Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| AIR BAGS | |||||
| ASMC-009375 | 01/01/2013 | 10049919 | Suzuki: counter measure procedure for dtc b1318. the airbag warning light illuminates, and dtc b1318 is stored. this typically can result from a change in load on the passenger seat. *js | 01/22/2013 | |
| AIR BAGS - FRONTAL | |||||
| SC-60R-1 | 05/13/2012 | 10044319 | Suzuki: on certain vehicles, within the front passenger seat bottom cushion, the sensing sensor mat, an electric circuit disconnection may have developed, due to repeated flexing. *pe | 06/12/2012 | |
| TSB-TS-02-05222 | 06/12/2012 | 10044321 | Suzuki: due to repeated flexing, the front passenger sensing system circuit located within seat bottom cushion assembly, have an electric disconnection. *pe | 06/12/2012 | |
| TS-01-11029 | 12/01/2009 | 10032751 | Suzuki: the airbag warning light illuminates, and dtc b1318 is stored. this typically can result from a change in load on the passenger seat, such as a passenger shifting their weight on and off the seat, or an object (bag, briefcase, pet | 05/07/2010 | |
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||||
| TSB-TS-02-05222 | 06/12/2012 | 10044321 | Suzuki: due to repeated flexing, the front passenger sensing system circuit located within seat bottom cushion assembly, have an electric disconnection. *pe | 06/12/2012 | |
| ABE-ZA-120418 | 07/25/2012 | SCE-ZA | 10044041 | Suzuki: see document search button for owner letter. warranty extension for 'air bag' warning light illumination. *js updated 7/25/12. *pe | 05/08/2012 |
| ABE-ZA-120418 | 04/18/2012 | 10044041 | Suzuki: warranty extension for 'air bag' warning light illumination. *js | 05/08/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 01/06/2013 | 42728 | 1 | |
| The air bag dash light came on and stayed on. i took it to the suzuki dealership. they told me there was a recall on the passenger seat sensor. they reset the light to shut it off and charged me $99.95 labor to do so. i asked why this was not covered under warranty or the recall. they told me it only had a 3 year 36,000 mile warranty. they also reset and fixed the light without my authorization to do so since i thought this would be a warrantied repair. *tr | |||
| 01/06/2013 | 42728 | ||
| The air bag dash light came on and stayed on. i took it to the suzuki dealership. they told me there was a recall on the passenger seat sensor. they reset the light to shut it off and charged me $99.95 labor to do so. i asked why this was not covered under warranty or the recall. they told me it only had a 3 year 36,000 mile warranty. they also reset and fixed the light without my authorization to do so since i thought this would be a warrantied repair. | |||
| 07/13/2012 | 70388 | 1 | |
| Purchased vehicle on 6/29/12. airbag warning light came on two weeks later. research indicates that my airbags are now disabled. authorized suzuki dealer/repair facility is 125 miles away. on line blogs and this website indicate problems with disconnect in seat sensor embedded within front passenger seat cushion. suzuki will not cover costs to repair/replace seat cushion. safety issue seams to be with all suzuki sx4's. how do we, the consumer, get american suzuki to recall this airbag issue? [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| 07/13/2012 | 70388 | ||
| Purchased vehicle on 6/29/12. airbag warning light came on two weeks later. research indicates that my airbags are now disabled. authorized suzuki dealer/repair facility is 125 miles away. on line blogs and this website indicate problems with disconnect in seat sensor imbedded within front passenger seat cushion. suzuki will not cover costs to repair/replace seat cushion. safety issue seams to be with all suzuki sx4's. how do we, the consumer, get american suzuki to recall this airbag issue? thank you steve whitney | |||
| 05/01/2012 | 39000 | ||
| Vehicle in dealer shop for safety inspection (new york). dealer told of recall for mirror screws, gps battery, and passenger seat pad. i informed dealer of passenger air bag warning light on dash. the dealer told me they had to send the gps back to the factory, the screws for the mirror were on back order and the air bag light would cost me $85.00 u.s. to update the program. are air bags supplied by the manufacture not required to work 3000 miles out of warranty? if my wife gets in an accident and a passenger dies because of a defective program am i at fault? what is my recourse for this asinine service? | |||
| 12/25/2009 | 24000 | ||
| My car's issue is that air bag light stays on. when i took the vehicle to the local suzuki dealership to fix an other issue on brake system, the air bag light also had stayed on. the service mechanics saw the front panel of my car where the brake system light and airbag system lights were on. however, they did not warn me about it. if they had told me, the costs should have been covered by warranty. at that time, i did not know what the airbag light indicated (i.e. airbag would not deploy when i got an accident) as a dealership where i purchased the car did not warn me about it although it already stayed on when i purchased it. this is a serious safety issue in terms of quality of service technitians and airbag system itself of suzuki. this appears to be a known and wide spread issue with suzuki sx4 as i have seen multiple complaints, which are the same as my issue, on safecar.gove and other websites. furthermore, looking at those information, those cars had the issue at a quite early stage of car usage (e.g. when purchased and mileage), which indicates that the airbag system has a defect. this issue could lead serious injuries or dead so suzuki should resolve it as soon as possible by either recalling the airbag system or extending the warranty so that car owners can fix it with no costs and saver our lives. otherwise, car owners who could not afford the costs could not fix it. also, car owners who are not familiar with airbag light/system would not pay attention to the dangerous situation. from that perspective, suzuki should notify car owners about the issue immediately. i hope that nhtsa also would take the issue seriously, investigate it and give the necessary directions to suzuki to save our nation of u.s.a 's lives from a defect airbag system. | |||
