Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY/WIPER | |||
| 08/07/2012 | 26000 | ||
| The problem that is causing the head lights to burn out simultaneously needs to be resolved. it is a safety hazard for this to continue. purchased a toyota prius 2010 in december 2010. since that time, the head lights have been a problem. each time there is a problem, both head lights burn out simultaneously. the first time the head lights failed was august 7, 2012 when there were five of us in the car driving 15+ miles with about a third of the drive on many residential streets that were not well lit. the dealership in florida was called and it was explained that both headlights burned out at the same time and that it must be something other than the bulbs because headlights do not burn out together at the same time. the service representative quoted that the cost of the repair to replace the head lights was about $150. he did not ask if the car was under warrantee and he did not acknowledge that it could be something in the electrical system. he did not suggest that the car be brought in to have them put it on diagnostic machines to verify where the problem may be.we opted to replace the bulbs ourselves. the second time both head lights burned out simultaneously was october 21, 2012 and we again, replaced the bulbs ourselves. the cost of the bulbs including tax is $54.36. this morning is the third time both lights have burned out at the same time again. the prius has 35,840 miles. this is not reasonable. we have already spent $108.72 to replace the bulbs twice. it is unreasonable. it is extremely unsafe not knowing when and where the head lights will burn out. we have teenage drivers and it is upsetting to know they are not in a safe vehicle. | |||
| 12/15/2010 | 20000 | ||
| Tl - the contact owns a 2010 toyota prius. the contact stated that the plastic cover on the front passenger's side headlight would become foggy, obstructing the contact's visibility of the roadway when driving during the night. in addition, there was rust on the passenger's side front fender. the vehicle was taken to the dealer where the technician advised the contact that there were no failures found with the vehicle. the manufacturer was made aware of the failure and advised that the vehicle was not included in any recalls. the vehicle was not repaired. the approximate failure mileage was 20,000 and the current mileage was 83,000. kmj | |||
| 12/15/2010 | |||
| Tl - the contact owns a 2010 toyota prius. the contact stated that while driving at different speeds the front passenger headlight plastic cover fogs up and makes it unable to view the road at night. the contact also stated months later he noticed rust on the passenger headlight front fender. the vehicle was taken to the dealer where the technician stated there was not failure with the vehicle. the manufacturer was made aware of the failure and stated the vehicle was not included in any recalls. the vehicle was not repaired. the approximate failure mileage was 20,000 and the current mileage was 83,000. dr | |||