Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 06/25/2011 | 58000 | 1 | |
| The air bag is malfunctioning, the lights kept coming on. the dealer i bought the vehicle from agreed to fix the problem if i purchased the vehicle. well it was too expensive so the ended replacing the pass. seat airbag module with a used seat from another used vehicle. the steering wheel also makes a whinning noise when turning the wheel. the dealer told me it was the rubber rubbing against the cover. i found out from a ex-employee of the dealer that it was the steering column needing replacement. since then every other owner i have spoken with says their steering wheel is the same. so it must be a faulty steering column in all these vehicles. back to the airbag, the following months since getting my airbag fixed, the dash lights no longer came on in the vehicle. i did, however, notice that the indicator light would sometimes say off and sometimes say on if i had a front seat passenger. several months following this, i started having a problem with my vehicle going dead. i took the cook to have it inspected, everytime i was told that the battery was fine as was the alternator. i started driving watching the voltage meter. finally, i replaced the battery. i no longer have a problem with the car dying on me, but i do notice that the vehicle voltage still fluctuates from 12.3 to 14.3. when the fluctuation occurs, nothing has changed as far as running extra accessories etc. now my traction service light, stability control light, abs light and service airbag light are all coming on. researching i have found online from numerous message boards and owners that this is a common occurrence and when repeatedly reported to manufacturer there is nothing being done. examples are the lights coming on, air bags deploying while driving, vehicle acc.(radio and a/c controls) not working and so on. is there a way you can investigate this with suzuki? *tr | |||
| 06/25/2011 | 58000 | ||
| The air bag is malfunctioning, the lights kept coming on. the dealer i bought the vehicle from agreed to fix the problem if i purchased the vehicle. well it was too expensive so the ended replacing the pass. seat airbag module with a used seat from another used vehicle. the steering wheel also makes a whinning noise when turning the wheel. the dealer told me it was the rubber rubbing against the cover. i found out from a ex-employee of the dealer that it was the steering column needing replacement. since then every other owner i have spoken with says their steering wheel is the same. so it must be a faulty steering column in all these vehicles. back to the airbag, the following months since getting my airbag fixed, the dash lights no longer came on in the vehicle. i did, however, notice that the indicator light would sometimes say off and sometimes say on if i had a front seat passenger. several months following this, i started having a problem with my vehicle going dead. i took the cook to have it inspected, everytime i was told that the battery was fine as was the alternator. i started driving watching the voltage meter. finally, i replaced the battery. i no longer have a problem with the car dying on me, but i do notice that the vehicle voltage still fluctuates from 12.3 to 14.3. when the flucuation occurs, nothing has changed as far as running extra accessories etc. now my traction service light, stability control light, abs light and service airbag light are all coming on. researching i have found online from numerous message boards and owners that this is a common occurance and when repeatedly reported to manufacturer there is nothing being done. examples are the lights coming on, air bags deploying while driving, vehicle acc.(radio and a/c controls) not working and so on. is there a way you can investigate this with suzuki? | |||
| 09/15/2011 | 75000 | ||
| I was driving around the school, waiting to pick up my kids and when i attempted to turn the corner my steering locked up. i could hardly move the wheel and couldn't figure out what had happened. i thought i had something caught in my tires, which really scared me being near a school. i got out and didn't see anything, but when i got in and continued to drive, i couldn't steer well at all. after some time driving with this condition, i realized that i could steer better if i accelerated into the curve, but that doesn't seem very safe, especially on icy roads. my steering always had a little growl to it, but when this happened, it got much louder. i have read on this page and others that other suzuki xl7's have this same issue, there was even a recall on the 2006 model, but they are not helping on the 2007 model. this is extremely frustrating. it is a safety hazzard and should be addressed. i have three kids that i need to drive around and i don't have money to keep sinking into this car. i had to replace the timing chain at 70,000 miles, which is also ridiculous. i continue to have electrical