Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM - BATTERY | |||||
| TSB-0198-11 | 12/15/2011 | 10042888 | Toyota: bulletin providing information on the maintenance and cleaning of excessive dust, lint, and/or other debris that could buildup on hv battery cooling fan that reduces efficiency of the system. *pe | 01/23/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 01/23/2013 | 156 | 1 | |
| Bought car on 1/23/13 and drove home. next day got a call they forgot to give us access key so drove 27 miles to dealership and smoke on dashboard. pulled into service and sales manager got in car drove around and said all is fine. came home an odometer showed 564 miles after i drove 27 there and 27 back. the car had 156 night we bought it the day before. we are old and disabled and do not drive often. odometer now showing almost 900 miles in less then the 3 weeks we have owned it. reported the smoke on dashboard to toyota corp office and told them how hot the dashboard got and odometer jumping. the man thought it was funny and said he hoped i did not burn my hand. now nav system not working and radio sounds tinny. called lakeland toyota and talked to owner [xxx] who says he is an accountant and knows nothing about cars. took car to another dealership and was told nav system software 2.1 should be a 2.2 and claimed to have it updated. the car then added another 100 miles again. we need help to make sure car is safe to drive and need miles to stop adding up even when we are not driving. also the history on mpg one time showed 99.9 and then 26 and then 44.7 and then 49. we had to put gas in it three times in it in less then 3 weeks because gage on dashboard keeps showing getting low but then it only takes 6 gallons. i put no for fire but i did see smoke on the dash above the computer and it was very very hot. so not sure if there was an electrical fire or not or just a surge or short. no one will help me. need help. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| 01/23/2013 | 156 | ||
| Bought car on 1/23/13 and drove home. next day got a call they forgot to give us access key so drove 27 miles to dealership and smoke on dashboard. pulled into service and sales manager got in car drove around and said all is fine. came home an odemeter showed 564 miles after i drove 27 there and 27 back. the car had 156 night we bought it the day before. we are old and disabled and do not drive often. odemeter now showing almost 900 miles in less then the 3 weeks we have owned it. reported the smoke on dashboard to toyota corp office and told them how hot the dashboard got and odemeter jumping. the man thought it was funny and said he hoped i did not burn my hand. now nav system not working and radio sounds tinny. called lakeland toyota and talked to owner jamie who says he is an accountant and knows nothing about cars. took car to another dealership and was told nav system software 2.1 should be a 2.2 and claimed to have it updatd. the car then added another 100 miles again. we need help to make sure car is safe to drive and need miles to stop addding up even when we are not driving. also the history on mpg one time showed 99.9 and then 26 and then 44.7 and then 49. we had to put gas in it three times in it in less then 3 weeks because gage on dashboard keps showing getting low but then it only takes 6 gallons. i put no for fire but i did see smoke on the dash above the computer and it was very very hot. so not sure if there was an electrical fire or not or just a surge or short. no one will help me. need help. | |||
| 10/29/2012 | 3500 | 1 | |
| While driving at night, all lights, especially red in color, which are viewed from front windshield, appear as three distinct images. the source light, then a distinct shadowed light above and below the source. this safety issue is extremely compounded when driving at night in high traffic situations where there are hundrends of tailights in front of me. all those lights are essentially trippled causing confusion and distraction. toyota refuses to aknowlege the issue. through research, i have found that this is a common issue with many frustrated owners just living with it because toyota wont fix it. it is a huge safety issue. please help make toyota rectify this huge safety issue before it causes preventable accidents!! *tr | |||
| 05/03/2012 | 3000 | ||
| Cigarette/power outlet fuse always blows very frequently - even with a gps use of cellphone charger only. have been to toyota dealership and have not addressed the issue after several complaints. replacing fuses does not address the issue. this is a safety issue for people dependent on gps and communication specially for long travels. ## vin failed ## | |||
| 05/11/2012 | 600 | 1 | |
| 1. when vehicle transitioned from battery to motor, significant impact resulted 2. brake pedal traveled to floor, dash warning light came on [vehicle towed] 3. attempting to leave dealer's lot, brake pedal traveled to floor. technician witnessed. *tr | |||
| 06/30/2012 | 7000 | ||
| Tl* the contact owns a 2012 toyota prius. the contact stated that the navigation would stop speaking to him when entering a certain area. the vehicle was taken to a dealer where the failure could not be replicated. the vehicle was not repaired. the manufacturer was not contacted about the failure. the failure and current mileages were 7,000. | |||
| 06/30/2012 | 7000 | ||
| Tl- the contact owns a 2012 toyota prius. the contact stated that the navigation would stop speaking to him when entering a certain area. the vehicle was taken to a dealer where the failure could not be replicated. the vehicle was not repaired. the manufacturer was not contacted about the failure. the failure and current mileages were 7,000. kmj | |||
