Toyota Highlander Hv 2009
Model Highlander Hv made in 2009 by Toyota got 23 consumer complains there is 1 recall as well as 2 service bulletins. Consumer complaints with reference, among others things, to electrical system, electronic stability control and service brakes, electric. Technical service bulletines regarding engine and engine cooling, equipment. There was one recall concerning equipment .
Model 2009
Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| EQUIPMENT - OTHER - LABELS | ||||||||||||||||
| 09V223000 | TOYOTA MOTOR NORTH AMERICA, INC. | from 09/01/2005 to 05/04/2009 | V (Vehicle) | 27080 | 09/18/2009 | OVSC | TOYOTA MOTOR CORPORATION | 06/15/2009 | 06/15/2009 | 571 | 110 | |||||
| Defect Summary | Toyota is recalling 27,080 model year 2005 through 2010 passenger cars built from september 1, 2005 to may 4, 2009. these vehicles were not equipped with load carrying capacity modification labels which fails to conform with the requirements of federal motor vehicle safety standard no. 110, tire selection and rims. | |||||||||||||||
| Consequence Summary | Incorrect load carrying capacity modification labels could result in the vehicle being overloaded, increasing the risk of a crash. | |||||||||||||||
| Corrective Summary | Toyota will notify owners and provide them with a new, accurate label to be installed over the inaccurate label free of charge. the safety recall is expected to begin on or about august 31, 2009. owners may contact toyota at 1-888-270-9371. | |||||||||||||||
| Notes | Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING - ENGINE | |||||
| TSB-0064-10 | 02/04/2010 | 10034284 | Toyota: techstream ecu flash reprogramming procedure. flash reprogramming allows the ecu software to be updated without replacing the ecu. flash calibration updates for specific vehicle models/ecus are released as field-fix procedures de | 11/01/2010 | |
| EQUIPMENT - OTHER - LABELS | |||||
| SB-TC-09-017 | 08/03/2009 | 10030867 | Toyota: update to load carrying capacity modification. addendum label was installed at vehicle processing center when accessories were installed. the addendum label must be installed when accessories are installed which exceed 1.5% of th | 12/16/2009 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM - BATTERY | |||
| 01/01/1901 | 3 | ||
| 2009 toyota highlander hybrid. consumer states issues with battery. *tgw the consumer stated when he went to start the vehicle, the battery was dead. the tow truck driver informed the consumer he needed a new battery. when the consumer arrived to the dealer, he was told there was nothing wrong with the battery and they refused to put a new battery in the vehicle. less than two months later, the consumer went to start the vehicle and again the battery was dead. the dealer again, denied his request for a new battery. the dealer informed the consumer he needed to do more highway driving and that would take care of the problem. the consumer stated he did more highway driving, but again, the battery died. the consumer was denied a new battery for the third time. *jb | |||
| ELECTRONIC STABILITY CONTROL | |||
| 02/05/2010 | 10500 | ||
| In early february 2010 during heavy snowfall, i lost partial traction in my all-wheel-drive (awl), 2009 toyota highlander hybrid while driving up the steep street to my home. when the traction loss occurred, all power from the gas engine and the front and rear wheel electric motors was cut off by the computerized vehicle stability control (vsc)/traction control (trac) system. the loss of power to all four wheels resulted in the vehicle skidding perpendicular to the street and then sliding sideways down the mountain about 200 feet. that situation happened twice. by having no power to any of the four wheels, i was unable to steer the vehicle into the skid and had absolutely no control of it. this meant that when the awl was needed most, the vehicle became no wheel drive. there is a serious flaw in the engineering design. regardless of the reason behind the phenomenon, it constitutes a serious safety defect that could cause people to be seriously injured or killed. i have contacted toyota motor sales (tms) in ca and my local toyota dealer. both told me that the problem would have to be duplicated by a dealer tech before any resolution could be initiated. so, the next and last time it snowed here i contacted the service mgr who told his shop was closed because of the snow and no one was available to test drive my vehicle. basically, i have been ignored by tms and the dealer in hopes that i will drop my complaint. i previously reported the complaint as odi #10314563 via a telephone call. the lady who took my call entered it with incorrect information. nhtsa has not contacted me regarding an investigation of the incident, and i am hereby requesting such contact and followup. | |||
