Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| AIR BAGS | |||||
| TS-05-12099 | 12/01/2009 | 10032752 | Suzuki: technicians may encounter an intermittent or current air bag light on in the instrument panel with dtc(s) b0012, b0013, b0014, b0016, b0019, b0020, b0022, b0023, b0026, b0033, b0040, b0042 or b0044 set in the sdm (sensing and diagn | 05/07/2010 | |
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||||
| TS03 01108R | 02/01/2008 | 10024506 | Air bag light on, with dtc b0081 symptom code [of] (passenger presence system erratic). *nj | 04/21/2008 | |
| 0312117 | 12/01/2007 | 10023756 | Airbag light on, with dtc b0081 symptom code )of) passenger presence system erratic. *nj | 01/30/2008 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 06/25/2011 | 58000 | 1 | |
| The air bag is malfunctioning, the lights kept coming on. the dealer i bought the vehicle from agreed to fix the problem if i purchased the vehicle. well it was too expensive so the ended replacing the pass. seat airbag module with a used seat from another used vehicle. the steering wheel also makes a whinning noise when turning the wheel. the dealer told me it was the rubber rubbing against the cover. i found out from a ex-employee of the dealer that it was the steering column needing replacement. since then every other owner i have spoken with says their steering wheel is the same. so it must be a faulty steering column in all these vehicles. back to the airbag, the following months since getting my airbag fixed, the dash lights no longer came on in the vehicle. i did, however, notice that the indicator light would sometimes say off and sometimes say on if i had a front seat passenger. several months following this, i started having a problem with my vehicle going dead. i took the cook to have it inspected, everytime i was told that the battery was fine as was the alternator. i started driving watching the voltage meter. finally, i replaced the battery. i no longer have a problem with the car dying on me, but i do notice that the vehicle voltage still fluctuates from 12.3 to 14.3. when the fluctuation occurs, nothing has changed as far as running extra accessories etc. now my traction service light, stability control light, abs light and service airbag light are all coming on. researching i have found online from numerous message boards and owners that this is a common occurrence and when repeatedly reported to manufacturer there is nothing being done. examples are the lights coming on, air bags deploying while driving, vehicle acc.(radio and a/c controls) not working and so on. is there a way you can investigate this with suzuki? *tr | |||
| 06/25/2011 | 58000 | ||
| The air bag is malfunctioning, the lights kept coming on. the dealer i bought the vehicle from agreed to fix the problem if i purchased the vehicle. well it was too expensive so the ended replacing the pass. seat airbag module with a used seat from another used vehicle. the steering wheel also makes a whinning noise when turning the wheel. the dealer told me it was the rubber rubbing against the cover. i found out from a ex-employee of the dealer that it was the steering column needing replacement. since then every other owner i have spoken with says their steering wheel is the same. so it must be a faulty steering column in all these vehicles. back to the airbag, the following months since getting my airbag fixed, the dash lights no longer came on in the vehicle. i did, however, notice that the indicator light would sometimes say off and sometimes say on if i had a front seat passenger. several months following this, i started having a problem with my vehicle going dead. i took the cook to have it inspected, everytime i was told that the battery was fine as was the alternator. i started driving watching the voltage meter. finally, i replaced the battery. i no longer have a problem with the car dying on me, but i do notice that the vehicle voltage still fluctuates from 12.3 to 14.3. when the flucuation occurs, nothing has changed as far as running extra accessories etc. now my traction service light, stability control light, abs light and service airbag light are all coming on. researching i have found online from numerous message boards and owners that this is a common occurance and when repeatedly reported to manufacturer there is nothing being done. examples are the lights coming on, air bags deploying while driving, vehicle acc.(radio and a/c controls) not working and so on. is there a way you can investigate this with suzuki? | |||
| 02/04/2011 | 62241 | ||
| On february 4, 2011, i was driving between 10-15mph on a very rough road due to the city of tulsa not clearing the roads after 12 inches of snow. all of the sudden all side air bags went off. that day i drove it to the dealership. i did not get it back until april 23, 2011. i was giving every excuse in the book on about every day on why it was taking so long to get fixed. an insurance check was issued to the repair shop february 18th. the parts were not ordered until around the 28th. i was told they could not find the seat belts and i was asked to try to find some online. once i provided two sites to the repair shop they claimed they can only order from suzuki. my wife informed the dealership she was going to report this to the local media outlet. all of the sudden seat belts appeared 1000 miles away. they even argued about having to get them. the insurance company (farmers) wants a recall on the rollover sensor, and requested the repair shop to contact suzuki. the repair shop want me to do this. i had to pay for the sensor being farmers thinks it is defective. $447.49 total bill $5766.73 | |||
| 02/09/2011 | 96000 | ||
