Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| AIR BAGS | |||||
| TSB-0122-11 | 09/06/2011 | 10042555 | Toyota: information provided for replacing the seat covers for vehicles equipped with side airbags. *pe | 12/16/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 10/01/2012 | 87000 | 1 | |
| I began to notice that my dash has started to crack and it is in the area of the air bag. i did some research and found out that many 2004 toyota 4runner owners are having the same problem. i called toyota to ask for info and they refused to assist in the matter or even help pay for it to be replaced. this concerns me for my safety, since it is in the area of the air bag. toyota is aware of this defect in the dash but has done nothing to remedy the situation. it is not only a safety concern, but it also depreciates the value of my vehicle. i have listed my case number and one other that i know of below with toyota. other from research- [xxx] mine - [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| 10/01/2012 | 87000 | ||
| I began to notice that my dash has started to crack and it is in the area of the air bag. i did some research and found out that many 2004 toyota 4runner owners are having the same problem. i called toyota to ask for info and they refused to assist in the matter or even help pay for it to be replaced. this concerns me for my safety, since it is in the area of the air bag. toyota is aware of this defect in the dash but has done nothing to remedy the situation. it is not only a safety concern, but it also depreciates the value of my vehicle. i have listed my case number and one other that i know of below with toyota. other from research- 1208280716 mine - 1210021325 | |||
| 09/01/2009 | 1 | ||
| Approx 3 years ago, i noticed a small crack in the dash on the passenger side, i thought maybe someone did something and did not tell me. since that time, my dash has increased in the amount and length of the cracks. one crack is about 24-28 inches long and others are about 2 inches and longer. i looked on the internet and found many complaints about the same issue. my 4runner is garage kept and i have not done anything to my dash that would create they cracks. what can happen if the passenger airbag is deployed in an accident? can this cause flying pieces of the dash board to be in your face when the airbag hits causing possible facial damage? *tr | |||
| 09/01/2009 | |||
| Approx 3 years ago, i noticed a small crack in the dash on the passanger side, i thought maybe someone did something and did not tell me. since that time, my dash has increased in the amount and length of the cracks. one crack is about 24-28 inches long and others are about 2 inches and longer. i looked on the internet and found many complaints about the same issue. my 4runner is garage kept and i have not done anything to my dash that would create they cracks. what can happen if the passanger airbag is deployed in an accident? can this cause flying pieces of the dash board to be in your face when the airbag hits causing possible facial damage? | |||
| 06/01/2006 | |||
| I have a 2004 4runner limited. the dash has a long crack all the way across the front. the dash on the passenger side right above the glove box is covered with cracks. i believe that this is a defect in materials used by toyota and that it can potentially cause the airbag to not deploy correctly. the local dealership claims that they have never seen anything like it before, but there are numerous other complaints online. i believe that if it was caused by the weather or products used that the cracks would be all over the top of the dash, not just the front where the airbag is suppose to deploy. a recall needs to be issued and toyota needs to own up to its faulty dashes. | |||
| 08/30/2011 | 68000 | ||
| Driver side and passenger side air bags deployed when ignition switch was turned to first position. engine was not running and car was in park. my car was parked in my garage at the time air bags exploded and has not been in any accidents. | |||
| 05/05/2011 | 168000 | ||
| I was driving my children to school and a car coming in the opposite direction tried to make a left hand turn in front of me, she did not have time to make the turn( i didn't even have time to put on brakes) which ended up in a head on collision. i was going around 45mph and my airbag did not deploy. no one was seriously hurt but my head and upper body did get bruised and banged up pretty bad. i do have a police report and i'm waiting to get the copy. | |||
| 10/07/2010 | 62000 | ||
| Tl. the contact owns a 2004 toyota 4runner. the contact stated while driving 25 mph the contact made left turn and the vehicle crash head on into another vehicle destroying the vehicle. the contact was suffered injuries to the chest and knee. during the crash the air bags did not deploy. another passenger in the vehicle was also injured as well. none of the passengers were taken to the hospital. the contact has not called the manufacturer. the contact stated the air bags should have deployed since the crash was head on. the failure mileage was 62,000. | |||
