Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 02/07/2009 | 2 | 10/06/2008 | |
| 2009 toyota matrix. consumer writes in regards to safety and operational issues with vehicle and seeks to return vehicle for refund of the purchase price. *smd the consumer stated she has experienced several near accidents because of the inability to see oncoming vehicles approaching from the left and traffic (particularly pedestrian traffic) blocked completely from her view on the right by the large side mirrors. additionally, backing up and detecting approaching vehicles from behind created an issue, because the pillars by the rear window blocked her view. in addition, the vehicle made a grinding sound while idling, and the under mount sounded as though there was a metal grinding on metal. | |||
| 05/01/2008 | 20000 | ||
| I have a 2009 toyota matrix and it continues to have issues. toyota has never sent notification of recalls and this car has a few. when i bring it up to the dealer they act as if i have no idea what i am talking about. my tires need replacement at 20,000 miles and the brakes grind when stopping even after they were replaced at the dealers expense after they told me there was nothing wrong with them twice! i had to go back to the dealer 3 times as the parts people sent the wrong parts twice!! the tire warning light is constantly coming on even though i have had it to the dealership 3 times and they tell me nothing is wrong. i am told that the change in temperature makes the light come on. i am to the point i am going to replace the tires and be done with it. the last thing i need is a tire blow out on the interstate. the engine gets sluggish and bogs down while on the interstate and the interior features keep having to be slammed back into place because they come out of place. i was told by a salesman at a car show that it happens with the matrixs and they don't know why. each trip to the dealership i am treated as a woman who knows nothing about cars. my father is a mechanic and i know my way around a car. cobb county toyota in kennesaw, georgia is the worst dealership. i am going to try another dealership or just head to an independent. i saved for 2 years to buy it and now i feel very upset that toyota cares so little about the customer. i understand there are a few more recalls out on the 2009 matrix, yet i haven't been notified of them by toyota. when i brought up the new recalls to the dealer he looked shocked and tried to tell me that wasn't true. why are new toyota buyers getting free service when our cars are the problem. i'm going back to honda! toyota use to be great. the president of the company should be ashamed and commit seppuku or at least provide current owners free service too. | |||
| STRUCTURE - BODY - BUMPERS | |||
| 08/27/2008 | 2500 | 1 | |
| As a owner of a brand new 2009 toyota matrix, i was recently hit by a bicycle rider riding his bike in a opposite direction on a side walk. he hit my front bumper and the bumper was slightly damaged. the bike rider had minor injuries. the police issued the rider a citation for riding his bike in the wrong direction. i went to a local certified auto repair shop and got my front bumper repaired including a paint finish. the cost came out to be $500 for this very minor damage. why? it turned out to be so costly ? because nowadays all the bumpers--front & rear are being made out plastic by auto manufacturers to cut cost. if the bumpers were to be made from steel, i wouldn't have to pay for any damage cost for any minor impact. my question to you: what happened to your old regulation 10 m.p.h. impact to bumpers to be free of any damage? did you cave in to the big brothers --auto manufacturers, and yet, the american consumers are being shafted for high cost of repairing the car. why don't you force the auto manufacturers to make all bumpers out of steel? the fact is the steel mill have already developed the steel material which is very comparable to plastic to be lighter, stronger and can be formed into bumpers very easily. please investigate and force the auto manufacturers to comply 10 m.p.h impact regulation. thank you! *tr updated 09/24/08. *jb | |||