. my responses are under joem. one response #442 was and now, at 17 months & 25k mis, we still have a 'new' car that steers like a drunk pushing a shopping cart with a bad wheel... how sad is that? please, look into the matter because if someone didn't get hurt already someone will. the last 60 mile drive was unbelievably exhausting. this is now my third subaru so i am not new to subaru and/or awd. or first was a 2006 forester and after 5.5 years and 60,000 it was flawless but we out grew its size. i offer your organization the opportunity to inspect and drive my vehicle to personally experience what i am describing. i can afford to trade this car at anytime but i do not want to see anyone to get hurt of lose their life. thank you | |||
| 12/29/2011 | 19000 | ||
| I was driving on a interstate highway when the rear of the car started to wander from right to left, it acted like it was floating on the highway. i took the next exit to check for a tire losing air pressure or loose lug nuts. they were fine. i slowed down to 50 -55 mph for the rest of the trip. every bridge and overpass i slowed down to 50 mph and yet the rear of the vehicle would jump side ways. the highway was wet from a recent snowfall, apparently there was some ice on the road. other cars/trucks were going at 65 mph+. . i have never felt that floating in my 45 years of driving thru snow and ice. | |||
| 11/06/2012 | 63000 | ||
| Tl- the contact owns a 2003 honda civic. the contact stated that while driving approximately 40 mph, the vehicle suddenly accelerated independently without the accelerator pedal being depressed. the contact applied the brakes but the vehicle would not decelerate. as the contact removed her foot from the brake pedal, the vehicle speed increased. the contact merged onto a grassy area and shut the engine off. the vehicle was towed to the dealer for diagnostic testing but was not repaired. the approximate failure mileage was 130,000. kmj | |||
| 11/06/2012 | 63000 | ||
| Tl- the contact owns a 2012 subaru outback. the contact stated that while driving 40 mph, the steering wheel locked up. the contact stated that she tried to steer and it released 5 seconds later. the vehicle was taken to the dealer for inspection but the could not diagnose the failure. the vehicle was not repaired. the manufacturer was notified and they sent an investigator to look at the vehicle but they could not diagnose the failure. the failure mileage was 63,000. the vin was unavailable. ap | |||
| 03/14/2012 | 100 | ||
| Tl- the contact owns a 2012 subaru outback. the contact stated that while driving 50 mph, while driving over a bump the steering wheel would shake violently. the vehicle was taken to the dealer for inspection and they stated that there was nothing abnormal. the vehicle was not repaired. the manufacturer was made aware of the failure who decided to send a technician to test drive the vehicle. the technician stated that the vehicle was fine. the failure mileage was 100.pmb | |||
| 03/14/2012 | 100 | ||
| Tl- the contact owns a 2012 subaru outback. the contact stated that while driving 50 mph, when she hits a bump the steering wheel would shake violently. the vehicle was taken to the dealer for inspection and they stated that there was nothing abnormal. the vehicle was not repaired. the manufacturer was notified and they sent a technician to test drive the vehicle and they stated that the vehicle was fine. the failure mileage was 100. ap | |||
| 05/10/2012 | 1500 | ||
| Wanders, very difficult to hold straight line at highway speeds. dangerous, very touchy stering. | |||