Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | |||||
| TSB-0087-12 | 06/13/2012 | 10045140 | Toyota: accelerator pedal sensor assembly information regarding the inspection, removal, and installation, if lubrication or oil, is applied. *pe | 08/21/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 11/09/2012 | 31000 | ||
| Tl-the contact owns a 2011 toyota rav4. the contact stated that after shifting into driver from reverse, the vehicle erroneously accelerated. the vehicle crashed into a pole and then crashed into another sign before stopping. the contact was not injured. the contact also stated that the clamp that held the transmission failed and the transmission had to be replaced. the police were notified and a report was filed. the vehicle was towed to the dealer. the manufacturer was notified and a representative inspected the failure before the vehicle was repaired. the failure mileage was 31,000. mah | |||
| 11/09/2012 | 31000 | ||
| Tl-the contact owns a 2011 toyota rav4. the contact stated the vehicle gear was in reverse and then in drive when there was sudden acceleration. the vehicle crashed into the first pole sideways and then crashed into another sign before stopping. the contact was not injured. the vehicle had extensive damages on the driver side and the clamp that held the transmission gave way and the transmission had to be replaced. the police was notified and a report was available if needed. the vehicle was towed to an auto mechanic shop and then to the dealer. the contact stated the vehicle had a routine maintenance the week prior to the sudden acceleration. the manufacturer was notified and a representative came out and inspect the failure before the vehicle was repaired. a claim#1211090810 was file with toyota. the failure mileage was 31,000. mw | |||
| 12/23/2012 | 25000 | 1 | |
| There were three individuals in vehicle, driver and three passengers - all adults. driving in residential section of western cincinnati area (delhi area) with a speed limit of 35 mph. approaching a traffic light on a slight downhill grade. traffic light was red so began applying the brake. as i continued to approach intersection the vehicle shuddered and i noticed engine rpm's were well in excess of normal (noted by sound and had not verified by tachometer). i had to fight the vehicle to come to complete stop as i heard the tires screech and felt the vehicle lurching as i pushed hard on brake pedal. after coming to a complete stop, put vehicle in neutral and rpm's went out of control. shut off vehicle and waited a few seconds. restarted vehicle and rpm's again went out of control. shut off vehicle a second time, nudged the back side of accelerator pedal to see if stuck in position. i could not notice that it was stuck down. restarted vehicle when traffic light turned green and rpm's and subsequent operation normal for remainder of day (included at least four restarts of vehicle and ~100 miles of driving). have not driven vehicle again since the day of incident. *tr | |||
| 12/23/2012 | 25000 | ||
| There were three individuals in vehicle, driver and three passengers - all adults. driving in residential section of western cincinnati area (delhi area) with a speed limit of 35 mph. approaching a traffic light on a slight downhill grade. traffic light was red so began applying the brake. as i continued to approach intersection the vehicle shuddered and i noticed engine rpm's were well in excess of normal (noted by sound and had not verified by tachometer). i had to fight the vehicle to come to complete stop as i heard the tires screech and felt the vehicle lurching as i pushed hard on brake pedal. after coming to a complete stop, put vehicle in neutral and rpm's went out of control. shut off vehicle and waited a few seconds. restarted vehicle and rpm's again went out of control. shut off vehicle a second time, nudged the back side of accelerator pedal to see if stuck in position. i could not notice that it was stuck down. restarted vehicle when traffic light turned green and rpm's and subsequent operation normal for remainder of day (included at least four restarts of vehicle and ~100 miles of driving). have not driven vehicle again since the day of incident. | |||
| 11/13/2012 | 10500 | 1 | |
| I was approaching a traffic light in low speed and lightening my pressure on the gas pedal when the car accelerated and lurched forward. i pressed my foot on the brake pedal and the car continued accelerating. i had to veer to the adjacent lane since i was getting too close to the car in front of me. then, the car came to a halt. *tr | |||
| 11/13/2012 | 10500 | ||
