Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEATS | |||
| 07/10/2009 | |||
| In july of 2009 i noticed a tear on both front leather seats, in almost the same spot, on the side of each seat. we take very good care of our car and we are not overweight. toyota will not replace or repair the seats. even though it is very clear this is a defect. both front seats with tears in the same location? we paid extra for the limited' edition which includes 'high quality leather seats'. we have another car with 500,000 thousand miles on it (not a toyota) and the seats show no signs of tearing. we had a toyota salesman call us and wanted to know if we wanted to trade in our 2006 highlander for a new one and the answer is no. we have already had to have the headlights replaced because they had melted in the middle of the headlight due to the daytime running lights. toyota paid for the labor but we had to pay for the headlights. with toyota going through so much bad press, one would think they would bend over backwards for customer service, do the right thing, so that people would want to buy toyota again. are there other complaints about this and if so, why won't toyota help out? we will now have to pay a car interior shop to repair the tears on both seats, not happy with that. it is a shame because all in all we are very pleased with our highlander hybrid. | |||