| 06/30/2012 | 7000 | ||
| Tl- the contact owns a 2012 toyota prius. the contact stated that his navigation stops speaking to him when entering a certain area. the vehicle was taken to a dealer where the failure could not be replicated. the vehicle was not repaired. the manufacturer was not contacted about the failure. the failure and current mileages were 7,000. mh | |||
| 09/09/2012 | 4000 | 1 | |
| Navagation screen, when sun hits the screen from right direction the screen can act like a very bright mirror and blind driver without warning. *tr | |||
| 09/09/2012 | 4000 | ||
| Navagation screen, when sun hits the screen from right direction the screen can act like a very bright mirror and blind driver without warning. | |||
| 06/15/2012 | 2000 | ||
| Tl* the contact owns a 2012 toyota prius. the contact stated that whenever an individual with a pacemaker occupied the vehicle, the gauges would move independently and the vehicle would not respond. the vehicle would return to normal function whenever the occupant with the pacemaker would exit the vehicle. the contact checked the owner's manual and noticed that there was a section that indicated that persons with a pacemaker should not operate the vehicle. the manufacturer was notified but stated that they were unaware of any issue regarding the vehicle and pacemakers, and offered no further assistance. the failure and current mileages were 2,000. the vin was unavailable. | |||
| 09/03/2012 | 4944 | 1 | |
| Driving 70 mph car began to go into high rpm, then accelerated to 74 from 70 mph. i tried to decrease speed then vehicle shut off got a long beep and message on display check hybrid system, pull over immediately all lights on dash were indicating failures. coasted to safety with 5 passengers in vehicle across traffic at 9:30 pm to shoulder. tried to restart several times then vehicle went into high rpm then engine knocked loudly and was completely disabled. lost brakes, pedal was hard, lost power steering, difficult to maneuver. i still had 2 bars indicating plenty of fuel in car. prior fillup was 7.6 gallons at pump, usually get over 500 miles per tank, trip meter only showed under 400 miles since fill up so had plenty of fuel and there was no low fuel indicator. reported all problems to dealer. they only noted the car shut down but told me they confirmed everything i said and that toyota engineers are trying to resolve this since they are aware of this type of problem. so far dealer and toyota have not addressed the high rpm, the acceleration, loss of electronics and hybrid system failure and told me they havenever heard of any toyota ever having a report of a high rpm or acceleration without intent to accelerate form the driver. vehicle is unsafe, has 4944 miles and this problem occurred about a month after purchase. toyota still does not know what the problems are and in possession of the vehicle. ## vin passed ## toyota, prius c, 2012 ## *tr | |||
| 07/31/2012 | 2865 | 1 | |
| Car becomes immobile - will not shift into reverse or drive. computer keeps sending the message to put it in park and depress brake, but once that is done, any attempt to shift into reverse or drive triggers the message, endlessly. the problem is apparently intermittent. occurred for two hours yesterday, after occurring to a lesser extent in preceding days (in the days preceding the total breakdown, i was able to shift after a slight delay and a few attempts). the dealership to which i had it towed said it was fine today. everything checks out. this is a safety hazard because the car can be in an unsafe position when it becomes immobile. i was partly out of a parking space, somewhat blocking traffic. the problem involves the computer and the transmission - at least | |||
| 07/02/2012 | 6 | 1 | |
| New prius does not work bluetooth wise with existing phone. prius i just traded in did. no resolution from dealer (toyota world o newark delaware) and no resolution from toyota corporate. i was told they could do nothing and that i would have to purchase new phones. we are driving vehicle without bluetooth without cell phones in our ears thereby creating safety hazard. *tr | |||
| 07/02/2012 | 6 | ||
| New prius does not work bluetooth wise with existing phone. prius i just traded in did. no resolution from dealer (toyota world o newark delaware) and no resolution from toyota corporate. i was told they could do nothing and that i would have to purchase new phones. we are driving vehicle without bluetooth without cell phones in our ears thereby creating safety hazard. | |||
| 03/17/2012 | 5 | ||
| Tl-the contact owns a 2012 toyota prius. the contact stated that the vehicle was equipped with a hands-free phone system. the contact expressed concerns that he had to activate too many buttons in order to operate the phone system. as a result, the contact felt that the system could create a safety hazard while driving. the vehicle was taken to an authorized dealer and no assistance was provided. the manufacturer was made aware of the failure and stated that the vehicle was operating as intended. the vehicle was not repaired. the failure mileage was 5. kmj | |||
| 03/17/2012 | 5 | ||
| Tl-the contact owns a 2012 toyota prius. the contact stated that the vehicle was equipped with a hands-free phone system. the contact expressed concerns that he had to activate too many buttons in order to operate the phone system. as a result, the contact felt that the system could create a safety hazard while driving. the vehicle was taken to an authorized dealer and no assistance was provided. the manufacturer was made aware of the failure and stated that the vehicle was operating as intended. the vehicle was not repaired. the failure mileage was 5. sm. | |||