Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 09/28/2012 | 500 | ||
| This vehicle presented issues after the first 500 miles of ownership. after 1 repair attempt it is still the same.. this vehicle replaced a 2012 outback which had the same issues. the problem with the steering in the 2012 and the 2013 is that both the vehicles wander all over the road. you need to keep all your attention on keeping it following the road causing extreme fatigue. it is described by me as heavy, does not return to center and in even slight turns the car suddenly pulls in the direction you are traveling which is startling like hitting black ice. taking your eyes to even the side mirrors for lane changes offers the vehicle to invite itself into oncoming traffic. this replacement 2013 i now have started presenting these symptoms after about the first 500 miles. there is a thread on the matter on the subaruoutback.org forum with over 670 replies on the matter. http://www.subaruoutback.org/forums/104-gen-4-2010-present/31638-ob-lane-wandering.html the responses on page 45 describe the problem pretty well. my responses are under joem. one response #442 was and now, at 17 months & 25k mis, we still have a 'new' car that steers like a drunk pushing a shopping cart with a bad wheel... how sad is that? please, look into the matter because if someone didn't get hurt already someone will. all my drives are very exhausting. this is now my third subaru so i am not new to subaru and/or awd. i still offer your organization the opportunity to inspect and drive my vehicle to personally experience what i am describing. i do not want to see anyone to get hurt of lose their life. thank you *tr | |||
| 01/30/2013 | 150 | ||
| Vehicle drifts at highway speeds, regaurdless of how diligent you are it will start drifting off, and requires constant correction. | |||
| 01/21/2013 | 2000 | ||
| This new vehicle has steering that tends to wander from side to side while driving on various types of roads. on urban interstate travel it is necessary to be very vigilant when driving in the lanes as the car will often head for the edge of the lane without warning. this tendency is balanced between both left and right, and does not seem to be predictable. took the vehicle to the dealer and the head mechanic drove the car. they specified that the vehicle was to manufacturer's specifications. i find that the attention that must be paid to maintain the vehicle within the roadway lanes is tiring and far exceeds any other vehicle i have driven. | |||
| 08/27/2012 | 1 | ||
| Our complaint is that this 2013 outback subaru continues to drift. it does not just drift one way. you are constantly correcting to keep it in the center of the road. the first time we complained they did an alignment. that did not correct the problem. we then ask if they check the tires. they claimed there is no problem with theirs but they lowered the air pressure and that made it worse. took it back to the dealer and had them increase the air pressure. the service manager keeps telling us there is no mechanical issues. you cannot relax driving this car. i hope i never have to drive it in a snow storm because of the lack of the steering control. *tr | |||
| 08/27/2012 | |||
| Our complaint is that this 2013 outback subaru continues to drift. it does not just drift one way. you are constantly correcting to keep it in the center of the road. the first time we complained they did an alignment. that did not correct the problem. we then ask if they check the tires. they clained there is no problem with thires but they lowered the aire pressure and that made it worse. took it back to the dealer and had them increase the air prsssure. the service manager keeps telling us there is no mechanical issures. you cannot relax driving this car. i hope i never have to drive it in a snow storm because of the lack of the steering control. | |||
| 10/29/2012 | 250 | 1 | |
| Driving 55-60 mph car continually drifted off of center when driving, most noticeable on a straight stretch of road. constant correction and recorrection needed to keep vehicle in its own driving lane. dealer inspected vehicle and claimed there are no mechanical issues however many online complaints exist about this problem. i took a big loss but i immediately traded this brand new car in - i was terrified to drive it and consider this lack of steering control will get someone killed. *tr | |||