Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SERVICE BRAKES, HYDRAULIC - ANTILOCK - ABS WARNING LIGHT | |||||
| T-SB-0018-08 | 03/19/2008 | 10024546 | Abs light and/or cruise light flashing and a/c inoperative. *nj | 04/23/2008 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES, ELECTRIC | |||
| 05/28/2010 | |||
| On may 28th, while pulling into my driveway as i've done with my 2008 matrix hundreds of times, the brakes failed and my car ran into my house. i could feel the abs firing, but the car failed to slow down. i have a short driveway, about a car and a half in length, and it is downhill. the approach to the driveway has me turning and braking while going over the bump of the curb. to add to that, it was raining the day this happened. fortunately, my approach was rather slow and no one was injured. my car sustained some minor damage, and my garage sustained more damage from the force of the impact. under the advisement of my auto insurance agency, i had the car towed to the toyota dealership for inspection. they informed me that they ran a complete diagnostic, and all of the systems were running fine. they reported to me that the brake pads were in good condition, and there were no hot spots. from their perspective, the car seemed fine. i advised them that while the diagnostics reported the car as being fine, the inability for the car to brake coming into my driveway, and the damage sustained, leaves me needing a better answer than that. they told me that when it next rained that i could come in and drive the car with one of their technicians to try and re-create the issue. it has been several weeks, and we have not had the proper weather conditions when they have been open and i have been able to get off work and get over there with our one remaining car. when i spoke to the dealer rep on monday, he re-iterated how their software diagnostic showed the car was operating fine. i asked him how then the 2010 prius had a software update to correct a braking issue. he said that the prius situation was complicated, brought on by the combination of turning, going over a bump and braking at the same time. i told him that was what happened during my accident. there was silence, and a repeat statement that i could come in and test the vehilcle with their tech. | |||
| 02/03/2010 | 100 | 1 | |
| I'm reading about the recent recall of the toyota prius involving brake problems - a momentary loss of braking capability while traveling over an uneven road surface, pothole or bump. this has been happening in my 2008 toyota matrix since the day i bought it. i'd like to go on record that this problem extends to matrix models. i have been fortunate to be able to regain control of the car on numerous occasions. i thought this was a something that happened with ibs brakes. *tr | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 12/09/2009 | 38218 | 1 | |
| I have had my toyota matrix for almost a year when it started having problems. the issue for me was coming to a stop light and the car wouldn't stop even though i was braking hard. it kept rolling forward. you could hear the acceleration. putting it in neutral was not an option when you are sitting in traffic at a light. i could either rear end the car ahead of me or get rear ended by the car behind me. i had to stop the car by putting it in park. the car bucked. it stopped the car and for that i was grateful because it just kept moving. i was on a cell phone call when it happened another time going into a garage. the car wouldn't stop again. my friend could hear the acceleration of the car through the cell phone. i couldn't stop the car with my brake. again i had to put it into park and it bucked again. i reported it to the toyota dealership on 12/9/09. i called the service manager after that date and he told me to bring the car back and i did on 2/19/10. the pedal was replaced on 3/4/10 and on week of 3/8/10 i experienced the same issue of the car not stopping and the accelerator sticking 3 times in one week. that's after the pedal was replaced. the dealership checked my car out on each occasion. i have documentation for all these visits and opened it looks like 2 accounts with toyota of america #[xxx] and #[xxx]. they have repeatedly told me that they could find nothing wrong even after driving the car for 4 miles. the problem is intermittent and driving 4 miles is ludicrous in order to see if they can experience the problem. they have told me they have done extensive diagnostic workups on the car. they will not check the computer or electronics as they say it is not the problem. help. i am in traffic everyday. i don't know when the failure will pop up on me. i now have to get rid of this car and i can't sell it to someone privately as i would be responsible for anything happening to that person. please help. thank you. *tr | |||
| 01/30/2010 | 32120 | 1 | |
| The brakes on my 2008 toyota matrix failed again january 30, 2010. the brake pedal will not depress for a moment and then once the pressure is taken off and reapplied it will engage. it has been an intermittent problem that started sept. 2009. i have taken the car to the original dealer on multiple occasions and the technicians could not find anything wrong. the case went to arbitration and was found in favor of toyota. i took the car back to toyota several times after arbitration. they kept it for several days and put 4 miles on the vehicle. they scheduled a lead technician to look at the vehicle and canceled the appointment the day before. unfortunately i felt that no matter how many times i took the vehicle back to toyota it was not going to be treated as a serious matter. *tr | |||