Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| UNKNOWN OR OTHER | |||||
| T-SB-0042-08 | 04/21/2008 | 10024904 | Floor mat installation during pre-delivery service. *nj | 06/06/2008 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 12/27/2012 | 63085 | ||
| My daughter was driving home on a snowy night and suddenly the brakes became unresponsive, the abs and brake lights came on, and luckily she didn't need to come to a full stop at that time. after that the brakes worked for the rest of the drive home, but were spongy and she needed to give additional time to stop. toyota issued a tsb-0205-09 on 7/6/2009 about this - c0215. we spent 671.10 to repair the rear left and the mechanic said we will most likely need to do the rear right in the future. i called toyota reimbursement dept. about this and they said they would do nothing since it's out of the warranty period of 36k. they said it's not a saftey issue as well. my point to them was how can you issue a tsb in 2009 on a 2009 model and not back this problem up for the life of the car? they know the sensor is going to go bad most likely, it could cause a serious saftey issue, but no recall was ever issued. this is a dangerous business practice! we already had 2 recalls (floor mat interference with accelerator pedal and accelerator pedal reinforcement bar) on this vehicle. this needs to be addressed and the consumer shouldn't need to bear the cost! | |||
| 09/19/2008 | 2788 | ||
| On april l9, 2008 with 2788 miles on my new car the front tire went soft and when taken to dunn tire they told me the tire was defective. i was naturally upset with so few miles but put a new one on which cost me $l61. a few weeks ago, my car was pulling to the right and the mechanic at monro muffler told me i had a bad tire and would have to replace both front tires ($408) i could not afford it and called goodyear who told me they would check it out and perhaps replace the tires. after two weeks i called again as nothing was done and i feel i am driving on unsafe tires as now it pulls to the left. my contention is that defective goodyear tires were on my car when purchased. they are eaglers-a sport tires. i do not know if goodyear will offer to replace them or not but feel there is a safety issue involved here and i should not be responsible for replacing 3 tires on a car that at the time of the last tirre check had l5,701 miles on it. i know goodyear recalled some of their tires but not sure if the ones on my car are included. think not. | |||
| 05/01/2008 | 20000 | ||
| I have a 2009 toyota matrix and it continues to have issues. toyota has never sent notification of recalls and this car has a few. when i bring it up to the dealer they act as if i have no idea what i am talking about. my tires need replacement at 20,000 miles and the brakes grind when stopping even after they were replaced at the dealers expense after they told me there was nothing wrong with them twice! i had to go back to the dealer 3 times as the parts people sent the wrong parts twice!! the tire warning light is constantly coming on even though i have had it to the dealership 3 times and they tell me nothing is wrong. i am told that the change in temperature makes the light come on. i am to the point i am going to replace the tires and be done with it. the last thing i need is a tire blow out on the interstate. the engine gets sluggish and bogs down while on the interstate and the interior features keep having to be slammed back into place because they come out of place. i was told by a salesman at a car show that it happens with the matrixs and they don't know why. each trip to the dealership i am treated as a woman who knows nothing about cars. my father is a mechanic and i know my way around a car. cobb county toyota in kennesaw, georgia is the worst dealership. i am going to try another dealership or just head to an independent. i saved for 2 years to buy it and now i feel very upset that toyota cares so little about the customer. i understand there are a few more recalls out on the 2009 matrix, yet i haven't been notified of them by toyota. when i brought up the new recalls to the dealer he looked shocked and tried to tell me that wasn't true. why are new toyota buyers getting free service when our cars are the problem. i'm going back to honda! toyota use to be great. the president of the company should be ashamed and commit seppuku or at least provide current owners free service too. | |||
| 09/22/2010 | 19400 | ||
| I have a 2009 toyota matrix that has multiple issues including a steering issue that almost caused my family their life, now i am being told i need new brakes at 19,800 miles. the rear brakes are not adjusting at all which may be causing the steering issues. car is having interment issues going into 1st and reverse, reported multiple times, toyota says they cannot duplicate. car is still under warranty. also, one tire is wearing on one side which is a known issue. the steering issues has been reported along with the one tire wearing issue by over 500 people but toyota will not recognize it. i am scared to take my car on the interstate due to the steering issue and this is a new car with low miles. my family is at risk of break failure, or worse due to the defects. when i called toyota,m they said if i ride my breaks a lot, that could be the cause. i do no such thing. this car is only driven to work and back everyday and has been serviced on a regular basis only by toyota dealer in rivergate. i have also reported defects in the gas gauge. when i fill the car up, it registers on empty for at least 2 hours before moving to f. it does not happen every time and since toyota cannot see it, they said they cannot fix it. | |||
