Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM - SOFTWARE | |||||
| TS24 02118 | 02/01/2008 | 10024505 | Check engine light (on), dtc p0128 (engine coolant temperature (ect) below thermostat regulating temperature) - outside temperatures below freezing. *nj | 04/21/2008 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 06/25/2011 | 58000 | 1 | |
| The air bag is malfunctioning, the lights kept coming on. the dealer i bought the vehicle from agreed to fix the problem if i purchased the vehicle. well it was too expensive so the ended replacing the pass. seat airbag module with a used seat from another used vehicle. the steering wheel also makes a whinning noise when turning the wheel. the dealer told me it was the rubber rubbing against the cover. i found out from a ex-employee of the dealer that it was the steering column needing replacement. since then every other owner i have spoken with says their steering wheel is the same. so it must be a faulty steering column in all these vehicles. back to the airbag, the following months since getting my airbag fixed, the dash lights no longer came on in the vehicle. i did, however, notice that the indicator light would sometimes say off and sometimes say on if i had a front seat passenger. several months following this, i started having a problem with my vehicle going dead. i took the cook to have it inspected, everytime i was told that the battery was fine as was the alternator. i started driving watching the voltage meter. finally, i replaced the battery. i no longer have a problem with the car dying on me, but i do notice that the vehicle voltage still fluctuates from 12.3 to 14.3. when the fluctuation occurs, nothing has changed as far as running extra accessories etc. now my traction service light, stability control light, abs light and service airbag light are all coming on. researching i have found online from numerous message boards and owners that this is a common occurrence and when repeatedly reported to manufacturer there is nothing being done. examples are the lights coming on, air bags deploying while driving, vehicle acc.(radio and a/c controls) not working and so on. is there a way you can investigate this with suzuki? *tr | |||
| 06/25/2011 | 58000 | ||
| The air bag is malfunctioning, the lights kept coming on. the dealer i bought the vehicle from agreed to fix the problem if i purchased the vehicle. well it was too expensive so the ended replacing the pass. seat airbag module with a used seat from another used vehicle. the steering wheel also makes a whinning noise when turning the wheel. the dealer told me it was the rubber rubbing against the cover. i found out from a ex-employee of the dealer that it was the steering column needing replacement. since then every other owner i have spoken with says their steering wheel is the same. so it must be a faulty steering column in all these vehicles. back to the airbag, the following months since getting my airbag fixed, the dash lights no longer came on in the vehicle. i did, however, notice that the indicator light would sometimes say off and sometimes say on if i had a front seat passenger. several months following this, i started having a problem with my vehicle going dead. i took the cook to have it inspected, everytime i was told that the battery was fine as was the alternator. i started driving watching the voltage meter. finally, i replaced the battery. i no longer have a problem with the car dying on me, but i do notice that the vehicle voltage still fluctuates from 12.3 to 14.3. when the flucuation occurs, nothing has changed as far as running extra accessories etc. now my traction service light, stability control light, abs light and service airbag light are all coming on. researching i have found online from numerous message boards and owners that this is a common occurance and when repeatedly reported to manufacturer there is nothing being done. examples are the lights coming on, air bags deploying while driving, vehicle acc.(radio and a/c controls) not working and so on. is there a way you can investigate this with suzuki? | |||
| 10/28/2011 | 41000 | ||
| Family was traveling to town when we smelled something that smelled like wires burning. upon inspecting the vehicle, the smell disappeared. upon leaving the stop sign we were at, we traveled about a quarter of a mile & the driver (myself), started to smell smoke. i then pulled over to further inspect the vehicle at which time, i turned on the overhead lamp in the vehicle since it was starting to get dark, & noticed that the whole front dashboard at this point, was glowing red, orange, & blue & thick black smoke was boiling up on the entire inside windshield & that the truck on the driver's side was fully engulfed in flames behind the dashboard. i immediately got my children (teenagers) out of the truck & leaned over to grab my purse & saw that there was blue flames dripping down from under the dashboard onto the floor where my feet had previously been just seconds before. we all ran as fast & as far as we possibly could away from the vehicle to safety. within 3 minutes of getting safely out of the truck (by the grace of god), the entire truck was fully engulfed in flames. the trucks windows had at this point, already had started blowing out & shattering & it was shooting huge basketball size fireballs out of the top of the truck into the fields that were beside the road we were on. the local fire department had arrived on the scene at 4 minutes after the truck had caught on fire, & the flames were nearly 30 to 40 feet above the truck. the fire department as well as the fire chief, determined the cause of the fire was due to an electrical failure and/or malfunction within the truck itself. i am just very thankful to the good lord that we all got out safely. if, i had kept driving, the fire department stated that we all could have passed out from smoke inhalation & possibly lost our lives that night. i just wanted others to be aware of this very serious situation. | |||
| 06/05/2007 | 15000 | ||
| Tl-the contact owns a 2007 suzuki xl7. the contact started the ignition and all of the doors automatically locked and could not be unlocked. after three attempts, the doors were eventually unlocked by a person on the exterior of the vehicle using the key fob. the vehicle was not diagnosed for the malfunction. the contact had not notified the manufacturer of the one time occurrence. the approximate failure mileage was 15,000. kmj | |||
| 06/05/2007 | 15000 | ||
| Tl-the contact owns a 2007 suzuki xl7. while the contact started the ignition, the entire doors automatically locked and failed to unlock. after three attempts the doors eventually unlocked by another person who was positioned outside of the vehicle engaging the key fob. the vehicle had not been diagnosed for the malfunction. the contact had not notified the manufacturer of the problem one time occurrence. the approximate failure mileage was 15,000. js | |||