| 05/30/2012 | 20576 | ||
| Airbag warning light comes on and stays on. this is apparantly a known problem with suzuki vehicles and there are multiple complaints online. i took the vehicle to the local suzuki dealership, and the air bag sensor was reprogrammed. however, it still returns a b1311 code. suzuki has extended their 3 yr 36000 mi warranty, but will not cover this code for some unknown reason. the only remedy is the replace the entire seat bottom at a cost of $1,100. suzuki should recall its defective sensors, this is a serious safety issue as i've read that the airbags may not operate properly if the sensor is malfunctioning. | |||
| 06/03/2012 | 60044 | ||
| This issue started way before today, but the air bag sensor light came on probably in the fall of 2011 along with the passenger seat belt light. we moved to a small town and before getting two new tires we went to the service station only to find out it was closed but i need to get my inspection reinstated so i can go to class and work and if suzuki knew about all these issues with the air bag sensor one would hope that it would warrant a recall. i love my sx4 but ever since i got it it has had many issues with it, more so than my husbands car which is a 1999 ford mustang. | |||
| 05/30/2012 | 20576 | ||
| Airbag warning light comes on and stays on. this is apparantly a known problem with suzuki vehicles and there are multiple complaints online. i took the vehicle to the local suzuki dealership, and the air bag sensor was reprogrammed. however, it still returns a b1311 code. suzuki has extended their 3 yr 36000 mi warranty, but will not cover this code for some unknown reason. the only remedy is the replace the entire seat bottom at a cost of $1,100. suzuki should recall its defective sensors, this is a serious safety issue as i've read that the airbags may not operate properly if the sensor is malfunctioning. | |||
| 06/03/2012 | 60044 | ||
| This issue started way before today, but the air bag sensor light came on probably in the fall of 2011 along with the passenger seat belt light. we moved to a small town and before getting two new tires we went to the service station only to find out it was closed but i need to get my inspection reinstated so i can go to class and work and if suzuki knew about all these issues with the air bag sensor one would hope that it would warrant a recall. i love my sx4 but ever since i got it it has had many issues with it, more so than my husbands car which is a 1999 ford mustang. | |||
| 05/30/2012 | 20576 | ||
| Airbag warning light comes on and stays on. this is apparantly a known problem with suzuki vehicles and there are multiple complaints online. i took the vehicle to the local suzuki dealership, and the air bag sensor was reprogrammed. however, it still returns a b1311 code. suzuki has extended their 3 yr 36000 mi warranty, but will not cover this code for some unknown reason. the only remedy is the replace the entire seat bottom at a cost of $1,100. suzuki should recall its defective sensors, this is a serious safety issue as i've read that the airbags may not operate properly if the sensor is malfunctioning. | |||
| 06/03/2012 | 60044 | ||
| This issue started way before today, but the air bag sensor light came on probably in the fall of 2011 along with the passenger seat belt light. we moved to a small town and before getting two new tires we went to the service station only to find out it was closed but i need to get my inspection reinstated so i can go to class and work and if suzuki knew about all these issues with the air bag sensor one would hope that it would warrant a recall. i love my sx4 but ever since i got it it has had many issues with it, more so than my husbands car which is a 1999 ford mustang. | |||
| 05/30/2012 | 20576 | ||
| Airbag warning light comes on and stays on. this is apparantly a known problem with suzuki vehicles and there are multiple complaints online. i took the vehicle to the local suzuki dealership, and the air bag sensor was reprogrammed. however, it still returns a b1311 code. suzuki has extended their 3 yr 36000 mi warranty, but will not cover this code for some unknown reason. the only remedy is the replace the entire seat bottom at a cost of $1,100. suzuki should recall its defective sensors, this is a serious safety issue as i've read that the airbags may not operate properly if the sensor is malfunctioning. | |||
| 06/03/2012 | 60044 | ||
| This issue started way before today, but the air bag sensor light came on probably in the fall of 2011 along with the passenger seat belt light. we moved to a small town and before getting two new tires we went to the service station only to find out it was closed but i need to get my inspection reinstated so i can go to class and work and if suzuki knew about all these issues with the air bag sensor one would hope that it would warrant a recall. i love my sx4 but ever since i got it it has had many issues with it, more so than my husbands car which is a 1999 ford mustang. | |||
| 05/30/2012 | 20576 | ||
| Airbag warning light comes on and stays on. this is apparantly a known problem with suzuki vehicles and there are multiple complaints online. i took the vehicle to the local suzuki dealership, and the air bag sensor was reprogrammed. however, it still returns a b1311 code. suzuki has extended their 3 yr 36000 mi warranty, but will not cover this code for some unknown reason. the only remedy is the replace the entire seat bottom at a cost of $1,100. suzuki should recall its defective sensors, this is a serious safety issue as i've read that the airbags may not operate properly if the sensor is malfunctioning. | |||