| I was approaching a traffic light in low speed and lightening my pressure on the gas pedal when the car accelerated and lurched forward. i pressed my foot on the brake pedal and the car continued accelerating. i had to veer to the adjacent lane since i was getting too close to the car in front of me. then, the car came to a halt. | |||
| 05/15/2012 | 5000 | ||
| Tl- the contact owns a 2011 toyota rav4. the contact stated that while driving approximately 10 mph the contact applied the brake pedal and noticed the vehicle suddenly lunged forward independently. the contact was able to stop the vehicle by continually pumping the brake pedal. the failure occurred two different times. the vehicle was taken to the dealer for diagnostic testing. the technician was unable to diagnose the failure. the vehicle was not repaired. the approximate failure mileage was 5,000. pmb | |||
| 10/18/2012 | 6000 | 1 | |
| I was driving my 2011 toyota rav4 on october 18,2012,and upon pulling into my driveway, i put my foot on the brake pedal and the car began roaring and accelerated rapidly toward my house. i practically stood on the brake pedal and eventually the car stopped just short of crashing. it traveled a distance of 60 feet before stopping. we purchased the car new and it has 6000 miles on it. my husband immediately checked the toyota floor mat and it was in place secured by the fix toyota has installed(two clips). no other mat is in our car. we had the car towed to lakewood toyota. *tr | |||
| 10/18/2012 | 6000 | ||
| I was driving my 2011 toyota rav4 on october 18,2012,and upon pulling into my driveway, i put my foot on the brake pedal and the car began roaring and accelerated rapidly toward my house. i practically stood on the brake pedal and eventually the car stopped just short of crashing. it traveled a distance of 60 feet before stopping. we purchased the car new and it has 6000 miles on it. my husband immediately checked the toyota floor mat and it was in place secured by the fix toyota has installed(two clips). no other mat is in our car. we had the car towed to lakewood toyota. | |||
| 10/03/2012 | 8100 | 1 | |
| I was at a stop sign in a parking lot attempting to turn left to position my car behind a pick-up truck (towing a trailer) waiting to turn right. my car shot ahead and crashed into the trailer. applying the brake did nothing. i finally was able to put the car in reverse and it shot backwards at the same high speed. i don't know what the tach read--it wasn't a priority at the time. had the truck and trailer not been ahead of me, i would have shot across a heavily traveled highway. this is the second time this has happened. last march i was pulling into my garage when the car accelerated forward into my freezer and the back wall of the garage. i like the car but, frankly, i'm afraid to drive it now. *tr | |||
| 08/22/2012 | 10500 | ||
| Tl- the contact owns a 2011 toyota rav4. the contact stated that while decelerating for a traffic stop, the engine rpms begin to race, causing the vehicle to accelerate independently. the contact shifted the vehicle into neutral and began to smell smoke. the vehicle was turned off and towed to a dealer. the dealer stated that they could not replicate the failure nor find a problem. the manufacturer was notified and advised the contact that there was no history of sudden acceleration with the model vehicle and offered no assistance. the vehicle had not been repaired. the failure and current mileages were 10,500. kmj | |||
| 08/22/2012 | 10500 | ||
| Tl- the contact owns a 2011 toyota rav4. the contact stated that while slowing down for a stop light the engine begin to race and the rpms went very high causing the vehicle to accelerate independently. the contact put the vehicle in neutral and began to smell smoke. the vehicle was turned off and towed to a dealer. the dealer stated they could not find replicate the failure nor find a problem. the manufacturer was notified and stated there was no history of sudden acceleration with the rav4 and offered no assistance. the vehicle had not been repaired. the failure and current mileages were 10,500 | |||
| 04/06/2012 | 31212 | ||
| This is an incident involving sudden vehicle acceleration. i was stopped with my foot on the brake in the where great mall parkway turns onto eastbound montague expwy in milpitas, ca. despite having my foot on the brake, the vehicle began to creep forward. i responded by pressing the brake pedal harder. this caused the vehicle stability control system to engage and the brake pedal pushed through the resistance point as is typical when the vehicle stability control engages. the vehicle began to accelerate so i quickly moved the transmission selector from drive into park in order to stop the vehicle. i reported the failure to toyota motor sales usa and the complaint was assigned case number 1204061370. i followed the recommended procedure of having the vehicle inspected by