| SERVICE BRAKES, ELECTRIC | |||
| 06/24/2009 | 8000 | ||
| Right front brake clanks when brake pedel is pressed fairly hard. dealer claims this is normal for hignlanders and that his entire inventory exhibits the same symptoms. (start last year and continues; comments are from dealer today -- june 3, 2010.) | |||
| 03/05/2010 | 1 | ||
| Toyota highlander hybrid 2009 brakes fade for a brief but noticeable moment when braking. sometimes it is more pronounced than others but is similar to the other complaints i have seen re this same thing on this site. while to some it may feel like a slight acceleration it is more like there is a sudden release of brake pressure and then it comes back. *tr | |||
| 01/31/2009 | 1000 | 1 | |
| Toyota hybrids surge when braking. i took the car in twice to the dealer. the dealer told me they were aware of the surge. it occurs when the car is braking and the car goes from gas to charging the battery. *tr | |||
| 01/01/2010 | 10000 | 1 | |
| We are having the same issues with our 2009 toyota highlander hybrid as been reported in the toyota prius recall. at time the braking seems to stop for less than a second. *tr | |||
| 10/03/2009 | 6000 | 1 | |
| I own a 2009 highlander hybrid and am concerned that i am experiencing the same type of problems with braking that are now being reported for the prius. sometimes, when braking it feels like the brakes are not engaging and there is a sensation that the car is speeding up. continued pressure on the brake pedal finally slows the car down. i was recently involved in a minor accident when i was unable to brake quickly enough when approaching a traffic light and hit the car in front. the sensation that the brakes were not engaging was experienced at that time as well as on other occasions. i reported this issue to my toyota dealer just a few weeks ago, and the mechanic who test drove the vehicle, with me in the passenger seat, stated he experienced a similar delay in braking. the brakes were then tested using computerized diagnostics and i was told everything checked out ok but was offered no explanation of why i was having this issue with the brakes. i am sharing this issue with you as i believe my highlander hybrid 2009 may not be consistently trustworthy when the brakes are needed. please advise. *tw | |||
| 01/01/2010 | 10000 | 1 | |
| I own a 2009 toyota highlander hybrid. it has had three instances of unintended low speed acceleration since i purchased it in june 2009. the first time it happened, it was so unexpected and unconventional that i thought it must have been a mistake in my perception. the second time it happened i was more aware because it had happened once before. and the third time even more so. now i am alert for the event and will try to record it as accurately as possible if it happens again. as best i can describe it, i was slowing down, almost to a stop. it is at the point where you have slowed the car by braking, then take your off the brake or lighten the braking prior to the final braking which brings you to a full stop without a small jolt. i probably was traveling between 5 and 10 miles per hour. i had my foot off the gas and believe probably off the brake as well. all of a sudden the car accelerated. i depressed the brake and the car stopped normally. i have not worked on cars in years, but did extensively when i was a teenager. so i think of my senses as reasonably attentive to the sounds and motions of vehicles which indicate that something is amiss. hope this helps. *tr | |||
| 01/31/2010 | 8000 | 1 | |
| Brakes fade for a brief moment -- perhaps half of a second -- and then come back. although the brakes are being applied consistently throughout, the sensation is as if the driver were easing off the brake and then coming back on with more pressure. *tr | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 02/01/2010 | 5600 | ||
| Tl* the contact owns a 2009 toyota highlander hybrid. while driving at speeds of 15 mph and applying the brakes on a rough road surface, there was a delay in brake application. the vehicle did come to a stop after momentary hesitation. the dealer had not yet been contacted to report the failures. the failure mileage was 5,600 and the current mileage is 6,858. updated 05/19/10. *lj | |||
