Recalls


CampaignManufacturerManufacturing dateType# of units affectedDate Owner notified MfgRecall Initiated byManufacturers of recalled vehicles/productsReport Recieved DateRecord Creation DateRegulation Part NumberFMVSS Number
VEHICLE SPEED CONTROL - ACCELERATOR PEDAL
10V023000TOYOTA MOTOR NORTH AMERICA, INC. V (Vehicle)109300003/16/2010MFRTOYOTA MOTOR CORPORATION01/27/201001/28/2010
Defect SummaryToyota is recalling certain model year 2008-2010 highlander, model year 2009-2010 corolla, venza and matrix passenger vehicles. the accelerator pedal can get stuck in the wide open position due to its being trapped by an unsecured or incompatible driver's floor mat. this recall is an expansion of a campaign of 3.8 million other toyota vehicles announced in 2009 for the same issue (see 09v-388).
Consequence SummaryA stuck open accelerator pedal may result in very high vehicle speeds and make it difficult to stop the vehicle, which could cause a crash, serious injury or death.
Corrective SummaryToyota will modify or replace the accelerator pedals on the subject vehicles. floor surface modifications are also being considered and will be included for any model for which it is deemed appropriate. initially, dealers will be instructed on how to reshape the accelerator pedal for the repair. as replacement parts with the same shape as the modified pedal become available, they will be made available to the dealers for the repair. customers who have had the pedal reshape remedy completed will have the opportunity to receive a new pedal if they desire, after replacement pedals become available. in addition, toyota will replace any toyota all-weather floor mat in a subject vehicle with a newly designed mat, free of charge. for those customers who have the previous design all-weather floor mat but do not need or want the newly designed all-weather floor mat, toyota will recover the previous design all-weather floor mat and reimburse its price. the safety recall began march 16, 2010. owners may contact toyota at 1-800-331-4331.
NotesToyota recall no. 9lg/90l.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov .

Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
VEHICLE SPEED CONTROL - ACCELERATOR PEDAL
TSB-0087-1206/13/201210045140Toyota: accelerator pedal sensor assembly information regarding the inspection, removal, and installation, if lubrication or oil, is applied. *pe08/21/2012

Investigations


NHTSA IDManufacturerDate openDate closeSubjectRecall campaign
VEHICLE SPEED CONTROL
RQ10003TOYOTA MOTOR CORPORATION02/16/2010UNINTENDED ACCELERATION
 On september 26, 2007, toyota filed a defect information report and notified nhtsa that some of its model year (my) 2007 and 2008 lexus e350 and toyota camry vehicles could experience unintended and uncontrolled acceleration due to interference between the optional all weather floor mat offered on those vehicles and the vehicles' accelerator pedal.this decision was influenced by an office of defects investigation (odi) engineering analysis.this recall was designated 07e082.two years later, on october 5, 2009, toyota filed a defect information report and notified nhtsa that a number of its my 2004-2009 lexus and toyota vehicles may also experience unintended and uncontrolled acceleration due to interference between the accelerator pedal and the driver's floor mat.this recall was designated 09v388.several months later, on january 27, 2010, toyota filed an amended, or supplemental, defect information report and expanded the population of vehicles to include additional my 2008-2010 toyota and lexus vehicles.since this expansiontook place in a different calendar year, this recall was designated 10v023.separately on january 21, 2010, toyota filed a defect information report and notified nhtsa that certain toyota vehicles and certain pontiac vibe vehicles contained a safety defect in the accelerator pedal assembly that may cause the accelerator pedal to become harder to depress, slower to return, or in the worse case, mechanically stuck in a partially depressed position.nhtsa designated this recall 10v017.in total, the four recalls cover over 7.6 million toyota and lexus vehicles as well as the pontiac vibe product made by new united motor manufacturing, inc., a venture of toyota and general motors corporation.nhtsa requires additional information from toyota to more fully understand and evaluate, among other things, whether the scope of the recalls identified above (makes, models and model years) is sufficiently broad.the agency is seeking to determine whether toyota viewed the underlying defects too narrowly as interference between the accelerator pedal and the driver
VEHICLE SPEED CONTROL - ACCELERATOR PEDAL
RQ10003TOYOTA MOTOR CORPORATION02/16/2010UNINTENDED ACCELERATION
