Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| VISIBILITY - GLASS, SIDE/REAR | ||||||||||||||||
| 08V162000 | TOYOTA MOTOR NORTH AMERICA, INC. | from 01/02/2002 to 04/26/2004 | V (Vehicle) | 662178 | 04/16/2008 | ODI | TOYOTA MOTOR CORPORATION | 04/10/2008 | 04/10/2008 | |||||||
| Defect Summary | Toyota is recalling 662,178 my 2003-2004 corolla, corolla matrix and pontiac vibe vehicles equipped with power windows. the driver and front passenger door glass bolts may loosen and come off, causing the door glass to separate from the window regulator. due to the components becoming loose and possibly rattling, an abnormal noise may be heard from the driver and /or front passenger door when operating the power windows. | |||||||||||||||
| Consequence Summary | The door glass may separate from the window regulator, bind and shatter during operation of the power windows, causing driver distraction and/or injury. | |||||||||||||||
| Corrective Summary | Dealers will replace the driver and front passenger door glass bolts with newly designed bolts free of charge. the recall began on april 16, 2008 to toyota owners. the recall began on may 21, 2008, for pontiac owners. owners may contact toyota at 1-888-270-9371 or pontiac at 1-800-620-7668. | |||||||||||||||
| Notes | Toyota recall no. 80a/gm recall no. 07273.customers may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov. | |||||||||||||||
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| VISIBILITY | ||||||
| EA08004 | TOYOTA MOTOR CORPORATION | 02/05/2008 | 05/01/2008 | SIDE FRONT POWER WINDOW SHATTERS | 08V162000 | |
| For the subject vehicles, there is a possibility that the retention force of the regulator bolts which attach the front side window glass to the power window regulator may not be sufficient due to an interference of the retention nut and the bolt shoulder radius.in this condition the bolt may become loose, causing a loud noise to be generated when the window is raised or lowered.if the vehicle and the power window are continuously operated in this condition, the bolt may completely separate, causing the glass to become misaligned, and in the worse case, the glass may shatter during operation of the power window.general motors corporation (gm) and toyota north america, inc. (toyota) will conduct a safety recall on the pontiac vibe, toyota corolla and toyota matrix vehicles to replace the regulator bolt with a bolt and washer.gm will recall 122,593 my 2003-2004 pontiac vibe vehicles.odi is aware of a total of 16,045 warranty and goodwill claims, 274 field and consumer reports, and 23 injuries for these vehicles.toyota will recall 415,341 my 2003-2004 toyota corolla vehicles. odi is aware of a total of 6,601 warranty claims, 150 field and consumer reports, and 11 injuries for these vehicles.toyota will recall 124,244 my 2003-2004 toyota corolla matrix vehicles.odi is aware of a total of 2,198 warranty claims, 113 field and consumer reports, and 6 injuries for these vehicles.odi is aware of a total of 24,843 warranty claims, 537 field and consumer reports, and 40 injuries for 662,178 my 2003-2004 vehicles.the recall is identified by nhtsa number 08v-162. | ||||||
| EA08004 | TOYOTA MOTOR NORTH AMERICA, INC. | 02/05/2008 | 05/01/2008 | SIDE FRONT POWER WINDOW SHATTERS | 08V162000 | |
| For the subject vehicles, there is a possibility that the retention force of the regulator bolts which attach the front side window glass to the power window regulator may not be sufficient due to an interference of the retention nut and the bolt shoulder radius.in this condition the bolt may become loose, causing a loud noise to be generated when the window is raised or lowered.if the vehicle and the power window are continuously operated in this condition, the bolt may completely separate, causing the glass to become misaligned, and in the worse case, the glass may shatter during operation of the power window.general motors corporation (gm) and toyota north america, inc. (toyota) will conduct a safety recall on the pontiac vibe, toyota corolla and toyota matrix vehicles to replace the regulator bolt with a bolt and washer.gm will recall 122,593 my 2003-2004 pontiac vibe vehicles.odi is aware of a total of 16,045 warranty and goodwill claims, 274 field and consumer reports, and 23 injuries for these vehicles.toyota will recall 415,341 my 2003-2004 toyota corolla vehicles. odi is aware of a total of 6,601 warranty claims, 150 field and consumer reports, and 11 injuries for these vehicles.toyota will recall 124,244 my 2003-2004 toyota corolla matrix vehicles.odi is aware of a total of 2,198 warranty claims, 113 field and consumer reports, and 6 injuries for these vehicles.odi is aware of a total of 24,843 warranty claims, 537 field and consumer reports, and 40 injuries for 662,178 my 2003-2004 vehicles.the recall is identified by nhtsa number 08v-162. | ||||||
