Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE - BODY - DOOR | |||||
| SB-0281-10 | 10/06/2010 | 10036905 | Toyota: door/hatch. some model vehicles (nap) not equipped with a rear deck lid spoiler may exhibit a condition where the trunk lid will not stay in the fully open position. *pe | 04/18/2011 | |
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - SUPPORT DEVICE | |||||
| SB-0281-10 | 10/06/2010 | 10036905 | Toyota: door/hatch. some model vehicles (nap) not equipped with a rear deck lid spoiler may exhibit a condition where the trunk lid will not stay in the fully open position. *pe | 04/18/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 12/01/2011 | 5 | 02/24/2009 | |
| Consumer writes in regards to several issues with vehicle *tgw the consumer stated the he had to return to the dealer four times for a repair on the left side b pillar. also, the passenger side fender was loose, the windshield wipers stopped working three times while it was raining and a plug wire was bad, due to a bad contact. | |||
| 07/01/2011 | 60 | 1 | |
| The steering is terrible. every time i get onto the highway, i have to hold on to the steering wheel very hard with both hands to feel safe. i am always worried about hitting the car next to. the car swerves constantly, and is very hard to control. i can not believe that a relatively new car such as this can not stay straight on the road. it feels as if it were extremely windy outside making the car shake left and right. i have always trusted toyota and thought that they sold nothing but the best. i have lost the joy and excitement in driving. please correct this dangerous issue. blind spots are also a major safety issue i have found. also, there is an extremely annoying rattle inside the car. it sounds like it is coming from the ceiling, and from the rear windshield. it is noticeable at all speeds. *tr | |||
| 10/04/2010 | 28000 | ||
| Tl- the contact owns a 2009 toyota corolla. the contact noticed water penetrated the driver floor area causing the carpet to mildew. the vehicle was taken to the dealer wasn't able to locate the failure. the dealer cleaned the carpet. the manufacturer will be contacted. the failure and the current mileage were 28,000. li | |||
| 03/15/2008 | 3 | 1 | |
| I purchased a brand new toyota corolla 2009. since the date the car was taken from the dealer, the passenger seat keeps sinking lower without touching anything. this causes the mirrors to get out of focus since the position of the driver's seat changes, causing a hazard when emergent lane changing is required. i have taken the car to the dealer over six times. they deny there is a problem and have not taken care of the problem. *tr | |||
| 11/09/2009 | 0 | 1 | |
| Sorry, this might sound trite given all of the seriousness with the toyota gas pedal problems. but i feel it needs to be documented. we purchased a 2009 toyota corolla. what i noticed about the gas pedal is that it doesn't press very smoothly, you have to baby it, or you get a jack rabbit start. but that is not why i am writing. we get mice in the car on a regular basis. there are apparently gaps that allow for mice to get in. they chew on things, eat food and pee. it doesn't seem like there should be gaps big enough to allow this type of access. i looked below and there is a lot of gap space between the boot around the steering shaft. again i know this sounds trivial. but if a mouse can get in, so can other creatures...a snake? imagine driving down the road and having some critter appear and scare the daylights out of you. anyway, that is all. i just felt it should be reported. *tr | |||
| 07/28/2009 | 1700 | 1 | 05/01/2009 |
| Tl*the contact owns a 2009 toyota corolla. the contact stated that she cannot open a rear window and have the front window closed because the vehicle would vibrate drastically. she took her vehicle back to the dealer, but they could not repair it because it was an aerodynamic issue. currently, the contact must keep her windows closed while driving until toyota can remedy the issue. the failure mileage was 1,700. updated 08/19/09 *bf the consumer stated if the driver's window is up, and someone in the back seat opens a window, the entire vehicle shakes. updated 08/20/09.*jb | |||
| 08/16/2008 | 8000 | 1 | |
| My husband and i purchased the 2009 corolla s in april 2008...months later the side panel on the passenger side below the seat belt and side air bag popped off the vehicle it appears the plastic piece that holds it on is broke. also, the passenger door made a funny noise everytime i open it. i examined it and it appears the bolts holding on the door is coming loose. i keep tightening it but still comes loose. another problem we have had is the fuse for the cigarette lighters keep blowing and need replaced. even though these are only minor issues it still is a hassle for a brand new car... *tr | |||
| 08/22/2008 | 2000 | ||
| Tl*the contact owns a 2009 toyota corolla. every time the contact enters her vehicle, she strikes the left side of her head on the door jam and hook. the vehicle has not been inspected by the dealer. the contact called the manufacturer and was informed to attempt to recline the seat. the contact feels that this is a safety defect because she could be seriously injured in the event of a rollover crash, due to her head being so close to the door. the failure mileage was 2,000 and current mileage was 8,000. updated 07/02/09. *lj | |||
| 05/16/2008 | 1 | ||
| Attached is letter submitted to toyota 7/22/08 i recently purchased a new 2009 toyota corolla from west herr toyota, orchard park, new york on may 16, 2008. i immediately took a road trip from ny to pa, approximately 6 hours of driving. i am writing to you today to report my dissatisfaction with the front headrests in the toyota corolla. i am an exercise physiologist and have worked many years in the industrial rehabilitation field. i have a previous neck injury from years of doing gymnastics. the current front seat headrests are angled at 35% forward flexion, which may be positive in a crash test to prevent neck injuries, however, it is not conducive for comfortable driving and proper ergonomic for seated positions. by the time i arrived to my final destination in york, pa, my entire right arm was numb and aching. i brought this situation to the attention of my salesman at toyota (bill bitterman) he suggested that i contact your department directly. he also tried to replace the headrests with an older corolla headrest, they do not fit into the anchor holes of the seat. since then, i took the smaller back seat headrest and moved it forward to the drivers seat. it is more comfortable than the previous headrest, but it is looks awkward and is not safe. also, i moved the front headrest to the back, it is too large and causes visibility issues. my request of you is to? #1. consider changing your design for the headrests so they do not forward flex at such a great angle to avoid many additional customer complaints in the future. #2. send two new front headrests for the front seats (gray interior) that fit appropriately and at no charge to me. i am aware of how powerful the ?voice of the customer? is and i hope that you take this letter of concern seriously. i truly do like all aspects of this car, except the front two headrests. shawna r. dosser, ms exercise physiologist & health educator*tr | |||
