Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 01/25/2013 | 52980 | ||
| Tl- the contact owns a 2008 suzuki xl7. the contact stated that while driving approximately 15 mph, the steering wheel became difficult to maneuver. the vehicle was taken to an independent mechanic for diagnostic testing. the mechanic stated that the power steering pump would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 52,980. mah | |||
| 01/25/2013 | 52980 | ||
| Tl- the contact owns a 2008 suzuki xl7. the contact stated while driving approximately 15 mph the steering wheel became difficult to maneuver. the vehicle was taken to an independent mechanic for diagnostic testing. the mechanic stated the power steering pump would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 52,980. da | |||
| 05/01/2012 | 30659 | 1 | |
| In turning the wheel left or right there is a zipping sound and a tightness in the steering. i took the car to the shop and had the fluids check to make sure that the power-steering fluid was accurate. i was told by the shop that the fluid levels were correct. however, there could be a problem with the steering column, which i have not gone to have checked out as of yet. *tr | |||
| 05/01/2012 | 30659 | ||
| In turning the wheel left or right there is a zipping sound and a tightness in the steering. i took the car to the shop and had the fluids check to make sure that the power-steering fluid was accurate. i was told by the shop that the fluid levels were correct. however, there could be a problem with the steering column, which i have not gone to have checked out as of yet. | |||
| 01/16/2012 | 68000 | ||
| Tl-the contact owns a 2008 suzuki xl7. while driving 10 mph, the contact noticed that the steering wheel had became very difficult to maneuver. the vehicle was taken to the dealer, where the power steering pump was replaced. the failure mileage was 68,000 and the current mileage was 71,226. sm. | |||
| 01/16/2012 | 68000 | ||
| Tl- the contact owns a 2008 suzuki xl7. while traveling 10 mph the contact noticed that the steering wheel had became very difficult to turn. the vehicle was taken to the dealer where the power steering pump was replaced. the current mileage was 71,226 and the failure mileage was 68,000. bml | |||
| 08/20/2010 | 30000 | ||
| My rack and pinion was replaced under warranty 8/2010 at 30,000 it was making a zipping noise. a year later at 47,000 the same problem has happened and suzuki refuses to cover the 1000.00 repair. i have called numerous times with no help. i am outraged because this problem is known to suzuki and they dont care! even the dealership has told me that they have repaired this many times in other suzuki xl7 with the same issue. suzuki claims the car is still safe and it is only a noise issue but i dont feel safe, its the steering!! i guess they expect us to keep dishing out money for something that is known faulty and obviously keeps reoccuring.it is also obvious the repairs are being done with the same faulty part the car was manufactured. suzuki needs to step up to the plate and take responsibility for there mistake. | |||
| 03/24/2010 | 30300 | ||
| Tl-the contact owns a 2008 suzuki xl7 limited. the contact stated that while driving at low speeds and making a turn he would hear a winding noise from the steering. the vehicle was then taken to a dealer and inspected. they advised him that the steering rack had failed and needed to be replaced. the vehicle was repaired for the steering rack and within a years time the failure had occurred again. the failure mileage was approximately 30,300. the vin was unavailable. tb | |||
| 10/01/2010 | 38520 | ||
| I have a problem with my suzuki xl7 2008 vin/serial 2s3da917x86112338. the power steering is leaking fluid and have to refill it continuously. the wheel makes noise when i make turns and also is becoming hard to maneuver. i took my vehicle to the south deerfoot suzuki dealer at 7220 railway st se calgary, ab t2h 3a8 (1-888-284-1809), canada once i noticed this problem. at that time i had 62,000 km (38520 miles) on the vehicle. they could not find any problems. after i got tired of refueling the power steering fluid, i took it to the dealer again. this time i had 65,000 km (43390 miles). they found this time about three possible problems, but since the warranty of this vehicle had expired, i was told that i would be responsible for the repairs. now, the leaking, the noise, and the maneuver have become more critical. i took the vehicle to a private mechanic shop. they found that the problem could be a seal damaged which connects to front side tire (the driver side)and recommended me that since the vehicle still new (2008) i should contact chacon suzuki about the warranty. i also had contacted nicholas rockwell, fixed operations manager south deerfoot suzuki about a possible power steering recall with suzuki xl7 2006 that could be applicable to my suzuki 2008. i have filed a recall complain with nhtsa and i have contacted suzuki canada in ontario. i have been recommended to contact the chacon suzuki dealer at 3566 i-35 s, new braunfels, tx 78132 phone: 830-624-7000 and the south deerfoot suzuki dealer david baker dealer principal mdbaker@shaw.ca. | |||
| 07/28/2010 | 22000 | ||
| Tl-the contact owns a 2008 suzuki xl7. while driving approximately 2 mph, the contact attempted to park the vehicle and the steering wheel began to exhibit a loud noise. the vehicle was taken to an authorized dealer for diagnosis. the technician informed that the failure was contributed to the manufacturer faulty design of the rack and pinion. the part was unavailable to perform the repair. the vehicle had not been repaired at the time of the complaint. the failure mileage was 22,000. js | |||