| VISIBILITY - GLASS, SIDE/REAR | ||||||
| EA08004 | TOYOTA MOTOR NORTH AMERICA, INC. | 02/05/2008 | 05/01/2008 | SIDE FRONT POWER WINDOW SHATTERS | 08V162000 | |
| For the subject vehicles, there is a possibility that the retention force of the regulator bolts which attach the front side window glass to the power window regulator may not be sufficient due to an interference of the retention nut and the bolt shoulder radius.in this condition the bolt may become loose, causing a loud noise to be generated when the window is raised or lowered.if the vehicle and the power window are continuously operated in this condition, the bolt may completely separate, causing the glass to become misaligned, and in the worse case, the glass may shatter during operation of the power window.general motors corporation (gm) and toyota north america, inc. (toyota) will conduct a safety recall on the pontiac vibe, toyota corolla and toyota matrix vehicles to replace the regulator bolt with a bolt and washer.gm will recall 122,593 my 2003-2004 pontiac vibe vehicles.odi is aware of a total of 16,045 warranty and goodwill claims, 274 field and consumer reports, and 23 injuries for these vehicles.toyota will recall 415,341 my 2003-2004 toyota corolla vehicles. odi is aware of a total of 6,601 warranty claims, 150 field and consumer reports, and 11 injuries for these vehicles.toyota will recall 124,244 my 2003-2004 toyota corolla matrix vehicles.odi is aware of a total of 2,198 warranty claims, 113 field and consumer reports, and 6 injuries for these vehicles.odi is aware of a total of 24,843 warranty claims, 537 field and consumer reports, and 40 injuries for 662,178 my 2003-2004 vehicles.the recall is identified by nhtsa number 08v-162. | ||||||
| EA08004 | TOYOTA MOTOR CORPORATION | 02/05/2008 | 05/01/2008 | SIDE FRONT POWER WINDOW SHATTERS | 08V162000 | |
| For the subject vehicles, there is a possibility that the retention force of the regulator bolts which attach the front side window glass to the power window regulator may not be sufficient due to an interference of the retention nut and the bolt shoulder radius.in this condition the bolt may become loose, causing a loud noise to be generated when the window is raised or lowered.if the vehicle and the power window are continuously operated in this condition, the bolt may completely separate, causing the glass to become misaligned, and in the worse case, the glass may shatter during operation of the power window.general motors corporation (gm) and toyota north america, inc. (toyota) will conduct a safety recall on the pontiac vibe, toyota corolla and toyota matrix vehicles to replace the regulator bolt with a bolt and washer.gm will recall 122,593 my 2003-2004 pontiac vibe vehicles.odi is aware of a total of 16,045 warranty and goodwill claims, 274 field and consumer reports, and 23 injuries for these vehicles.toyota will recall 415,341 my 2003-2004 toyota corolla vehicles. odi is aware of a total of 6,601 warranty claims, 150 field and consumer reports, and 11 injuries for these vehicles.toyota will recall 124,244 my 2003-2004 toyota corolla matrix vehicles.odi is aware of a total of 2,198 warranty claims, 113 field and consumer reports, and 6 injuries for these vehicles.odi is aware of a total of 24,843 warranty claims, 537 field and consumer reports, and 40 injuries for 662,178 my 2003-2004 vehicles.the recall is identified by nhtsa number 08v-162. | ||||||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | ||||||
| EA08004 | TOYOTA MOTOR NORTH AMERICA, INC. | 02/05/2008 | 05/01/2008 | SIDE FRONT POWER WINDOW SHATTERS | 08V162000 | |
| For the subject vehicles, there is a possibility that the retention force of the regulator bolts which attach the front side window glass to the power window regulator may not be sufficient due to an interference of the retention nut and the bolt shoulder radius.in this condition the bolt may become loose, causing a loud noise to be generated when the window is raised or lowered.if the vehicle and the power window are continuously operated in this condition, the bolt may completely separate, causing the glass to become misaligned, and in the worse case, the glass may shatter during operation of the power window.general motors corporation (gm) and toyota north america, inc. (toyota) will conduct a safety recall on the pontiac vibe, toyota corolla and toyota matrix vehicles to replace the regulator bolt with a bolt and washer.gm will recall 122,593 my 2003-2004 pontiac vibe vehicles.odi is aware of a total of 16,045 warranty and goodwill claims, 274 field and consumer reports, and 23 injuries for these vehicles.toyota will recall 415,341 my 2003-2004 toyota corolla vehicles. odi is aware of a total of 6,601 warranty claims, 150 field and consumer reports, and 11 injuries for these vehicles.toyota will recall 124,244 my 2003-2004 toyota corolla matrix vehicles.odi is aware of a total of 2,198 warranty claims, 113 field and consumer reports, and 6 injuries for these vehicles.odi is aware of a total of 24,843 warranty claims, 537 field and consumer reports, and 40 injuries for 662,178 my 2003-2004 vehicles.the recall is identified by nhtsa number 08v-162. | ||||||