 On september 26, 2007, toyota filed a defect information report and notified nhtsa that some of its model year (my) 2007 and 2008 lexus e350 and toyota camry vehicles could experience unintended and uncontrolled acceleration due to interference between the optional all weather floor mat offered on those vehicles and the vehicles' accelerator pedal.this decision was influenced by an office of defects investigation (odi) engineering analysis.this recall was designated 07e082.two years later, on october 5, 2009, toyota filed a defect information report and notified nhtsa that a number of its my 2004-2009 lexus and toyota vehicles may also experience unintended and uncontrolled acceleration due to interference between the accelerator pedal and the driver's floor mat.this recall was designated 09v388.several months later, on january 27, 2010, toyota filed an amended, or supplemental, defect information report and expanded the population of vehicles to include additional my 2008-2010 toyota and lexus vehicles.since this expansiontook place in a different calendar year, this recall was designated 10v023.separately on january 21, 2010, toyota filed a defect information report and notified nhtsa that certain toyota vehicles and certain pontiac vibe vehicles contained a safety defect in the accelerator pedal assembly that may cause the accelerator pedal to become harder to depress, slower to return, or in the worse case, mechanically stuck in a partially depressed position.nhtsa designated this recall 10v017.in total, the four recalls cover over 7.6 million toyota and lexus vehicles as well as the pontiac vibe product made by new united motor manufacturing, inc., a venture of toyota and general motors corporation.nhtsa requires additional information from toyota to more fully understand and evaluate, among other things, whether the scope of the recalls identified above (makes, models and model years) is sufficiently broad.the agency is seeking to determine whether toyota viewed the underlying defects too narrowly as interference between the accelerator pedal and the driver

Consumer Complaints


Fail datemilesoccurencesPurchase date
VEHICLE SPEED CONTROL
09/12/201263000
 Tl* the contact owns a 2008 toyota highlander. while driving approximately 5 mph, the vehicle unexpectedly increased acceleration. when the brake pedal was depressed there was no immediate response which resulted to the vehicle crashing into a cement wall. the front passenger sustained bruises to the body and injured the left leg. a police report was filed of the incident. the vehicle was completely destroyed and towed to a collision center. the manufacturer was notified and planned to launch an investigation regarding the unintended acceleration. the approximate failure mileage was 63,000.
09/12/201263000
 Tl-the contact owns a 2008 toyota highlander. while driving approximately 5 mph, the vehicle unexpectedly increased acceleration. when the brake pedal was depressed there was no immediate response which resulted to the vehicle crashing into a cement wall. the front passenger sustained bruises to the body and injured the left leg. a police report was filed of the incident. the vehicle was completely destroyed and towed to a collision center. the manufacturer was notified and planned to launch an investigation regarding the unintended acceleration. the approximate failure mileage was 63,000. kmj
09/12/201263000
 Tl-the contact owns a 2008 toyota highlander. while driving approximately 5 mph, the vehicle unexpectedly increased acceleration. when the brake pedal was depressed there was no immediate response which resulted to the vehicle crashing into a cement wall. the front passenger sustained bruises to the body and injured the left leg. a police report was filed of the incident. the vehicle was completely destroyed and towed to a collision center. the manufacturer was notified and planned to launch an investigation regarding the unintended acceleration. the approximate failure mileage was 63,000. js
12/12/2011
 I was parked in front of a subway restaurant in a strip mall at approximately 7:30 p.m. after eating, my family and i left the restaurant and got into our toyota highlander. i put the car in reverse and backed out of my parking spot just a few feet. (it is a very narrow parking lot and faces a very busy street.) i bumped into a concrete pole that was behind me, that i could not see because of the darkness. i then put the car in drive, so that i could pull back up into my original parking spot and renegotiate how i was going to back out. as soon as i applied a little pressure to the accelerator, the car suddenly seemed to jump forward. before i could even process what what happening, the car accelerated very, very quickly and i slammed into the brick wall of the subway. there was not even time for me to think about applying the brake, it happened so fast. i felt like i had lost complete control of the vehicle. thankfully, no one was hurt, but there was property damage to the building and some to my car. i've been driving for 25 years and have no history of tickets or accidents. i do not drink and was not drinking on the night this happened. i was not under the influence of any kind of medication or ilicit substances.