| 10/13/2011 | 53000 | ||
| Tl* the contact owns a 2007 suzuki xl7. the contact stated all of the gauges on the instrument panel failed to function. the dealer was not notified of the failure. the manufacturer was notified and stated there were no recalls and offered no assistance. the failure mileage was 53,000. | |||
| 10/13/2011 | 53000 | ||
| Tl- the contact owns a 2007 suzuki xl7. the contact stated all of the gauges on the instrument panel failed to function. the dealer was not notified of the failure. the manufacturer was notified and stated there were no recalls and offered no assistance. the failure mileage was 53,000. rvk | |||
| 10/13/2011 | 53000 | ||
| Tl-the contact owns a 2007 suzuki xl7. the contact stated the instrument panel was not working. all the gauges are not working. the dealer was not notified. the manufacturer was notified who stated there are no recalls and offered no assistance. the failure mileage was 53,000. mw | |||
| 09/06/2011 | 62000 | ||
| The engine overheated due to wiring shorting out on two fan motors. no fues was tripped or light came on. both motors shorted causing the connectors in the wiring harness to melt. melting was discvovered by local dealer. the wiring is being removed. i have pictures and i have documented the problem. the parts being kept due to seriousness of the defect. | |||
| 12/21/2010 | 35000 | ||
| Tl* the contact owns a 2007 suzuki xl7. the contact stated that the steering wheel was exhibiting an abnormal noise. in addition, water was entering the vehicle abnormally and onto the passenger side floorboard. the contact stated that the water was leaking from the sunroof and the dealer repaired the sunroof however, the failure persisted. the contact stated that mold was forming in the vehicle and the vehicle was taken to an authorized dealer who offered no assistance. the vehicle was also taken to a second dealer for the steering wheel failures where the contact was advised that the bushings would need to be replaced. the vehicle was not repaired, as the part needed fro repairs was on backorder. the horn had also failed. the manufacturer was not notified of the failures. the vin was unavailable. the current mileage was 48,082 andthe failure mileage was 35,000. | |||
| 12/21/2010 | 35000 | ||
| Tl-the contact owns a 2007 suzuki xl7. the contact stated that when it rained, all the water poured in on the passenger side floorboard. at first, it leaked through the sunroof. the dealer fixed the sunroof but it began leaking on the passenger side. she had to park the vehicle under shelter to avoid the leaking. because of the leaking, mold formed. the vehicle was taken to an authorized dealer who offered no assistance. the contact also stated that the steering column made a squeezy noise when the wheel was turned. the vehicle was taken to an authorized dealer who stated that because of a steering rack failure, the bushing needed to be replaced. the vehicle had not been repaired as the part was on backorder. the horn also needed to be replaced. the manufacturer had not been notified. the vin was unavailable. the current mileage was 48,082. the failure mileage was 35,000-bk | |||
| 03/31/2010 | 60123 | ||
| I am the original owner of a 2007 suzuki xl7. due to disabilities in the family i put several miles on this vehicle. from the begining i have several issues w/this vehicle. because of suzuki's lack of concern/interest i have decided to make formal complaints about the safety issues today. if i was to list all problems with this vehicle i would be here all day. out of 4 passenger windows we currently have only 2 functioning. when diagnosed i was told that one window was the motor and the other was electrical. after paying $76.00 to the dealership to identify the electrical problem they told me that they would need at least an additional hour (additional $76.00) to find the wiring problem. i declined. i have made several calls to suzuki, about their product, to which they have replied i have too many miles on my car and they will do nothing for me. also, the latches that fold the middle seats down often stick. at any given time you can go to pull one up so as to fold the middle seats and they will not budge! we have already had this issue addressed way back in the begining of owning the vehicle. when we brought it back in to have the multiple issues addressed (something suzuki suggested we do to see if we could help) we were told that they would need to be taken apart to see what the problem was. for a cost, of course. we do not let our daughters ride in the third row seating for fear that if something happened they could not get out!! suzuki's rep (who i was told was on vacation and didn't know when he could consider our issues) quickly emailed back to the dealer too many miles, not going to help. i cannot even begin to afford the multiple problems w/this car and the value has decreased so that trading it in is just not an option. my concern is that i drive my children in this car daily and everytime i hope and pray nothing major happens. my children now call the car the lemon or the beater. as they too are well aware of all the problems w/the vehicle | |||
| 09/10/2010 | 18000 | ||
| Tl-the contact owns a 2007 suzuki xl7. the contact stated that if there was a power failure while in the vehicle, he noticed that one would be unable to exit the vehicle. the unlock/lock button was electronically controlled. he had to have someone get a second key to unlock the doors so he could get out of the vehicle. the vehicle had not been inspected or repaired. the contact called the manufacturer who offered no assistance. the current and failure mileages were approximately 18,000-bk | |||
| 09/10/2010 | 18000 | ||
| Tl-the contact owns a 2007 suzuki xl7. the contact stated that if there was a power failure while in the vehicle, he noticed that one would be unable to exit the vehicle. the unlock/lock button was electronically controlled. he had to have someone get a second key to unlock the doors so he could get out of the vehicle. the vehicle had not been inspected or repaired at the time of the complaint. the contact called the manufacturer who offered no assistance. the current and failure mileages were approximately 18,000-bk | |||
| 10/25/2008 | 1 | ||
| Possible bad software issue. faulty (gone bad) 'voltage regulator chip that controls voltage and alternator. when it malfunctions it causes entire system and motor to shut down. if you are driving it locks up transmission and you can not control car. been going on for months. dealership just jerking me around for months. *tr | |||