problems with this vehicle as well. at one point last year, my car turned off while driving 55 mph. i had to pull over and try to restart it. after a few minutes, it did start, but they couldn't recreate the problem or tell me what was wrong. my battery also keeps dying, the factory cd player thinks it has a cd in it and won't work, the temperature display is never correct, and the front tire pressure displays on the rear tires. not to mention that the oil change techs rarely can figure out how to reset the indicator in this model. extremely poor design/parts. i can live with the inconvenience of the displays, but please do something to address this steering issue - it is not safe, and it is happening to lots of us! i will never buy another suzuki. | |||
| 02/10/2011 | 85000 | ||
| Hearing a noise in the steering, reported to dealership along with other service issues in feb. 2011..was told that something was going on with the power steering did not have repaired due to cost quoted at that time.... reported again today -11/11/11 at dealership and am now told that the components in the steering gear are bad, and is not warrantied. was also told that these components are not designed to go bad? well what caused it then, and if thats the case then why won't suzuki do something?? i was quoted a repair cost of $800!. cannot have repaired today due to the cost. i asked question if the manufacturer would assist with the cost, was told no. i see several other complaints regarding this same issue and nothing is being done by suzuki..is there a class action suit out there regarding this? what can we do to get one started. or maybe this may fall under the lemon law? or was this ever a recall issue? very disappointed with suzuki, i purchased the vehicle brand new in 2007 and have not had any other major problems until this!. any feedback would be appreciated. thanks | |||
| 10/18/2010 | 45000 | ||
| Tl- the contact owns a 2007 suzuki xl7. the contact stated that the steering wheel would become difficult to steer and at times, would exhibit an abnormal noise. the dealer diagnosed that the rack and pinion would need to be replaced. the manufacturer was notified, but denied any assistance with repair to the defect. the vehicle was not repaired. the failure mileage was 45,000 and the current mileage was 60,000. kmj | |||
| 10/18/2010 | 45000 | ||
| Tl- the contact owns 2007 suzuki xl7. the contact stated that the steering wheel would squeek and at times would be difficult to steer. the dealer diagnosed that the rack and pinion would need to be replaced. the manufacturer was notified, but denied any assistance with repair to the defect. the vehicle was not repaired. the failure mileage was 45,000 and the current mileage was 60,000. nw | |||
| 09/08/2011 | 71000 | ||
| My 2007 suzuki xl7 was being serviced for approximately two weeks for engine trouble. the dealer called me and stated that during a test drive the steering had severely tightened up and was hard to drive. they called back and quoted the fix to be about $2800. the dealer stated they had seen this issue before and that there is a defect in the steering system for the xl7. they also told me that suzuki would not pick up any of the cost for this repair. i have researched online and found similar complaint from many 2007 xl7 owners and even saw that there was a recall for steering problems for the 2006 model year. needless to say, i am very disapointed with suzuki and there lack of action on this matter. | |||
| 08/31/2011 | 57000 | ||
| Tl* the contact owns a 2007 suzuki xl7 awd. the contact stated while driving approximately 55 mph the steering wheel suddenly became very difficult to turn. the owner noticed that there was no power steering fluid in the reservoir. the vehicle was taken to an independent mechanic who advised him that he needed a power steering pump. the power steering pump was repaired; however, after driving the vehicle within a few miles, the failure occurred again. the manufacturer was notified and offered no assistance. the failure mileage was approximately 57,000. | |||
| 08/31/2011 | 57000 | ||
| Tl- the contact owns a 2007 suzuki xl7 awd. the contact stated while driving approximately 55 mph the steering wheel suddenly became very difficult to turn. the owner noticed that there was no power steering fluid in the reservoir. the vehicle was taken to an independent mechanic who advised him that he needed a power steering pump. the power steering pump was repaired; however, after driving the vehicle within a few miles, the failure occurred again. the manufacturer was notified and offered no assistance. the failure mileage was approximately 57,000. rvk | |||
| 08/31/2011 | 57000 | ||
