Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | |||||
| TSB-0087-12 | 06/13/2012 | 10045140 | Toyota: accelerator pedal sensor assembly information regarding the inspection, removal, and installation, if lubrication or oil, is applied. *pe | 08/21/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 03/06/2013 | 7600 | ||
| 2012 rav4, second incident, 1st was dismissed. was driving approx 20 mph in a 35mph business district on 4 lane street. pressed brake with right foot to decelerate for stop light & car in front of me, car suddenly surged forward with engine revving. i depressed brake further with more strength and took left foot and place on top of right foot. had the feeling the accelerator pedal was moving as well but wasn't touching it. car continued to jerk forward, engine revving, with brakes partially engaged for approx. 20 feet. then engine shut off completely and brakes fully engaged stopping the car. was inches from car in front. restarted car and finished drive home. checked car mats but still in place on brackets. had car towed to toyota dealership. they found no unintended acceleration but did find that both brake and accelerator pedals had been depressed. suggested i must have stepped on both accidentally. not a chance. was well aware of foot/feet placement. service mgr showed me what to do should this happen again. excuse me?! told to shift into neutral for brakes to engage or another gear to stall the engine and stop the car. 1 wk later, regional inspector spent day w/car and reported nothing wrong. did show both pedals depressed at same time long enough to trip sensor but nothing was wrong. dealer suggested i report to toyota. reported incident to toyota customer experience center. not happy. 2 incidents, other reports online, and it's a 2012 that wasn't supposed to do this. feel lucky i didn't rear end someone, especially as the car didn't slow very much until it died. scared silly for next time. do not want my rav. am being told car is perfectly safe but no one at dealership would sign statement saying i was safe and this wouldn't happen again. hmmm. want them to take car back! purchased new in oct. 2012 w/less than 10 miles on it. | |||
| 02/07/2013 | 190 | ||
| Tl-the contact owns a 2012 toyota rav4. the contact was driving approximately 5 mph and approaching a stop signal when there was an abnormal increase in acceleration. the engine rpms increased rapidly. the contact shifted into neutral and the engine was turned off. once the vehicle was restarted, it resumed as normal. the failure recurred eight times. the vehicle was taken to an authorized dealer for diagnosis and they were unable to detect a failure code. the manufacturer was notified of the problem. the approximate failure mileage was 190. the vin was unavailable. kmj | |||
| 03/06/2013 | 7600 | ||
| 2012 rav4, second incident, 1st was dismissed. was driving approx 20 mph in a 35mph business district on 4 lane street. pressed brake with right foot to decelerate for stop light & car in front of me, car suddenly surged forward with engine revving. i depressed brake further with more strength and took left foot and place on top of right foot. had the feeling the accelerator pedal was moving as well but wasn't touching it. car continued to jerk forward, engine revving, with brakes partially engaged for approx. 20 feet. then engine shut off completely and brakes fully engaged stopping the car. was inches from car in front. restarted car and finished drive home. checked car mats but still in place on brackets. had car towed to toyota dealership. they found no unintended acceleration but did find that both brake and accelerator pedals had been depressed. suggested i must have stepped on both accidentally. not a chance. was well aware of foot/feet placement. service mgr showed me what to do should this happen again. excuse me?! told to shift into neutral for brakes to engage or another gear to stall the engine and stop the car. 1 wk later, regional inspector spent day w/car and reported nothing wrong. did show both pedals depressed at same time long enough to trip sensor but nothing was wrong. dealer suggested i report to toyota. reported incident to toyota customer experience center. not happy. 2 incidents, other reports online, and it's a 2012 that wasn't supposed to do this. feel lucky i didn't rear end someone, especially as the car didn't slow very much until it died. scared silly for next time. do not want my rav. am being told car is perfectly safe but no one at dealership would sign statement saying i was safe and this wouldn't happen again. hmmm. want them to take car back! purchased new in oct. 2012 w/less than 10 miles on it. | |||
| 02/07/2013 | 190 | ||
| Tl-the contact owns a 2012 toyota rav4. while driving approximately 5 mph approaching a stop signal, there was an unintended increase in the acceleration. the engine began to rev rapidly. the contact shifted the gear lever into neutral and the engine was turned off. upon restart, the vehicle resumed as normal. the failure occurred eight times. the vehicle was taken to an authorized dealer for diagnosis and they were unable to detect a trouble code. the manufacturer was notified of the problem. the approximate failure mileage was 190. the vin was unavailable. js | |||
| 01/11/2013 | 5012 | 1 | |
| While attempting to roll the vehicle forward to clear a doorway, the vehicle jumped forward about 6 feet. at that time i pulled my foot off the gas and pushed the brake pedal to the floor. the vehicle stopped momentarily, then began to accelerate picking up speed rapidly as evidenced by the revving of the engine. i continued to pump the brake since holding it to the floor was doing nothing. by this time i had gone through a chain link fence, through a ditch over a curb and continued to pick up speed to pass through a concrete block wall and into the back of a parked r.,the vehicle impaling itself on the steel pipes of a motorcycle carrier attached to the back of the r.v. the vehicle could not move any further but the engine was still revving. needless to say the rav4 was totaled and amazingly i suffered only minor bumps and bruises. at no time did any of the air bags deploy. *tr | |||
