Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE - BODY | |||||
| 02303 | 12/02/2003 | 10005832 | Center console box will not stay closed. *tt | 03/16/2004 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 09/24/2003 | 1 | ||
| Dashboard reflects off the windshield which impairs visibility. *ak images reflected all times throughout the day/night. *ph *jb | |||
| STRUCTURE - BODY - BUMPERS | |||
| 04/30/2004 | 50 | 1 | |
| The front spoiler on the matrix is constantly getting scraped up on driveways. it is too low. the only way to fix the problem is to put a whole new bumper on the car, at my cost. the spoilers are listed as a option, but where i am from it is impossible to find a xr without them installed. the car is less then a year old, and already looks bad. who would think they would design a car that would constantly get all scraped up. it would be nice if this option was truly a option.*ak | |||
| 11/10/2003 | 25 | 1 | 11/10/2003 |
| I purchased a 2004 toyota matrix on november 10, 2003. the first day i pulled into my driveway which has a slight slope, the bumper dragged on the driveway. even going very slowly, i realized that the front end of this vehicle was entirely too low. on november 17, pulling out from a store, i noticed it was still dragging and the drive was not as much of a slope as my drive. i notified classic toyota where i purchased the vehicle on november 17 about the problem. i went in to speak with them on november 22 since i lived an hour away. i was told that once i purchase the vehicle it was my responsibility. when they looked at the front bumper, they noticed that it was coming a part. i was told that i would have to pay for it. i took it to their parts department. the gentleman there told me that there was a major problem with the bumper and he had replaced several. he said they even had to replace the ones on their own lease cars and because of the constant complaints. this front bumper is barely 2 inches from the ground. toyota told me to just park on the road whenever to avoid any sloops. i am 20 years old and was very proud of paying for my first vehicle. toyota was aware of this problem and did nothing. i have taken all necessary care to use my vehicle in the manner it was intended, just drive it and my ability to do this is impaired by their design defect. the parts department will change the bumper out to their other make for this vehicle, but they are charging me for it. *la | |||
| STRUCTURE - BODY - DOOR | |||
| 06/25/2006 | 0 | 1 | |
| 2004 toyota matrix - windows, door handles and surging electric windows rattle, grind and pop. dealer could not address problem. eventually the window fell out. engine surges while stopped at light or in traffic. dealer could not address problem. the door handles have a metallic finish that peels away. occupants have cut their fingers on the edge of metal/plastic that was coming away. eventually got worse to where you could see the white plastic handle underneath so i peeled away the remaining sharp edges and caution occupants. dealer offered to repair at my expense. contacted the toyota customer service experience center and was referred back to a dealer. *tr | |||
| STRUCTURE - BODY - HOOD | |||
| 03/22/2009 | 96557 | 1 | |
| I was driving on interstate 88 at about 70 mph and at mile marker 117 the hood of my car flew open and shattered my windshield. i was stuck in the fast lane of traffic because i was in a construction zone and the shoulders were blocked off. i had nowhere to go, and it was a very scary situation. the hood latch has never failed before, and the last time i had my hood open was when i had my oil changed about two months before. i had driven on the interstate many times since then, and the hood was securely latched. i reported my damages to my insurance company, and the hood, windshield, roof and grill of my car were replaced, totaling $4,800 in damages. *tr | |||