| 11/15/2009 | 4000 | ||
| We have a 2009 toyota matrix that would not stop as my husband was driving down our long driveway. he went over a curb, hit some bushes, went down thru a field and almost into our pond--this happened twice before he finally got it stopped before hitting a large boulder.we want the scratches fiixed. | |||
| 05/22/2010 | 22700 | ||
| My husband and i were on interstate 495 of the washington beltway sitting in a 3 mile backup where 5 lanes were merging into one. my foot was firmly on the brake leaving plenty of room from the car in front of me. all of a sudden i realized that the car was inching forward and the brake would not stop the acceleration. my husband realized what was happening and looked down and knew that my foot was firmly on the brake. all of a sudden, it just stopped as fast as it started. we came within inches of hitting the car in front of us. as i sat in that mess of a traffic jam and saw the amount of cell phones being used, it hit me. did all these phones start that car to move? this matrix 2009 only has 22,700 miles on it but i will be taking it to the toyota dealership and toyota will be reciving a letter from me with the details. the recall work on the accelerator was done 2 months ago. i have also made a complaint to the dealership that the car seems to do something between 20 and 40 miles per hour when you are decelerating. i can't tell exactly what it is doing because it seems to jerk. the dealership put it on the computer and said nothing was wrong. it may be unrelated to the other problem but it is one more thing that i have noticed about this car. as a note, my husband and i have had toyotas forever and currently have a 2004 corolla and traded in the 2006 coralla for this matrix. we have never had any trouble whatsoever with our toyotas until now. | |||
| 11/07/2009 | 25000 | ||
| Driving my 2009 totota matrix - i was driving in back of a truck and he slamed his brakes on. i had to be driving one car away from him then all of a sudden he slammed on his brakes - i had to be going 25 mile per hour. my car excellerate up and by the time i put my brakes on i had slammed into his car gently. it was because of how slow i was going that saved me. | |||
| 02/21/2009 | |||
| I was sold a defective 2009 toyota matrix. my son was driving the vehicle merging into traffic. his lane was ending and there wasn't an opening for him to merge. he wasn't able to stop the car and ended up running into a telephone pole which fell on the vehicle and it was totaled. he said that he didn't understand why he couldn't stop and couldn't explain what happened. the police officer was upset at my son because he said there must have been a reason he crashed into the pole and since no one could figure it out the police officers only conclusion was to assume that my son was sleepy. in march of this year i received a call from the local toyota dealer stating that our 2009 matrix is being recalled for the defective accelerator pedal and that i should bring it in to be repaired. i explained to them it was too late the vehicle has been totaled in an accident. i was originally informed that toyota would do an investigation. then after several weeks they told me that there is nothing they can do because the vehicle is not available for an investigation and also because no one else has reported problems with the matrix. the fact is i was sold a defective car and my family and i were in danger every time the vehicle was driven. the steering wheel was also defective. the airbag was coming out of the steering wheel and the whole steering wheel. it was replaced before the accident. | |||
| 03/01/2010 | 1 | 01/15/2009 | |
| 2009 matrix consumer has questions regarding sudden acceleration recall.. *cw so far the consumer has not experienced any problems. however, she was under the impression that she would receive a recall notice regarding unwanted acceleration. from what she has read, it appeared that the gas pedal may not be the only, or even the problem for the reported unwanted acceleration, but also an electronic throttle control system problem. the consumer wanted to know can the electronic throttle control system be checked and tested and even upon replacement, how can she be reassured that the electronic control system is properly working? *jb | |||
| 11/25/2009 | 11000 | 1 | |
| On several occasions i notice my accelerar /gas pedal sticking. also at times hard to press the accelerator also.at 1 times i almost had an accident had i not been able to put the car in nuetral and stop,almost getting hit doing it.i didn't realise what it until i read about this recall and was never contacted to this day about it from toyota or its dealer. *cn | |||