Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 09/06/2011 | 24000 | ||
| Tl* the contact owns a 2003 toyota matrix. the contact was driving 40 mph when the brakes were applied and the vehicle spun around four times. the contact stated that the ground was dry and there were no road hazards. the contact merged onto the shoulder for about twenty minutes and then drove home. the vehicle was not taken to the dealer. the manufacturer was notified and a claim was filed. the vin was unavailable. the failure mileage was 24,000. | |||
| 09/06/2011 | 24000 | ||
| Tl-the contact owns a 2003 toyota matrix. the contact was driving 40 mph when the brakes were applied and the vehicle spun around four times. the contact stated that the ground was dry and there were no road hazards. the contact merged onto the shoulder for about twenty minutes and then drove home. the vehicle was not taken to the dealer. the manufacturer was notified and a claim was filed. the vin was unavailable. the failure mileage was 24,000. kmj | |||
| 09/06/2011 | 24000 | ||
| Tl-the contact owns a 2003 toyota matrix. while driving 40 mph he depresses the brake slightly not hard and the vehicle spun around four times. he stated the ground was dry and no other road hazards. the contact merged onto the shoulder for about twenty minutes and then drove home. the vehicle was not taken to the dealer. the manufacturer was notified and a claim was file and was told a representative will return his call with 24 hours. the vin was unknown. the failure mileage was 24,000. mw | |||
| 10/15/2002 | 17000 | ||
| After purchase, complained of "steering wander." not only did the dealer carmax toyota not fix the problem, but returned the car with the power steering malfunctioning. after several more trips to the dealer, they finally replaced the steering rack admitting problems with some units. upon being informed that this made no difference, and without further retesting, carmax and toyota refuse to perform any more attempts at fixing either problem. so now i'm filing under maryland's lemon law because i'm stuck with a wandering car without full power steering. in addition, i had carmax change the oil at 300 miles. subsequently, i changed the oil at 400 miles and was surprised to see that it was black as coal indicating piston blowby. i just changed the oil at 3000 miles and the oil is a black as coal, as if the engine had closer to 90,ooo miles on it. | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 10/14/2002 | 27 | 2 | 09/21/2002 |
| After purchase, complained of having steering wander. and not only did the dealer not fix the problem, but returned the car with the power steering malfunctioning. after several more trips to the dealer, they finally replaced the steering rack admitting problems with some units. upon being informed that this made no difference, and without further retesting, carmax and toyota refuse to perform any more attempts at fixing either problem. ts | |||
| 10/14/2002 | 1 | 09/01/2002 | |
| Returned the new 2003 vehicle to carmax toyota complaining of steering wander. not only did they not fix the problem, but the vehicle was returned to me with the power steering malfunctioning and now requiring twice the effort. power assist is minimal from stop to about 50 mph. steering assist is increases as speed increases, exactly opposite of how it is supposed to work. three more visits to carmax and they refuse to acknowledge the problem. their actions are consistent with those where the maker and dealer know they have a recall problem looming and are trying to hide it. dt | |||
| STEERING - RACK AND PINION | |||
| 05/01/2002 | 1 | 05/01/2002 | |
| No summary listed for above vehicle. *ak | |||