the local toyota dealer, piercey toyota, on april 13, 2012. the service manager completed an inspection and submitted a report to toyota technical services. today, may 2, 2012, i followed up with both the piercey toyota service manager and with toyota motor sales. anthony of toyota told me, essentially, that toyota refuses to acknowledge the failure and refuses to give me a formal written response. anthony continued by saying that if this response was not satisfactory to me, then i should get an outside counsel. i submit that the sudden unintentional acceleration problem still exists with toyota--at least with my vehicle--and that it needs to be fixed. it is my opinion that toyota is 'giving the finger' to the problem and to the united states and that toyota's failure to properly address the problem will likely kill innocent people if toyota does not find a real solution. i am prepared to submit more documents and details regarding this incident and the problem. i would like to be put directly in touch with an officer at your office so that i can enter a full and formal complaint. | |||
| 04/09/2012 | 6000 | ||
| Tl-the contact owns a 2011 toyota rav4. the contact stated that there was an increase in the engine rpms while the vehicle was stopped. the contact shifted into neutral and applied heavy pressure to the brake pedal to keep the vehicle stopped. the engine rpms remained high for a few minutes before ceasing. the vehicle was taken to the dealer, who inspected the failure and could not diagnose a problem. the manufacturer was notified and sent a specialist to examine the vehicle. the specialist could not diagnose a failure. the failure mileage was 6,000. sm. | |||
| 04/09/2012 | 6000 | ||
| Tl-the contact owns a 2011 toyota rav4. the contact stated while at a complete stop the rpm's increased excessively he had to depress the brake very hard and then slide the gear into neutral. the vehicle continued to increased but slowed down after a couple minutes. the vehicle was taken to the dealer who inspected the failure but could not find any problems. the manufacturer was notified who sent another specialist and after inspecting the vehicle he also could not find any problems. the failure mileage was 6,000. mw | |||
| 01/12/2011 | 150 | ||
| Tl-the contact owns a 2011 toyota rav-4. the contact stated that while driving approximately 50 mph and when depressing his brakes to make a right turn the vehicle continued to accelerate instead. after pressing extremely hard on the brakes and shifting the vehicle into neutral to get it to stop it finally slowed down after revving very loudly. the vehicle was taken to the dealer and they advised him that they were unable to diagnose the failure and they had to have an investigator look at it. after having the vehicle test driven the investigator ended up in a crash and was unable to due a thorough investigation. the manufacturer was contacted and they placed him into another vehicle. the failure mileage was approximately 150. the vin was unavailable. tb | |||
| 07/25/2011 | 23594 | ||
| I rented this car from hertz in chicago. illinois. hertz vehicle number 02298/5188636, rented from 7/21 to 7/26, 2011. there were three incidents on 7/25/2011 that the car accelerated while i had my foot on the brake. in each incident i was stopped at a traffic light with my right foot on the brake pedal. while my foot was on the brake, the engine speed up and i had to apply extreme pressure on the brake to prevent the car from moving forward. in one incident i could only stop the car from moving forward by shifting into neutral and watching the tachometer red line. the car operated normally after the light turned to green and i was able to through the car into drive and press down on the accelerator pedal. i reported it to hertz, but i don't know that they did anything. | |||
| 05/30/2011 | 3200 | ||
| Tl*the contact owns a 2011 toyota rav4. while the vehicle was parked the contact depressed the brake pedal while turning the ignition on and then moved the gear shift from park to reverse. the engine rpms suddenly began to increase and indicated a high reading. the contact looked down at the floor mat and noticed the floor mat was not in the way of the accelerator pedal; however, the accelerator dropped to the floor board. the contact shut the vehicle off and the vehicle shook violently. the vehicle was taken to the dealer where the technicians were unable to diagnose the failure. the vehicle was not repaired. the approximate failure mileage was 3,200. | |||
| 05/30/2011 | 3200 | ||