08/17/201023000
 I was involved in a car accident on 08/17/2010 while driving my 2008 toyota highlander that has 23000 miles on it. the accident caused me total damage to my car and put my life in danger due to failure in the break/acceleration system on the car. the car did not stop but accelerated even though when i was pressing the break which caused me to hit a truck that was passing in front of me. i explained to the emergency crew that the accident was because of failure of the break/and acceleration system on the toyota car and i explained the same thing to the police officer who was presented on the scene. i like to mention here that the toyota dealer sent me a note of defection about my car prior to the accident and i took the car to the dealer shop and spent 2 hours there to have it fixed. the car now is at the state farm insurance and i can email/send you the car pictures after the accident.
06/24/201030000
 Tl- the contact owns a 2008 toyota highlander. the contact stated that while driving approximately 15mph the vehicle accelerated without driver intent at a very fast rate. the contact pressed on the brake and putting the shifter in neutral to get the vehicle to stop. there were no warning lights. the vehicle was taken home and toyota usa was contacted. they stated that an investigator would come inspect the vehicle. toyota filed case number 1003241216. the toyota dealer stated they will tow the vehicle to the dealership to have diagnostics done. the failure mileage was approximately 30,000. the current mileage is the same. rd
05/22/20105000
 On may 22, 2010 my toyota highlander sudden accelerated. i was at a full stop (red light) on 14th street at the intersection of castro heading west uphill. my foot was on the brake when my truck suddenly accelerated. the truck jerked forward even though my foot was on the brake. i reported it to san francisco toytoa service representative when i brought in my truck for the recall service on may 29, 2010. they completed the recall as required, but he dismissed my comment about the above incident. i believe the real issue is the electronic or software programming of vehicle controls and wish to have this documented if a more serious problem occures.
05/13/200815000
 Tl* the contact owns a 2008 toyota highlander. while driving at speeds of 45 mph, the contact depressed the brakes and the vehicle began to slow down. he removed his foot from the pedal and when he depressed the brake pedal a second time, the vehicle abnormally accelerated and crashed into a vehicle ahead of him. the vehicle continued to accelerate into the preceding vehicle every time the contact attempted to depress the brake pedal. the contact crashed into the rear of the preceding vehicle a total of 3 times. the dealer was unable to duplicate the failure. both vehicles were able to be driven from the scene. the failure mileage was 15,000 and the current mileage was 15,100.
10/01/200925000
 Tl*the contact owns a 2008 toyota highlander. while the contact was driving up an incline approximately 60 mph with the cruise control in activation the speed rate increased to 85 mph or higher. when the brakes were applied, the vehicle came to a complete stop; however, the identical failure occurred three weeks after the first failure. the vehicle was taken to an authorized dealer for inspection. the technician was unable diagnose the failure. the failure mileage was 25,000. the current mileage was 38,000.
02/02/201020000
 My 2008 toyota highlander has had one incident where the accelerator got stuck. i brought the vehicle to bernardi toyota in framingham, ma on 3/2/2010 and they advised that my vehicle is not part of the recall and they also conducted diagnostics on the vehicle and reported that all systems are normal. i am concerned about all of the confusing information pertaining to this problem offered by toyota and the fact it happened once to my vehicle, i am worried it might happen again.
03/11/20105000
 Tl* the contact owns a 2008 toyota highlander. while depressing the brake pedal from speeds of 5 mph, the vehicle suddenly accelerated. the contact attempted to stop the vehicle by depressing the brakes however, the brake pedal fell onto the floor board and did not engage. the vehicle proceeded to crash into a concrete statue. the vehicle did not come to a stop and proceeded to crash into a vehicle. the contact did not report any injuries. the police arrived to the scene but a police report was not filed. the vehicle was towed to a local independent mechanic. no repairs were made to the vehicle. the vin was not available when the complaint was filed. the approximate current and failure mileages were 5,000.
