Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE | |||
| 05/09/2012 | 94000 | ||
| 2008 suzuki sx4- took into dealership for complaint of ticking noise under the hood. after a $98 diagnostic fee they determined it needed a new engine because of bad rods due to oil starvation. after talking with service manager and dealership general manager both decided that repairs were not covered under 100,000 mile powertrain warranty. also the air bag warning light stays on and it was also determined that the entire seat would have to be replaced in addition to the catalytic convertor being replaced due to bad oxygen sensor. i have proof of all maintance and service repairs to include oil changes etc. i requested a meeting with general manager and was assured that he would investigate situation and get back with me in a couple of days. it has been a week and only communication i have received is a text message on my cell phone stating that no part of the powertrain warranty would apply even though the powertrain warranty includes all things listed in diagnostic review of the car this is extremely unprofessional and shows that suzuki does not stand by their products. a lot more to this story>>>>>> mathews suzuki, clarksville tn | |||
| ENGINE AND ENGINE COOLING - ENGINE | |||
| 03/11/2010 | 45443 | ||
| Engine started ticking while driving. after approximately 20 miles, the engine quit completely and never restarted. after dealer inspected the car, it was found to have a failed rod bearing. after further investigation, the failure was based on a lack of lubrication, and therefore the warranty claim was denied. after an arbitrator reviewed the case, it was found to be covered under the powertrain warranty, siting that the engine was using an unreasonable amount of engine oil between changes, and was therefore starving the bearings of oil during operation. the engine should not be using any oil, and an investigation should be done on these engines to see if there are other people out there having engine bearing issues or failures even if they have the oil changed per the owner's manual. | |||