Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| LATCHES/LOCKS/LINKAGES | |||
| 03/31/2010 | 60123 | ||
| I am the original owner of a 2007 suzuki xl7. due to disabilities in the family i put several miles on this vehicle. from the begining i have several issues w/this vehicle. because of suzuki's lack of concern/interest i have decided to make formal complaints about the safety issues today. if i was to list all problems with this vehicle i would be here all day. out of 4 passenger windows we currently have only 2 functioning. when diagnosed i was told that one window was the motor and the other was electrical. after paying $76.00 to the dealership to identify the electrical problem they told me that they would need at least an additional hour (additional $76.00) to find the wiring problem. i declined. i have made several calls to suzuki, about their product, to which they have replied i have too many miles on my car and they will do nothing for me. also, the latches that fold the middle seats down often stick. at any given time you can go to pull one up so as to fold the middle seats and they will not budge! we have already had this issue addressed way back in the begining of owning the vehicle. when we brought it back in to have the multiple issues addressed (something suzuki suggested we do to see if we could help) we were told that they would need to be taken apart to see what the problem was. for a cost, of course. we do not let our daughters ride in the third row seating for fear that if something happened they could not get out!! suzuki's rep (who i was told was on vacation and didn't know when he could consider our issues) quickly emailed back to the dealer too many miles, not going to help. i cannot even begin to afford the multiple problems w/this car and the value has decreased so that trading it in is just not an option. my concern is that i drive my children in this car daily and everytime i hope and pray nothing major happens. my children now call the car the lemon or the beater. as they too are well aware of all the problems w/the vehicle | |||
| 06/28/2009 | 14000 | ||
| I recently purchased a 2007 suzuki xl7 and at first i didn't notice that there was a problem with getting into the 3rd row because we didn't have a need to seat back there. but one day as i tried to recline the 2nd row seat to get to the 3rd row seating, the seat which is supposed to recline would not work. no matter how much i tried to pull on the lever that's supposed to release the seat it still wouldn't work. after lots of pushing on the seat and punching on it for about 5 mins., it finally reclined and my child was able to get to the 3rd row. after our trip, i tried to recline the seat so my child could get out but it was stuck again. there was no way that my child was able to get out of the 3rd row and because she's a teenager, there was no way she could climb over the seat in front of her or over the 3rd row seat to get out from the trunk. i thought there was a glich with the seat and called the dealer to have it looked at. after which time the dealer called me back and said that the model has a tendency to do that. the dealer suggested that if it does happen again to just keep pulling and pushing on the recliner seat and it will eventually work. on numerous occassions it did the same thing. it has gotten to the point where we don't even sit back there for fear that the passenger will become trap. so, this is a concern to me because in case of an emergency there is no way that i would be able to get my child or passenger out of the 3rd row in time. i really would like someone to investigate this problem because the dealer knows of this problem but seem to look at it as a minor problem. in case of an emergency or accident, how is a person suppose to get out of the vehicle to avoid injuries? this is something i feel is serious and could potentially be life threatening. | |||
| 05/26/2008 | 14000 | 1 | |
| In 2007 we purchased a new 2007 xl7 suzuki. it now has 14,000 miles and is falling apart. first the luggage rack came loose- never had used it- i fixed this my self. next the vanity mirror on the sun visor broke off. now the drivers side door handle has falling off. all of this and every couple of weeks the check engine light comes on for a few days then goes off- the gas cap is not loose ! for the cost this car retails for you think it would last more than 1 or 2 years. *tr | |||