Suzuki Xl-7 2003
Model Xl-7 made in 2003 by Suzuki got 33 consumer complains there are 2 recalls as well as 3 service bulletins. Consumer complaints with reference, among others things, to air bags, electrical system and engine and engine cooling. Technical service bulletines regarding engine and engine cooling, equipment. There were some recalls concerningservice brakes, hydraulic, vehicle speed control.
Model 2003
Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - ROTOR | ||||||||||||||||
| 05V452000 | AMERICAN SUZUKI MOTOR CORP. | from 02/01/1998 to 08/31/2005 | V (Vehicle) | 801 | 11/10/2005 | MFR | AMERICAN SUZUKI MOTOR CORP. | 10/05/2005 | 10/05/2005 | |||||||
| Defect Summary | On certain sport utility vehicles equipped with 16-inch wheels, the front brake discs may break under severe driving conditions. the breakage can occur in conditions where the vehicle is driven on a regular basis on extremely steep paved down-slopes while continuously applying the brakes. | |||||||||||||||
| Consequence Summary | The front brakes may become inoperative and the vehicle may pull to one side. this could result in a crash without prior warning. | |||||||||||||||
| Corrective Summary | Dealers will replace the front brake discs on these vehicles. the recall began on november 10, 2005. these vehicles are located on st. thomas island (virgin islands). owners may contact suzuki del caribe at 787-622-0600. | |||||||||||||||
| Notes | Suzuki recall no. 99-hq.customers may also contact the national highway traffic safety administration | |||||||||||||||
| VEHICLE SPEED CONTROL - CABLES | ||||||||||||||||
| 03V512000 | AMERICAN SUZUKI MOTOR CORP. | from 09/01/2000 to 06/30/2003 | V (Vehicle) | 196876 | 01/05/2004 | MFR | AMERICAN SUZUKI MOTOR CORP. | 12/05/2003 | 12/11/2003 | |||||||
| Defect Summary | On certain sport utility vehicles, the accelerator cable casing cap that is attached to the vehicle firewall can crack due to extended exposure to forces from the accelerator cable and insufficient long-term durability of the plastic casing cap. if the casing cap becomes cracked, movement of the inner accelerator cable through the cap can cause the inner accelerator cable to become frayed. | |||||||||||||||
| Consequence Summary | If the inner accelerator cable becomes frayed, it can stick during vehicle operation. in the case where an accelerator cable sticks, the driver could have difficulty controlling vehicle speed, which could result in a crash. | |||||||||||||||
| Corrective Summary | Dealers will replace the accelerator cable, which includes the plastic casing cap. owner notification began on january 5, 2004. owners should contact suzuki at 1-800-934-0934. | |||||||||||||||
| Notes | Suzuki recall no. em.customers can also contact the national highway traffic safety administration | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING | |||||
| 1405175 | 10015910 | Modification of main bearing oil clearance and the bearing selection procedure. 1999-2005 suzuki vitara sq420/sq625l, grand vitara sq625w, and xl-7 ja627 *sc | 08/16/2005 | ||
| ENGINE AND ENGINE COOLING - ENGINE | |||||
| 0602244R2 | 01/01/2004 | 10007522 | Oil leaking from left front of engine. *tt | 06/30/2004 | |
| EQUIPMENT - OTHER - OWNERS/SERVICE/OTHER MANUAL | |||||
| 1208085 | 10016425 | Service manual update, a/c wiring diagram correction grand vitara sq625w/xl-7 ja627 *sc | 09/12/2005 | ||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 10/25/2004 | 1 | ||
| Consumer was traveling at 40 mph and t-boned another vehicle. upon impact air bags did not deploy. driver sustained some injuries.*ak | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| 06/09/2007 | 38600 | 1 | 07/23/2003 |
| Tl*the contact owns a 2003 suzuki xl-7. the contact took her vehicle to the dealer for her engine to be serviced. upon leaving the dealer, she noticed that the air bag light was illuminated. she returned to the dealer and they stated that they did not have anything to do with the air bag light. according to the owner's manual, the illuminated light signifies that the air bag indicator is disconnected, preventing the air bag from deploying. the contact spoke with the manufacturer who stated that the part is not under warranty and that she should notify the dealer's service department. the estimated cost to have the unit replaced is $500. the vehicle has been at the dealer for two weeks now. the powertrain was unknown. the current and failure mileages were 38,600. | |||
| ELECTRICAL SYSTEM | |||
| 03/10/2009 | 145020 | 1 | |
