Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES | |||
| 01/02/2013 | 53450 | 1 | |
| I was driving up to traffic light to stop and i went to brake and my brake pedal seized up! it felt like it got stuck and would not engage, causing me to have no brakes and i hit car in front of me. i had no brakes and i could not stop! i have been cited for hitting someone from behind and there was nothing i could do to stop! i believe my abs- antilock braking system some how caused my brakes to seize up and become inoperable. *tr | |||
| 01/02/2013 | 53450 | ||
| I was driving up to traffic light to stop and i went to brake and my brake pedal seized up! it felt like it got stuck and would not engage, causing me to have no brakes and i hit car in front of me. i had no brakes and i could not stop! i have been cited for hitting someone from behind and there was nothing i could do to stop! i believe my abs- antilock braking system some how caused my brakes to seize up and become inoperable | |||
| SERVICE BRAKES, ELECTRIC | |||
| 03/18/2010 | |||
| I was leaving my home in my 2010 toyota rav4. i put the car in reverse and it instantly began to accelerate at a very high speed. i immediately pressed down on the brakes as hard as i could. however nothing occured the car continued to reverse rapidly. i shifted into neutral but it was a small space and by then i was near the stone fixture which the vehicle hit. the fixture which was solid stone was in the ground, it was uprooted by the vehicle. in order for an object like this to be uprooted a great deal of speed would need to be involved. my driveway is on an incline and i never press on the gas pedal while reversing as the vehicle will reverse on its own due to the inclination. | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 08/01/2011 | 500 | ||
| Tl* the contact owns a 2010 toyota rav4. the contact stated that when depressing the brakes, the pedal would depress into the floorboard. the contact stated that the pedal was so low that he was able to simultaneously depress the brake pedal and the accelerator pedal. the dealer test drove the vehicle and advised the contact that brake pedal was soft designed and was operating as normal. the vehicle was not repaired. the failure mileage was 500 and the current mileage was 6,000. | |||
| 08/01/2011 | 500 | ||
| Tl-the contact owns a 2010 toyota rav4. the contact stated that when depressing the brakes, the pedal would depress into the floorboard. the contact stated that the pedal was so low that he was able to simultaneously depress the brake pedal and the accelerator pedal. the dealer test drove the vehicle and advised the contact that brake pedal was soft designed and was operating as normal. the vehicle was not repaired. the failure mileage was 500 and the current mileage was 6,000. kmj | |||
| 08/01/2011 | 500 | ||
| Tl-the contact owns a 2010 toyota rav4. the contact stated when the brake was depressed the brake pedal went down to the floor, the brake pedal rest so low to the floor that the contact was able to depress the brake pedal and the accelerator pedal at the same time. the dealer test drove the vehicle and advised the brake pedal was soft designed and was operation normal. the vehicle was not repaired. the failure mileage was 500, and the current mileage was 6,000. li | |||
| 09/17/2011 | 19398 | ||
| As i applied the brakes to stop from 45 mph, the car continued to move at the same speed. i increased pressure on the the brake pedal, but the car did not slow down. finally, after about three seconds, the car seemed to downshift, and the brakes engaged. i ended up halfway through the intersection. the conditions were warm and dry, and the traffic was light. this is a stock car with no modifications. we had already taken the car in for the recall adjustments to the accelerator pedal and the floor mats as directed by toyota in 2010 and 2011. at the time of the incident, it seemed to me that the lack of braking was not mechanical, but electronic. it seemed that the brakes were locked out while the car continued to drive forward at the same speed. when the car downshifted and revved a little, the brakes suddenly came back online, and we came to a stop. this is the first time we have had a problem like this. we will contact toyota and see what they advise. | |||
| 10/22/2010 | 19994 | ||
| While driving in heavy traffic on city side street, vehicle in front stopped, i attempted to do the same, but unsuccessfully. my vehicle was a rental and rental company replaced it with an identical vehicle. subsequent experimentation with said replacement showed what i believe is a weakness in the electronically controlled brake system. with one application of the brake pedal a certain percentage of brake power is available, with a closely followed second application, the percentage of available braking power is increased, after a third, even more. the braking power available after the first application is low, even with full pedal application. this constitutes a hazard in the event of a need for full braking power. it is most likely that a person encountering a situation as i found myself in would do what i did, i.e. apply maximum pressure to the brake pedal only to find that because of the low available braking power the vehicle, person, or animal would not escape damage or injury. | |||
| 10/01/2010 | 800 | ||
