Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE - BODY | |||||
| TSB-0339-10 | 12/01/2010 | 10037646 | Ready | 06/01/2011 | |
| TSB-0339-10 | 12/01/2010 | 10037646 | Toyota: some vehicles may make a water leak at the front floor area. there is a sealer problem on the engine compartment wall. *rm | 06/01/2011 | |
| 01503 | 07/09/2003 | 01503 | 10019593 | Water leak at front floor. *tt | 03/31/2006 |
| NV01003 | 07/22/2003 | NV01003 | 10005255 | Front door glass wind noise. *tt | 02/17/2004 |
| BO01503 | 07/09/2003 | 10003448 | Water leak at the front floor area. *tt | 10/21/2003 | |
| 01103 | 05/12/2003 | 10002007 | Center console lid latch now available as a service part. *tt *jb | 07/31/2003 | |
| NV01101 | 11/16/2001 | 627412 | Information regarding sliding roof sunshade crackle noise. *yd | 02/07/2002 | |
| PG00901 | 07/27/2001 | 621986 | Subject regarding installation of rubber body plugs during pre-delivery service. *tt | 10/09/2001 | |
| STRUCTURE - BODY - DOOR | |||||
| NV01003 | 07/22/2003 | 10003452 | Front door glass wind noise. *tt | 10/21/2003 | |
| 00703 | 04/22/2003 | 10001586 | Rear door water leak/wind noise. *tt | 06/09/2003 | |
| STRUCTURE - BODY - TRUNK LID | |||||
| BO00302 | 01/25/2002 | 628668 | On some vehicles the trunk liners come loose from the rear seat brace. *tt | 03/19/2002 | |
| STRUCTURE - FRAME AND MEMBERS - UNDERBODY SHIELDS | |||||
| 00202 | 10/30/2002 | 00202 | 10000271 | Heat shield for the catalytic converter may be the source of a rattling sound. *tt | 02/21/2003 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 08/01/2011 | 1 | ||
| 2008 toyota camry hybrid floor became wet due to roof drain hoses becoming disconnected from drain pan. consumer feels this should have been covered under warranty. consumer also found a tsb issued in april 2011. *kb | |||
| 06/14/2006 | 65000 | 1 | |
| Second time in the 8 years that we have owned our 2002 toyota camry the chrome plating on the interior door handles are starting to peel again creating a hand cutting hazard. first time they were replaced under warranty. i talked to a service rep at toyota dealership and he said he has seen many do this. my wife and numerous other people have been cut because of this manufacturer defect. toyota refuses to correct problem and i refuse to pay money to pay for other defective parts only to do the same thing in the future. *tr | |||
| 11/01/2008 | 100000 | 1 | |
| Inside door handles on driver and passenger. the chrome coating has cracked and peeled revealing a sharp edge that cuts the fingers of the person pulling the handle to open the door. permanent repair requires removing the inside door panels and installing new handles. *tr | |||
| 10/26/2004 | 50000 | 3 | 09/21/2002 |
| Tl*the contact owns a 2002 toyota camry. the contact stated that the interior door handles failed on the vehicle at least three times. the handle would not open the door. the failure mileage was less than 50,000 and current mileage was greater than 61,000. updated 12/30/08 *cn the door handles were cracked. updated 12/30/08. *jb | |||
| 09/28/2004 | 32000 | 1 | |
| Consumer stated during heavy rains water leaked onto the rear driver's side floor. *ak | |||
| 06/01/2003 | 4 | 10/31/2002 | |
| Consumer disturbed he has a toyota camry that could not be repaired by westchester toyota. *ph the vehicle sunroof and right rear door handle leaked but the dealer indicated that they could not fix the vehicle because they could not see the leak. the dealer has attempted to fix the vehicle on three separate occasions but with no success. the consumer is concerned about the possibility of toxic mold growing in the vehicle. *nm | |||
| 08/12/2003 | 1 | 01/01/2002 | |
| The transmission was not working properly. the vehicle would shift harshly into drive when the engine was cold but when warmed up the vehicle drove smoothly. the steering wheel hummed when turned while driving 45 mph. it was later determined that a bushing for the steering shaft needed to be lubricated. the upper and lower belt molding around the driver's door came off. a faulty charcoal canister caused the check engine light to illuminate. *ak *nlm | |||
| 11/24/2002 | 1 | ||
| While traveling on indian head highway, consumer swerved to avoid a deer, instead swerved to the right/lost control and hit a guard rail. upon impact, front air bags failed to deploy, driver suffered injuries, and vehicle was demolished. in addition, there was a sulfur-like or rotton egg odor coming from exhaust system. also, brought vehicle to dealer for following problems: poor alignment/engine check light/fuel injector/ spark plugs, mirrors, and structural defects *ak | |||
| 05/29/2002 | 6806 | 7 | 01/12/2002 |
| There was a grinding sound coming from the brakes, the brake pedal would go to the floor, and it would feel as if the vehicle would not stop, the carpet had to be reglued in the trunk which would hang down, there was an interior rattle in the carpet, and the washers fell out the right rear door, the brake problem would occur on dry to normal road surfaces. scc *jb | |||
