Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 02/14/2011 | 1 | 04/01/2010 | |
| 2010 toyota prius. consumer states left inner fender liner and front splash shield fell off *tgw the dealer informed the consumer that snow had built up between the parts and the engine they protect and eventually the weight of the snow caused the parts to fall off.*jb | |||
| 11/20/2009 | 1 | ||
| Narrative description. not a failure but a safety prevention measure 2010 toyota prius 1. event: when backing up the vehicle runs on battery power-hence it is silent when backing up. the vehicle in busy parking lots (walmart) goes unnoticed. 2. failure: i have surprised people who are distracted and don't notice me until they nearly walk into the side of the vehicle. they don't hear the car. 3. failure correction: a back-up warning device should be installed to alert pedestrians (blind folks, neighborhood kids, pets, etc) of a silent, backward moving vehicle approaching. there is several blind spots inherent to the prius when backing. helping others to notice you seems like an ounce of protection that is a pound of cure that is measured in a saved life or crippling injury. *tr | |||
| STRUCTURE - BODY | |||
| 12/20/2012 | 40000 | ||
| The following event happened twice with this vehicle. tin both instances, the car was running and in park with no one in the vehicle. it then down the driveway with no one in it. in the second occurence, it appears to have gone into reverse on its own and rolled into a retaining wall causing damage to the rear passenger side bumper and back panel. | |||
| 11/07/2012 | 24750 | 1 | |
| 2010 toyota prius at dealership for 25000 mile service. on 11/07/2012 at 1700 the dealership called and reported that the car is infested with rodents. stated that headliner is saturated with urine/ feces, air and cabin air filters destroyed, wires chewed, rodents found to be living in dashboard, in door interiors, and other areas. reported that this was the worst case we've seen. car is owned by two professionals- no children who would have dropped food and no food ever eaten in vehicle. purchased new from this same dealership 01/02/2011. dealership now reports that the car is a health/ safety hazard and could cost thousands to repair. our internet research revealed that rodent infestation is common in the toyota prius, reportedly because rodents are able to gain easy access through the car's ventilation system. owners reported contacting toyota, who denied liability and denied request for assistance. *tr | |||
| 11/07/2012 | 24750 | ||
| 2010 toyota prius at dealership for 25000 mile service. on 11/07/2012 at 1700 the dealership called and reported that the car is infested with rodents. stated that headliner is saturated with urine/ feces, air and cabin air filters destroyed, wires chewed, rodents found to be living in dashboard, in door interiors, and other areas. reported that this was the worst case we've seen. car is owned by two professionals- no children who would have dropped food and no food ever eaten in vehicle. purchased new from this same dealership 01/02/2011. dealership now reports that the car is a health/ safety hazard and could cost thousands to repair. our internet research revealed that rodent infestation is common in the toyota prius, reportedly because rodents are able to gain easy access through the car's ventilation system. owners reported contacting toyota, who denied liability and denied request for assistance. | |||
| 10/11/2011 | 40500 | ||
| Cheap thin black plastic engine cover for oil pan is defective with one edge cracked 100% after only 5 oil changes similar to aircraft aluminum metal fatigue. this plastic flap under oil drain plug is now dragging on the road hanging by a single bolt. ridiculous to fail after opening and closing oil drain pan cover 5 times. we view this as a defect covered under our bumper to bumper 7 year 100,000 mile platinum extended warranty contract for which we paid $1870 on 07-14-2009 for a new vehicle. minor scratches and dust are not proximate cause of failure. | |||
| 09/02/2011 | |||
| Plastic undercarriage cover loosened and started dragging on highway for no apparant reason | |||
| 03/04/2010 | 1100 | 1 | |
| I was driving my brand new, 3 weeks old, 2010 toyota prius on a rural road in clark county washington on thursday, march 4, 2010, when i attempted to slow down to make a very sharp left turn. i was applying my brakes when all of the sudden i realized i was not slowing down much and was not going to make the turn. i have maneuvered this turn hundreds of times and know that one must slow to almost a crawl to make the turn. i travel this area at least 1-2 times per week, so i was not unfamiliar with the turn. it felt like my car initially slowed some, but then slowing ceased and i ended up on embankment. the front of my car was damaged severely. i was not hurt but left with a very frightening experience to deal with. i am a excellent driver and have never had a wreck in the 31 years i have been driving. i believe my brakes initially engaged, but then due to the rural road surface, and pebbles left on the road from previous ice and snow, may have caused my brakes to not work as they should have. i attempted to contact toyota but they are closed due to it being the weekend. my car is at the auto body shop as i write this letter. my concern is that i was allowed to purchase a vehicle, that is on the recall list with such a dangerous defect such as the brakes not working properly. i have a teenage son who is just learning to drive and would it have been him, the accident may have been worse. please advise how you believe i should proceed. i am very concerned, upset, and do not feel safe in this car! and i certainly do not want to transport my children, other family members and friends in an unsafe vehicle that i just spent $33,000.00 on. i was told when i purchased the car that it would be safe, fine to drive, and may not even be on the recall list. it is on the list and it is not a safe vehicle as far as i am concerned. *tr | |||
| 12/04/2009 | 7954 | 1 | |
| I own a 2010 prius with approximately 8,400 miles on it. i have only recently began to experience problems that have been reported before by others. when driving over some extremely rough spots, the car accelerates by itself. it feels like the brake pedal becomes an accelerator. my experience is that it only lasts about 2 or 3 seconds but is very obvious. also, i would like to say that i have owned a sienna, camry, avalon and a 2005 prius prior to purchasing my present 2010 prius. this 2010 prius has more squeaks, rattles and stress noises than all of my other toyota products combined. for the last 13 years, i have driven only toyota's ., but have become disillusioned with this car. the road noise is excessive and the mpg shown on the display shows 2-3 mpg more than actual mpg. if i could trade this car in for near the amount i paid for it. i would do it tomorrow. though it is only my opinion, i feel that the quality of toyota products has decreased dramatically during recent years. this is also supported by the excessive number of recalls during recent years. *tr | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 09/10/2009 | 1000 | 1 | |
| Toyota prius 2010 going downhill pushing the brakes to stop before red light in the uneven pavement the car suddenly loses all fours wheels brakes for a fraction of a second . when the wheel that passed the road bump the brakes come back again and stop the car. it happened three time in the last 4 months that i have the car. same car defect in the fuel system. after leaving in the garage for 5 consecutive days, the car did not started automatically as it should do. it made for several seconds a metal to metal noise before the engine finally started to funtioning as usual. seams like the engine starved of fuel. same car excessive vibration on the driver side door panel when the radio or music is on. it stops when i hold with my knee tha panel. *tr | |||