Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EXTERIOR LIGHTING | |||
| 01/06/2010 | 60000 | ||
| Lens is melting in front of day time running lite bulbs on both left & right sides of my 2006 toyota highlander hybrid.concerned this could cause fire as this is also the high beam lite. if left on accidently these could become very hot as the halogen bulbs will actually melt glass. | |||
| 12/01/2010 | 83000 | ||
| Plastic headlight lenses are melting directly over the daytime running light (drl) halogen bulbs on both sides. the lights are the same as the 'brights' but should be at 50% power when used as drl's. dealer informs me that they have never had this complaint and cannot find any other instances on-line or in their database, but there are several that i found within a few minutes of searching. at this point, it is only covered under the 36,000 mile warranty, but as this is a significant defect in either the plastic lens covering or in the bulb itself (running too hot) or in the drl relay that should be at 1/2 power, i would like to submit this for your consideration | |||
| 07/15/2006 | 40000 | 1 | |
| I own two highlander hybrids, 2006. one was purchased in september 2005, the other in september 2006. on the older of the two, in front of the daytime running lights i have exactly the same melted plastic shown in multiple pictures i found online. on the newer one, you can see imperfections forming on one side, and a smaller fully melted area in the other. i am in touch with toyota and they are offering new lens parts and i must pay labor. i pushed back and told them i believe this is a manufacturers defect, and that it should be covered by both my original warranty and the nearly $2000 toyota assurance extended warranty. this defect will ultimately obscure the light and make my vehicle harder to see on the road, which presents a safety hazard. as the problem progresses, a hole will form in the lens allowing children to touch the extremely hot halogen lights, potentially resulting in serious burns. it will also expose the headlamps to damage from rocks that would have been blocked by the melted part. from the two highlander hybrid 2006's i have, in central california's mediterranean climate it appears that the problem becomes apparent between 40,000 and 60,000 miles. related odi numbers for my other 2006 highlander, which is a year older and has a more pronounced problem due to the additional time with the daytime running lights on: 10292093 multiple complaints for the same problem exist on the highlander 2005 model complaint filed 20070816, crownsville, md (resulted in fire in headlamp) complaint filed 20060712, setauket, ny. *tr multiple complaints for the same problem exist on the highlander 2004 model complaint filed 20050409, medway ma complaint filed 20081222, quincy, wa complaint filed 20071203, sparks, md | |||
| 07/15/2009 | 45000 | 1 | |
| I own two highlander hybrids, 2006. one was purchased in september 2005, the other in september 2006. on the older of the two, in front of the daytime running lights i have exactly the same melted plastic shown in multiple pictures i found online. on the newer one, you can see imperfections forming on one side, and a smaller fully melted area in the other. i am in touch with toyota and they are offering new lens parts and i must pay labor. i pushed back and told them i believe this is a manufacturers defect, and that it should be covered by both my original warranty and the nearly $2000 toyota assurance extended warranty. this defect will ultimately obscure the light and make my vehicle harder to see on the road, which presents a safety hazard. as the problem progresses, a hole will form in the lens allowing children to touch the extremely hot halogen lights, potentially resulting in serious burns. it will also expose the headlamps to damage from rocks that would have been blocked by the melted part. from the two highlander hybrid 2006's i have, in central california's mediterranean climate it appears that the problem becomes apparent between 40,000 and 60,000 miles. *tr | |||