Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| UNKNOWN OR OTHER | |||||
| 00207 | 04/26/2007 | 10022143 | Techstream ecu flash reprogramming procedure. *kb | 07/06/2007 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 06/01/2011 | 42393 | ||
| I am greatly concerned about the fact that how toyota is handling manufacturing defects could lead to the injuries or deaths of its customers. we received information from toyota saying that the onboard computer for the car was defective and needed to be replaced. however, the company did nothing for months despite repeated phone calls. toyota representatives on the phone initially provided no help in getting the problem resolved. we finally got permission to bring the car to a dealer for repair, which also had the engine light on (there can be many reasons for this, but they should be easily identified. i had to wait several hours because the initial replacement was also defective (i believe the date was 6/8/11). as i drove away from the dealership, which was now closed, the engine light came back on. we had to bring back the car, and were told that the 02 sensor was defective. i have read on the internet (although i don't know the accuracy of this) that toyota has been putting defective o2 sensors in cars that don't last as long as they should (ours only has 42k). we then had to pay an independent mechanic with a much higher customer service rating than toyota dealers have to find out what is actually wrong with the car. the problem was confused by the fact that the onboard computer was not consistent or accurate. for days the engine light was on, for days it was off. these mechanics said that the toyota dealer made an error and did not clear the computer's history so any future problem could be easily identified. so they cleared the history and we had to bring the car back in a few days. they then replaced the apparently defective o2 sensor. we hope this is over but don't have great confidence. there have been many problems reported with the matrix. edmunds.com reports that a periodic problem with this vehicle is failure of the powertrain control. | |||
| 04/12/2010 | 67000 | ||
| 2007 matrix bought new, having stalling and puttering engine problems when it had only 67,000 miles on it and regular maintnance. early april, 2010, car stalled out when i was entering on-ramp to freeway 15 in california. a car almost hit me in the rear as a result. managed to get car over to shoulder, where it died. couldn't restart it for 20 minutes. got it to toyota dealership where i purchased it. explained the weird stalling problem. they cahrged me $1,197.23 and only two days earlier had charged me $606.94 for a total of $1,804.22. i told them i thought it was something they had done; or part of the recall or a related safety isue of toyotas, but dealership wouldn't listen. argued with me, poor customer service. i am now writing to toyota to request reimbursement, as i've seen articles (cnn time article dated 8/10/10, saying there have been thousands of complaints on 2007 matrixes for stalling problems. toyota wouldn't even acknowledge this, and made me pay this outrageous amount. | |||
| 03/02/2010 | 27000 | ||
| March 2,2010 while stopped at a light at the intersection of joppa road and loch raven blvd. my 2007 toyota matrix accelerated, while my foot was on the brake into the truck in front of me...also stopped at the red light. you could smell brakes burning, police were called but only did a collision report since my front end was damaged and the truck was ok. no personal injuries. this was the first time i had anything like this happen with my car. i was terrified at the time. my car was towed to the toyota collision center. called toyota customer service, told it would take 30 days before an inspector would look at the car and the damage could not be repaired until after seen by the inspector. on march 31st the inspector looked at my car ( after it had been driven without my knowledge to a toyota dealer) i was told it would take another 30 days for his results. i am waiting for toyotas decision. | |||