| Vehicle was at the stop sign for the high speed train. the vehicle was rearended by a truck. brakes were applied, the brakes failed and the vehicle continued to go towards the railroad crossing with approach of the high speed train. the driver in desperation made a u-turn still trying to stop the vehicle. in desperation the gear was shifted to park and the key removed, the vehicle continued to roll jumped the curb and fortunately ran into tree which stopped the vehicle. the vehicle body damage is being repaired. | |||
| 06/16/2010 | 2796 | ||
| Tl-the contact owns a 2010 toyota rav4. while stopping at the stop sign the brakes did not hold while depressing it lunged forward and crash into a pole. no one was injured the front of the vehicle was damaged. the police was called and a report was file. the vehicle was towed to the dealer and is awaiting a representative from the manufacturer to inspect the failure. the failure mileage was 2,796....mw | |||
| 04/06/2010 | 800 | ||
| Auto accident due to brake failure. the banjo bolt was loose on the right brake claper on 2010 toyota rav 4 with 800 miles. the car could not stop when trying to stop on front of stop sign as a result the car crossed the street and hit the curb and the light pole across the street | |||
| 04/06/2010 | 800 | ||
| Tl- the contact owns a 2010 toyota rav4. while driving 30 mph approach a stop sign she engaged the brakes and they did not work. the vehicle continued through the stop sign and crash into curve and a light pole. a police report was filed. the vehicle was at a collision center at the time of the report, no one was injured. he stated that a toyota representative came out and inspected the vehicle and he was told that a banjo bolt on the right caliber was loose. the failure and current mileage were 800. vwb | |||
| 05/23/2010 | 315 | ||
| Tl- the contact leased a 2010 toyota rav 4. while driving at that speed of 40 mph when he applied the brakes and did not engage and he heard the engine rev very fast and it accelerated on its own. he was able to stop the vehicle by shifting in neutral. the dealer was contacted and they stated to bring in the vehicle to have it diagnosed. there have been no repairs to the vehicle at this moment. the failure mileage was 315 and current mileage was 335.cv | |||
| 01/18/2010 | 500 | 1 | |
| My rav4 was part of the recall. one, i bought my car on 1/18/10. i heard toyota filed their claim on 1/21/10. the recall was announced on 1/26/10. i waited until beginning of march for recall letter as instructed by toyota and i never received the recall letter. i contacted the dealership and was told that toyota doesn't send out recall letters and that i should come in for recall. last saturday the pedal was fixed but there is a brake lag, meaning the car will not stop in time, you really have to put a lot of pressure to stop the vehicle. as per dealer, they don't see anything wrong with the car and when i asked them can they tell me if the car is safe to drive they told me that toyota can not make those guarantees. i don't feel safe driving this car and want to return it since as per toyota if the car was purchased/leased within 5 days of recall/production stoppage they will take it back. i contacted the dealership and they told me that i should contact toyota directly which i did and nobody is answering the phone-its always busy. on their website, it does indicate that they will work on case by case basis for take backs but nobody from toyota is willing to help. how do i proceed? can anybody help me? *tr | |||
| 02/20/2010 | 2700 | 1 | |
| Just another unsatisfied, unhappy, and scared for my life toyota owner! the repair for the recall for the accelerator pedal has not fixed the problem. it takes too much effort to apply the brakes and the accelerator sticks sometimes. braking is becoming a major issue for me-i've never had to apply so much pressure before. i'm used to letting my foot off the gas, letting the car slow down itself, then gently applying the brakes as needed (mostly at stoplights so i don't have to accelerate as much when it turns green). the car really doesn't slow down like it should, requiring me to apply unnecessary pressure to the brake to slow down. dealer replaced the pedal or repaired it for the recall but nothing has changed. *tr | |||
| SERVICE BRAKES, HYDRAULIC - ANTILOCK | |||
| 03/01/2012 | 2 | ||
| S10 appropriate handling- letter to the secretary from re copy of letter addressed to mr james lentz, president and ceo of toyota motor sales, regarding safety problems with the 2010 toyota rav 4 *tgw the consumer stated when there was snow on the street with slipper road conditions, the abs engaged, which made the brakes inoperable. the consumer stated she has been to the dealer on several occasions, only to be told there was nothing wrong. there have been several situations, where the vehicle would not stop when the abs engaged. on one occasion, the consumer had to push the brake all the way to the floor and eventually landed in the middle intersection of oncoming traffic. the second time, she almost rear ended another vehicle, when suddenly the vehicle accelerated when she applied the brake. the only way, she was able to stop the vehicle, was by turning into another lane which caused the abs to go off which rendered the brakes to work again. *jb | |||
| SERVICE BRAKES, HYDRAULIC - PEDALS AND LINKAGES | |||
| 03/01/2011 | 1 | 06/05/2010 | |
| 2010 toyota rav 4. consumer writes in complaint of the pedal location *tgw the consumer stated the brake and accelerator pedals were designed too close together which caused his foot to become trapped under the brake pedal. the consumer believed the brake pedal should be redesigned to allow for more foot clearance and provide some lighting to the floor area. *jb | |||