Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | |||||
| TSB-0087-12 | 06/13/2012 | 10045140 | Toyota: accelerator pedal sensor assembly information regarding the inspection, removal, and installation, if lubrication or oil, is applied. *pe | 08/21/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 12/20/2012 | 130000 | 1 | |
| 75 n traveling 65 mph there was a loud snap under car. car tried to veer to left several times pulled back thought it was under control when speed increased car darted right head on into retaining wall bounced off did 2 1/2 360 degree spins hit wall again broadside and finally came to stand still. when speed increased and car shot to right all control was lost. *tr | |||
| 12/20/2012 | 130000 | ||
| 75 n traveling 65 mph there was a loud snap under car. car tryied to veer to left several times pulled back thought it was under control when speed increased car darted right head on into retaining wall bounced off did 2 1/2 360 degree spins hit wall again broadside and finally came to standstill. wnen speed increased and car shot to right all control was lost. | |||
| 09/10/2010 | 136272 | 1 | |
| 9/17/2010 accident occurred as i entered a parking space with my foot on the brake and stopped when the car suddenly accelerated going thru a fence and hitting a stone wall when the car stopped. our insurance company repaired the car after a toyota rep. examined the car. i received a letter from [xxx] from toyota dated 10/25/2010 that stated they could not find any type of manufacture design or defect. daytona toyota did an aoh recall on the car during that time. my back and neck was strained and i had chiropractic adjustments, heat therapy and massages for two months paid by my insurance. 11/05/2012 accident occurred as i entered a parking space with my foot on the brake and stopped when the car accelerated over the curb hitting a stop sign. the sign ripped the left outside mirror off the door, scraped and bent the front and back doors on drivers side. the car now sits in my garage wrecked because i will not turn in another accident on my insurance because my premium went up after the first accident. i will absolutely not drive the car again because there is definitely something wrong and it is a blessing there was no one on the sidewalk nor a car on the street when my car accelerated. someone could have been injured or killed. i do not believe that toyota knows what is wrong nor do they know how to fix it. they need to take responsibility for what has happened to customers who trusted their vehicles. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| 12/20/2012 | 130000 | ||
| 75 n traveling 65 mph there was a loud snap under car. car tryied to veer to left several times pulled back thought it was under control when speed increased car darted right head on into retaining wall bounced off did 2 1/2 360 degree spins hit wall again broadside and finally came to standstill. wnen speed increased and car shot to right all control was lost. | |||
| 12/10/2012 | 99070 | 1 | |
| As i was backing out from a space in a parking lot, my car suddenly accelerated and i had a hard time getting it to stop with the brake pedal. the wheels were turned in a sharp left position. the engine sounded like it was at a high rev. the right side of my car crashed into two cars on the opposite side of the parking lot aisle before coming to a halt. the whole event lasted just a few seconds. fortunately, no one was injured. *tr | |||
| 12/10/2012 | 99070 | ||
| As i was backing out from a space in a parking lot, my car suddenly accelerated and i had a hard time getting it to stop with the brake pedal. the wheels were turned in a sharp left position. the engine sounded like it was at a high rev. the right side of my car crashed into two cars on the opposite side of the parking lot aisle before coming to a halt. the whole event lasted just a few seconds. fortunately, no one was injured. | |||
| 06/29/2012 | 81340 | ||
| Parked toyota avalon was started, shifted into drive and uncontrolable acceleration occurred. brakes ineffective so hit parked car in front extremely hard. tried to shift to neutral but it slipped into reverse and hit car parked behind. finally got into neutral and turned off engine. very, very scary. no injuries, no police report, notified insurance to cover damages to cars. will have towed to toyota for inspection. if nothing found, i will not drive this car again. witness said car jumped up and accelerated uncontrolable | |||