| 01/11/2013 | 5012 | ||
| While attempting to roll the vehicle forward to clear a doorway, the vehicle jumped forward about 6 feet. at that time i pulled my foot off the gas and pushed the brake pedal to the floor. the vehicle stopped momentarily, then began to accelerate picking up speed rapidly as evidenced by the revving of the engine. i continued to pump the brake since holding it to the floor was doing nothing. by this time i had gone through a chain link fence, through a ditch over a curb and continued to pick up speed to pass through a concrete block wall and into the back of a parked r.,the vehicle impaling itself on the steel pipes of a motorcycle carrier attached to the back of the r.v. the vehicle could not move any further but the engine was still revving. needless to say the rav4 was totalled and amazingly i suffered only minor bumps and bruises. at no time did any of the air bags deploy. | |||
| 03/05/2012 | 305 | 1 | |
| Abrupt speed changes in normal speed and cruise control, radio and clock flashing occasionally, low tire pressure constantly, damage in air conditioning. *tr | |||
| 03/05/2012 | 305 | ||
| Abrupt speed changes in normal speed and cruise control, radio and clock flashing ocasionally, low tire pressure constantly, damage in air conditioning. | |||
| 01/07/2013 | 7000 | ||
| Tl* the contact owns a 2012 toyota rav4. the contact stated that while driving approximately 10 mph, the contact attempted to decelerate and the vehicle erroneously accelerated. the contact also stated that the rpms increased greatly. the brakes failed to respond to deceleration attempts and the vehicle crashed into the proceeding vehicle. there were no injuries. the vehicle had not been repaired. the manufacturer was notified of the failure and stated that an investigator will inspect the vehicle. the approximate failure mileage was 7,000. | |||
| 01/07/2013 | 7000 | ||
| Tl-the contact owns a 2012 toyota rav4. while driving approximately 10 mph, the brake pedal was engaged and the vehicle unexpectedly increased acceleration. the engine began to rev rapidly. the brake pedal was depressed repeatedly; however the vehicle failed to slow down and crashed into the proceeding vehicle. a police report was field of the incident. there were no personal injuries. the vehicle had not been repaired. the manufacturer was notified of the unintended acceleration and they planned to inspect the vehicle. the approximate failure mileage was 7,000. js | |||
| 10/30/2012 | 250 | ||
| Tl-the contact owns a 2012 toyota rav4. the contact stated that while driving approximately 5 mph, the rpms increased drastically. the contact decelerated and shifted into neutral. the vehicle was taken to the dealer where the failure could not be diagnosed. the technician informed the contact that the vehicle was manufactured correctly and to place the vehicle in neutral whenever the failure occurred. the technician also informed the contact that the failure only occurred at low speeds. the vehicle was not repaired. the approximate failure mileage was 250. kmj | |||
| 10/30/2012 | 250 | ||
| Tl- the contact owns a 2012 toyota rav4. while driving approximately 5 mph the engine began to rev up suddenly. the contact depressed the brake pedal with both feet and placed the vehicle in neutral. the vehicle was taken to the dealer for diagnostic testing. the technician was unable to diagnose the failure and stated the vehicle was manufactured this way. the technician advised the contact to depress the brake pedal and place the vehicle and neutral when the failure occurs and stated the failure only occurs at low speeds. the vehicle was not repaired. the approximate failure mileage was 250. da | |||
| 10/17/2012 | 200 | ||
| Tl- the contact owns a 2012 toyota rav 4. the contact stated that the vehicle abnormally accelerated as the brakes were depressed. the contact applied the brakes harder and the vehicle stopped. the contact stated that the failure recurred several times later. the vehicle was taken to the dealer for inspection but they could not duplicate the failure. the vehicle was not repaired and the failure recurred. the manufacturer was notified and sent someone to further inspect the vehicle but they could not determine the cause of the failure. the failure mileage was 200. the vin was unavailable. kmj | |||
| 10/17/2012 | 200 | ||
| Tl- the contact owns a 2012 toyota rav 4. the contact stated that he his the brakes and the vehicle accelerated on its own. the contact hit the brake problem harder and the vehicle stopped. the contact stated that the failure recurred several times later. the vehicle was taken to the dealer for inspection but they could not duplicate the failure. the vehicle was not repaired and the failure recurred. the manufacturer was notified and sent someone to look at the vehicle but they could not determine the cause of failure. the failure mileage was 200. the vin was unavailable. ap | |||
| 11/02/2012 | 2621 | 1 | |
| I was stopped at a stop sign waiting to make a right hand turn. a car was coming from the left. with my foot on the brake, the car felt as if it were going to take off. i pushed my foot on the brake pedal as far down as i could. luckily, the approaching car turned down the street i was stopped on and i was able to turn right. as soon as i took my foot off the brake the car surged forward like the gas pedal was stuck. this happened about one quarter mile from my house. i made it home safely. after i got in the driveway, i turned off the engine and restarted the car back up again. i drove it up and down the driveway a few times and it was fine. my husband checked the floor mat and it was in place. very scary! *tr | |||