| 06/03/2012 | 60044 | ||
| This issue started way before today, but the air bag sensor light came on probably in the fall of 2011 along with the passenger seat belt light. we moved to a small town and before getting two new tires we went to the service station only to find out it was closed but i need to get my inspection reinstated so i can go to class and work and if suzuki knew about all these issues with the air bag sensor one would hope that it would warrant a recall. i love my sx4 but ever since i got it it has had many issues with it, more so than my husbands car which is a 1999 ford mustang. | |||
| 01/06/2012 | 39202 | ||
| I went to the dealer for the airbag service light on! they checked it and turn that the airbag sensor from the passengers seat is dead and warranty will not cover it!!??? i'm very dissapointed with this, suzuki warranty will not response for their vehicle security failures?? why?? they said that if i have an accident airbags will not come off and if i want to have it replace it will cost 2,000 dollars!! | |||
| 12/10/2011 | 38012 | ||
| The drivers side airbag light is on and two dealerships locally has seen this problem. $1100 for a new seat. this sounds to me that this needs to be listed as a recall, not to mention how many other owners has this same issue posted on the internet. | |||
| 03/16/2011 | 40000 | ||
| Tl*the contact owns a 2009 suzuki sx4. the contact stated the front passenger air bag light continued to illuminate stating the air bag would not deploy. there was a defect in the seat cushion where the air bag sensors are located. the dealer stated that he could not reprogram the sensors instead they had to replace the entire seat which cost $1,100. there are no recalls or warranties for the failure. the manufacturer was notified of the failure, stated there were no related recalls and offered no assistance. the vin was unknown. the failure mileage was 40,000. | |||
| 03/16/2011 | 40000 | ||
| Tl-the contact owns a 2009 suzuki sx4. the contact stated the front passenger air bag light continues to illuminate stating the air bag will not deploy. there was a defect in the seat cushion where the sensors are located for the air bag. the dealer stated he cannot reprogram the sensors they have to replace the enitre seat which cost $1,100. there are no recalls or warranty for this failure. the manufacturer was contacted and stated there are no recalls and offered no other assistance. the vin was unknown. the failure mileage was 40,000 | |||
| 04/21/2010 | 1629 | ||
| The airbag is disabled light keeps coming on on our 2009 suzuki sx4 crossover. we are told that this means the airbags are not functioning. the dealers have worked on it three times and the unit is supposed to be fixed. it just came on again for the 4th time. it was last repaired march 17, 2010. | |||
| 12/02/2009 | 18000 | ||
| In november 2009, air bag error light came on and i took it to the dealership and the computer was reset. in december 2009, i was in an accident with a deer going 55 mph head on and the air bags did not deploy, which was noted on the accident report. after receiving the vehicle back after repairs were made with oem parts, the air bag error light came on again and i took it back to the dealer, who then reset the computer again. i am concerned. | |||
| 10/14/2008 | 50 | ||
| Tl*the contact owns a 2009 suzuki sx4. the contact stated that when anything was placed in the drivers side passenger seat, the air bag light illuminated which indicated that the air bag system has been deactivated. the dealer inspected the vehicle and determined that the battery failed. the battery was replaced and the computer system was reset. the contact has continuously experienced failures with the air bag system and has had the computer system reset multiple times. the manufacturer has not offered any resolutions for the failures. the dealer advised the contact that he should not place anything in the drivers side passenger seat. the contact stated that the failure could result in a crash and the air bags will not deploy. the failure mileage was 50 and the current mileage was 18,000. | |||
| AIR BAGS - FRONTAL | |||
| 05/04/2010 | |||
| Vehicle # 1 will be the one we have a complaint about. vehicle # 2 is the other involved party. vehicle # 2 ran a red light and was t-boned by vehicle # 1. vehicle # 1 is equipped with front, passenger, side, and two other kinds of airbags. no airbags deployed. front drivers seatbelt did not catch, resulting in driver hitting chest on steering wheel. | |||
| 12/03/2009 | 11820 | 1 | |
| I currently own a 2009 suzuki sx4 crossover and was recently in a collision. i was going approximately 40 mph in a forward direction when another vehicle crossed from one parking lot on the left side of the road trying to get into a parking lot directly across to my right. i applied the brakes before we collided, but still ended up colliding with the other vehicle in a t-bone position. i have front, passenger, and side skirt airbags in my vehicle and not one of the airbags deployed. the front engine compartment to my vehicle was completely smashed in and the other vehicle had extensive damage to the passenger side between the front and rear doors. both my passenger and i were wearing seatbelts, so we were wiped forward and both had our heads collide with the headrests of our seats. we were both taken on backboards by ambulance to the local hospital. both police officers and the emt's at the scene stated that the airbags should have deployed with such extensive damage. *tr | |||