| 01/19/2011 | 91900 | ||
| Tl-the contact owns a 2003 toyota avalon. while driving approximately 45 mph approaching a highway off ramp with his feet off the pedal the vehicle revved. he engaged the brake gently and the failure went away. he called the dealer and was advised to bring the vehicle in if the failure occured again. the contact stated he had the vehicle serviced less than 1,000 miles ago at the dealer. the failure and current mileage were 91,900. vwb | |||
| 12/15/2010 | 86000 | ||
| While in parking lot, placed car in reverse. the car accelerated across the parking lot, jumping a curb and hitting a 2 foot high pole in next parking lot. braking had no effect. attempt to shift into neutral failed. steering also failed. car towed to collision center subsequently totaled by insurance company. car hit with such force, it was wrapped around pole and resting on top of pole. wrist of driver hurt - had to seek attention from emts and go to emergency room. under orthopedic specialist care currently. passenger in back seat, 20 yr old, has neck strain and headache concerns. | |||
| 10/20/2007 | 3 | ||
| 2003 toyota avalon with unintended acceleration. *kb the consumer stated he sold the vehicle back to the dealer, but wanted to detail the events of the accident. while attempting to park the vehicle, it suddenly surged forward and caused the vehicle to accelerate over a curb, through the bushes and into another vehicle. a toyota representative suggested that perhaps both pedals were depressed simultaneously or that perhaps the floor mat was pressed against the gas pedal. the consumer stated neither happened. the consumer stated the was the third incident of sudden acceleration that had she had experienced in the vehicle, but the first two were not severe enough to warrant a police report. *jb | |||
| 02/08/2010 | 53809 | ||
| Tl*the contact owns a 2003 toyota avalon. the contact stated that when trying to drive in reverse out of a parking lot, the vehicle suddenly accelerated and crashed into a pole. the contact then shifted from neutral gear then to drive and although his foot was on the brake pedal, the vehicle accelerated into a brick wall. the air bags did not deploy. the contact and the passenger were both injured as a result of the crash. the vehicle was taken to the dealer for diagnostic testing but the dealer could not duplicate the failure. the contact called the manufacturer and requested that the vehicle be inspected. the vehicle was destroyed. the vin was not available. the current and failure mileages were 53,809. | |||
| 04/17/2009 | 91000 | ||
| Tl*the contact owns a 2003 toyota avalon. while driving in reverse, the vehicle abnormally accelerated. the vehicle proceeded to crash into another vehicle. the vehicle did not stop and continued accelerating, pushing that vehicle onto someone's lawn. the incident caused major damage to the vehicle and property. a passerby was injured and a police report was filed accordingly. the dealer was contacted and told the contact that there were no mechanical issues with her vehicle. the vehicle was not inspected and there were no previous incidents of unintended acceleration. the manufacturer was not contacted. the current mileage was approximately 93,000 and the failure mileage was 91,000. | |||
| 02/23/2010 | 50000 | ||
| There are two incidents when i was driving my 2003 toyota avalon & the vehicle accelerated & i was unable to get it to stop. i have detailed the incidents below: 12/3/2009- i, barbara drotovick, was driving my avalon on portage rd when i hit another car in the re & was pushed into another lane of traffic & over an embankment & hit another car which was pushed into 2 other cars. i was cited for the incident. i had tried to put on the break but there was nothing therefore & the vehicle accelerated forward which caused the accident. 2/23/10- on this date i was leaving to take my husband to the doctors. i was again driving my 2004 toyota avalon, we had backed out of the garage & were at end of the driveway, i was too close to the snow bank on right hand side so i had to pull up, at that time i put the car back into drive to pull up some & the vehicle took off & i could not stop it. my husband was yelling for me to hit the break but i couldn't get the vehicle to stop & we ran into our garage door & the vehicle ended up in the house. | |||
| 12/19/2009 | 63000 | 1 | |
| Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6) was braking to park 2003 toyota avalon 4 dr sedan (vin [xxx] ). it suddenly accelerated and went through a fence and landed in canal #e4 in lantana, florida on december 19, 2009. car had 63,000 miles on odometer. nothing like this ever happened before. park lot is located at 2810 hypoluxo rd. lantana florida. car was totaled by geico insurance co. *tr | |||
| 01/05/2010 | 52500 | 1 | |
| Pulling into driveway of my single family, car, 2003 avalon, lurched forward, jumped curb at end of driveway, and hit neighbor's fence. i cannot explain why this occurred. from habit, i pull into driveway at a slow speed, apply brakes and put car into park. however, for whatever the cause or reason, car did not come to a stop. *tr | |||
| 08/17/2008 | 82000 | 1 | |
| I own a 2003 toyota avalon . in aug 2008 i was driving and involved in a rearending accident where i had my foot on brake and felt as if my car continued to accelerate . i had brakes totally check and damage to my car repaired but am wondering whether my can suffered an acceleration issue as other toyota cars have. the brakes were inspected and found to be fine i had over 1,000 damage done to my car and unknown amount to car i hit . the woman in car i hit took ambulance in to hospital with neck pain. *tr | |||
| 11/26/2005 | 1 | ||
| 2003 toyota avalon. consumer has several toyota vehicles and would like to know if they are included in recent recalls. consumer states in the older toyota she owned she was in an accident because the vehicle would not stop. *kb the consumer went through a busy intersection and went through a fence and landed in someone's backyard. *jb | |||
| 01/01/2009 | 85000 | 1 | |
| Our 2003 toyota avalon has experienced several occurrences of sudden acceleration. my wife took the car to our toyota dealer and both times they said that it was due to the floormat sticking under the gas pedal. the mat was removed and it still has the problem. while i was driving it down the highway, i let off the gas to slow down and it started to speed up. i put the car into neutral and the engine started to rev up and down from 1000 rpm to 2500 rpm. this continued for a couple of minutes until i was forced to pull over to the side of the road and turn the engine off and restart it. (this is always the fix...turn off the engine and restart it. it seems to reset the computer). this problem started over a year ago and continues to occur almost monthly. this vehicle is not included in the recall and even if it was, i don't feel that the problem has a fix, yet. we have to continue to drive the car because we can't afford another one and the resale value has plummeted. just last week my wife was stopped by a dps officer for speeding from a stop light. she did not even have her foot on the gas pedal. she explained what had happened and was not ticketed. *tr | |||
| 05/27/2006 | 49000 | 1 | |
| In 2006 my wife experienced unintended acceleration in our 2003 toyota avalon. this happened in a parking garage, as she was slowly easing into a parking space, the car suddenly speeded up and crashed into the wall of the parking garage, causing extensive damage to the front of the car. she claimed she did not have her foot on the accelerator, but on the brake. after having the car repaired by a collision business, the toyota dealer said there was nothing wrong with the accelerator. it happened a couple of years later, but this time a concrete parking strip stopped her after she moved it about three feet. her friend that was with her was really scared. *tr | |||
| 12/20/2009 | 18500 | 1 | |
| 2003 toyota avalon xle. approximately 2 months before problem with toyota gas pedal problem was made known, my gas pedal stuck causing auto to accelerate and difficult to stop almost causing accident. *tr | |||
| 01/23/2010 | 29715 | 1 | 12/18/2002 |
| Tl*the contact owns a 2003 toyota avalon. the vehicle accelerated while driving 5 mph in reverse. the contact was able to avoid a crash by driving the vehicle into the middle of the road. the vehicle was taken to the dealer was unable to diagnose the failure. the toyota manufacturer stated that they would contact her regarding the failure. the failure mileage was 29,715. updated 3/10/10 *cn updated 06/11/10.*jb | |||
| 08/30/2006 | 58180 | 1 | |
| On august 30, 2006 my 2003 toyota avalon accelerated and i was unable to stop the car. my vehicle subsequently crashed into my neighbor's house. my daughter and i were in the car and received minor injuries but there was major damage to the home and the car which was a total loss. *cn | |||