| STRUCTURE - BODY | |||
| 08/30/2012 | 75000 | 1 | |
| Car was turned off and parked in a parking lot on a normal day, i came back to it turned the car on and smoke started coming out of the power window controls on the driver side, i turned of the car right away, the smoke got worse and then there were flames. i was picking up a friend from work at a car dealership and some people working in the body shop help me put out the fire with a fire extinguisher. the window controls, door handle and door to some extant melted and were destroyed. *tr | |||
| 08/30/2012 | 75000 | ||
| Car was turned off and parked in a parking lot on a normal day, i came back to it turned the car on and smoke started coming out of the power window controls on the driver side, i turned of the car right away, the smoke got worse and then there were flames. i was picking up a friend from work at a car dealership and some people working in the body shop help me put out the fire with a fire extinguisher. the window controls, door handle and door to some extant melted and were destroyed | |||
| 05/01/2010 | 5000 | ||
| Body paint peels | |||
| 08/18/2009 | 24000 | 1 | |
| I bought a toyota corolla 2009 and couple months ago i saw paint problems painting arose in several parts i took the car to the dealer but they don't want fix it the car is only 1 year old and the paint is came off. *tr | |||
| 01/02/2009 | 25 | 1 | |
| Trunk lid on toyota corolla uses torsion bars for support. however in the full up position( 90 degree) to about almost closed ( 30 degree) the weight is not counter balanced . in the full up position it is prone to fall when the car is parked facing up hill on a slope as slight as 10 degrees common in parking lots for rain runoff. any wind or placing a bag of canned goods in the trunk causes it to fall striking the owner in the head ,neck or shoulders. this is happening multiple times a week as i use the trunk daily since the day i purchased the vehicle in late december 2008. my other vehicle ( 1993 ford taurus) also uses torsion bars but even though it is a much heavier trunk lid it is stable in all positions from just open to fully open ( 90 degree- straight up). i have complained to toyota and they are not responsive. i have been hit by this trunk lid numerous times as i use the trunk on a daily basis. as an male adult i have not been seriously injured yet but i believe this poses serious risk of injury for women and children. this trunk lid and torsion bar system is poorly designed and has the potential for serious injury. the force is sufficient that one occasion it caused a bleeding cut to my scalp upon impact. the dealer in late january added a small extension arm that connects to the torsion bars but this had no benefit. *tr | |||
| STRUCTURE - BODY - BUMPERS | |||
| 10/10/2009 | 35000 | ||
| Tl* the contact owns a 2009 toyota corolla. whenever the contact would drive the vehicle she could notice a clunking noise coming from the rear of the vehicle. after examining the vehicle the contact noticed a large dent on the rear bumper of the vehicle. the vehicle was taken to the dealership where the contact was informed that the vehicle was working properly. the current and failure mileages were 35000. | |||
| STRUCTURE - BODY - TRUNK LID | |||
| 03/01/2009 | 500 | ||
| Tl* the contact owns a 2009 toyota corolla. the contact stated the vehicle trunk would fall back down on him extremely hard when opened. the dealer stated that the trunk was designed that way and advised the contact to be careful when opening the trunk with limited force. the contact was concerned that if the trunk fell back onto his head, it could potentially cause severe injury. the failure mileage was 5,000 and the current mileage was 7,000. | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 05/17/2009 | 14003 | ||
| A year ago under rainy weather,driving my toyota corolla s/09 when approaching the highway exit i lost control of the car before turning out to the main way. i crashed with the highway bar and the left side of the car got damage, no airbags came out, however i drive it like that to the dealer where they assist for the whole reparation and deal with the insurance. my deductible was $1000 among the reparation. weeks later they called me to pick up the car, noticing the lights from the board didn't turn on. getting back to garage.then 6 months later the harness was reported as non properly repair when an engine light turns on and i got back to the dealer. they did reparation back with the insurance as part of the accident reparation. they were all sending each other and no one gave any answer about was going on with the car. later, i decide to sell the car by owner or trade for another, noticing that all the mechanics i'd visited including other dealers are telling me that the care is unsafe to drive due to a frame damage that was never reported to me after the entire reparation, and is not in the papers. i did all the recalls suggested by toyota this year, but i'm still driving a car that should be reported as a total lost due to the damage suffered at the accident. adjuster said there was nothing wrong at reparation and that people from the dealer couldn't say the car wasn't properly repaired. i'm still paying for the car, the increment of the insurance, and nobody at toyota cares about the frame damage issue. at the last reparation due to the harness, they didn't gave any work paper saying they get rid of printer paper. things shouldn't be like this when safety is first thing when driving a car. | |||
| 08/16/2008 | 8000 | 1 | |
| My husband and i purchased the 2009 corolla s in april 2008...months later the side panel on the passenger side below the seat belt and side air bag popped off the vehicle it appears the plastic piece that holds it on is broke. also, the passenger door made a funny noise everytime i open it. i examined it and it appears the bolts holding on the door is coming loose. i keep tightening it but still comes loose. another problem we have had is the fuse for the cigarette lighters keep blowing and need replaced. even though these are only minor issues it still is a hassle for a brand new car... *tr | |||