| EA08004 | TOYOTA MOTOR CORPORATION | 02/05/2008 | 05/01/2008 | SIDE FRONT POWER WINDOW SHATTERS | 08V162000 | |
| For the subject vehicles, there is a possibility that the retention force of the regulator bolts which attach the front side window glass to the power window regulator may not be sufficient due to an interference of the retention nut and the bolt shoulder radius.in this condition the bolt may become loose, causing a loud noise to be generated when the window is raised or lowered.if the vehicle and the power window are continuously operated in this condition, the bolt may completely separate, causing the glass to become misaligned, and in the worse case, the glass may shatter during operation of the power window.general motors corporation (gm) and toyota north america, inc. (toyota) will conduct a safety recall on the pontiac vibe, toyota corolla and toyota matrix vehicles to replace the regulator bolt with a bolt and washer.gm will recall 122,593 my 2003-2004 pontiac vibe vehicles.odi is aware of a total of 16,045 warranty and goodwill claims, 274 field and consumer reports, and 23 injuries for these vehicles.toyota will recall 415,341 my 2003-2004 toyota corolla vehicles. odi is aware of a total of 6,601 warranty claims, 150 field and consumer reports, and 11 injuries for these vehicles.toyota will recall 124,244 my 2003-2004 toyota corolla matrix vehicles.odi is aware of a total of 2,198 warranty claims, 113 field and consumer reports, and 6 injuries for these vehicles.odi is aware of a total of 24,843 warranty claims, 537 field and consumer reports, and 40 injuries for 662,178 my 2003-2004 vehicles.the recall is identified by nhtsa number 08v-162. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 10/18/2010 | 48844 | ||
| My driver side window lowers only part way when the temperature is lower than 70o and the window rattles when the window is raised. vin 2t1br3244c215045 i contacted the toyota customer service center, and spoke with mr. karin knan, under toyota case # 1011110634, who instructed he would be contact you with my issue; the parts were under warranty for 3 years/36k. i just received a call from my service manager, who stated that the repair and investigation involved removing the door panel and viewing the window regulator and bolts. request your consideration of my vehicle issue, similar to the recall of defect investigation ea08-004. | |||
| 01/01/2010 | |||
| Tl-the contact owns a 2004 toyota corolla. while driving 30-40 mph the driver's side window was making a noise. she then notice that the window was not balanced. the contact reference recall 08v162000, visibility:glass, side/rear.the contact stated she took the vehicle to the dealer and the dealer would not replace the plastic strip surround the window beccause the strip was not part of the recall. the contact stated she had the recall letter. she then stated that the failure per the dealer was not part of the recall. she advised the dealer not to touch her vehicle. the failure mileage and current mileage was unknown. vwb | |||
| 08/15/2009 | 45501 | 1 | |
| Toyota is ignoring the window run/weather stripping defect problem on 2004 corollas. the stripping separated from the window frame causing bucking of the window. *tr | |||
| 03/15/2008 | 62577 | 1 | |
| I have a 2004 toyota corolla and my front window broke before the recall. i contacted toyota directly and the told me there was nothing they could or would to about it because my car was out of warranty. i had the glass replaced by a auto glass co., but it was not operating right. went to toy. dealership they said regulator was bent by not using toy.glass. i explained that regulator felt like it was coming through the door when window broke. got recall notice and bolts were put in but window on driver side still does not line up right. it is starting to ware away my weather stripping and alot of wind noise comes through. toyota still does not want to fix this problem. *tr | |||
| 06/25/2008 | 50000 | 1 | |
