Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| AIR BAGS | |||||
| TSB-0122-11 | 09/06/2011 | 10042555 | Toyota: information provided for replacing the seat covers for vehicles equipped with side airbags. *pe | 12/16/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 10/24/2011 | 46000 | ||
| Tl* the contact owns a 2009 toyota matrix. the contact was driving approximately 55 mph on a mountainous road and unexpectedly fell asleep. the vehicle rolled down a ravine and crashed into two trees and boulders. the contact fractured his sternum and sustained bruises from the seat belt. a police report was filed of the incident. the air bags failed to deploy with the impact and the vehicle was towed to a collision center to determine the severity of the damage. the manufacturer was not made aware of the failure. the approximate failure mileage was 46,000. | |||
| 10/24/2011 | 46000 | ||
| Tl-the contact owns a 2009 toyota matrix. the contact was driving approximately 55 mph on a mountainous road and unexpectedly fell asleep. the vehicle rolled down a ravine and crashed into two trees and boulders. the contact fractured his sternum and sustained bruises from the seat belt. a police report was filed of the incident. the air bags failed to deploy with the impact and the vehicle was towed to a collision center to determine the severity of the damage. the manufacturer was not made aware of the failure. the approximate failure mileage was 46,000. kmj | |||
| 10/24/2011 | 46000 | ||
| Tl-the contact owns a 2009 toyota matrix. the contact was driving approximately 55 mph on a mountainous road and unexpectedly had fallen asleep. the vehicle rolled down a ravine and crashed into two trees and boulders. the contact fractured the sternum and sustained bruises from the seat belt. a police report was filed of the incident. the air bags failed to deploy with the impact. the vehicle was towed to a collision center and as of yet had not been declared as destroyed. the manufacturer was not made aware of the problem. the approximate failure mileage was 46,000. js | |||
| 06/07/2010 | 27000 | ||
| Tl-the contact owns a 2009 toyota matrix. the contact stated he had an accident due to the brake and acceleration not functioning properly. as he was slowing down at 5mph to a stop light and drepesses his brakes the vehicle acclerated and crashes into the back of a pickup truck. the air bags did not deploy. he had minor injuries but did not go to the hospital. the entire front end was damaged and a police report was file and available if needed. the vehicle was towed to an auto body shop. the vehicle was repaired previously under the recall for the accelerator pedal in february 2010. the vehicle continued to accelerate after the recall was done and was taken back to the dealer for inspection and they stated they cannot duplicate the problems each time they test drove the vehicle. the manufacturer was call and they stated the dealer informs them they cannot duplicate the failure each time they test drives the vehcile and there is no failure. the failure mileage was 27,000......mw | |||
| 07/06/2009 | 289 | ||
| Tl*the contact owns a 2009 toyota matrix. the contact stated that the vehicle suddenly accelerated rapidly after she depressed the accelerator pedal to make a left turn. the vehicle crashed into another vehice. the air bags did not deploy. both the contact and driver of the other vehicle sustained neck injuries; a police report was filed. the vehicle was towed to an authorized dealership where it was repaired at the contacts expense. the manufacturer called the contact and requested to take the vehicle apart to repair the problem. the contact wanted reimbursement for the repairs and wanted to give the vehicle back ,as she was still experiencing sudden acceleration intermittently. the failure mileage was approximately 289. the current mileage was approximately 2,900. | |||
| 02/24/2010 | 13787 | 1 | |
| On february 11, i took my 2009 toyota matrix to motorcars toyota of cleveland heights, ohio, to have the car repaired in the gas pedal recall. while there, i was informed of another recall on the car, on its brakes. both of these issues were address and i picked the car up on february 13th. on february 24 at 7:45am, i was driving westbound on i-90 in westlake, ohio; it was snowing and the roads were wet, unsalted. as i was rounding a corner near the crocker bassett exit, my car began to skid. i immediately began to pump the brakes and attempt to straighten my car out, but the brakes did not engage. i firmly pressed down on the brakes and nothing happened; i then tried the emergency brake and the car still did not slow down. i was unable to regain control of the vehicle and it began to spin out and to the left. i pumped the brakes as hard and fast as i could, but the brakes never engaged and my car hit the cement median at 55mph. due to a build up of snow and ice against the median, my car was propelled into the air and landed on its roof. my airbags did not deploy in the crash. *tr | |||
| 11/16/2009 | 5600 | 1 | |
| Toyota accident i drive a leased 2009 toyota matrix. at 8:24 am on november 16, 2009. pulling into a parking space at the doctors office building boca raton. the car was almost stopped and my foot was on the brake, when the car revved up to the maximum, jumped the curb and hit a palm tree. i immediately switched off the engine. i was dazed, and after a couple of minutes i got out the car to see the damage. having heard of car mat problems, i inspected the mats, but nothing was out of place. after a few minutes, i went to my doctors appointment , but had to leave before i saw the doctor, as i didn't feel well. despite a lot of front end damage, the car was drivable, so i decided to drive the car to my home , but i was frightened all the way as i thought the car might do the same thing again in traffic. when i got home i called allstate and reported the accident. i told them there is a problem with the car, as it accelerated by itself, and the driver side airbag did not inflate.. per instructions from allstate, the car has been towed to ed morse cadillac for repair of the damage incurred. my question is, can i legally break my lease and return the car to toyota, as it is unsafe.. *tr updated 05/25/10 | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| 01/13/2010 | 1 | ||
| Ltr fwd fm (ne) re unintended sudden acceleration from owner of a 2009 toyota matrix involved in an auto accident on 1/13/2010, reply to omaha, ne ofc. *tgw the consumer stated he rear ended another vehicle while attempting to brake, but instead the vehicle continued to accelerate. the consumer stated the police did not write up police report. the consumer also stated the air bags failed to deploy. upon inspection, it was determined the air bag sensors were fried, probably well before the accident. | |||
| AIR BAGS - SIDE/WINDOW | |||
| 06/20/2009 | 5000 | 1 | |
| I was traveling at eastbound at 25 mph and entered a controlled intersection in manitowoc, wisconsin. a motorcyclist traveling northbound approaching speeds of 60 mph ran a yield sign and t-boned my 2009 toyota matrix s 5 spd manual in the back passenger door and back quarter panel. the force of the impact spun my matrix 180 degrees so i ended up facing westbound at the curb. the passenger-side curtain airbag deployed. however, the driver's side curtain airbag failed to deploy and i ended up with a mild head injury and a sprain/possible dislocation of my left shoulder from where i struck the inside of the vehicle. my concern is why the driver's side airbag curtain failed to deploy when i was t-boned by a motorcycle at 60 mph turning my car 180 degrees to face the opposite direction i was traveling. in my opinion, based on the impact, my side curtain air bags should have deployed as the direction and force of the impact would obviously force my body in the same direction, north, into the side of my car; the same direction the motorcycle was headed. the failure of my driver's side curtain airbag deployment led to a head injury and a shoulder injury; possibly a dislocation of my shoulder. i am awaiting the radiologists review of the x-rays taken today at aurora health care center on reed avenue in manitowoc, wisconsin. toyota should take my concerns seriously and investigate the air bag systems in their 2009 matrix models. *tr | |||