| 1 | |||
| During the day driving the odometer is unreadable 80-90% of the time. unless the consumer wears poloroid glasses to see the instrument panel, this problem is non existent at night. *scc | |||
| 1 | |||
| The rear of the vehicle is too high and a driver of average height can not see the back end of the vehicle out of the rear windshield causing backing up hazardous. *yh | |||
| STRUCTURE - BODY | |||
| 07/07/2012 | 156000 | 1 | |
| My son was making a left turn off brown rd onto amber glen dr in charlotte, nc when the cars steering wheel locked up causing the car to go out of control. when he tried to press the brakes to stop the car it would not stop. the car hit a tree that cause major damage to the vehicle. thank god no one was hurt/injured or killed. but my 2002 toyota camry is totaled and cannot be repaired. i just bought this car in april 2012 from the toyota scion dealership in huntersville, nc and was not made aware of any problems or recalls with the steering wheel locking up. this is a very serious issue that could have caused someone to lose their life. i feel like i have been mislead and cheated out of my money to purchase the vehicle. this car should not have been sold to anyone and why was the dealership not aware of the problem and made the customer aware or did they just not care. toyota has left a bad memory that i will never forget and that is definitely a bad way to run a business. i have not even had the car for 3 months and this is what happens. http://www.aboutautomobile.com/complaint/2002/toyota/camry/steeringhttp://www.carproblemzoo.com/toyota/camry/steering-wheel-problems.php. *tr | |||
| 07/07/2012 | 156000 | ||
| My son was making a left turn off brown rd onto amber glen dr in charlotte, nc when the cars steering wheel locked up causing the car to go out of control. when he tried to press the breaks to stop the car it would not stop. the car hit a tree that cause major damage to the vehicle. thank god no one was hurt/injured or killed. but my 2002 toyota camry is totaled and cannot be repaired. i just bought this car in april 2012 from the toyota scion dealership in huntersville, nc and was not made aware of any problems or recalls with the steering wheel locking up. this is a very serious issue that could have caused someone to lose their life. i feel like i have been mislead and cheated out of my money to purchase the vehicle. this car should not have been sold to anyone and why was the dealership not aware of the problem and made the customer aware or did they just not care. toyota has left a bad memory that i will never forget and that is definitely a bad way to run a business. i have not even had the car for 3 months and this is what happens. http://www.aboutautomobile.com/complaint/2002/toyota/camry/steeringhttp://www.carproblemzoo.com/toyota/camry/steering-wheel-problems.php | |||
| 12/31/2005 | 52300 | 1 | 08/26/2001 |
| On 12/31/05, during a rainstorm, the hazard lights on the vehicle started flashing while the vehicle was parked at our home and not running. the only way to turn off the hazard lights was by removing the fuse. the next day, while driving the car, we found that we had no turn signals as the fuse removed also controlled them, and we discovered there was about an inch of water on the floor on the driver's side of the vehicle. we replaced the fuse, and although the hazard lights were no longer constantly flashing, when a turn signal is activated both lights go on causing a driving hazard. at our earliest convenience (on 1/17/06), i drove the vehicle to the closest toyota service and dealer (modesto toyota, and hour and a half drive from our home). after checking the vehicle i was informed that there was a leak in the firewall near the driver's side door and that water damage had caused the electrical damage. furthermore, they (modesto toyota) could not repair the damage; we would need to take the vehicle to an auto body shop. we next took the vehicle to the dealer where it was purchased, merced toyota, on 1/25/06. the results were the same, and we were also informed that there was a technical service bulletin regarding this problem (although no one ever offered to give us a copy, or even allow us to read it). we were also told that toyota would not fix this problem, although they know about it, because we were past the 3 year/36,000 mile warranty. the possibility of a water leak that can cause major electrical damage is a hazard. because of this problem, we have been driving our car, with our 5 year old and 2 year old daughters in the back, with no working turn signals for almost two months. toyota is aware of this problem as evidenced by the tsb (i believe it is #b001503, nhtsa# 1000348), yet they have not made consumers aware of this potential hazard and the need to have this seam repaired before it leaks. *jb | |||
| 01/04/2005 | 23600 | 1 | |
| Water leaked inside the floor boards, causing a puddle of water on the floor, and the pedals would be slippery. dealership was notified, but did not resolve the problem. *ak | |||
| 09/01/2004 | 22860 | 1 | 02/12/2002 |