| My 2003 suzuki xl-7 started making noises and suddenly the engine died while i was driving on a major road at an intersection during heavy traffic. my car would not crank back up and i had to have a police officer help me push my car through the intersection and call a tow truck. the tow truck took my car to the local suzuki dealership and service dept. the head mechanic informed me after inspecting the vehicle that my internal fuel pump burnt all my wiring harnesses up in the entire car. i was low on fuel that day and it was a miracle that the fuel tank did not blow up and or the vehicle didn't catch fire. the mechanic has recorded what he found and we have all the burnt and defective original parts. i have paid a lot and am still waiting for over two months without a car for the parts to get it fixed. a recall needs to be made and an investigation on the fuel pump that was installed in my car by the manufacturer suzuki. *tr | |||
| 09/04/2006 | 56000 | 3 | 11/23/2003 |
| The suv made a strange sound on sunday morning as we attempted to crank it up and go to church (september 3rd, 2006)..after church it made another strange sound we made it home and the power completely went out in our driveway...(2) on monday (labor day, september 4,2006)..i took the battery out and went to two auto parts stores to have it tested...finally getting a new battery at autozone (at my personal expense)...the old battery was no good..then putting the battery back in the suv starting it up and noticing that the gas hand registered almost empty, which was impossible because we only drove 4 miles to church and the suv had well over half a tank of fuel..anyway i drove to the corner gas station (appx. 4 blocks) filled the tank started to drive back and all the power went out on the vehicle and the steering wheel locked up on me...at 35 miles per hour..almost causing the vehicle directly behind me to rear end me...at that point i had to fight to keep the suv from going into the ditch by the side of the road...the consequences are: that i am scared to drive the suv again (3) what was done or is being done: i had the suv towed to the jay suzuki dealership on veterans parkway in columbus georgia on yesterday and they are still checking into it? as they are unable to find the cause...and i notified american suzuki customer assistance automotive division in brea california via fax and email and they have not had the courtesy to get back with me..yet..please note this suv has had the two recall campaigns completed that were supposed to prevent this from happening and this is the third battery in this 2003 xl-7 in less than 33 months..something is very wrong? *nm | |||
| ELECTRICAL SYSTEM - BATTERY | |||
| 02/20/2006 | 1 | ||
| Letter of complaint and frustration on the poor quality of 2003 suzuki xl-7 and subsequent pathetic lack of service at the dealer. *ts ***nar*** the molding on the running boards on both sides of the vehicle came off. all the seat belts except for the front driver and passenger lock for no reason. once locked the seat belts can not be loosened. the seat belt has to be unbuckled the allowed to retract fully before it will function properly. when the interior lights were in auto mode the light did not come on when the doors were opened. a consumer smell a foul odor like oil or something burning. the dealer said that the smell was from the undercoating applied to protect the undercarriage and that it would go away in a few months. the smell persisted beyond a few months. the instrument panel light would go off intermittently. the brakes made noise. the dealer blamed the noise on the brakes being new. the battery terminals corroded. *nm | |||
| ENGINE AND ENGINE COOLING | |||
| 10/04/2004 | 2000 | 3 | |
| The engine light came on intermittently, when it rained it was hard to control the vehicle. the dealer could not find any defects with the vehicle. *jb | |||
| ENGINE AND ENGINE COOLING - ENGINE | |||
| 02/25/2005 | 20000 | 1 | |
| While driving at highway speeds a loud roaring sound was heard from the engine compartment. *ak | |||
| EQUIPMENT - ELECTRICAL - AIR CONDITIONER | |||
| 12/01/2004 | 1 | ||
| Recall campaign for the suzuki xl-7. funny burning smell each time the air consitioner is turned on. also gas mileage is a prolem. *bf | |||
| FUEL SYSTEM, GASOLINE | |||
| 03/10/2009 | 145020 | 1 | |
