Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| WHEELS | |||
| 09/01/2006 | 4 | 07/21/2006 | |
| I purchased a suzuki grand vitara in july of 2006. shortly after purchase, 4 weeks at the most, the check engine light came on. i called the dealer faulkner suzuki (harrisburg, pa) and took the car in for service. i was told that it was an oxygen sensor malfunction. they changed the sensors. but this did not fix the problem. thereafter, approximately every 4 to 8 weeks, the check engine light came on - to which the service department at faulkner responded by changing the oxygen sensors and replacing the associated computer. also of note, their was a problem with the wheels on the car (which impaired steering at highway speeds) to which the service department responded with having me purchase new tires - the car was 8 months old at this point (this did not fully resolve that problem, although it did improve somewhat). during all this, the car was emitting a smoke smell/exhaust into the cabin of the vehicle. the service department could not figure out what was causing this (i was told that the technicians could not detect the smoke smell/exhaust). with all of this in mind, i am writing to express concerns about the businesses practices of suzuki. when the problems with the car began, i asked to have my trade in vehicle returned to me or to have a replacement vehicle (as i felt unsafe driving the car i purchased) neither request was honored. i had not expected to have any problems with a new car, no one does. so when a problem arose, my expectation was that it would be immediately resolved, this was not the case. overall, in my opinion, this matter was poorly handled - it took over a year and legal involvement before suzuki would buyback their faulty vehicle. as a consumer, i feel that this company showed little concern for my safety, time, or money. i implore you to investigate this matter and work to ensure that any future suzuki customers receive better service and a better (safe) product. *tr | |||