| Spots on car paint obviously cause by poor paint job reported to dealer. (rice toyota, greensboro,nc) dealers' representative jim pope says caused by environmental factors. insuance company says it's caused by poor paint job. tend to agree with insurance company. car still on warrenty. *ak | |||
| 01/10/2004 | 5000 | 7 | 12/26/2002 |
| 1. loud creaking and rattles: after many attempts at repairs, the problem finally turned out to be a manufacturing defect. they left plastic assembly guides in place, which they had to remove by removing the window again (this was a super secret service bulletin that was divulged only when the customer engineer for new england showed up). but he dealership managed to chip the paint in the process, requiring the roof to be repainted. once the creak was gone, the interior rattles were unbearable from all the quality work completed. 2. transmission issue: i've been assured by the service manager at me dealership that it is normal the transmission take at least a mile shift out of second gear when below 30 | |||
| 06/01/2002 | 50 | 05/18/2002 | |
| Noises from around the front of the winshield,popping,rattles,rubbing,and other similar noises.rubbing noises around drivers door.light but can be heard at the time of going acros bumps. | |||
| 03/18/2003 | 1 | 07/06/2002 | |
| Backing car out of driveway in approximately. 6 inches of snow (had been parked night before after 1-2 inches had fallen). rock guard caught snow (gave no feeling of resistance) and ripped off, also pulling off front bumper (mostly driver side) and damaging driver side head lamp assembly. dealer claims this is normal. however, the minimal speed and force that it took for this amount of damage makes us question the integrity of the parts used in our vehicle. toyota refuses to investigate or claim any responsibility, and refuses to give out any information on how to reach a factory rep. other that telling us they will relay the complaint to the factory rep. and have her call us whenever she will be in town. the vehicle has only been owned for 8 1/2 months and has never been in an accident. it had no problems driving forward in snow conditions. we were told due to the build of the vehicle to withstand front end collisions, that it makes the car vulnerable to the circumstances we have experienced, however, we were not given this information prior to purchasing the vehicle. we have never had this problem with any other vehicle in exactly the same or worse conditions in the past. we are now being held responsible for over $1400 in damages. we feel that there is faulty manufacturing involved and would like this investigated. we also want toyota to own up to some responsibility for their product manufacturing. *jb | |||
| 11/30/2002 | 0 | ||
| The 2002 camry has a considerable amount of squeaks and rattles. i have been back to the dealer four times for the rattle on the rear passenger side. never had this experience with the oldsmobile and mercedes c class that i have owned over the past thirty years. ts | |||
| STRUCTURE - BODY - DOOR | |||
| 07/06/2008 | 1 | ||
| The door handles on the car where you open the door at break. this is from normal wear and tear from just opening the doors. *tr | |||
| 10/26/2004 | 50000 | 3 | 09/21/2002 |
| Tl*the contact owns a 2002 toyota camry. the contact stated that the interior door handles failed on the vehicle at least three times. the handle would not open the door. the failure mileage was less than 50,000 and current mileage was greater than 61,000. updated 12/30/08 *cn the door handles were cracked. updated 12/30/08. *jb | |||
| 06/19/2006 | 2 | ||
| 2002 toyota camry inside door handle failure. customer states that the inside driver and passenger door handles have failed and needed to be replaced. customer believes this is a safety hazard. *kb the left brake light bulb was inoperative. | |||
| 07/11/2006 | 3 | 08/10/2002 | |
| I wrote on may 9, 2005 about my 2002 toyota camry. in june 2004 the driver's inside door handle cracked and the door could not be opened from the inside. in may 2006 the passenger inside door handle cracked. toyota refused any support. in july 2006 the back seat passenger side door handle cracked. all three times it cracked when attempting to exit the vehicle. exiting the vehicle becomes impossible. this is a dangerous situation. i have again contacted my dealers customer care and parts department as well as the general manager. they would not let me talk to the owner. the part manager says there have not been a lot sold at the dealership and there is nothing in the bulletins. but this is a recurring safety issue. *jb | |||
| 05/05/2006 | 44500 | 2 | 08/11/2001 |
