Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 02/02/2013 | 18899 | 1 | |
| I was driving on the highway in cruise control set to 75mph, while on an incline, either approaching the hill down/up the vehicle begin to violently jerk back and forth (bumper to bumper). i took my vehicle to the dealership on wednesday 06 feb 2013, issue was not resolved and i was accused of wasting their time. maintenance manager didn't attempt to recreate issue i experienced on an incline, but instead test drove it on a flat surface about 2 miles, the maintenance team checked the fluids and computer.. stated on maintenance slip that my transmission fluid is discolored and would need to be flushed soon, computer had no error codes. after i was verbally berated by the maintenance manager, i explained that i would install a video camera in my vehicle to record the events i was experiencing, upon asking if i recorded the issue, would they then take action and repair my vehicle, i was laughed at and essentially told that they would find a way to make sure that toyota was not at fault. i was told by another dealership out-of-state, that fluid should not be discolored under 65k miles and that there was an obvious issue. after no further action was taken, i contacted toyota customer care and filed a complaint, upper management at my dealership then offered to do a ride along, on 12 feb 2013. *tr | |||
| 02/02/2013 | 18899 | ||
| I was driving on the highway in cruise control set to 75mph, while on an incline, either approaching the hill down/up the vehicle begin to violently jerk back and forth (bumper to bumper). i took my vehicle to the dealership on wednesday 06 feb 2013, issue was not resolved and i was accused of wasting their time. maintenance manager didn't attempt to recreate issue i experienced on an incline, but instead test drove it on a flat surface about 2 miles, the maintenance team checked the fluids and computer.. stated on maintenance slip that my transmission fluid is discolored and would need to be flushed soon, computer had no error codes. after i was verbally berated by the maintenance manager, i explained that i would install a video camera in my vehicle to record the events i was experiencing, upon asking if i recorded the issue, would they then take action and repair my vehicle, i was laughed at and essentially told that they would find a way to make sure that toyota was not at fault. i was told by another dealership out-of-state, that fluid should not be discolored under 65k miles and that there was an obvious issue. after no further action was taken, i contacted toyota customer care and filed a complaint, upper management at my dealership then offered to do a ride along, on 12 feb 2013. | |||
| 12/01/2011 | 1500 | ||
| Transmission shift 1st to 2nd gear is hard, all other shifts are fine. sometimes the transmission chokes and you get a hard bang in the drivetrain. also, the driver's seat doesn't lock properly, sometimes i have to slam on the brakes really hard in order to get the seat front-to-rear adjuster to lock or click into place. the seat also squeaks while the car is in motion, and i weigh only 175 lbs. car has about 3000 miles today, and the sales dealer will not schedule me for an appointment on my only day off from work (saturday) so i guess i will have to take a personal day off during the week because apparently an oil change is more important. | |||
| 06/01/2011 | 4000 | ||
| Tl* the contact owns a 2011 toyota corolla. while driving approximately 45 mph, the vehicle began to jerk back and forth while decelerating. the failure recurred constantly and was more noticeable when driving between 40-50 mph. the vehicle was taken to the dealer for diagnostics where the technician was unable to duplicate the failure. the vehicle was not repaired. the approximate failure mileage was 4,000. | |||
| 09/30/2011 | 15 | ||
| Since leasing this brand new 2011 corolla, i noticed that at speeds between 40mph and 60mph the car would feel as if it was decelerating, akin to being buffeted by strong headwinds, although the speed did not reflect it. i drive mostly around a city that has many zones where the speed limit is 40mph, so i was experiencing this phenomenon a lot. by the time i had 250 miles on the car, i knew that it was not just a quirk, and i made an appointment to take the car to the service department at the dealership. the person who booked me in for service said that he had never heard about this issue, but i had done some research and saw that many 2011 corolla owners are complaining of the same problem. i told him to check online. i also complained about appalling mileage - i was averaging less than 20mpg - and he said that he would get their technicians to focus on the two issues. within 30 minutes he was back to say that not only had he found the deceleration issue online, he found it on toyota's own service website, and he told me that the company had issued an official service bulletin. it is not showing that one was issued on this site, but i have seen it, and the dealership were able to reprogram the car's computer (they called it a flash). the conclusion was that the poor gas mileage was being caused by the mistiming, and should be addressed by the software update. if you are experiencing this issue, call your dealership and demand that they find the bulletin on toyota's own site. it's there! my car is now driving much better and the gas mileage is improving...slowly. | |||
| 07/12/2011 | 100 | ||
| Intermittent deceleration issue: while driving and i take my foot off the gas to slow down, the car maintains the speed and does not decelerate until i put my foot on the brake. takes few minutes to decelerate from 60 to 40, if you not gonna step on brake car still going with the same speed, and rpm does not drops. so unsafe. scary to drive!!!! | |||
| 08/15/2011 | 3900 | ||
| The engine seems to have a mind of it's own between 40 and 60 mph. when trying to go at an even speed on a level road the car bucks and kicks, the throttle speeds up on it's own, then slows down. i see variations of about 500 rpm on the tachometer. sometimes when letting off the throttle pedal at these speeds the car keeps going and doesn't get the message it's supposed to slow down. this is scary, it's almost like the car thinks it's on cruise control when it's not at all. | |||
| 07/01/2011 | 100 | ||
| My new 2011 corolla le might have a safety defect in the transmission or fuel system. whether at freeway or local, i can feel the pull-back while driving. accordingly, the rpm was found to be fluctuated between 100-400rpm dropping instantly (1-2s). it happened a lot. subsequently, the dealer service technicians duplicated my concern (sudden pull-back). they even found the pull-back (or rpm drops down suddenly) in cruise control at 60 miles. then they opened the case and got the field technical specialists check this problem. it takes one week and the report said that other vehicles are checked and same things observed. this vehicle was operated as designed and no repair necessary. but the weird thing is that the service manager (he is the only one that has communicated between these specialists and me) they told me that they also think something was wrong (possible software). they offered me a couples of month payment credit (700-1000$). and they told the service manager that they can't fix it and have to have that done in japan. it takes a while. now the service manager recommended me to claim to the toyota customer service and get my money back. but the toyota case manager is bad. he insisted that in toyota's position, nothing was wrong. he declined my request. now, it is still in the processing. but i am afraid that it is hard to get my money back. i also found the same complaint online. please have a check. see the power train: automatic transmission: http://www.arfc.org/complaints/2011/toyota/corolla/ | |||
| 04/01/2011 | 56 | ||
| Intermittent deceleration issue: while driving and i take my foot off the gas to slow down, the car maintains the speed and does not decelerate until i put my foot on the brake, sometimes i have to pump brake to bring speed down. for lack of better description, it feels like the car is on cruise control. i have been back to the toyota dealer three times and after test driving and running diagnostic testing, was told this is | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 07/02/2011 | 50 | ||
| Immediately after purchase we noticed a transmittion problem where there was a fluxuation of rpm while driving at 40 - 65 mph. the computer is telling the transmittion to shift for some unknown reason. it can not find a cruse gear to remain at speed. | |||