Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE | |||
| 02/15/2013 | 60350 | ||
| 2007 xl7 has the service traction control , service stability control , and engine reduced power, dashboard warnings on: story; 02/15 i was driving my 2007 xl7 and the brake pedal got very sensitive and short and tight-quick gripping/biting. i had to touch it extremely lightly when stopping. a few minutes later the car started to tug, and pull back and just created resistance against me when i wanted to give it gas. it was simular to bad gas, like missing and sputtering, but it was different because the car was giving me resistance, not just losing power, i thought that the brakes were trying to seize up. after a stop light, i headed up a hill and the car just fought me down to a dead stop. | |||
| ENGINE AND ENGINE COOLING | |||
| 10/28/2011 | 41000 | ||
| Family was traveling to town when we smelled something that smelled like wires burning. upon inspecting the vehicle, the smell disappeared. upon leaving the stop sign we were at, we traveled about a quarter of a mile & the driver (myself), started to smell smoke. i then pulled over to further inspect the vehicle at which time, i turned on the overhead lamp in the vehicle since it was starting to get dark, & noticed that the whole front dashboard at this point, was glowing red, orange, & blue & thick black smoke was boiling up on the entire inside windshield & that the truck on the driver's side was fully engulfed in flames behind the dashboard. i immediately got my children (teenagers) out of the truck & leaned over to grab my purse & saw that there was blue flames dripping down from under the dashboard onto the floor where my feet had previously been just seconds before. we all ran as fast & as far as we possibly could away from the vehicle to safety. within 3 minutes of getting safely out of the truck (by the grace of god), the entire truck was fully engulfed in flames. the trucks windows had at this point, already had started blowing out & shattering & it was shooting huge basketball size fireballs out of the top of the truck into the fields that were beside the road we were on. the local fire department had arrived on the scene at 4 minutes after the truck had caught on fire, & the flames were nearly 30 to 40 feet above the truck. the fire department as well as the fire chief, determined the cause of the fire was due to an electrical failure and/or malfunction within the truck itself. i am just very thankful to the good lord that we all got out safely. if, i had kept driving, the fire department stated that we all could have passed out from smoke inhalation & possibly lost our lives that night. i just wanted others to be aware of this very serious situation. | |||
| 12/06/2009 | 47000 | ||
| Tl* the contact owns a 2007 suzuki xl7. while driving 70 mph she heard a clicking sound from under the hood area. she applied pressure on the accelerator pedal but there was a reduction of engine power. next the engine warning light illuminated on the instrument panel. the vehicle was taken to an authorized dealer on two separate occasions for the identical failures. the failures were contributed to the tenioners in the engine compartment. the vehicle has not been repaired at this time. the failure and current mileages were 47,000. | |||
| ENGINE AND ENGINE COOLING - ENGINE | |||
| 10/27/2007 | 600 | 1 | 08/24/2007 |
| Tl*the contact owns a 2007 suzuki xl7. while driving downhill at 25 mph, the vehicle lost power. there was a loss of power brakes and power steering. the vehicle finally decelerated on its own and began to sputter. there were no warning indicator lights present. the road conditions were dry. the vehicle was towed to the dealer, but they were unable to diagnose the cause of the failure. the vehicle was shipped to the manufacturer and the contact was issued case number 1-134-886339. the current and failure mileages were 600. | |||
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE | |||
| 03/03/2008 | 7985 | 1 | 09/20/2007 |
| Check engine light came on and dealer said that it was a defective camshaft. work on engine consisted of changing camshaft and rocker arms. dealer said that he has seen this problem on a few other 2007 suzuki xl7s. the problem is rust on the interior of the engine caused by the manner in which they are shipped across canada. apparently, a valve cover is left off so a bar code can be viewed while in transport. this may be a serious problem if the vehicle suddenly loses power and turns off due to rust. *tr | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM | |||
| 11/15/2009 | 74000 | ||
| Engine trouble light came on nov. 2009. talked to dealership they said the light had to be on at time of comp. diagnostic. came on again in dec. 2009. had diagnostic done at dealer & independently, the code indicated a cylinder misfire. the dealership ordered parts, which took two months to get (feb. 2010). in the mean time the car was running with a cylinder misfire the whole time causing it to run hot, which created a large burn hole in the front exhaust pipe/converter assembly (which suzuki attributed to a poor engine ground). the dealership fixed the cylinder misfire by replacing some 34 internal parts associated with the cam shaft or crank tensioner and guide. two months later (april 2010)the alternator mounting bolt and pulley assembly (recall nhsta # 10v25000)both broke. that is where the dealership notice the hole in the front exhaust and attributed it to a poor engine ground when an independent firestone mechanic already told me that hole was a direct result of the engine running hot for so long due to the cylinder misfire. now here it is a year later and the same problem is present. i believe there is a manufacturing quality defect issue. | |||