Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| VISIBILITY - GLASS, SIDE/REAR | ||||||||||||||||
| 08V162000 | TOYOTA MOTOR NORTH AMERICA, INC. | from 01/06/2002 to 03/18/2004 | V (Vehicle) | 662178 | 04/16/2008 | ODI | TOYOTA MOTOR CORPORATION | 04/10/2008 | 04/10/2008 | |||||||
| Defect Summary | Toyota is recalling 662,178 my 2003-2004 corolla, corolla matrix and pontiac vibe vehicles equipped with power windows. the driver and front passenger door glass bolts may loosen and come off, causing the door glass to separate from the window regulator. due to the components becoming loose and possibly rattling, an abnormal noise may be heard from the driver and /or front passenger door when operating the power windows. | |||||||||||||||
| Consequence Summary | The door glass may separate from the window regulator, bind and shatter during operation of the power windows, causing driver distraction and/or injury. | |||||||||||||||
| Corrective Summary | Dealers will replace the driver and front passenger door glass bolts with newly designed bolts free of charge. the recall began on april 16, 2008 to toyota owners. the recall began on may 21, 2008, for pontiac owners. owners may contact toyota at 1-888-270-9371 or pontiac at 1-800-620-7668. | |||||||||||||||
| Notes | Toyota recall no. 80a/gm recall no. 07273.customers may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov. | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY - GLASS, SIDE/REAR | |||||
| 00505 | 04/19/2005 | 00505 | 10015812 | Wind noise from door glass window run. *tt | 08/12/2005 |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| VISIBILITY | ||||||
| EA08004 | TOYOTA MOTOR CORPORATION | 02/05/2008 | 05/01/2008 | SIDE FRONT POWER WINDOW SHATTERS | 08V162000 | |
| For the subject vehicles, there is a possibility that the retention force of the regulator bolts which attach the front side window glass to the power window regulator may not be sufficient due to an interference of the retention nut and the bolt shoulder radius.in this condition the bolt may become loose, causing a loud noise to be generated when the window is raised or lowered.if the vehicle and the power window are continuously operated in this condition, the bolt may completely separate, causing the glass to become misaligned, and in the worse case, the glass may shatter during operation of the power window.general motors corporation (gm) and toyota north america, inc. (toyota) will conduct a safety recall on the pontiac vibe, toyota corolla and toyota matrix vehicles to replace the regulator bolt with a bolt and washer.gm will recall 122,593 my 2003-2004 pontiac vibe vehicles.odi is aware of a total of 16,045 warranty and goodwill claims, 274 field and consumer reports, and 23 injuries for these vehicles.toyota will recall 415,341 my 2003-2004 toyota corolla vehicles. odi is aware of a total of 6,601 warranty claims, 150 field and consumer reports, and 11 injuries for these vehicles.toyota will recall 124,244 my 2003-2004 toyota corolla matrix vehicles.odi is aware of a total of 2,198 warranty claims, 113 field and consumer reports, and 6 injuries for these vehicles.odi is aware of a total of 24,843 warranty claims, 537 field and consumer reports, and 40 injuries for 662,178 my 2003-2004 vehicles.the recall is identified by nhtsa number 08v-162. | ||||||
| VISIBILITY - GLASS, SIDE/REAR | ||||||
| EA08004 | TOYOTA MOTOR CORPORATION | 02/05/2008 | 05/01/2008 | SIDE FRONT POWER WINDOW SHATTERS | 08V162000 | |
| For the subject vehicles, there is a possibility that the retention force of the regulator bolts which attach the front side window glass to the power window regulator may not be sufficient due to an interference of the retention nut and the bolt shoulder radius.in this condition the bolt may become loose, causing a loud noise to be generated when the window is raised or lowered.if the vehicle and the power window are continuously operated in this condition, the bolt may completely separate, causing the glass to become misaligned, and in the worse case, the glass may shatter during operation of the power window.general motors corporation (gm) and toyota north america, inc. (toyota) will conduct a safety recall on the pontiac vibe, toyota corolla and toyota matrix vehicles to replace the regulator bolt with a bolt and washer.gm will recall 122,593 my 2003-2004 pontiac vibe vehicles.odi is aware of a total of 16,045 warranty and goodwill claims, 274 field and consumer reports, and 23 injuries for these vehicles.toyota will recall 415,341 my 2003-2004 toyota corolla vehicles. odi is aware of a total of 6,601 warranty claims, 150 field and consumer reports, and 11 injuries for these vehicles.toyota will recall 124,244 my 2003-2004 toyota corolla matrix vehicles.odi is aware of a total of 2,198 warranty claims, 113 field and consumer reports, and 6 injuries for these vehicles.odi is aware of a total of 24,843 warranty claims, 537 field and consumer reports, and 40 injuries for 662,178 my 2003-2004 vehicles.the recall is identified by nhtsa number 08v-162. | ||||||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | ||||||
