Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 02/17/2012 | 88000 | 1 | |
| I started my car and the air bag light went on and the clock is blinking looked online seems to be a common problem in almost every make of suzuki called the dealership they said its a common problem but not covered will cost 2 grand for a new passenger seat to fix the problem. *tr | |||
| 02/17/2012 | 88000 | ||
| I started my car and the air bag light went on and the clock is blinking looked online seems to be a common problem in almost every make of suzuki called the dealership they said its a common problem but not covered will cost 2 grand for a new passenger seat to fix the problem | |||
| 12/24/2012 | 140000 | 1 | |
| On a 2004 suzuki xl7 having 140,000 miles the clock/temp display is flashing and airbag light on instrument panel remains on. *tr | |||
| 12/24/2012 | 140000 | ||
| On a 2004 suzuki xl7 having 140,000 miles the clock/temp display is flashing and airbag light on instrument panel remains on. | |||
| 06/11/2012 | 223000 | ||
| Airbad light stay light and clock keeps flashing. | |||
| 03/20/2012 | 100000 | ||
| After replacing the battery, my clock started flashing and my air bag light came on and stayed on. nothing that has been tried has remedied either problem. there is no suzuki dealership in my area. i was told by a mechanic that if i have an accident, my airbag will not deploy or work properly. | |||
| 11/29/2011 | 58000 | ||
| On a 2004 suzuki xl7 having 58,000 miles the clock/temp display is flashing and | |||
| 08/04/2011 | 82000 | ||
| 2004 suzuki xl7 airbag system disabled due to malfunction in sensor in passenger seat. suzuki refused to help and took 20 days to reply. | |||
| 07/08/2011 | 104000 | ||
| Tl- the contact owns a 2004 suzuki xl7. while driving at any speed, the contact stated that the air bag warning light would illuminate. the vehicle was taken to the dealer where it was inspected and the contact was informed that the passenger side seat censor was faulty and needed to be repaired. the manufacturer was aware of the failure. no repairs were performed. the current and failure mileages were 104,000. the vin was unavailable. bw | |||
| 04/27/2011 | 55000 | ||
| Seat belt light remains on, 2004 suzuki, xl-7, vin js3tx92v144114711. as i started the vehicle, i had a passenger in the front passenger seat fasten his seat belt. the air bag light in the dash, remained on and the the clock started flashing, (the clock is on the same electric circuit as the passenger seat belt/air bag indicater). after taking the vehicle to the dealer, i was informed that the the passenger air bag circuit was defective and would have to be replaced at a cost of almost $1800. the circuit was an integrated part of the seat, therefor the entire seat would have to be replaced. the vehicle has less than 55,000 miles and has been serviced regularly. i am not aware of any such air bag system failure of this type on any other make of vehicle, regardless of model or year. i did note that this same type of failure was reported previously to nhtsa for the exact same make, model and year suzuki vehicle. the dealer and suzuki are unwilling to cover the cost of replacing this part and unwilling to negotiate on sharing the cost of replacement. i firmly believe this represents a critical safety defect that should be covered by suzuki motor corporation, beyond 3 years/36,000 miles, in a similar manner as the 100,000 mile power train warranty. i feel it should be handled similar to other safety recalls. | |||
| 12/30/2010 | 56622 | ||
| My 2004 suzuki xl7 passenger air bag light began to flash indicating there is a problem with the sensor. i took the car to the suzuki dealer and they wanted almost $2000.00 to replace defective pasenger air bag system. i checked online for a possible recall, but no luck, however i discovered this is a common occurance for a 2004 suzuki xl7. the suzuki dealer informed me that there is no guarantee the air bags will function properly while the air bag sensor is malfunctioning. this should be a recall item due to the safety concerns. suzuki sells a replacement part that corrects the problem knowing they sold a defective part that may casue injury or death if the air bags malfunction. | |||
| 07/12/2010 | 74800 | ||
| Airbag light came on in july 2010 for my suzuki xl-7. car was taken to suzuki dealer who diagnosed problem (for $150) as a defective airbag sensing and diagnostic module ($1,232). however, dealer did not guarantee this fix would solve problem. many internet comments describe many other suzuki vehicles experiencing this exact problem that has been manifesting itself over many years. in fact, four wheeler magazine wrote when it tested the vehicle that it experienced the same problem. letter was subsequently sent to suzuki motors in brea ca in july 2010 describing problem and asking for it to be repaired since it is a known and published safety defect. they responded verbally and stated that the dealer had not properly diagnosed and repaired the car and asked me to return the vehicle to the dealer and the suzuki factory tech would help them fix it. i arrived to the dealer and suzuki demanded that i repay the diagnosis fee of $150 even though the problem had already been diagnosed. this is a common problem that affects the safety of the vehicle and suzuki should recall the vehicles and repair the problem. | |||
| 09/25/2010 | |||
| 2007 suzuki xl-7 passenger air bag light staying on and clock flashing. taken to dealership was told the sensor is under the passener seat and it would cost $1,700.00 to fix. but if i didn't fix it it would be ok the air bag would work. | |||