| I am the owner of a 2002 toyota camry. in june of 2004, the inside driver's door handle cracked when i tried to exit the car. the handle is made of plastic. toyota replaced the handle because the car was still under warranty. on may 5, 2006, the same thing happened to the passenger inside, plastic door handle when attempting to exit the car. this is a safety issue because the door won't open and you have to climb over the console to exit or have someone open the door for you. i'm grateful i wasn't exiting for an emergency. i have contacted toyota. the first time you think it is a fluke but the second time makes you realize that they have a defective part which creates a safety issue. i don't want my door handle breaking when trying to get out of the car. i have owned many cars in my life time and have never broken a door handle. toyota has refused to fix it claiming that it is not under warranty. however, they asked me such questions as whether i had my car serviced at the dealer and if i ever owned any other toyotas. these questions are not relevant to the problem. *nm | |||
| 07/10/2002 | 26400 | 1 | |
| Piece of styrofoam used as sound deadener in passenger door came loose jamming window and preventing window from closing, when door opened the piece of foam popped door panel preventing door from closing. *jb | |||
| 01/01/2002 | 2 | 12/24/2001 | |
| Rotten egg smell since the car was purchased. complained to toyota dealership and the regional rep without a resolution. the rep suggestion was to just put premium gas in it. certainly not what i expected from toyota but i have been putting premium gas in the car and it does seems to tame the smell somewhat. in addition we have had problems with the front alignment and the car pulls to the left. have purchased a life time alignment warranty but it still seems to go out of alignment quickly. also have a constant wind problem with the driver side front door. been repaired once, going into the shop again to repair. also the original tires had to be replaced at 24,000 miles. i wouldn't consider a toyota in future car purchases.*ak | |||
| 01/10/2004 | 5000 | 7 | 12/26/2002 |
| 1. loud creaking and rattles: after many attempts at repairs, the problem finally turned out to be a manufacturing defect. they left plastic assembly guides in place, which they had to remove by removing the window again (this was a super secret service bulletin that was divulged only when the customer engineer for new england showed up). but he dealership managed to chip the paint in the process, requiring the roof to be repainted. once the creak was gone, the interior rattles were unbearable from all the quality work completed. 2. transmission issue: i've been assured by the service manager at me dealership that it is normal the transmission take at least a mile shift out of second gear when below 30 | |||
| 11/22/2002 | 1 | 11/08/2001 | |
| The 2002 toyota camry achieved only a two star nhtsa side impact rating for the front doors (five for the rear). a toyota representative at the 2002 international car show in san francisco said this was due to a structural design flaw which was being corrected asap for the 2003 models. the fix resulted in a three star rating. will the correction be retrofitted on the older models or will passenger safety continue to be compromised because of this flaw? *la | |||
| 10/06/2003 | 2 | ||
| Front driver and passenger plastic doors knob handle broke while exiting the vehicle. dealer replaced both handles, but the problem recurred. *ak | |||
| 05/02/2002 | 1 | 09/01/2001 | |
| Consumer states the door lock motor was replaced.*jb | |||
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||
| 07/17/2008 | 1 | ||
| Two complaints (1) headlights are delaminating which i understand is a common, expensive problem. (2) inside driver's side door handle broke so i couldn't get out of the car. both of these problems, i have learned are quite common to other camry owners. *tr | |||
| 10/28/2007 | 74599 | 1 | 08/17/2002 |
| Passenger inside vehicle went to exit vehicle and inside door handle cracked and broke. handle was replaced by dealer at cost of $78.00. *tr | |||
| 09/10/2007 | 1 | 05/20/2002 | |
| Inside driver door handle broke off. passenger inside door handle did the same thing in 2003. *tr | |||
| 08/15/2007 | 115000 | 2 | 11/04/2003 |
| I purchased a 2002 camry (new) and have had to replace both the drivers and passengers front door handles due to breakage, were not talking excessive force here. this is the part you put your fingers in to pull open door latch. they are breaking at the pivot point, where the pin goes through. toyota is charging $37.00 apiece for an item that will get your virginia state inspection sticker revoked until repaired, as i just found out. in my opinion the safety aspect of this( not being able to egress the vehicle in an emergency)constitutes a recall. thankyou, mark grose *tr | |||
| 06/18/2005 | 3 | 08/11/2002 | |
| Events leading up to the failure were normal use of car doors. inside door handles of front passenger and back passenger doors cracked and one completely fell off. door handles broke on separate occasions, but within a 1.5 year time span as passengers were trying to get out of car (car was unlocked). as a result riders cannot let themselves out of the car. only the driver door is still in working condition. driver must valet style let passengers out of the car. inside door handles need to be replaced. *jb | |||