| EA08004 | TOYOTA MOTOR CORPORATION | 02/05/2008 | 05/01/2008 | SIDE FRONT POWER WINDOW SHATTERS | 08V162000 | |
| For the subject vehicles, there is a possibility that the retention force of the regulator bolts which attach the front side window glass to the power window regulator may not be sufficient due to an interference of the retention nut and the bolt shoulder radius.in this condition the bolt may become loose, causing a loud noise to be generated when the window is raised or lowered.if the vehicle and the power window are continuously operated in this condition, the bolt may completely separate, causing the glass to become misaligned, and in the worse case, the glass may shatter during operation of the power window.general motors corporation (gm) and toyota north america, inc. (toyota) will conduct a safety recall on the pontiac vibe, toyota corolla and toyota matrix vehicles to replace the regulator bolt with a bolt and washer.gm will recall 122,593 my 2003-2004 pontiac vibe vehicles.odi is aware of a total of 16,045 warranty and goodwill claims, 274 field and consumer reports, and 23 injuries for these vehicles.toyota will recall 415,341 my 2003-2004 toyota corolla vehicles. odi is aware of a total of 6,601 warranty claims, 150 field and consumer reports, and 11 injuries for these vehicles.toyota will recall 124,244 my 2003-2004 toyota corolla matrix vehicles.odi is aware of a total of 2,198 warranty claims, 113 field and consumer reports, and 6 injuries for these vehicles.odi is aware of a total of 24,843 warranty claims, 537 field and consumer reports, and 40 injuries for 662,178 my 2003-2004 vehicles.the recall is identified by nhtsa number 08v-162. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 08/14/2010 | 100000 | ||
| Tl -the contact owns a 2004 toyota matrix. while the contact was driving approximately 5 mph attempting to stop; the front driver side power window was activated, followed by a clunking and rattling noise. the vehicle had been previously repaired in december of 2008 under the nhtsa campaign id number 08v162000 (visibility:glass,side/rear). the contact stated the front driver side window operated correctly before the recall remedy repair was performed on the vehicle. the vehicle had not been repaired for the most recent failure. the failure mileage was approximately 100,000. js | |||
| 10/08/2008 | 33000 | ||
| Tl*the contact owns a 2004 toyota matrix. in may of 2008, the vehicle was taken to the dealer to replace the window bolts according to nhtsa campaign id number 08v162000 (visibility: glass). on october 8, 2008, while driving 65 mph, the front driver's side window shattered. the vehicle was taken back to the dealer and they stated that they would call the manufacturer to request additional repairs. the current and failure mileages were 33,000. | |||
| 06/25/2006 | 0 | 1 | |
| 2004 toyota matrix - windows, door handles and surging electric windows rattle, grind and pop. dealer could not address problem. eventually the window fell out. engine surges while stopped at light or in traffic. dealer could not address problem. the door handles have a metallic finish that peels away. occupants have cut their fingers on the edge of metal/plastic that was coming away. eventually got worse to where you could see the white plastic handle underneath so i peeled away the remaining sharp edges and caution occupants. dealer offered to repair at my expense. contacted the toyota customer service experience center and was referred back to a dealer. *tr | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 09/26/2009 | 35000 | 1 | |
| I am a 53-year-old woman who got the tip of my right index finger caught in the power window of a 2004 toyota matrix. it felt as if it would have cut it off had i not been able to press the release button with my other hand. as it is, one week after the event occurred, the tip of my finger is still numb. this was so easy to do, and so potentially damaging. pressure-sensitive power windows need to be implemented asap! *tr | |||
| 04/01/2008 | 40000 | 100 | 04/16/2004 |
| All four windows have loose bolts. paid for repair of 2. remaining 2 are real loose. *tr | |||
| 04/14/2008 | 32000 | 1 | 03/03/2007 |
| Driver side window made cracking sounds while rising and then shattered. *tr | |||
| 08/20/2006 | 1 | 03/13/2004 | |
| Passenger power front window makes a popping/clicking noise during operation. *tr | |||
| VISIBILITY - WINDSHIELD | |||
| 03/28/2008 | 67400 | 1 | 03/12/2005 |
| Due to closing car door while vehicle was stationary, rearview mirror fell off windshield taking a chunk of interior glass with it. had to replace whole windshield at my own expense. *tr | |||