| June 24 i took my 2004 toyota corolla -- vin [xxx] --- in for the recall ssc # 80a 03-04 front door glass bolts safety recall. the window appeared to be in working order, when i picked it up. the window came to a tight seal at the upper part of the window. june 25, the window is off track again leaving a gap at the upper portion when the window rolls up! toyota said they will not replace the weather stripping. the window because it went off track because of a defect at the factory, made the rubber around the window all loose and maybe affecting the window now. i can see how the stripping has formed in a way that it might push the window away from the inner track -- when window goes up, the stripping is loose and the window moves as going up. i personally think toyota is getting the easy way out of this. on a side note.. i already had to replace the window cause it shattered on me, thank god i had tint on the window. i took it to a private business, and just my luck, cant find the receipt. so i won't get reimburse. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| 04/26/2008 | 106629 | 1 | |
| Passenger front side window separated from rollers. pop out. *tr | |||
| 07/31/2007 | 25532 | 1 | 06/16/2003 |
| Tl*the contact owns a 2004 toyota corolla. she stated that the driver-side window completely shattered when she rolled it up. she sustained minor injuries and scratches due to the glass breakage. the dealer stated that she would have to pay half price for the window replacement. the current and failure mileages were 25,532 miles. the purchase date of the vehicle was unavailable. updated 02-01-08 *bf updated 02/01/08 *tr | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||
| 12/11/2009 | 42000 | 1 | |
| Tl*the contact owns a 2004 toyota corolla. the contact stated that there was a foul odor coming from the climate system. the contact called toyota and was told that there was a technical service bulletin for the climate system. they also told him that the estimated repair cost was $1000 to replace the entire air conditioner unit. the warranty expired. claim #1001136140 was filed with toyota. the failure mileage was 42,000. *cn updated 02/18/10 | |||
| VISIBILITY - GLASS, SIDE/REAR | |||
| 10/22/2008 | 78800 | 1 | |
| Tl*the contact owns a 2004 toyota corolla. the contact received a recall notice for nhtsa campaign id number 08v162000 (visibility:glass, side/rear). the dealer performed the recall repairs. approximately two months later, the contact began hearing a rattling sound with the driver and passenger side windows. the dealer and manufacturer were not notified. the current mileage was 81,600 and failure mileage was 78,800. updated 02/05/09 *bf updated 02/06/09. *jb | |||
| 04/07/2008 | 48400 | ||
| Tl*the contact owns a 2004 toyota corolla. while the vehicle was at the dealer for an oil change, the technician attempted to roll down the front driver's side window and it shattered. the contact had to repair the failure at his own expense. after the repair was made, the dealer informed him of nhtsa campaign id number 08v162000 (visibility:glass, side/rear). the contact is currently seeking reimbursement for the repair costs and is experiencing this failure with all of the power windows. the failure mileage was 48,400. | |||
| 01/01/1901 | 1 | ||
| 2004 toyota corolla window shattered due to bolt coming off. consumer states that they would like full reimbursement for this repair. he states that they have now issued a recall for this problem and would like reimbursement. *kb | |||
| 06/30/2003 | 10 | 1 | |
| The windows on my 2004 toyota corolla rattle and the window come down by itself. the drivers door is the worst one. *tr | |||
| 10/06/2005 | 22486 | 1 | 11/20/2004 |
| I was driving a toyota 2004 corolla on the highway @ 60 mph. all the car windows were open. there were no other cars/trucks near the car. i pushed the button to close the windows. the driver side window went up to approx. 6 from the top of the window and stopped. i pushed the button to turn it down. the window returned down. i again pushed the button to close the window. as the window was raised to apprrox 6 from the top, the glass exploded. i drove directly to the toyota dealer who said sometimes this happens and was not able to give a reason for the occurrence. the window was replaced. i am afraid to touch the window as when the glass exploded, my hand was cut, some of the glass was in my lap. i was wearing sunglasses which i think provided some protection. when i saw the back of the car there was glass on the floor and back seat. fortunately, i didn't panic when the glass exploded. i am frightened to think of the serious consequences if i did. are there any reasons for this type of occurrence? there wasn't any unusual sound when i pushed the window buttons. is there a problem w the toyota 2004 corolla? thank you for your help. *jb | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 04/07/2008 | 48400 | ||