| 03/01/2006 | 24000 | 3 | 07/10/2002 |
| Dt: the contact stated that the door handles on the inside of the vehicle keeps breaking in the middle. this incident occurred on two doors prior to the expiration of the warrenty. the third door handled fractured recently and will need to be repaired at cost. to open the doors once the handle breaks the occupant has to roll down the window and open the door from the outside. | |||
| 11/24/2005 | 55000 | 2 | 05/31/2001 |
| I own a 2002 camry, the car was purchased new from the dealer. in july 2005, the inside passenger side door handle broke at the point of connection to the door. i had handle replaced by the dealer. november 24, 2004, we were driving camry, and rear drivers side door handle broke in the same manner as the previous front door handle. i questioned the dealer's service coordinator as why, answer they got a bad batch of handles, they are made in usa and the just fall off toyota has not recalled nor can i find any information on failed handles, but several customers of same dealer and car have told me they also have had to replace faulty door handles, each handle costs about $85 to replace. *nm | |||
| 08/22/2005 | 17517 | 1 | 05/02/2002 |
| Dt: the contact stated the plastic door opening lever on the inside at the right corner of the driver's door broke off, making it impossible to get out of the car without lowering the window and reaching the outside handle of the door to open the door. this was an engineering problem , and did not relate to the mileage of the car. the contact felt it was a safety issue. if he had an accident and the power was off he would not have been able to get the window down. *ak | |||
| 09/09/2002 | 2 | ||
| Driver noticed that driver's side door handle was inoperative. driver was unable to open the door from the inside. vehicle was taken to the dealer for inspection, and mechanic determined that the handle assembly needed to be replaced, and replaced it. a few years later the problem recurred with the front passenger door. then, mechanic determined that the handle assembly needed to be replaced. *ak | |||
| 10/09/2003 | 0 | 02/04/2003 | |
| 2002 toyota camry door handle break preventing door from being opened from the inside. you have to roll the windows down in order to get the door open. *la | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE | |||
| The rear liftgate door has two hydraulic poles that support door when open. the hydraulic pole and hinge on both sides have fallen off. cause is unknown. please provide any further information. ts | |||
| STRUCTURE - BODY - ROOF AND PILLARS | |||
| 10/03/2004 | 36585 | 1 | 09/09/2002 |
| There was water leaking from the right rear headliner onto the seat which causes the windows to fog . there is water slashing in the front of the dash area. my warranty had expired but i do have the extended 72 mo platinum warranty. i took the vehicle to the dealership where they wanted to charge me for any required repairs. i informed my insurance company. the vehicle headliner was taken out by the body shop where the found bent drain tubes from the manufacturer. the toyota dealerships said they did not care and was going to charge me for any repairs and said; it was the sunroof(which is not the case) and the water in from was a plugged air conditioner drain(which i checked and the drain is not plugged)*ak | |||
| STRUCTURE - BODY - TRUNK LID | |||
| 08/13/2002 | 7 | 10/12/2001 | |
| Have very serious concerns with brake system on my car. brakes repaired on numerous occasions . consumer feel this problem could lead to a serious automobile accident if not corrected. *bf nar *jls the rear brakes were noisy and made a grinding sound. the front brakes vibrated, the consumer replaced the front brake pads'; return true; onmouseout=window.status=''; return true;>brake pads'; return true; onmouseout=window.status=''; return true;>brake pads'; return true; onmouseout=window.status=''; return true;>brake pads'; return true; onmouseout=window.status=''; return true;>brake pads and rotors. the consumer stated that the trunk flaps and clips were installed to fix the problem. the left front door kick panel came loose. bond pak primer applied to fix the problem. the consumer stated that the vehicle shimmies when driving at high speeds. vehicle front wheels out of balance. the problem was not with the wheel balance but with the brakes. rotors where warped. the consumer stated that the moon roof does not open smoothly it jolts and shakes the car roof. the consumer smelled a rotten egg smell when the heater and air conditioner was used. the consumer was told that it was burning sulfur and it would diminish at 25000 miles. 35000 miles the smell was still there. *tc the rear view defogger was replaced. | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 1 | |||
| The position of the brake pedal is in the same plane as the accelerator pedal, which caused the consumers foot to activate the accelerator while being mostly on the brake pedal. the brake pedal went too low to the floor during braking. | |||