Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| FUEL/PROPULSION SYSTEM | |||
| 01/11/2013 | 15000 | 1 | |
| I was driving on the road intending to make a left turn. i then heard a bang and a pop sound. i could smell gasoline. when i arrived home i could smell gasoline. when i looked underneath the vehicle i could see the gasoline dripping from the underside of the vehicle. i had a vehicle towed to a toyota dealer who informed me a day later that the vehicle had incurred a ruptured gasoline tank. i am concerned that this can happen to anyone else and can cause a fire if the car is driven on a hot day, or someone throws a cigarette stub on the road. i had full gas tank of gas, and there is no way to contain the leak as well. *tr | |||
| 01/11/2013 | 15000 | ||
| I was driving on the road intending to make a left turn. i then heard a bang and a pop sound. i could smell gasoline. when i arrived home i could smell gasoline. when i looked underneath the vehicle i could see the gasoline dripping from the underside of the vehicle. i had a vehicle towed to a toyota dealer who informed me a day later that the vehicle had incurred a ruptured gasoline tank. i am concerned that this can happen to anyone else and can cause a fire if the car is driven on a hot day, or someone throws a cigarette stub on the road. i had full gas tank of gas, and there is no way to contain the leak as well. | |||
| 10/18/2012 | 6000 | 1 | |
| I was driving my 2011 toyota rav4 on october 18,2012,and upon pulling into my driveway, i put my foot on the brake pedal and the car began roaring and accelerated rapidly toward my house. i practically stood on the brake pedal and eventually the car stopped just short of crashing. it traveled a distance of 60 feet before stopping. we purchased the car new and it has 6000 miles on it. my husband immediately checked the toyota floor mat and it was in place secured by the fix toyota has installed(two clips). no other mat is in our car. we had the car towed to lakewood toyota. *tr | |||
| 10/18/2012 | 6000 | ||
| I was driving my 2011 toyota rav4 on october 18,2012,and upon pulling into my driveway, i put my foot on the brake pedal and the car began roaring and accelerated rapidly toward my house. i practically stood on the brake pedal and eventually the car stopped just short of crashing. it traveled a distance of 60 feet before stopping. we purchased the car new and it has 6000 miles on it. my husband immediately checked the toyota floor mat and it was in place secured by the fix toyota has installed(two clips). no other mat is in our car. we had the car towed to lakewood toyota. | |||
| 10/03/2012 | 8100 | 1 | |
| I was at a stop sign in a parking lot attempting to turn left to position my car behind a pick-up truck (towing a trailer) waiting to turn right. my car shot ahead and crashed into the trailer. applying the brake did nothing. i finally was able to put the car in reverse and it shot backwards at the same high speed. i don't know what the tach read--it wasn't a priority at the time. had the truck and trailer not been ahead of me, i would have shot across a heavily traveled highway. this is the second time this has happened. last march i was pulling into my garage when the car accelerated forward into my freezer and the back wall of the garage. i like the car but, frankly, i'm afraid to drive it now. *tr | |||
| 10/03/2012 | 8100 | ||
| I was at a stop sign in a parking lot attempting to turn left to position my car behind a pick-up truck (towing a trailer) waiting to turn right. my car shot ahead and crashed into the trailer. applying the brake did nothing. i finally was able to put the car in reverse and it shot backwards at the same high speed. i don't know what the tach read--it wasn't a priority at the time. had the truck and trailer not been ahead of me, i whould have shot across a heavily traveled highway. this is the second time this has happened. last march i was pulling into my garage when the car accelerated forward into my freezer and the back wall of the garage. i like the car but, frankly, i'm afraid to drive it now. | |||
| 12/29/2011 | 2000 | ||
| I have a serious concern over the design of the brake and gas pedal width on my 2011 toyota rav. my problem is that my dress shoes and recreation boots are getting caught on the brake pedal when i swivel from the gas to the brake pedal. on multiple occasions, i came close to serious accidents. i avoided the accidents by quickly sliding my right foot to the right and completely lifting my foot up and over to the brake pedal. during one of these maneuvers, moving my right foot quickly to the right resulted in the lip of the sole on the right side hitting the gas pedal and causing acceleration of the vehicle. this problem does not occur when i wear sneakers, as the sole of the sneaker does not have an approximate half-inch lip on the sides. also and most important, i drive a toyota highlander and this problem does not happen. i also did not have this problem with my camry, which i traded in for the rav. the above vehicles has close to a five inch width separation between the brake and gas pedals. i've brought this to the attentin of my toyota dealer and the maintenance manager. they have been responsive of my concern, forwarding my complaint to the area maintenance manager. i met with the area manager explaining the problem. he proceeded to take pictures of my shoes and the 3 inch width between the brake and gas pedals. that meeting ended with the area manager opening a case and the promise he would refer my problem to his appropriate management. to date, my case is still with toyota. my local toyota deader maintenance manager has contacted me advisiging that the case is being handled at a higher level. | |||