| AIR BAGS - FRONTAL | |||
| 03/26/2011 | 67000 | ||
| Tl* the contact owns a 2004 toyota 4runner. the contact stated the air bag light remained illuminated. the contact took the vehicle to the dealer for diagnostic testing and was told that the failure was caused by the frontal driver side air bag sensor. the vehicle was not repaired. the failure mileage was 67,000 and the current mileage was 68,000. | |||
| 03/26/2011 | 59000 | ||
| Tl- the contact owns a 2004 toyota 4runner. the contact stated the air bag light stays on. the contact took the vehicle to the dealer to have it diagnosis and was told the failure is the frontal driver side air bag sensor. the failure mileage was 67,000 and the current mileage was 68,000.rl | |||
| 09/27/2009 | 73000 | 1 | |
| Vehicle crash and airbags failed to deploy. *tr | |||
| 04/01/2009 | 51000 | 1 | |
| Front end collision with semi where air bags failed to deploy. he said/she said situation. trucker stated he was broadsided by driver who ran red light. toyota driver states truck jack knifed or swerved into her car as he was changing lanes in intersection. truck has a flat rear tire on second trailer and front end of car was totaled. air bags did not deploy. does the speed of the car traveling make a difference? driver of car had sprained neck and concussion and was wearing safety belt. had bruises from safety belt on shoulder. will gladly e-mail pictures of severity of front end. *tr | |||
| 03/12/2009 | 66000 | 1 | |
| Tl*the contact owns a 2004 toyota 4runner. while driving 35 mph, the contact lost consciousness and crashed into a fence. the frontal air bags failed to deploy. the contact was injured and sustained a broken neck. a police report was filed. the vehicle was inspected by the insurance adjuster, who determined that the vehicle was destroyed, but could not determine why the air bags failed. the contact is in the process of notifying the manufacturer. the failure mileage was 66,000. 4/01/09 *nj updated 04/07/09. *jb | |||
| 04/30/2008 | 118500 | 1 | |
| Malfunction in the center airbag sensor assembly in my vehicle has rendered the airbags inoperable. sensor light came on two weeks ago. toyota service garage said it would cost $545 to repair. no repair to date. toyota indicated that it was only covered by 3-year warranty. *tr | |||
| 04/11/2007 | 52000 | 1 | 09/03/2004 |
| Head-on collision while stopped at light by panel van traveling at 25 mph, police estimate, front air bags failed to deploy. *ak | |||
| 09/01/2006 | 78000 | 1 | 02/10/2004 |
| Dt*: the contact stated while driving 50 mph, the vehicle was involved in a collision with a guardrail. there was a 5 second delay in the deployment of the air bag, causing the contact and a passenger to hit the windshield. both occupants incurred head injuries, lacerations, muscular injuries, and the contact incurred ocular injuries. the vehicle was considered a total loss, and a police report was taken. the vehicle was not inspected by a service dealer or private repair shop. | |||
| 06/02/2006 | 54000 | 1 | 01/25/2004 |
| Traveling 55 mph on ca interstate when car directly in front of me abruptly stopped. there was not enough time for me to stop, so i impacted the rear of the vehicle head on at approximately 45 mph. not one of the airbags in my vehicle deployed. contacted toyota about this and they said it is their opinion that the airbags should not have deployed in this situation. i asked them where the frontal impact sensors were, and was told directly under the headlights in the bumper. well, both sensors were in the impacted area on my vehicle, the entire bumper and assembly is being replaced. the cost to repair the damage is $10,000.00 the owners manual says the airbags will deploy in a frontal crash at approximately 15 mph, i was doing at least 45 mph! toyota refuses to admit the failure of the airbags, and now i will be driving an unsafe vehicle. *jb | |||
| AIR BAGS - SIDE/WINDOW | |||
| 12/03/2010 | 75000 | ||
| Tl- the contact owns a 2004 toyota 4 runner. while driving approximately 35 mph the driver and passenger side curtain air bags deployed. the vehicle was taken to the dealer. the manufacuter was contacted and informed the contact an inspector would inspect the vehicle for the failure. the inspector stated the failure could have been caused by drink spillage in the cup holder because the air bag module was located under the cup holder. the inspector could not guarantee that was the cause of the failure. the vehicle was taken to an independent mechanic who was unable to diagnose the failure. the vehicle was not repaired. the vin was unavailable. the approximate failure mileage was 75,000. ds | |||