| Tl-the contact owns a 2007 suzuki xl7 awd. the contact stated that when driving approximately 55 mph when the power steering suddenly became very difficult. the owner noticed that the fluid was completely gone from the reservoir. the vehicle was taken to an independent mechanic and they advised him that he needed a power steering pump. the vehicle was repaired for the power steering pump. after driving the vehicle a few miles the failure had occurred again. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 57,000. tb | |||
| 07/15/2011 | 43766 | ||
| I purchased my xl7 new from shortline suzuki in 2009. it has 43,000 miles on it and it has developed a noise in the steering column, i had the dealership check the issue and was told the steering rack needed replacement, i have driven this vehicle for only 2 years!! this is a defect, not an isolated incident, as many have complained here and in the suzuki forums. i also have had water leak into the vehicle from the sun roof as reported by another owner. i cannot express how disappointed i am with the quality of this vehicle. i purchased new so i would not have spend time in the shop, yet i have had a myriad of issues. | |||
| 05/20/2011 | 48000 | ||
| My 2007 suzuki xl7 (48,000 miles) has become very difficult to steer, which has also become a safety issue. research has told me that, what seems to be a very similar, if not exact, problem exists with the 2006 model. suzuki apparently was not willing to fix the 2006 problem free of charge initially but in some cases, after multiple complaints, did. this steering problem should not be an issue on a car with 48,000. i will be calling suzuki and hopefully get some results before something serious occurs | |||
| 05/16/2011 | 30000 | ||
| My steering wheel on my 2007 suzuki xl7 has always made a little noise when turning,but in the past 6 mos.it sounds horrible and is more difficult to steer. saw there was a recall on 06,could you please check on this and see if same problem. dealership want help me. i read recall on o6 and mine sound like the same thing and im afraid it will get worse and cause me not to be able to steer it and have an accident...any recommendations? thanks,belinda s.feiner | |||
| 11/10/2010 | 55000 | ||
| I am the original owner of a 2007 suzuki xl7. i bought my vehicle from talisman suzuki in houston back in septeber of 2007. five months after i purchased the vheicle i began to have issues with the tire monitoring systems. a year later at 50,000 miles i noticed that my vehicle was hard to steer, so i took it into the dealer. i have a 100, 000 mile bumper to bumper warranty but i was told that the power steering pump was leaking and that is what was causing the hard steering. i informed the dealer that my vehicle has never leaked power steering and too this day i have not added any power steering fluid and my power steering resevoir is full. i promised myself that i would never buy another suzuki because i am a faithful buyer, i have had nothing but suzuki's since i started purchasing vehicles in 1990. i was very dissapointed in suzuki for not trying to solve this problem. i hope and pray that the vehicle does not lock while i am transporting my children . i contacted the marketing person and suzuki and they did not offer any solutions besides paying $1000 to get it fixed. recently i took my vehicle to get an oil change and the mechanic there told me that it is a rack pinion issue and that i was not the first person with that problem on the suzuki xl7. the mechanic informed me that there was a recall of this issued because he has called the dealer for some of his clients and suzuki fixed there probelem eventhough they refused in the beginning. | |||
| 12/21/2010 | 35000 | ||
| Tl* the contact owns a 2007 suzuki xl7. the contact stated that the steering wheel was exhibiting an abnormal noise. in addition, water was entering the vehicle abnormally and onto the passenger side floorboard. the contact stated that the water was leaking from the sunroof and the dealer repaired the sunroof however, the failure persisted. the contact stated that mold was forming in the vehicle and the vehicle was taken to an authorized dealer who offered no assistance. the vehicle was also taken to a second dealer for the steering wheel failures where the contact was advised that the bushings would need to be replaced. the vehicle was not repaired, as the part needed fro repairs was on backorder. the horn had also failed. the manufacturer was not notified of the failures. the vin was unavailable. the current mileage was 48,082 andthe failure mileage was 35,000. | |||
| 12/21/2010 | 35000 | ||
| Tl-the contact owns a 2007 suzuki xl7. the contact stated that when it rained, all the water poured in on the passenger side floorboard. at first, it leaked through the sunroof. the dealer fixed the sunroof but it began leaking on the passenger side. she had to park the vehicle under shelter to avoid the leaking. because of the leaking, mold formed. the vehicle was taken to an authorized dealer who offered no assistance. the contact also stated that the steering column made a squeezy noise when the wheel was turned. the vehicle was taken to an authorized dealer who stated that because of a steering rack failure, the bushing needed to be replaced. the vehicle had not been repaired as the part was on backorder. the horn also needed to be replaced. the manufacturer had not been notified. the vin was unavailable. the current mileage was 48,082. the failure mileage was 35,000-bk | |||