| Tl- the contact owns a 2011 toyota rav4. while parked the contact depressed the brake pedal while turning the vehicles ignition on and then moved the gear shifter from park to reverse. the vehicles engine suddenly began to rev up and the rpms indicated a high reading. the contact looked down at the floor mat and noticed the floor mat was not in the way of the accelerator pedal and the accelerator had not dropped to the floor board. the contact shut the vehicle off and the vehicle shook violently. the vehicle was taken to the dealer where the technicians were unable to diagnose the failure. the vehicle was not repaired. the approximate failure mileage was 3200. ds | |||
| 04/14/2011 | 2346 | ||
| Tl* the contact owns a 2011 toyota rav4. the contact stated that the vehicle suddenly accelerated. the vehicle was taken to the dealer who was unable to duplicate the failure. the manufacturer was made aware of the failure who only offered to file a report and referred the contact to the dealer. the vehicle was not repaired. the failure mileage was 2,346 and current mileage was 2,380. | |||
| 04/14/2011 | 2346 | ||
| Tl - the contact owns 2011 toyota rav4. the contact stated that the vehicle suddenly accelerated. the vehicle was taken to the dealer who was unable to duplicate the failure. the manufacturer was made aware of the failure who only offered to file a report and referred to the dealer. the vehicle was not repaired. the failure mileage was 2,346 and current mileage was 2,380. pm | |||
| 04/17/2011 | 7500 | ||
| Tl*the contact own a 2011 toyota rav4. while sitting idle at a traffic light with the brakes depressed, the engine rpms increased as the vehicle accelerated abnormally and crashed into the vehicle ahead of him. there were no injuries. the contact stated that the failure was previously experienced in a school parking lot while the brakes were depressed, the vehicle crashed against a curb. the manufacturer was contacted and a complaint was filed. the contact was advised that an investigator would further inspect the vehicle failure. the vehicle was not repaired. the failure and the current mileage was 7,500. | |||
| 04/17/2011 | 7500 | ||
| Tl-the contact own a 2011 toyota rav4. while stopped at the traffic light with the brake depressed the rpm increased the vehicle suddenly accelerated and crashed into the vehicle in-front rear end. the first failure was experienced in a school parking lot the vehicle stopped when it crashed against the curve. the manufacturer took a report 1104180049 and will have an engineer inspect the vehicle. there was not injuries to report. the vehicle has not been repaired. the failure and the current miles was 7, 500. li | |||
| 03/13/2011 | 2000 | ||
| Tl*the contact owns a 2011 toyota rav4. while the vehicle was parked the contact shifted the vehicle into reverse. slight pressure was applied to the accelerator pedal and the vehicle surged backwards until crashing. the vehicle was stopped and shifted into drive. upon applying slight pressure to the accelerator pedal the vehicle surged forward until it crashed again. the vehicle was then shut off. a police report was not filed but the driver suffered injuries. the vehicle was towed to an independent repair shop where they were unable to diagnose the failure. the vehicle was not repaired. the failure and current mileages were 2,000. | |||
| 10/23/2010 | 3500 | ||
| Tl-the contact owns a 2011 toyota rav4. the contact stated whenever he applies the brake his foot also makes contact with the accelerator pedal. this causes the vehicle to surge forward. the dealer was contacted and informed him to contact the toyota manufacturer. he contacted the manufacturer who stated the design was conformed by the nhtsa standards and toyota and there was no design flaws. they offered no other assistance. the contact files a claim#1102240766. the failure mileage was 3,500...mw | |||
| 12/19/2010 | 165 | ||
| On dec. 11, 2010, i purchased my 2011 rav4. since that time, i have had to contact toyota and the dealer and take my rav4 to the dealer service dept. multiple times due to unintended acceleration. each time i was told nothing was wrong with the vehicle. this unintended acceleration occurs randomly when i apply the brakes and is more powerful with each episode. when i depress the brake pedal, the engine revs very loudly and the vehicle feels as though it will speed in whatever gear i am in (i.e., drive or reverse). in order to keep the vehicle under control, i have to keep the brake depressed, engage the emergency brake, shift into park and turn off the engine. on the last occurrence - jan. 2, 2011 - the engine revved so strongly the front end shook violently and we could smell the engine overheating. on jan. 2nd, the rav4 had to be towed on a flatbed to the dealer where it remained for 2 weeks awaiting toyota tech's. when the toyota tech's finally made it to the dealer, they downloaded the onboard data and took it to their lab to analyze. once i again, i was told, | |||