| 10/10/2009 | 30000 | 1 | |
| Car accelerates on its own. there are no floor mats in driver side of car. happened a total of three times since 2005. mileage on first occurrence about 30,000 on last occurrence 70,000. *tr | |||
| 09/27/2009 | 159260 | 1 | |
| At 70mph car will accelerate aprox. 5mph, then drop back to 70mph upon exiting the freeway, the car would not decelerate lower than 40mph. i applied brakes, put car in neutral, and turned engine off. upon restarting, operation returned to normal. this same defect has occurred twice. *tr | |||
| 10/20/2007 | 45000 | 1 | 05/16/2005 |
| Tl*the contact owns a 2003 toyota avalon. while driving 3 mph with the brakes applied, the vehicle suddenly accelerated. the contact applied more pressure to the brakes; however , the vehicle did not stop and crashed into some bushes. a police report was filed. there were no prior warning indicators. the vehicle was towed. the dealer was unable to duplicate the failure and there were no error codes. the purchase date was unknown. the current and failure mileages were 45,000. new york police report. updated 12/12/07 *tr | |||
| 02/16/2007 | 16930 | 1 | 08/27/2003 |
| Tl* - the contact owns a 2003 toyota avalon. while driving 15 mph into a parking lot the vehicle accelerated without warning and the driver lost control. the failure mileage was 16930. the vehicle was diagnosed for a second opinion, however, the dealer stated that the vehicle was operating normally. the current mileage was 17000.*ak updated 04/12/07. *jb | |||
| 03/01/2007 | 35000 | 1 | 09/24/2003 |
| Tl* the contact owns a 2003 toyota avalon. while parking the vehicle the accelerator pedal engaged without warning. the contact was driving 5 mph. the contact depressed the brakes and the vehicle would not stop, and it crashed into a parked ford pick up truck. the road conditions were not a factor. the vehicle was towed ,and the contact was unable to drive the vehicle. the contact sustained a shoulder injury due to the seat belt. the passenger in the front seat stated due to the airbag deployment she was having hearing problems and experienced discomfort to her teeth. the passenger in the back seat experienced chest pains. the vehicle has not been inspected to determine the reason for the unexpected acceleration. the current and failure mileage was 35,000. *ak the consumer stated that they received vehicle back but are concerned that this incident will happen again. update 5/3/07*tr the consumer stated they had an accident caused by rapid acceleration and caused over $13,500 in damages. the consumer further stated they escaped the accident with minor bruises and they have retrieved via website 9 other cases with same make and model as the consumer's vehicle and since reported to the agency. the consumer stated would like an investigation done due to the fact that an article in the washington post stated an all weather floor mat can trap the throttle pedal when not properly secured and consumer is wondering whether this is in fact what happened to their vehicle. *tr | |||
| 04/19/2005 | 22000 | 5 | 01/31/2003 |
| 2003, toyota avalon, backing up, sudden acceleration, pole stopped car, brakes didn't stop racing engine, put car in drive, shot forward into golf course, brakes wouldn't work, put car in park, didn't stop car, hit trees, utility pole, tried to steer, little or no response, turned key off, car finally stopped, car totaled, airbags did not deploy, seat belt on, but impact made head hit left side of windshield, received concussion, overnight hospital stay. reported to toyota, they wanted car, we refused to let them have it. toyota sent inspector he refused to open hood, or put auto on hoist to examine, refused to examine, just took pictures. then toyota attorney sent letter saying they couldn't see from their examination that the car failed. had 3 wittiness that toyota inspector refused to inspect car. my automobile insurance totaled auto and settled, they took auto. *jb | |||
| 04/18/2004 | 2 | 11/15/2002 | |
| Stepped on brake and car accelerates into very high speed. *jb | |||
| 04/04/2004 | 30000 | 5 | |
| While driving 5 mph, the driver applied the brake pedal and without warning the vehicle accelerated uncontrollably. the driver was not able to maintain control of the vehicle and collided into a fence. both frontal air bags failed to deploy. the vehicle was towed to the dealer for inspection. the mechanic was unable to duplicate the problem. *jb | |||
