Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| TIRES | |||
| 06/30/2010 | 18400 | ||
| I leased my vehicle the end of may 2008. the tires on the vehicle were factory installed. i have had the tires rotated at least every 5,000 miles. at the last rotation appointment, the mechanic stated the tires barely passed nys inspection, as they had only 2/32 of tred left. at that time the tires had approximately 18,400 miles on them. since the rotation, i can hear a thumping-type sound while driving any speed. the toyota dealership where i lease the car from states they will have to check with toyota, but if i didn't have the rotations (maintenance) performed at a toyota dealership, i may have to purchase new tires. the general manager recently stated in writing that the tires on my vehicle only have a life expectancy of 20,000, which incidentially was not represented at time of lease or in the lease contract which allows for 36,000 miles in 36 months. this is the first time i have leased from toyota, but my family and i have leased many other model vehicles and have never had problems with tires, let alone run them bald in 18,400 miles! a different toyota salesperson stated to me that she has heard of many people running into this problem with the firestone affinity touring tires installed on toyota leased vehicles. i have 7 months left on my lease. i'd also like to add that i am a single mother to 3 small children that i drive everyday in this car, and i work full time, so i do not have the time to get the run around from the dealership. winter is upon us in buffalo, ny and with these tires on the car, i am bound to have an accident, blow-out or other possibly life threatening incident in the next few months. the reason i lease is because i drive low miles and do not have the time or money to make continious repairs to a vehicle. i do not have the ability to wait for toyota to decide if they will replace the tires, especially considering this seems like a factory defect. | |||
| 01/01/1901 | 2 | ||
| 2009 toyota corolla with a recall for the unintended acceleration. consumer is upset she will not be able to get her vehicle in to be repaired until march 31, 2010. *kb the consumer stated she had to replace the tires on the vehicle twice. | |||
| 03/07/2010 | 31786 | 1 | |
| On, march 7, 2010 around 6:30pm, going on the highway, without any warning. the 2009 toyota corolla model le, went totally out of control. i was on the far right lane, heading from toa baja to mayaguez on pr-22. reaching arecibo, by highway mark (km 74.2) the car steering went totally to the left and in fractions of seconds my car invaded the left lane doing a 180 degree turn, had cars coming my way and just when i tough the other car was going to hit me. the steering on the car went completely the opposite direction and the car rolled again and i was going over the green area crazy fast. no control, spinning again over the grass area on the middle of the highway, heading right into the opposite side of the highway, cars coming at 65 mph or more. then the car hit a street sign that changed the car trajectory and then came to a stop on the green area on the middle of the highway. the car ended all covered on grass, mud and impacted by the street sign that possibly prevented my car from invading the lanes on the opposite direction on the highway after the toyota corolla steered violently and uncontrollable seconds before. i have to say, this was an extreme situation that for who knows reason, all happened in a split second without warning and all the violent extreme movements happened without my car impacting other cars on the highway, but clearly i was very lucky. at the moment of the incident, a passenger was with me in the car and then can confirm has witness of the extreme car experience we endured. *tr | |||
| 03/02/2010 | 1 | ||
| I had purchased a certified pre owned toyota 2009 corolla xrs which was sold with a faulty gas pedal which i noticed after diving the vehicle for a week. the dealer confirmed it was faulty and had it serviced. much to my shock, after filing a complaint about the steering, i learned that the problem was not associated with the steering wheel but the fact that the car was sold with bald tires. the service technician did not realize it the car was sold the month before and was just as shocked and embarrassed by the matter. toyota had no regard for life knowing that i was driving the defective vehicle in treacherous, snow blizzard conditions. i asked to have the car reinspected and recertified. i was told i would receive a phone call when they would have a rental car available during the reinspection. apparently, there is no sense of urgency as i have yet to receive a call.*tr | |||
| 09/01/2008 | 33678 | ||
| Tl*the contact owns a 2009 toyota corolla. the driver stated that with all of the existing recalls he would like to give his vehicle back to the dealer. the contact also stated that the vehicle has malfunctioned since he purchased it. the rubber was separating from the window and he had problems with the tires when the vehicle had over 20,000 miles. the contact was uncomfortable whenever he drove the vehicle and he no longer wants the hassle. the failure mileage was 33,678. | |||
| 08/24/2008 | 10 | 1 | |
