Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | |||||
| TSB-0087-12 | 06/13/2012 | 10045140 | Toyota: accelerator pedal sensor assembly information regarding the inspection, removal, and installation, if lubrication or oil, is applied. *pe | 08/21/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 03/12/2012 | 42651 | ||
| Tl- the contact owns a 2008 toyota matrix. the contact was driving 5 mph and attempting a left turn into a parking space when the vehicle accelerated unexpectedly and jumped a curb before crashing into a trash bin. the vehicle was not destroyed. there were no injuries but the police were contacted and report was filed. the vehicle was towed to a private mechanic and the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 42,651 and the current mileage was 42,680. kmj | |||
| 03/12/2012 | 42651 | ||
| Tl- the contact owns a 2008 toyota matrix. the contact was driving 5 mph when making a left turn into a parking space when the vehicle accelerated un expectantly jumped a curb and crashed into a trash bin. the vehicle was not destroyed. the crash caused no injuries but the police were contacted and report was taken. the vehicle was towed to a private mechanic. the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 42,651 and the current mileage was 42,680. rds | |||
| 05/28/2010 | |||
| On may 28th, while pulling into my driveway as i've done with my 2008 matrix hundreds of times, the brakes failed and my car ran into my house. i could feel the abs firing, but the car failed to slow down. i have a short driveway, about a car and a half in length, and it is downhill. the approach to the driveway has me turning and braking while going over the bump of the curb. to add to that, it was raining the day this happened. fortunately, my approach was rather slow and no one was injured. my car sustained some minor damage, and my garage sustained more damage from the force of the impact. under the advisement of my auto insurance agency, i had the car towed to the toyota dealership for inspection. they informed me that they ran a complete diagnostic, and all of the systems were running fine. they reported to me that the brake pads were in good condition, and there were no hot spots. from their perspective, the car seemed fine. i advised them that while the diagnostics reported the car as being fine, the inability for the car to brake coming into my driveway, and the damage sustained, leaves me needing a better answer than that. they told me that when it next rained that i could come in and drive the car with one of their technicians to try and re-create the issue. it has been several weeks, and we have not had the proper weather conditions when they have been open and i have been able to get off work and get over there with our one remaining car. when i spoke to the dealer rep on monday, he re-iterated how their software diagnostic showed the car was operating fine. i asked him how then the 2010 prius had a software update to correct a braking issue. he said that the prius situation was complicated, brought on by the combination of turning, going over a bump and braking at the same time. i told him that was what happened during my accident. there was silence, and a repeat statement that i could come in and test the vehilcle with their tech. | |||
| 03/30/2010 | 27500 | 1 | |
| After purchasing gas at 6:30 a.m., i started my 2008 toyota matrix and was rolling slowly out a slight incline to the street. the car lurched forward and i jammed first one foot then both feet on the brake while pulling up the emergency brake. it felt like holding back a horse at the starting gate. i put the car in park and the engine began racing like it does during an auto emissions test. i turned the car off and it stopped. i finally got the nerve to start the car again and it performed normally as it has since. i took the car to performance toyota in fairfield ohio on april 3rd as instructed by the service department so they could try to recreate the situation and have it on record that i experienced this incident. *tr | |||
| 02/14/2009 | 6000 | ||
| Tl*the contact owns a 2009 toyota matrix. the contact stated that while driving at approximate speeds of 35 mph in rainy weather, a vehicle ahead of him applied the brakes. the contact attempted to depress the brakes; however, the vehicle continued to accelerate. the vehicle proceeded to crash into the preceding vehicle and also a third vehicle. one of the vehicle occupants was injured. the police were called to the scene. the contact was not given a copy of the police report. the vehicle was driven to a local repair shop for an assessment of the damages. the failure mileage was 6,000 and the current mileage was 10,000. | |||
| 08/01/2009 | 30000 | 1 | |
| My 2008 matrix engine races up, and reaches speeds of 90 with out my foot on the gas. it happened for the first time almost a year ago. i was told that it was nothing, could it have been the mats.... i didn't have mats in my car. i haven't been able to use my cruise control, the engine rpm goes really high, like it is going to race. my husband was driving the car over the weekend and it raced, he was able to stop the vehicle. went to the side of the road. every time i have brought my car in they say they can not duplicate the problem. it usually happens after i have been driving my car for 30 or minutes. i'm trying not to worry about it, but i'm sure that there are other people out there who are having problems with their cars, take them to the shop and are being told that they can not duplicate a problem. any one who knows anything knows anything knows that 9/10 the mechanic can not duplicate the problem. *tr | |||
| 12/09/2009 | 38218 | 1 | |
| I have had my toyota matrix for almost a year when it started having problems. the issue for me was coming to a stop light and the car wouldn't stop even though i was braking hard. it kept rolling forward. you could hear the acceleration. putting it in neutral was not an option when you are sitting in traffic at a light. i could either rear end the car ahead of me or get rear ended by the car behind me. i had to stop the car by putting it in park. the car bucked. it stopped the car and for that i was grateful because it just kept moving. i was on a cell phone call when it happened another time going into a garage. the car wouldn't stop again. my friend could hear the acceleration of the car through the cell phone. i couldn't stop the car with my brake. again i had to put it into park and it bucked again. i reported it to the toyota dealership on 12/9/09. i called the service manager after that date and he told me to bring the car back and i did on 2/19/10. the pedal was replaced on 3/4/10 and on week of 3/8/10 i experienced the same issue of the car not stopping and the accelerator sticking 3 times in one week. that's after the pedal was replaced. the dealership checked my car out on each occasion. i have documentation for all these visits and opened it looks like 2 accounts with toyota of america #[xxx] and #[xxx]. they have repeatedly told me that they could find nothing wrong even after driving the car for 4 miles. the problem is intermittent and driving 4 miles is ludicrous in order to see if they can experience the problem. they have told me they have done extensive diagnostic workups on the car. they will not check the computer or electronics as they say it is not the problem. help. i am in traffic everyday. i don't know when the failure will pop up on me. i now have to get rid of this car and i can't sell it to someone privately as i would be responsible for anything happening to that person. please help. thank you. *tr | |||
| 05/01/2009 | 15000 | 1 | |
| 2008 toyota matrix developed a grunting/rattling sound when the cruise control was activated about a year ago. deactivating the cruise control didn't solve the problem but first disappeared after pulling off the high way, shutting off the engine and hence resetting the systems. which problem has been fixed by toyota newburgh ny swiftly, with the remark that this was something they had never experienced before. in the light of the accelerator problems that continue to plague us all this might be an item of interest on your behalf? *tr | |||