| 04/01/2003 | 30661 | 4 | 11/14/2002 |
| While pulling inside of a parking space, the vehicle suddenly accelerated uncontrollably. the consumer placed both feet on the brake pedal. but vehicle continued to accelerated. the consumer turned off the vehicle in order to stop it. the consumer had the vehicle towed to the dealer for inspection but mechanic could not duplicate the problem. *ak when the vehicle went out of control the last time, the consumer hit a wall and the air bags did not deploy. *jb | |||
| 07/01/2004 | 4000 | 1 | 09/12/2003 |
| When applying the brakes the vehicle surged forward. as a result, the vehicle crashed into a garage. no report of air bag deployment or injuries. *ak the consumer had come to a complete stop, then pulled forward when the vehicle surged forward. the vehicle went over a 4-5 inch curb in the back of the garage crushing everything. the consumer tried to use the brakes but they didn't respond and the air bags did not deploy. the dealership stated that everything was fine. *sc *jb | |||
| 10/13/2003 | 1 | ||
| The consumer experienced sudden acceleration when placed in reverse.*mr the consumer was attempting to back up in order to drive straight into the garage. when placed in reverse, the vehicle raced backwards out of control, hit a parked van, a tree and stopped side ways on the grass. the consumer sustained a badly bruised left hand and index finger. consumer requested toyota to refund the full purchase price of the vehicle, cost of extended warranty and cost of repairs. *ph *jb updated 04/30/10.*jb | |||
| 06/05/2003 | 1 | 03/03/2003 | |
| Vehicle experienced sudden acceleration, jumped a curb and ended up in store front. *mr the consumer had driven in a grocery store parking lot when the incident occurred. the consumer requested toyota to take possession of the vehicle and refund the full purchase price. *scc *jb | |||
| 08/25/2003 | 52000 | 1 | |
| When driving and applying brakes engine would start to rev this would cause a hesitation in the vehicle when the accelerator was depressed. had taken to dealer and the problem had not been resolved.*ak | |||
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | |||
| 02/01/2011 | 1 | ||
| 2003 toyota avalon. consumer states problems with gas pedal and idle running too high *tgw the consumer stated the vehicle would idle high at times and then too low, to the point where the vehicle would not stay on. the problem was inconsistent, but recurring. the consumer also stated the accelerator pedal was mounted too high. | |||
| 03/01/2007 | 1 | ||
| S10 appropriate handling re sudden unintended acceleration fm owner of a 2003 toyota avalon. *kb while pulling into a parking space, the vehicle suddenly accelerated, resulting in a serious accident. | |||
| 11/21/2007 | 39000 | ||
| Tl*the contact owns a 2003 toyota avalon. while driving approximately 20 mph and attempting to stop the vehicle the contact noticed that the accelerator pedal had become stuck to the floor and the brakes would not engage causing the contact to crash into the rear end of another vehicle. no one was injured. a police report was filed. there were no prior warnings. the current and failure mileages were 39000. updated 04/16/10. *lj | |||
| 11/09/2004 | 1 | ||
| My mother-in-law who always wore her seat belt was driving home at night and somehow ran off the road hit a little cherry tree and was thrown from her car & killed her. the side nor the front air bags went off. and apparently the seat belts failed too. the highway partrol can't figure out what happened.*ak | |||
| 03/20/2004 | 5 | ||
| While stepping on the brake pedal vehicle suddenly accelerated. this caused the vehicle to collided with a house. vehicle was towed to the dealer for inspection numerous times, but mechanic was not able to duplicate the problem. *ak | |||
| VEHICLE SPEED CONTROL - CRUISE CONTROL | |||
| 10/29/2002 | 2 | ||
| When the steering wheel is in the drive position, it can't be seen from 40mph and up. in order to set the cruise control, the driver would have to take the attention off of the road because they're unable to view the speedometer due to the steering wheel or the dashboard design. ts the brakes needed excessive effort in order to stop. upon the second application of the brakes, the cruise control was disengaged. scc | |||