03/12/2010210001
 2008 toyota highlander . unintended vehicle acceleration. pulled into parking space and applied brake but vehicle speed up. vehicle went up and over the curb and continued to accelerate. the muffler hit the curb and stopped the car from going further. while car was still trying to go forward, managed to get the car in park and turned off the engine. extensive damage done to the undercarriage of the car. car was towed to toyota dealer. case number from toyota is [xxx] . information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
08/14/2009215061
 While i was driving our 2008 toyota highlander (with 21506 miles) to the toyota dealer for a tire inspection, the vehicle surged to approx 80 mph without accelerator pedal engagement. when i applied both feet to the brake pedal, it slowed the vehicle to approx 60 mph, but the engine continued to race out of control. i put the vehicle in neutral, but the engine continued to race. i put the vehicle back into drive and turned off the ignition. i eventually glided to a slow, difficult stop. no other vehicles were in the immediate area. after a 5 minute rest in park, i started the car and the engine raced. i immediately turned off the ignition. after another 5 minute delay, i started the vehicle again and it appeared normal. i drove the vehicle to the dealer and explained what had occurred. the dealer could not recreate the event and did not see any readouts indicating what had occurred. they explained it as a ect transmission that is common when the air conditioning is on. given recent events, my fear it that the explanation given to me is not accurate. i called the dealer several times over the past 2 months to determine what my options are for recall and repair. they continue to tell me to wait for a floor mat recall notice from toyota, and prior to receiving that notice, they cannot assist. i called the national toyota service center 1-800-331-4331 to file an incident report. i explained the situation above, they gave me a case number . they indicated that our vehicle was made in japan and should not be part of the pedal recall. they also indicated that we should be part of the floor mat recall which will include a computer chip adjustment that will install a brake override to ensure that the brake pedal will override the accelerator. give the recent events over the past 2 days, it appears that may not be working properly on other vehicles. since august 2009, this situation has not occurred again. my fear is that it will. *tr
12/07/2009295001
 On december 7, 2009, i had just arrived at my parking apron in front of my garage and was putting the car in park and had depressed the brake pedal to do so. the accelerator immediately jammed on full and the car went through a wooden two-car garage door taking all of the equipment with it and proceeded eighteen (18) feet into the garage and was stopped only by the stairs to the condo and the house foundation. there was $9,000 damage to the vehicle and $4,000 damage to the garage and stairs. toyota has examined the vehicle and claim it is not one of the recalled autos and this event must have been my fault. this is very distressing as i am a senior volunteer driving seniors to their medical appointments and an at fault accident would prevent my continuing this project. i firmly believe that some defect, probably electronic controls, caused the vehicle to do what it did and i am very afraid to continue driving it. even if, toyota's claim is correct that my foot wedged between the brake and gas pedal causing acceleration, would this not also be a design defect? please provide any information or assistance available. *tr
12/21/200820001
 Gas pedal is too tight. i would like some one to check the car. i strongly believe that there will be a big problem found with this model also. pedal is abnormally tight. *tr
02/12/20108000
 Tl*the contact owns a 2008 toyota highlander. he stated that while driving 5 mph and changing lanes, the throttle caused the wheels to lose traction control. after a while, the throttle engaged and the vehicle began functioning normally. the dealer was contacted and stated that the failure was normal. vehicle has been inspected but no errors were found and no repairs were made. the failure mileage was 8000 and the current mileage was 33000. updated 03/24/10 *bf
02/11/200813000
 Tl*the contact owns a 2008 toyota highlander. on february 10, 2008 while driving approximately 35 mph, the vehicle suddenly accelerated when she put her foot on the brake pedal. the vehicle failed to slow down. she lost control and swerved the into the left lane and crashed into another vehicles rear bumper causing that vehicle to crash into the vehicle in front of them. she sustained injuries to her ribs. the other two drivers also sustained injuries. the insurance company was in the process of investigating the failure. the vehicle was destroyed. the failure and the current mileages were 13,000. a police report was filed. the vin was not available when the complaint was filed. updated 03/30/10. *lj
01/05/2010260001
