Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES, ELECTRIC | |||
| 10/19/2010 | |||
| While driving a 2010 matrix, tuesday oct. 19,2010, approx. 30mphs. the car made a clicking sound as if a cruise control had been set but this car doesn't have cruise control. the car then took off a very high speed like a jet plane at take off. i was unable to control the brakes or steering. the vehicle travel approx. a half of a mile before hitting an enbankment and then jumping out of the ditch and back onto the highway where it landed and stopped. the car is suppose to be equipped with six air bags but none of them deployed upon inpact. | |||
| 12/20/2009 | 10 | 3 | |
| 2010 toyota matrix purchased brand new november of 2009 with only 5 miles reading on the odometer. although there has been no accident with this vehicle i am very concerned about two operational issues: steering on highways at highway speed and brakes not engaging. on straightaways this vehicle swerves back and forth. i am constantly having to correct its direction. we tried adjusting the tire inflation with no help. took it to the dealership who readjusted the tires back and said the vehicle was still within design specs. our newest attempt was to try extra weight in the back which is not helping either. the other big issue that has happened with this vehicle was 3 separate events i had to pump the brakes to before they would engage. the dealership could not reproduce the problem and questioned operator error. all manufacture specs again were within design limits. please note these issues were present and noted prior to all the recall notifications. we have tried to make things work but are now beginning to worry about the safety of this brand new vehicle. *tr | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 11/15/2011 | 39000 | ||
| Brake pedal suddenly felt soft as if there was air in the brake line. brake only worked when you pumped fast. otherwise the pedal would go down to the floor. i took the car to the dealership, they verified the complaint, and fixed the problem for free. they replaced the master cylinder and fluid. brakes were fine until 3 weeks ago, april 23, 2012. exactly the same happened, thank goodness as i was driving slowly. took the car back in and they acknowledged the problem. they concluded it was a faulty part. they replaced the master cylinder again (covered by warranty) and the brakes were fine again. then today, may 9, 2012, the brakes failed again, exactly the same problem, thank god no accident. my car is in the shop again so i don't know yet what their conclusion is. the scary thing here is that this is the third time the brakes failed within 6 months. have you had complaints like this before? has there been a recall? i appreciate your consideration and look forward to your response. eric verhoeven | |||
| 01/04/2010 | 71000 | 1 | |
| Brakes do not work (no brake force to wheels) first second of braking when cold in humid weather conditions for example after standing still overnight in temperatures between 0 and 10 c. have happened repeatedly and is unsafe for example at crossing other road. this is second vehicle of this model with same problem and dealer have not managed to fix. my vehicle is in europe and model is avensis but i believe you need to investigate as this brake system is probably used also in usa on us cars. *tr | |||