| 02/13/2009 | 28000 | ||
| When i bought my 2007 suzuki xl 7 luxury, i was not aware of any problems. i did notice i was always running low of power steering fluid. my parking space was starting to show signs of a leak. i thought it was oil or something, but only to find out it's power steering. by the time i found this out my 36k miles were over. i've been researching, and there's other people with the power steering problem. it is getting worse and i hate to have it affect everything else. i have to fill up every month, and the squealing is terrible. the power steering was defective in the first place. | |||
| 10/28/2010 | 68000 | ||
| I have had multiple issues w/my 2007 suzuki xl7. however, the most concerning is the steering wheel problem. not only have i had work done on the rack in 2008 but the noises have returned. our local service station said that they could not duplicate the noise no matter what they tried. yet, when i went to pick up my car i immediately heard the noise, went inside to grab a tech and made him ride w/me to hear the noise himself. he said that the noise was different from before and simply was a rubber seal that needed to be replaced. he said that it wasn't covered and i was safe to drive w/it like this. i have multiple problems w/this vehicle that i'm now responsible for. i do not even know where to start in reference to what should be fixed first. financially it is a burden and most definitely an irritant as i am making monthly payments on a vehicle that is in major negative equity! i hope for my childrens sake that nothing major goes wrong in this vehicle while we are riding in it! | |||
| 09/01/2009 | 61000 | 1 | |
| I am the owner of a 2007 suzuki xl7 and have noticed a noise coming from the steering wheel. i researched this on the internet and found that dealerships are stating this is the steering rack problem. my vehicle currently has approximately 60k miles so it is out of warranty. i have owned several vehicles with high mileage and never had any steering issues. it is scary to think that i may be driving this vehicle with my son and something would happen to the steering all together. i really like the vehicle but suzuki should look into this before something tragic happens to someone. if i had alternative transportation i would use it but have to rely on this vehicle for everything. until i can save enough money to pay for the repair there is no alternative but to drive it. the government can bail out banks but can't make a car company fix a potentially dangerous situation on a vehicle until someone is killed. *tr | |||
| 11/24/2008 | 1 | ||
| 2007 suzuki xl7, this is the second time within 6 months that the steering gear needs to be replaced and now the part is on backorder (it has been on backorder for over a month now), i don't understand why this part is on backorder and now i'm driving the vehicle that needs repair. what other problems could driving this vehicle cause. someone please look into this and find out why the steering gear is on back order and why is their a problem six months after a new part was put in by the dealer.. *tr | |||
| 05/16/2009 | 83000 | 1 | |
| I purchased a 2007 suzuki xl7 brand new, i have owned the car aprx 2 1/2 years. the power steering started making a noise and i assumed the power steering pump was going out on the vehicle. since i do alot of traveling the car is not under warranty. i had it checked out by a local mechanic and was told it was the rack and pinion that needed to replaced and would cost aprx $1000.00 but he could not get the part. i then called the local dealership and was told the part would cost aprx $600.00 but it was out of stock and on back order and they had no idea when it would be available. i then called suzuki corporation and was told the part was out of stock and on back order and they had no idea when it would be available. this has been going on for over a month and all i can get from anyone is the part is not available. the parts manager told me that a recall should be done because there was alot of trouble being reported. the suzuki rep has not helped any. i am paying for a car that does not need to be driven and the manufacturer cannot even supply the part that needs to be corrected. what if you are driving down the road and the steering either goes out or shuts down and someone is killed, what then maybe a recall. who wants to pay for a vehicle that you can't even get a part for repairs. all vacation plans have had to go on hold not knowing if money can be refunded or what is going to happen if the manufacturer cannot get the part then what are you supposed to do to get repairs performed. *tr | |||