Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 12/18/2008 | 10200 | 1 | |
| After 10,000 mile service and new battery and about two weeks use the car's steering failed to respond in store parking lot . i had car towed to dealer. the car's three year warranty ended in sept. and i did not purchase the extended warranty. the dealer advised after 3 days that parts for rack & pinion steering needed to be ordered they were $1500 an a deposit was required. in 3 weeks the car was repaired and returned requested some type assistance so dealer took off $200.00 the bill. *tr | |||
| 01/10/2009 | 39200 | 1 | |
| I was pulling up to subway and i noticed that my steering was a little tight. i went and ate and then headed to my friends house in orlando. while i was on the highway i almost hit a car because the steering started to jerk violently towards the right and left. i made it to a toyota dealership in orlando because it was right next to me, but as i was parked and the engine still running the wheel wouldn't stop moving back-in-forth. that is when i found out toyota will not pay for the repairs for free, even though i could of killed or injured myself and other people around me. toyota needs to do something about this and fix it!!! *tr | |||
| 12/29/2008 | 47600 | 1 | |
| Pulling away from parked position. steering system failed,making vehicle undriveable. vehicle is currently at town&country toyota in charlotte nc. had this failure happened at high speed a fatal accident could have occurred. *tr | |||
| 11/08/2008 | 45000 | 1 | |
| The steering just stopped working, didn't lock, but it took raw muscle to turn the vehicle to avoid hitting a tree. no indication of anything that was wrong prior loss of steering. my wife was on a winding road and slowed down to make a right turn (the previous turn on the road was a left) and the wheel started to, for lack of a better term, buck back and forth. she had just enough time to stop before the next turn in the road. no crash and no injury, but it could have been a lot worse. right now the car is at the dealership to be fixed. *tr | |||
| 10/07/2008 | 43058 | 1 | |
| 2006 toyota highlander hybrid (43,058 miles) - loss of electronic power steering assist after driving one hour in the highway, i stopped at my parents house, when i was maneuvering to park the suv in the side of the road, i lost the eps assist in the middle of the lane. fortunately i was not in the highway and there were no accidents. it was very difficult to maneuver the suv to a save spot after the loss of the eps assist. i took my highlander to toyota authorized service dealer, at the beginning the technicians were unable to diagnose the problem, toyota has not issued an technical service bulletin about the issue, even when i have found information in this site that more than 109 similar cases has been reported (investigation#pe 06-055). it is totally unfair that i have to pay for repair that is clearly is a manufacturers defect. please feel free to contact me at your convenience. this is safety issue that needs to be solved asap. there is people's lives at risk. *tr | |||
| 10/05/2008 | 52505 | 1 | |
| 2006 toyota highlander hybrid. power steering failed pulling away from house. immediate failure with no warning signs. i think this would have been catastrophic on the highway with my wife driving. the vehicle is so hard to steer, i would hate to think what would have happened if my wife were driving anywhere. this vehicle has only 52,000 miles. i typically keep a vehicle until it has 250, 000 miles. i have never suffered a failure like this in the 32 years that i have been driving. *tr | |||
| 07/01/2008 | 55000 | 1 | |
| I own a 2006 toyota highlander hybrid with over 50k miles on it. on 1 july, 2008 i started my car in the morning to drive to my commuter location and found i had no power steering. the power steering had been fine when i pulled in the evening before and somehow just failed sitting still over night. i had the vehicle towed to a toyota dealership who said they were unable to diagnose the problem and resorted to calling toyota technician's in california. they've now told me today that they have to replace the power steering rack and since my car is outside the warranty terms (over 36k) it will cost $1,840. in my internet research on this issue i've discovered that this is not an isolated incident. there are numerous reports of this occurring on both the 2006 highlander hybrid and the 2006 lexus rx400 hybrid. your agency even investigated the issue (#pe06055) but unfortunately came to the conclusion that since it only seemed to occur at low or no speed and no one had been hurt or killed that it didn't warrant a recall. i think that toyota and your agency have just been fortunate that there have been no injuries or fatalities up to this point. you risk serious public embarrassment if toyota is not forced to correct this defect. *tr | |||
| STEERING - ELECTRIC POWER ASSIST SYSTEM | |||
| 10/06/2008 | |||
| I own a 2006 toyota highlander hybrid with 43058 miles. on october 6, 2008, after driving on the highway for one hour, i decided to visit my parents, while backing-up to park on the side of the street, i loss all the power steering. it was very difficult to maneuver the vehicle, finally i reach a save area. a signal was lighted on my instrument panel, after reading the owners manual, i find a page were states that the eps system can protect itself from overheating causing the loss of power steering assist. in a highlighted section of the owners manual, it ask the owner to take the vehicle to a toyota service center if a eps failure happens. i took the vehicle to a toyota dealership as recommended by the owners manual. they are aware that the eps system is not working but were unable to diagnose the problem. by the similar cases found in the internet with the same eps issue i can forecast that the cost of the repair will be anywhere from $2,000 to $3,000 plus the fact that spare parts are about 20% higher cost in puerto rico than the rest of the us, if they are available.i do not agree that this issue is not a safety problem. this is a design flaw and quality issue that is the manufacturers (toyota) responsibility. why do i need to pay for a repair that is a manufacturers responsibility? neither the dealership or the toyota distributor on puerto rico has been able to identify or provide support to identify the cause of the eps failure. apparently, toyota has not issue a technical service bulletin about the eps failure in the 2006 highlander hybrid. | |||
| 12/24/2007 | 1 | ||
| The steering wheel suddenly pulled to the left in the direction of oncoming traffic, then to the right and left very quickly. my husband had to steer with his arms braced against his knees to drive it down to the dealer, where they told him that the steering assist motors were not getting the information from the driver properly and so were pulling the car in random directions. if someone with less upper body strength (like me) had been driving, the car would have gone right into oncoming traffic. the highlander will be at the dealer for a while; they can't tell us how long it will take to fix it. we are hoping that the replacement assembly will not do the same thing. *tr | |||