| My 2003 suzuki xl-7 started making noises and suddenly the engine died while i was driving on a major road at an intersection during heavy traffic. my car would not crank back up and i had to have a police officer help me push my car through the intersection and call a tow truck. the tow truck took my car to the local suzuki dealership and service dept. the head mechanic informed me after inspecting the vehicle that my internal fuel pump burnt all my wiring harnesses up in the entire car. i was low on fuel that day and it was a miracle that the fuel tank did not blow up and or the vehicle didn't catch fire. the mechanic has recorded what he found and we have all the burnt and defective original parts. i have paid a lot and am still waiting for over two months without a car for the parts to get it fixed. a recall needs to be made and an investigation on the fuel pump that was installed in my car by the manufacturer suzuki. *tr | |||
| 12/01/2004 | 1 | ||
| Recall campaign for the suzuki xl-7. funny burning smell each time the air consitioner is turned on. also gas mileage is a prolem. *bf | |||
| FUEL SYSTEM, GASOLINE - STORAGE - TANK ASSEMBLY | |||
| 04/16/2006 | 31000 | 1 | 02/18/2003 |
| I bought ny 2003 suzuki xl7 in march 2006 . i was putting gas in when the fuel tank door fell off. before the warranty was up. i called the dealership he said it was not covered but could get me a new one and paint it for about $100.00. why i just bought it less than 4 weeks ago used but i didn't expect it. i was shocked and so disappointed because i really like this vehicle. *jb | |||
| INTERIOR LIGHTING | |||
| 02/20/2006 | 1 | ||
| Letter of complaint and frustration on the poor quality of 2003 suzuki xl-7 and subsequent pathetic lack of service at the dealer. *ts ***nar*** the molding on the running boards on both sides of the vehicle came off. all the seat belts except for the front driver and passenger lock for no reason. once locked the seat belts can not be loosened. the seat belt has to be unbuckled the allowed to retract fully before it will function properly. when the interior lights were in auto mode the light did not come on when the doors were opened. a consumer smell a foul odor like oil or something burning. the dealer said that the smell was from the undercoating applied to protect the undercarriage and that it would go away in a few months. the smell persisted beyond a few months. the instrument panel light would go off intermittently. the brakes made noise. the dealer blamed the noise on the brakes being new. the battery terminals corroded. *nm | |||
| POWER TRAIN - AXLE ASSEMBLY - AXLE SHAFT - SEAL | |||
| 10/20/2006 | 1 | 10/01/2003 | |
| I had the brakes checked and the mechanic made me aware of an issue with the rear breaks. the rear axle seals had leaked on the rear brake pads, drums and the rear axle. the mechanic called the suzuki dealership and was informed by their service dept. that it was a problem. i was informed that it could have resulted in my axle freezing up and of course my rear brakes were not up to par. there is a bulletin out (my mechanic told me, the suzuki dealership told him) but no recall. *nm | |||
| POWER TRAIN - AXLE HUBS | |||
| 07/05/2004 | 32000 | 1 | |
| Subtle but noticeable vibration felt in rear axle; while under tow (behind motorhome) right rear wheel (tire, wheel, hub) separated from axle and left vehicle. vehicle drivetrain was in mfg recommended position for towing (transmission in d, transaxle set to n). heat generated from failure (possibly bad wheel bearing) led to fire. fire was extinguished by police. suzuki refused to warranty this failure under their 100,000 mile powertrain coverage. subsequent to rear-end rebuild from this incident, a similar vibration was felt again on right rear side. suzuki did at this time replace a bad wheel bearing under warranty. *jb | |||
| (PWS) | |||
| 05/14/2012 | 69532 | ||
| While driving 70 mph on the highway in heavy traffic to a scheduled doctors appointment from toledo, ohio to ann arbor, michigan, the power steering wheel became stiff and difficulty to control maneuverability to operate the vehicle properly and safely. when changing lanes to get off the freeway after driving 56 miles the power steering wheel was hard to turn while exiting off the offramp. i was able to drive to a nearby service center called goodyear. goodyear analyzed the vehicle and said the drive belt had broken off the air compressor which controls the power steering belt. goodyear had to put a new drive belt on, which cost me $115.89. additionally, goodyear said the a/c compressor had malfunctioned and that caused the a/c compressor to freeze up which caused the serious problem of the power steering belt to break off. (shreaded) goodyear's estimate to repair the compressor malfunction was $1,500.00 dollars. the estimate cost of the a/c compressor part by itself for the suzuki xl7 03 was $600 dollars. also, when i researched the internet