| 2009 toyota corolla s. special ordered and purchased in 2008. we returned the vehicle to the dealership quickly after purchase complaining about the straight-line driveablity of the car. the problem was more noticeable on the interstate. the car has to be constantly corrected left and right just to be kept straight on a straight stretch of road. my wife and i both are scared of this car. i just feel like i'm going to lose control of this car at a high rate of speed. it's worse when there's a cross wind on the interstate. it happens everytime we drive this car. we work on opposite shifts at the same place, in the next county. so she drives it back and forth the first half of the day and i do the same the second half of the day. it's almost all on the interstate. it's very stressful getting this car down the road. so, the dealership said they compared it to another corolla on their lot and they drove the same. they fixed nothing. gave no explanation as to why it would drive like it did. so we feel helpless and we have no other choice but to keep driving it and paying for it. my wife drives our kids in this corolla and it worries me everytime that she's going to crash it. i just don't know what to do about this since the dealership says that nothing is wrong with it. it's currently got a little over 21k miles on it and it still drives like it did when we bought it. *tr | |||
| 02/09/2010 | 6600 | 1 | |
| I have 2009 toyota corolla. over speed 60 miles i feel steering problem. its hard to stay in the middle of a lane, car goes both left and right at high speeds. in addition if the road is slippery, i need to handle steering very carefully. i don't think my car is safe. *tr | |||
| 05/10/2009 | 9100 | 1 | |
| 2009 toyota corolla with 9000 miles purchased new. had routine oil change and tires rotated may 2009. inspector advised that all 4 firestone tires showed only 4/32 tread depth and all should be replaced soon. notified toyota online and they declined any adjustment. they indicated that neither toyota nor firestone guaranteed the tire would last for any months at all with respect to oem tires on new cars. i returned to toyota dealer in elmira ny---kent brown--and service manager called toyota hq via phone. somebody approved replacement of all 4 tires at no cost to me. tires were replaced by dealer kent brown and they also performed an alignment check which dealer said was fine. i also talked to firestone dealer prior to kent brown adjustment and that dealer advised me that their tire was probably the wrong tire for that year and make of toyota. i had the feeling that if kent brown would not have replaced the 4 tires that firestone might have done something for me. cost unknown!!!?? this is my 2nd new toyota from same dealer. i find it strange that toyota hq denied me but somebody approved the replacement. i doubt the dealer would have replaced the dealers if toyota hq also denied the dealer. yokohoma tires were installed on my car and seem to be fine. *tr | |||
| 02/16/2009 | 15205 | 1 | |
| We bought a 2009 toyota corolla in oct of 2008. noticed the touchy steering, but was told that was normal by the toyota dealership. my daughter was driving it on a side street in huntington, wv when she hit a pot hole or a manhole traveling at about 15 to 20 mph. the steering locked up and she hit a parked car. it broke the abs wiring harness and caused $10,994.79 damage to car. we then found out that the tires were bald at 15,000 miles and the brakes were very thin. toyota had just service the car at 13,000 miles and did not tell me the tires or the brakes were bad. we do not know exactly what caused the steering to lock up. the repair shop could not tell us either due to the extensive damage. *tr | |||
| TIRES - PRESSURE MONITORING AND REGULATING SYSTEMS | |||
| 01/07/2010 | 20000 | 1 | |
| Tire indicator light comes on after driving 20 -40 miles. replaced front passenger tire in january 2010 to see if that remedied situation though did not. dealership has evaluated car three times before installing new sensors. after new sensors replaced february 2010, tire indicator light resumes to light march 2010 vehicle seen yesterday at dealership, dealership states all tires at 20 pounds, readjusted to 32. dealership states someone is tampering with tire pressure though due to my situation i have only allowed the dealership to look at my vehicle as it is under warranty. light comes on again 3/12/10. notified dealership of light malfunction again. *tr | |||
| 01/19/2009 | 4000 | 1 | |
| I ordered a newly-designed 2009 toyota corolla xle from a local dealership. it arrived in august, 2009. the dealership had no xle models on the lot, so a test drive was not possible. after the car arrived, i noticed that the car was pulling independently on the road to the left without just cause. i thought maybe i should have the dealership check the tires/steering/ or alignment on my next visit. as the weather became more rainy in the fall, i noticed that the car kept feeling as though it was not holding the road safely-- particularly at turnpike speed. i live relatively close to the elementary school where i teach, so i do not have to usually drive the turnpike, but when i did--the car 's steering or tires ?? felt out of control. then i noticed that the tire sensor came on and i saw that i had a flat tire when i was at school. the dealership came and towed the car in to the shop. they patched it. i thought maybe that would correct the problem, but the sensor kept coming on and going off. i went back to the dealership, explaining the car was pulling to the left and i thought maybe the steering or tires were not working. they worked on it again and i bought a new tire from the dealership and they balanced, aligned, etc. and i paid for it. then it snowed and i noticed that the slightest amount of snow increased the unsafe feeling of not having steering control. i have tires that are bridgestone/turanza tires that are rated m/s that came with the car plus the new tire they replaced is the same kind. please know that we have owned another toyota for 12 years and nothing like this happened. i am scared to drive this car. i feel unsafe. *tr | |||