| 02/10/2010 | 1 | ||
| 2009 toyota highlander hybrid. i had noticed braking issues and heard about the prius recall. this describes exactly the issue i am experiencing with my brakes. from the toyota prius 2010 recall: some owners have reported experiencing inconsistent brake feel during slow and steady application of the brakes on rough or slick road surfaces when the anti-lock brake system (abs) is activated in an effort to maintain tire traction. *tr | |||
| 06/15/2009 | 100 | ||
| Tl*the contact owns a 2009 toyota highlander hybrid. the contact stated that when braking at low speeds, the brake would release on its own at a distance; however, when his speed increased the brakes performed normally. the failure occurred more frequently when he approached a stop sign in colder weather. the dealer told him that the braking system sent power to the battery and the failure was normal. he had not spoken with the manufacturer to-date. the current mileage was 7,773. the failure mileage was approximately 100. | |||
| 02/04/2010 | 1 | 05/01/2009 | |
| I write to highlight some unusual behavior exhibited by my 2009 hybrid highlanders braking system which i purchased in may 2009. in short, in certain driving conditions, there is a slight delay/pause between depressing the brake pedal and any braking force applied by the braking system. the delay is momentary and i've experienced this to last no more than half second (.5 sec.) at most i've noticed that this occurs mostly in a situation where i have forcefully applied the brake. it has seemed to recur mostly when driving down a decline. it does not occur during situations where i smoothly and evenly apply pressure to the brake pedal. during my 5,000 mile service at the glendora toyota dealerships, i mentioned the behavior (as well as a soft grinding sound during low speed travel) but they could not find anything wrong in their tests. my wife and i have both independently experienced behavior this several times and the problem is still recurrent. i have decided to report this behavior after reading todays ap article by ken thomas and yuri kageyama (us government investigating brakes in 2010 prius) which described similar problems with 2009 toyota prius vehicles. although the problems my particular vehicle has exhibited have thusfar been slight when compared to those reported in the article, i feel compelled to report the issue and i certainly hope that the problem does not surface during a time the extra braking time is needed. aside from the above-described behaviors, the vehicle has operated without problems and my family and i are otherwise very satisfied with our purchase and hope we can rely upon this vehicle for many more years. if i can be of any assistance to either the nhtsa or toyota corporation, please feel free to contact me. *tr | |||
| 01/07/2010 | 6000 | 1 | |
| I own a 2009 toyota highlander hybrid, purchased new in aug. 2009. i have experienced a few incidents related to braking that are similar to what's being described by prius owners. on certain road surfaces/conditions, i have felt what i would describe as a pause in the braking system. it's almost like a sliding sensation on ice, even though the vehicle is not sliding. the duration is for probably less than a second in duration, but enough to get the attention of the driver. it has happened only in isolated circumstances, and the majority of the time, the brakes work perfectly. there have been no accidents or mishaps in my experience with this condition. i have not notified toyota, as i am awaiting a possible investigation and potential recall. perhaps toyota needs to investigate all hybrid's braking systems. *tr | |||
| STEERING | |||
| 02/05/2010 | 10500 | ||
| In early february 2010 during heavy snowfall, i lost partial traction in my all-wheel-drive (awl), 2009 toyota highlander hybrid while driving up the steep street to my home. when the traction loss occurred, all power from the gas engine and the front and rear wheel electric motors was cut off by the computerized vehicle stability control (vsc)/traction control (trac) system. the loss of power to all four wheels resulted in the vehicle skidding perpendicular to the street and then sliding sideways down the mountain about 200 feet. that situation happened twice. by having no power to any of the four wheels, i was unable to steer the vehicle into the skid and had absolutely no control of it. this meant that when the awl was needed most, the vehicle became no wheel drive. there is a serious flaw in the engineering design. regardless