for other similiar suzuki a/c malfunction complaints i found numerous suzuki xl7 owners who have complained about this problem, ie., the a/c compressor has a serious habit of freezing up and breaking the drive belt! i believe that this is a very serious safety hazard for owners of suzuki xl7 03 models and your agency needs to investigate this safety defect before the suzuki xl7 causes a serious vehicle accident which could result in death! additionally,anything that would impair the operation of a major part of any vehicle is a safety defect and hazardous! suzuki manufacturers ought to be held accountable for this safety problem as they manufactured the suzuki xl7 03 and should have known the a/c compressor could malfunction which is the cause for the drive belt to break off the power steering. | |||
| SEAT BELTS | |||
| 02/25/2010 | 110000 | ||
| Tl*the contact owns a 2003 suzuki xl-7. while driving approximately 45 mph, the contact stated that the seat belt buckle became loose and afterward, would not buckle. she called an authorized dealer where she was informed of the price of a full seat belt replacement. the failure mileage was approximately 110,000. the current mileage was approximately 111,000. | |||
| 02/20/2006 | 1 | ||
| Letter of complaint and frustration on the poor quality of 2003 suzuki xl-7 and subsequent pathetic lack of service at the dealer. *ts ***nar*** the molding on the running boards on both sides of the vehicle came off. all the seat belts except for the front driver and passenger lock for no reason. once locked the seat belts can not be loosened. the seat belt has to be unbuckled the allowed to retract fully before it will function properly. when the interior lights were in auto mode the light did not come on when the doors were opened. a consumer smell a foul odor like oil or something burning. the dealer said that the smell was from the undercoating applied to protect the undercarriage and that it would go away in a few months. the smell persisted beyond a few months. the instrument panel light would go off intermittently. the brakes made noise. the dealer blamed the noise on the brakes being new. the battery terminals corroded. *nm | |||
| SEAT BELTS - REAR | |||
| 08/15/2007 | 65000 | 2 | 11/01/2005 |
| Tl*the contact owns a 2003 suzuki xl-7. the rear quarter panel has two slots that are splitting the driver side and passenger side rear seat belts trough the plastic. the seat belts were rarely used. the dealer stated that the seat belts needed to be replaced. pictures are available if needed. the failure mileage was 65,000. the current mileage was 70,000. *updated 12/12/07 *bf the consumer stated the second and third rows of seats pass through the openings in the interior plastic trim. the consumer stated the molding process used to make this trim panel left a flash line around the circumference of the hole. updated 12/12/07 *tr | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 02/26/2009 | 74000 | ||
| Tl*the contact owns a 2003 suzuki xl7. the contact stated the front brakes has fail. as he step on the brakes it goes all the way to the floor. when the pads get too thin the emergency light comes on. the rear axle seal has to be repair twice because they keep wearing out. the vehicle has been to the dealer more than once and they cannot find the failure for the brakes. the failure mileage was 74,000. | |||
| 02/20/2006 | 1 | ||
| Letter of complaint and frustration on the poor quality of 2003 suzuki xl-7 and subsequent pathetic lack of service at the dealer. *ts ***nar*** the molding on the running boards on both sides of the vehicle came off. all the seat belts except for the front driver and passenger lock for no reason. once locked the seat belts can not be loosened. the seat belt has to be unbuckled the allowed to retract fully before it will function properly. when the interior lights were in auto mode the light did not come on when the doors were opened. a consumer smell a foul odor like oil or something burning. the dealer said that the smell was from the undercoating applied to protect the undercarriage and that it would go away in a few months. the smell persisted beyond a few months. the instrument panel light would go off intermittently. the brakes made noise. the dealer blamed the noise on the brakes being new. the battery terminals corroded. *nm | |||
| SERVICE BRAKES, HYDRAULIC - ANTILOCK | |||
| 12/16/2003 | 10000 | 2 | |
| While driving at 35 mph consumer depressed the brakes and the pedal went to the floor. vehicle never slowed down. consumer eventually had to use the emergency brakes to stop the vehicle. dealer replaced the pads and the rotors, but the problem recurred. | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - PADS | |||