| 06/27/2012 | 1500 | 1 | |
| I pulled into a left turn lane to make a turn. as i was waiting for oncoming traffic to clear the car suddenly surged forward. i slammed on the brakes. that stopped the car. fortunately there wasn't a car in front of me, otherwise i would have had an accident. i was riding with my cousin and we were traveling about 25 miles an hour on a busy street. the car surged, my cousin asked if i had stepped on the gas, i hadn't. i immediately took the car to the toyota dealership. i told the tech what had happened, he said that was impossible. took the car for a short drive and said there was nothing wrong with the car. it continues to happen periodically. i have also noticed this week that the transmission seems to lug down when it shifts. i am concerned about the overall performance of this car, not to mention the defect in the paralyzed white paint. one trip through the car wash with normal dirt and the top layer of paint came off in one area. the dealership is to call me when the rep comes in to look at the paint that was weeks ago and no one has called. *tr | |||
| 06/27/2012 | 1500 | ||
| I pulled into a left turn lane to make a turn. as i was waiting for oncoming traffic to clear the car suddenly surged forward. i slammed on the brakes. that stopped the car. fortunately there wasn't a car in front of me, otherwise i would have had an accident. i was riding with my cousin and we were traveling about 25 miles an hour on a busy street. the car surged, my cousin asked if i had stepped on the gas, i hadn't. i immediately took the car to the toyota dealership. i told the tech what had happened, he said that was impossible. took the car for a short drive and said there was nothing wrong with the car. it continues to happen periodically. i have also noticed this week that the transmission seems to lug down when it shifts. i am concerned about the overall performance of this car, not to mention the defect in the pearlized white paint. one trip through the car wash with normal dirt and the top layer of paint came off in one area. the dealership is to call me when the rep comes in to look at the paint that was weeks ago and no one has called. | |||
| 06/11/2012 | 4620 | ||
| Tl* the contact owns a 2012 toyota rav-4. the contact stated that after attempting to drive in reverse out of a parking space with the brake pedal engaged, the vehicle suddenly accelerated and crash into a parked vehicle. a police report was filed. the driver in the other vehicle sustained bruises to her leg. the vehicle was taken to the dealer who was unable to diagnosed the failure. the manufacturer was made aware of the failure and stated they would contact her at a later date. the vehicle was not repaired. the failure and current mileage was 4,620. | |||
| 06/11/2012 | 4620 | ||
| Tl- the contact owns a 2012 toyota rav-4. the contact stated that after attempting to drive in reverse out of a parking space with the brake pedal engaged, the vehicle suddenly accelerated and crash into a parked vehicle. a police report was filed. the driver in the other vehicle sustained bruises to her leg. the vehicle was taken to the dealer who was unable to diagnosed the failure. the manufacturer was made aware of the failure and stated they would contact her at a later date. the vehicle was not repaired. the failure and current mileage was 4,620. rvk | |||
| 06/11/2012 | 4620 | ||
| Tl - the contact owns a 2012 toyota rav-4. the contact stated that after attempting to reverse out of a parking space with the brake pedal engaged, the vehicle suddenly accelerated and crash against a park vehicle. a police report was file and the driver sustained bruises on her leg. the vehicle was taken to the dealer who was unable to diagnosed the problem. the manufacturer was made aware of the failure who stated that they would contact her at a later date. the vehicle was not repaired. the failure and current mileage was 4,620. pm | |||
| 02/24/2012 | 1009 | ||
| Tl* the contact owns a 2012 toyota rav4. the contact stated that upon shifting into drive, there was a rapid increase in the engine rpms and the vehicle began to surge forward. the contact applied excessive pressure to the brake pedal, but the engine continued to rev. another individual opened the doors and turned off the ignition. the vehicle was then towed to an authorized dealer and they were unable to diagnose the failure. the vehicle was not repaired. the manufacturer was made aware of the failure and offered no assistance. the failure mileage was 1,009. | |||
| 02/24/2012 | 1009 | ||
| Tl-the contact owns a 2012 toyota rav4. the contact stated that upon shifting into drive, there was a rapid increase in the engine rpms and the vehicle began to surge forward. the contact applied excessive pressure to the brake pedal, but the engine continued to rev. another individual opened the doors and turned off the ignition. the vehicle was then towed to an authorized dealer and they were unable to diagnose the failure. the vehicle was not repaired. the manufacturer was made aware of the failure and offered no assistance. the failure mileage was 1,009. kmj | |||
| 02/24/2012 | 1009 | ||
| Tl-the contact owns a 2012 toyota rav4. the contact stated that upon shifting into drive, there was a rapid increase in the engine rpms and the vehicle began to surged forward. the contact applied excessive pressure to the brake pedal, but the engine continued to rev. another individual opened the doors and turned off the ignition. the vehicle was then towed to an authorized dealer and they were unable to diagnose the failure. the vehicle was not repaired. the manufacturer was made aware of the failure and offered no assistance. the failure mileage was 1,009. sm. | |||