 In january 2010, i was parked in my daughter's daycare driveway. the driveway has a normal slope. i turned the vehicle on while in the driveway and even though i was pressing on the brakes the brakes failed and the car began rolling backward. i had to use the emergency brake to stop the vehicle. thankfully no children were around me. the incident happened again moments later while the car was parked in my driveway, which has a minimal slope. again the brakes lost pressure and did not work. in both instances i noticed the vehicle stability control light was on. i took the car to the dealership after the vsc light turned on 4x in the same day. the dealership cannot find the problem. the vsc light and brakes fail on a routine basis...at least once a week. i make sure that the emergency brake and parking brake are engaged and that the vsc light does not turn on before shifting to drive. this care is unsafe considering the vsc engages for no apparent reason. *tr
03/01/20081001
 This is an intermittent problem with acceleration we have had with our toyota highlander since we purchased the vehicle. when accelerating, the vehicle will periodically over-rev before the automatic transmission shifts into the appropriate gear. this results in a momentary lack of acceleration. again this is an intermittent problem. when taken to the toyota dealer, they say they cannot recreate the problem and that there is nothing that they can see that is wrong with the vehicle. *tr
10/28/200938400
 Tl*the contact owns a 2008 toyota highlander which was purchased in october 2007. she stated that while attempting to make a left turn with her foot on the brake pedal, there was a sudden increase in rpms without warning. she assumed the floor mat was blocking the accelerator pedal; however upon further investigation found this was not the case. the vehicle then proceeded to abnormally accelerate at speeds of less than 15 mph. the contact used both feet to depress the brake pedal and abruptly shifted the vehicle into the park position. the vehicle continued to idle until she shut the engine off. the dealer was contacted and she was advised that there were no recalls on her vehicle. the dealer nor manufacturer provided any assistance. the failure mileage was 38,400 and the current was 39,538. updated 3/24/10 *cn
10/28/2009384001
 At the end of october, 09, i was driving with both of my boys in the car. i got into the left turn lane on bay area blvd, houston,tx. i had one car in from of me. i had my foot on the brake and my engine raced and i started to go forward. i looked down quickly to see if the floor mat was stuck and it was not. i pressed both feet on the brake and continued to move forward. i put my car in park and turned the car off. my 11 year old was in the front seat and he experienced the entire situation. i was very scared that i would hit the car in front which is why i put the car in park and turned it off. i did not think anyone would believe me so i did not tell anyone about it. last weekend i was waiting at the red light with my foot on the brake to turn left and my car engine started to race again, i was ready to put my car in park but the light turned green so i was able to move forward. i contacted star toyota in league city and spoke to the service manager. i was informed again ( once by the sales manager) that my car vin had a j in front of it so it was not involved in the recall. i was told to bring it in at my expense to have it looked at and was referred to the 800 331 4331. i called that number and received a recording that due to the high volume of calls that they were not accepting calls and was referred to the toyota press room on line. i went to that site and did not find any way to contact toyota. i have a dangerous car and i cannot get help with it from the dealer. i don't care if the vin has a j in front of it or if it was made in japan. i have owned this car since oct 2007. my husband complained several times that while he was driving the car on the interstate that it seemed to accelerate faster on its own. *tr
12/05/2009200001
 I am leasing two toyota vehicles ... a 2008 toyota highlander and a 2009 toyota camry. during december 2009 i experienced problems with the 2008 toyota highlander transmission and sudden acceleration while braking. details include a transmission noise rattle while driving on a california freeway at about 60 mph. this transmission noise continued for 3-4 minutes, sounding louder as if a part was loose inside of the transmission. i shifted the transmission on the 2008 highlander between gears and the noise eventually stopped. the second complaint on the 2008 toyota highlander occurred on december 5, 2009, while i was parking the vehicle. as i approached the parking place, with my foot covering the brake pedal, i experienced unexpected acceleration while braking. the 2008 toyota highlander suddenly lurched without warning and would have continued to accelerate through a plate glass window at the bank if i didn't apply full force of the brake! i was able to apply the brake firmly enough to overcome the sudden acceleration in order to stop the vehicle in time. carlsbad, california toyota of carlsbad was notified on december 9, 2009 in writing regarding these two issues. i had personally delivered a two page document detailing both of these complaints to the toyota of carlsbad service department. i have not received any response from my complaint by toyota of carlsbad or the toyota motor corporation. *tr
11/30/200933000