| 12/16/2003 | 10000 | 2 | |
| While driving at 35 mph consumer depressed the brakes and the pedal went to the floor. vehicle never slowed down. consumer eventually had to use the emergency brakes to stop the vehicle. dealer replaced the pads and the rotors, but the problem recurred. | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - ROTOR | |||
| 12/16/2003 | 10000 | 2 | |
| While driving at 35 mph consumer depressed the brakes and the pedal went to the floor. vehicle never slowed down. consumer eventually had to use the emergency brakes to stop the vehicle. dealer replaced the pads and the rotors, but the problem recurred. | |||
| STRUCTURE | |||
| 02/20/2006 | 1 | ||
| Letter of complaint and frustration on the poor quality of 2003 suzuki xl-7 and subsequent pathetic lack of service at the dealer. *ts ***nar*** the molding on the running boards on both sides of the vehicle came off. all the seat belts except for the front driver and passenger lock for no reason. once locked the seat belts can not be loosened. the seat belt has to be unbuckled the allowed to retract fully before it will function properly. when the interior lights were in auto mode the light did not come on when the doors were opened. a consumer smell a foul odor like oil or something burning. the dealer said that the smell was from the undercoating applied to protect the undercarriage and that it would go away in a few months. the smell persisted beyond a few months. the instrument panel light would go off intermittently. the brakes made noise. the dealer blamed the noise on the brakes being new. the battery terminals corroded. *nm | |||
| 07/07/2004 | 5000 | 1 | 03/12/2003 |
| This xl-7 doesn't have 8,000 on it yet ,and the paint is faded really bad already,and there is acid rain spots showing up on the hood and top. i would like to know if suzuki has any kind of recall on the burgundy pearl paint,due to fading.will be contacting the dealership very soon ,but would like to know if this is a legitimate problem and a possible report to mention to them...original dealer no longer sell suzuki,so i have been getting service work done at courtesy suzuki in irwin pa.*ak | |||
| STRUCTURE - BODY | |||
| 04/28/2004 | 1 | ||
| Due to rainy weather conditions water leaked onto the floor. dealer inspected the doors/floor/ body, and could not reproduce or correct the problem.*ak | |||
| SUSPENSION | |||
| 10/04/2004 | 2000 | 3 | |
| The engine light came on intermittently, when it rained it was hard to control the vehicle. the dealer could not find any defects with the vehicle. *jb | |||
| VEHICLE SPEED CONTROL | |||
| 12/31/2003 | 6886 | 1 | 08/13/2003 |
| On december 31, 2003, the 2003 suzuki xl-7 with 6301 miles was driven by owner's mother, maxine martin, on hwy 95 in coeur d'alene, idaho. as driver was approaching stop light, she applied the brake at which time the car engine accelerated very fast. in order to avoid a rear end collison with the car ahead, the driver swerved into other lane hitting a state of idaho pickup. there was damage to both vehicles and the suzuki driver was cited for improper lane change. suzuki driver had slight injury to back. car being taken to suzuki dealer on friday 1/2/2004.*ak | |||
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | |||
| 01/19/2005 | 19000 | 1 | |
| While driving vehicle started to slow down on its own, it went from 40 mph to 5 mph, coming to a complete stop. vehicle was engulfed in fire. the fire was coming from the floor of the vehicle. consumer complained to the dealer of acceleration problem with the vehicle going in a reverse motion. *ak | |||
| VEHICLE SPEED CONTROL - CABLES | |||
| 12/22/2003 | 9000 | 1 | |
| The consumer received a notice for recall# 03 v 512 000 subject: accelerator cable casing cap. an appointment was made with the dealer for 12/26/2003. on 12/22/2003, the vehicle accelerated when the driver tried to brake. the vehicle hit a parked car as a result. please provide dealer information along with any other detailed information. *jb | |||
Car dealers selling
| State | City | Zip | Name | Phone |
|---|---|---|---|---|
| GA | COLUMBUS | 31901 | JAY SUZUKI | 706-563-7500 |
| GA | MACON | CENTRAL SUZUKI | ||
| ID | POST FALLS | 41 MOTORS SUZUKI | 208 773-6177 | |
| NV | SPARKS | LITHIA SUZUKI | ||
| NY | ELMIRA | 14903 | SIMMONS/ROCKWELL SUZUKI | 607 796-5555 |
| PA | MONROEVILLE/NOW IRWIN | COCHRAN PONTIAC/NOW COURTESY SUZUKI | ||
| TX | WHITE SETTLEMENT | 76108 | NEAL SUZUKI |