Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 03/06/2013 | 7600 | ||
| 2012 rav4, second incident, 1st was dismissed. was driving approx 20 mph in a 35mph business district on 4 lane street. pressed brake with right foot to decelerate for stop light & car in front of me, car suddenly surged forward with engine revving. i depressed brake further with more strength and took left foot and place on top of right foot. had the feeling the accelerator pedal was moving as well but wasn't touching it. car continued to jerk forward, engine revving, with brakes partially engaged for approx. 20 feet. then engine shut off completely and brakes fully engaged stopping the car. was inches from car in front. restarted car and finished drive home. checked car mats but still in place on brackets. had car towed to toyota dealership. they found no unintended acceleration but did find that both brake and accelerator pedals had been depressed. suggested i must have stepped on both accidentally. not a chance. was well aware of foot/feet placement. service mgr showed me what to do should this happen again. excuse me?! told to shift into neutral for brakes to engage or another gear to stall the engine and stop the car. 1 wk later, regional inspector spent day w/car and reported nothing wrong. did show both pedals depressed at same time long enough to trip sensor but nothing was wrong. dealer suggested i report to toyota. reported incident to toyota customer experience center. not happy. 2 incidents, other reports online, and it's a 2012 that wasn't supposed to do this. feel lucky i didn't rear end someone, especially as the car didn't slow very much until it died. scared silly for next time. do not want my rav. am being told car is perfectly safe but no one at dealership would sign statement saying i was safe and this wouldn't happen again. hmmm. want them to take car back! purchased new in oct. 2012 w/less than 10 miles on it. | |||
| 10/21/2012 | 7710 | ||
| Driver side window spontaneously exploded and shattered, sending glass particles throughout the passenger compartment. driver sustained small small cut to left middle finger. road conditions were sunny and dry without road hazards. no other vehicles in vicinity. no gravel on road. window appeared to be intact prior to this spontaneous incident. | |||
| 09/12/2012 | 50 | ||
| I parked my car in residential neighborhood and proceeded to cross street with my car parked behind me. thankfully a man facing car yelled your car! my new car was rolling down the street backwards, gaining speed down the incline, headed for curb, sidewalk and huge tree. i chased the car down the street, got door open, jumped inside vehicle as it was moving and slammed on brake, injuring my back and shoulder in the process. the push-button start allowed car to free-wheel out of control when turned off, left in drive, and key left in car. i am in and out of car many times a day. no other car i have ever owned will allow me, without warning, to leave car if left in drive. i was not informed by toyota that push-button ignition would allow my car to become a potential weapon, free wheeling, if left in drive and unattended. i would like this situation to be remedied to save lives and property damage. even after going through this frightening experience, i cannot be sure it won't happen again without an effective warning system. | |||