of the reason behind the phenomenon, it constitutes a serious safety defect that could cause people to be seriously injured or killed. i have contacted toyota motor sales (tms) in ca and my local toyota dealer. both told me that the problem would have to be duplicated by a dealer tech before any resolution could be initiated. so, the next and last time it snowed here i contacted the service mgr who told his shop was closed because of the snow and no one was available to test drive my vehicle. basically, i have been ignored by tms and the dealer in hopes that i will drop my complaint. i previously reported the complaint as odi #10314563 via a telephone call. the lady who took my call entered it with incorrect information. nhtsa has not contacted me regarding an investigation of the incident, and i am hereby requesting such contact and followup. | |||
| TIRES | |||
| 01/19/2011 | 27233 | ||
| The tires on my 2009 toyota highlander hybrid failed and had to be replaced. the car was unsafe to drive in the snow even though it was an all wheel drive vehicle. | |||
| 01/01/2010 | 1 | ||
| Factory installed tires by many 2009 highlander owners have reported premature and dangerous tread wear. *tr | |||
| TRACTION CONTROL SYSTEM | |||
| 02/05/2010 | 10500 | ||
| In early february 2010 during heavy snowfall, i lost partial traction in my all-wheel-drive (awl), 2009 toyota highlander hybrid while driving up the steep street to my home. when the traction loss occurred, all power from the gas engine and the front and rear wheel electric motors was cut off by the computerized vehicle stability control (vsc)/traction control (trac) system. the loss of power to all four wheels resulted in the vehicle skidding perpendicular to the street and then sliding sideways down the mountain about 200 feet. that situation happened twice. by having no power to any of the four wheels, i was unable to steer the vehicle into the skid and had absolutely no control of it. this meant that when the awl was needed most, the vehicle became no wheel drive. there is a serious flaw in the engineering design. regardless of the reason behind the phenomenon, it constitutes a serious safety defect that could cause people to be seriously injured or killed. i have contacted toyota motor sales (tms) in ca and my local toyota dealer. both told me that the problem would have to be duplicated by a dealer tech before any resolution could be initiated. so, the next and last time it snowed here i contacted the service mgr who told his shop was closed because of the snow and no one was available to test drive my vehicle. basically, i have been ignored by tms and the dealer in hopes that i will drop my complaint. i previously reported the complaint as odi #10314563 via a telephone call. the lady who took my call entered it with incorrect information. nhtsa has not contacted me regarding an investigation of the incident, and i am hereby requesting such contact and followup. | |||
| UNKNOWN OR OTHER | |||
| 07/24/2009 | 12000 | ||
| 2009 toyota highlander hybrid. we have several safety related complaints: 1. my wife has never had an accident & to our recollection has never had a traffic ticket. she had a minor unintended acceleration and she tapped the truck in front of her. she took her foot off the brake & the car lurched forward. the dealer said it was not involved in a recall but the toyota website says it is involved in a floor matt recall. i've thrown the matt in the rear cargo area. 2. our garage is attached to our house with our bedroom above the garage. with 3 kids, both my wife and i have been distracted leaving the car in the garage to unload groceries or help the children. when on electic power we have neglected to turn off the ignition since the car is silent. only when the carbon-monoxide detector sounded in our garage did we realize the engine had started while we were in the house. we think this could be deadly to other families without carbon monoxide alarms who may also forget to turn off the engine when parked in an attached garage while on electric power. 3. the driver's seat-belt has broken and you can only fasten it by making a special effort to depress the button and hold it while insertig the buckle. normally you simply insert the buckle to fastenit. the car has many other issues that are not safety related. unfortunately, we believe our insurance company will settle my wife's otherwise uneventful tapping of a truck from the unintendd acceleration and charge this likely bogus injury claim by the truck driver gainst our policy. | |||