| Tl-the contact owns a 2007 suzuki xl7. the contact stated while driving 35 mph both the driver and passenger side air bags deployed and exploded. no one was injured and no other damages to the vehicle. the dealer was contacted and stated there are no recalls or warranty on his vehicle and no assistance was offered. the manufacturer was not contacted. the failure mileage was 96,000...mw | |||
| 08/12/2009 | 27000 | 1 | |
| We have a 2007 suzuki xl-7. the side and back airbags deployed for no reason. we have a police report stating no accident or damage to the vehicle. suzuki will not take any responsibility for their product, geico cannot do anything unless they get a written statement from suzuki who refuses to talk to them and now me. this is a warranty issue since the suv is a 2007 and has only 27,000 miles. please help. *tr | |||
| AIR BAGS - FRONTAL | |||
| 04/08/2008 | 24000 | ||
| I am an owner of a 2007 suzuki xl-7 awd limited version. about a year after purchase, the passenger airbag located immediately below the passenger side front dash board began to show an outline in the dashboard. it appears like there is some pressure from the inside of the airbag pushing up against the dashboard material and cutout for the airbag deployment area. the airbag has not yet deployed not has the vehicle been in any accidents. it appears there is a poor quality dash material or a defective airbag. i am concern that when the airbag is needed, it will not deploy. suzuki would not even replace it while under warranty because they determined there was nothing wrong with it. now that its out of warranty, the problem is still evident and may become worst with time. | |||
| 05/18/2009 | 1 | ||
| Airbag malfunction. light does not always initiate when there is a passenger in the car. my concern is that if there is an accident that the airbag will not operate properly or at all. *tr | |||
| AIR BAGS - SIDE/WINDOW | |||
| 02/04/2011 | 62241 | ||
| On february 4, 2011, i was driving between 10-15mph on a very rough road due to the city of tulsa not clearing the roads after 12 inches of snow. all of the sudden all side air bags went off. that day i drove it to the dealership. i did not get it back until april 23, 2011. i was giving every excuse in the book on about every day on why it was taking so long to get fixed. an insurance check was issued to the repair shop february 18th. the parts were not ordered until around the 28th. i was told they could not find the seat belts and i was asked to try to find some online. once i provided two sites to the repair shop they claimed they can only order from suzuki. my wife informed the dealership she was going to report this to the local media outlet. all of the sudden seat belts appeared 1000 miles away. they even argued about having to get them. the insurance company (farmers) wants a recall on the rollover sensor, and requested the repair shop to contact suzuki. the repair shop want me to do this. i had to pay for the sensor being farmers thinks it is defective. $447.49 total bill $5766.73 | |||
| 04/18/2010 | 45000 | ||
| On april 18th, 2010, my husband was driving on a stretch of flat city street going approximately 25 mph. a loud bang went off in the car and white powder dispersed throughout the car. he pulled over and noted that all the curtain airbags had deployed. upon inspecting the car, no damage was noted. he did not remember hitting a pot hole or curb. he drove the car to where we were staying (we were visiting family in another state) and called our insurance company. geico came out two days later, took pics and denied the claim due to no impact. had no money to get vehicle towed right away so it sat for a month while we filed a complaint through the department of insurance. when we received a letter from insurance stating they would reopen the claim, we had it towed to a suzuki dealer. dealer claims they cannot pinpoint an impact and insurance just denied the claim a second time. we are now waiting for the manufacturer to come out and take a look. upon doing some research online, at least 4 other complaints with this same thing on the same model were reported. i have only been online about 35 minutes and am appalled at the number of complaints. and with all of the complaints, suzuki has refused to pay as well as insurance. the total for repair will be around $7000 and we are incredibly lucky our one year old was not in the car when the airbags went off. this could've resulted in a huge accident or injury. there is no doubt a recall needs to be issued for the safety of consumers!! | |||
| 08/12/2009 | 27000 | 1 | |
| We have a 2007 suzuki xl-7. the side and back airbags deployed for no reason. we have a police report stating no accident or damage to the vehicle. suzuki will not take any responsibility for their product, geico cannot do anything unless they get a written statement from suzuki who refuses to talk to them and now me. this is a warranty issue since the suv is a 2007 and has only 27,000 miles. please help. *tr | |||
| 12/04/2008 | 15 | 1 | |
| Traveling at 45-50 mph on a flat road, clear conditions. heard a loud bang inside vehicle, 4 side curtain (rollover) airbags deployed spontaneously. no impact with anything. horrible smell inside vehicle. felt a burning on my forehead. don't recall pulling off road. *tr | |||
| 12/01/2008 | 52000 | 1 | |
| Side air bags deployed while driving down the street at approximately 30 miles an hour. there was no impact with anything. no rough road or potholes, it was a straight stretch of road, on a 4 lane road. the noise was so loud it almost made me deaf. the fumes were awful. i almost wrecked trying to pull out of the street. i did call the police whom wrote an incident report, because they had never seen this happen before. *tr | |||
| 04/06/2008 | 10100 | 1 | |
| Side airbag malfunction. *tr | |||