| 02/07/2009 | 58200 | 1 | |
| Suzuki will not fix under warranty . suzuki want customers to pay for the repair even knowing that this is a fault equipment and is safety related. bellow is the information that i got from a web site. where others are having the same problem. tsb no. ts 02 12144r -------------------------------------------------------------------------------- dshane01, here's a link technical bulletin for suzuki xl-7 and there is no recall information at home | national highway traffic safety administration(nhtsa) | u.s. department of transportation it seems to me this would involve a recall or free fix since its a safety issue. tsb no. ts 02 12144r division: automotive section title: restraints category: technical subject: ?airbag? light on and clock/temp display flashes model(s): grand vitara xl-7 year: 2004 condition: clock/temp display flashing and ?airbag? light always on. codes b1019 stored in sdm and b1207 stored in ocm and code b1155 stored in the bcm cause: certain loading conditions may cause the four weight sensors in the front passenger?s seat to sense unequal loading. this unequal loading causes an error in the occupant classification module (ocm) which will set a code or codes. correction: a new adjuster set front right (86605-53ja1) is now available. this set includes new updated sensors and updated ocm to correctly calculate weight on the seat even if there is unequal loading. please follow the appropriate service manual procedure for removal and installation. revision: the adjuster set front seat includes the ocm and weight sensors and they are a matched set to the track assembly. no other parts are required for this repair. nor will warranty reimburse for any other parts claimed for this repair. warning: the ocm and seat track are a matched set. do not separate them at any time. do not order parts separately. this repair is to be done only with listed part number below. *tr | |||
| 05/31/2008 | 48500 | 1 | |
| Accidental emergency brake activation. only one wheel locked up that on passenger side causing the vehicle to spin out of control into a guardrail. also, airbags did not deploy and seatbelt restraints allowed upper body to move freely into interior components. *tr | |||
| 05/11/2008 | 36000 | 1 | 10/01/2006 |
| Tl*the contact owns a 2004 suzuki xl-7. the contact noticed that the passenger side air bag light would illuminate at random. she took the vehicle to the shop when the passenger side air bag light began to illuminate at all times. the mechanic informed her that the air bag sensors failed. she believes that the failure should be recalled because she cannot afford to have it repaired. the failure mileage was 36,000 and current mileage was 37,000. updated 6/16/08 *cn updated 06/16/08. *jb | |||
| 04/01/2005 | 17000 | 2 | 04/01/2004 |
| Dt: the air bag light began coming on about two months ago. on the passenger side air bag light stayed on. today was the fourth time that car was taken to dealer to replace the passenger seat that caused this light to go off for a few days. the digital clock also begins to flash. owner was told that the airbag could deploy without impact or not deploy when needed. dealership was cooperating with not charging for replacement of the seat or diagnostic.*ak | |||
| AIR BAGS - FRONTAL | |||
| 06/01/2004 | 7500 | 1 | 01/28/2004 |
| Unsure of exact date - not all that important. my friend sat in the front passenger seat of my 2004 suzuki xl7. after starting out driving, i noticed that my airbag light was on, and my clock was flashing. i contacted the local suzuki dealership and they stated that because the front passenger weighed over approximately 225 pounds, that the sensor in the advanced air bag system needed to be reset. the dealership stated this is a known defect, and that the vehicle was safe to drive. dealership also stated that this is a common problem with other makes/models of vehicles, and it not only effects suzuki, but others as well. this is a major concern as there are many times that i will have someone over approx. 225 pounds sitting in my vehicle. am i suppose to go to the dealership once a week to get this sensor reset? please advise as to the issue and corrections that are being taken. *ak | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| 06/01/2004 | 7500 | 1 | 01/28/2004 |
| Unsure of exact date - not all that important. my friend sat in the front passenger seat of my 2004 suzuki xl7. after starting out driving, i noticed that my airbag light was on, and my clock was flashing. i contacted the local suzuki dealership and they stated that because the front passenger weighed over approximately 225 pounds, that the sensor in the advanced air bag system needed to be reset. the dealership stated this is a known defect, and that the vehicle was safe to drive. dealership also stated that this is a common problem with other makes/models of vehicles, and it not only effects suzuki, but others as well. this is a major concern as there are many times that i will have someone over approx. 225 pounds sitting in my vehicle. am i suppose to go to the dealership once a week to get this sensor reset? please advise as to the issue and corrections that are being taken. *ak | |||
| AIR BAGS - SIDE/WINDOW | |||
| 07/15/2010 | 62345 | ||
| Air bag light came on and clock keeps flashing. suzuki says it is a failed sensor under the passenger seat which would cost $1,000+ to fix. failure to fix can cause the airbag to possibly not deploy correctly. this seems like a high-cost safety fix considering no car damage and it is a failed component. | |||