 Tl* the contact's sister owns a 2008 toyota highlander. the contact's sister was driving and the vehicle accelerated across the interstate, hit an embankment and then was hit by a truck. the vehicle burned and the driver was killed as a result of the accident. the vehicle was destroyed but there was no investigation into the cause for the accident. the contact called the manufacturer but was not able to get in touch with any representatives. the current and failure mileages were approximately 33,000. updated 03/10/10 *bf
12/21/200820001
 Crash and injury on dated 12/21/2008 where i thought my 2008 highlander which i bought a month ago skid on a dry road in broad day light. speed was below 20 mph 1000 ft away from my home inside the neighberhood of reading, pa 19606. we were going to see a movie on a weekend. on lynn ave my car skid and hit a parked trailer behind. i could not get time to press the brake at all. all i thought is snow/ black ice. myself and attending police officer did not find any ice on the road. so, as usual human error was blamed. but my 14 yr son noticed the skid before incident. my wife and son both were injured in the crash. in over one year i could not get satisfied with the police report which said my speeding was to blame. we all knew i was not speeding near my home. the control of my car went away from my hand. the car sped up and before any realization it hit the back of the trailer. if you see the car and the way it hit, only reason you will believe that the driver must have been drunk. but i was not. now i know what really happened that day. it is the reason why the recall happened. *tr
08/13/200980001
 On august 13, 2009 my wife was driving our 2008 toyota highlander limited, 4wd suv when she suddenly lost control and crashed into a wooden telephone pole, totaling the car. according to her, the car suddenly accelerated and she couldn't stop the vehicle. *tr
08/11/20084957
 Tl* the contact owns a 2008 toyota highlander. while driving in reverse out of a parking garage, the all-weather floor mat shifted under the accelerator pedal and caused it to stick which caused him to crash into the garage. the vehicle was taken to a collision center and repaired at an estimated cost of $4,000. the failure mileage was 4,957. the current mileage was unknown.
03/13/2009120001
 2008 toyota highlander - accelerated to pass a car in the next lane so i could pass and the accelerator got stuck. i could not stop the car. i pulled into the shoulder and though the car into neutral and had both feet on the brake and still the car wanted to go but it slowed a bit so i threw it into park and the jerked but finally came to a stop and i shut off the car. this is the 2nd time this has happened to me and i am afraid that it may cause a serious accident. currently the car is at the dealership. however, the dealership says they haven't heard of this before. yet when i googled the issue toyota has had this problem before with the highlander as well as other vehicles including the camry. *tr
04/21/20086500202/01/2008
 In feburary 2008, i purchased a 2008 toyota highlander. on two separate occasions since purchasing the vehicle, when slowly pulling into a parking space the vehicle unexpectedly accelerated. on the first occasion (april 2008), the incident ended in an accident as the vehicle slammed into a wall. the second incidence occurred approximately 3 months later and nearly caused another accident. again, as i was pulling into a parking space the vehicle unexpectedly accelerated. however, the vehicle was stopped by a parking pylon before hitting a wall. i have had the vehicle inspected by the local dealership and they claim that they can not find any issues with vehicle. based on my research, this does not appear to be an isolated problem as other toyota vehicles are noted as having the same issue. i feel that this vehicle is threat not only to the safety of my family, but to others on the road. updated 08/08/08. *jb
VEHICLE SPEED CONTROL - ACCELERATOR PEDAL
04/20/201033830
 Tl* the contact owns a 2008 toyota highlander. while driving at speeds of 35-40 mph, the vehicle accelerated without warrant. the contact applied the brakes but the vehicle continued to accelerate and the brakes would not engage. the vehicle proceeded to crash into a curb several times before coming to a stop. the contact stated also she had previously received notification of nhtsa recall campaign id number 10v023000 (vehicle speed control: accelerator pedal) but had not taken the vehicle for recall repairs. the approximate failure and current mileages were 33830.
12/07/200929000
 Tl*the contact owns a 2008 toyota highlander. on december 7, 2009 the contact drove into his parking garage and depressed the brake pedal when the accelerator pedal immediately jammed causing the vehicle to crash into the garage, approximately 18 feet. the vehicle stopped at the stairs. there was $9,000 worth of damage to the vehicle and $4,000 for the garage. toyota has examined the vehicle and stated that the vehicle was not a part of the recall yet it was the contacts fault. the contact also stated that there was an electronic failure. toyota advised the contact that his foot went between the accelerator pedal and the brake pedal causing the vehicle to crash into the garage. the failure mileage was 29,000. the current mileage was 30,000.