| Tl*the contact owns a 2004 toyota corolla. while the vehicle was at the dealer for an oil change, the technician attempted to roll down the front driver's side window and it shattered. the contact had to repair the failure at his own expense. after the repair was made, the dealer informed him of nhtsa campaign id number 08v162000 (visibility:glass, side/rear). the contact is currently seeking reimbursement for the repair costs and is experiencing this failure with all of the power windows. the failure mileage was 48,400. | |||
| 02/15/2008 | 60000 | 1 | |
| 2004 corolla le - passenger side front window is making clicking noise everytime it is opened and closed. this feels as if something is stuck in the window. the window does not slide smoothly. *tr | |||
| 04/01/2008 | 50000 | 1 | 09/05/2003 |
| Drivers side power window has always made popping & clicking noises and is now off track and inoperable without manual assistance. *tr | |||
| 02/23/2008 | 92324 | 1 | 01/22/2005 |
| The driver's side automatic window on my 2004 toyota corolla had been making noise when used, and today it popped out of place completely and will no longer operate. *tr | |||
| 01/06/2007 | 41560 | 1 | 08/30/2003 |
| Upon opening driver's power window, it shattered completely and had to be replaced. *tr | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES | |||
| 10/31/2003 | 100 | 1 | 09/29/2003 |
| Sun visor on driver side interferes with rear view mirror. when visor is pulled down, it hits the rear view mirror, causing the mirror to move up or down. on sunny days when constantly moving visor, the rear view mirror is a continual problem needing readjustment and causing driver to take eyes off the road.*ak | |||
| VISIBILITY - REAR WINDOW WIPER/WASHER | |||
| 10/13/2010 | 80000 | ||
| Tl. the contact owns a 2004 toyota corolla. the contact took the vehicle to the dealer to have a recall repair for the visibility:glass, side/rear (08v162000). before taking the vehicle to the dealer the contact stated both window had malfunctioned. the dealer performed the recall repair to the front driver side window but not the front passenger side window due to extensive damage that can not be repaired under the recall. that contact stated the front passenger side window will not stay closed. the contact stated the front passenger side window was closed upon arriving to the dealer. the dealer stated to the contact the regulator needs to be replaced. the contact stated the manufacturer should be responsible for the repairs since this is a manufacturer defect. the failure mileage was 80,000. jo | |||
| VISIBILITY - SUN ROOF ASSEMBLY | |||
| 08/12/2005 | 1 | 09/07/2003 | |
| Dt: while driving down the at 50 mph on smooth road there was a hissing coming from the sun roof. the glass from the sun roof flew off, and the consumer saw the glass behind the car in the rearview mirror.t he sun roof was closed at the time when it flew off. the glass came off in one piece and then broke on the ground. then, the owner pulled over and looked at the sun roof. he took the car home, then to the car to dealer . the consumer was unsure what caused it, and the dealership hasn't told the consumer the cause of the failure. the dealership will replace the sun roof. the consumer has not had other problems with car but was upset with dealership for charging for a rental car.*ak | |||
| 10/04/2004 | 1 | ||
| While driving vehicle sunroof glass separated from the sunroof mechanism. *bf the dealer determined that the glue used to hold the glass to the metal was faulty. the consumer requested to be reimbursed for the rental. *sc | |||
| VISIBILITY - WINDSHIELD | |||
| 05/12/2005 | 6000 | 2 | 05/19/2004 |
| Windshield is very susceptable to cracks. original windshield was hit with a very small pebble while driving at relatively low speeds (40-45mph). immediately a crack traveled across the entire length of the windshield. one week later, the same instance occurred and a small pebble created a spider web-like crack. | |||
| VISIBILITY/WIPER | |||
| 10/20/2012 | 98000 | ||
| Tl-the contact owns a 2004 toyota corolla. the contact stated that the vehicle low beam failed. the low beam did not give the proper visibility. the manufacturer advised the contact that the vin was not included in nhtsa campaign id number: 09e025000 exterior lighting: headlights) the vehicle was not repaired. the failure mileage was 98,000 and the approximate current mileage was 100,000. pmb | |||
| 10/20/2012 | 98000 | ||
| Tl-the contact owns a 2004 toyota corolla. the contact stated that the vehicle low beam failed. the low beam did not give the proper visibility, the high beam was uesed have visibility. the manufacturer advised the contact that the vin was not included in nhtsa campaign id number: 09e025000 exterior lighting:headlights) the vehicle was not repaired. the failure mileage was 98,000 and the approximate current mileage was 100,000. li | |||