Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| VISIBILITY - SUN ROOF ASSEMBLY | ||||||||||||||||
| 05V483000 | TOYOTA MOTOR NORTH AMERICA, INC. | V (Vehicle) | 71392 | 10/27/2006 | ODI | TOYOTA MOTOR CORPORATION | 10/18/2005 | 10/18/2005 | ||||||||
| Defect Summary | On certain passenger vehicles equipped with a glass wind deflector, the deflector, if impacted by a projectile, such as road debris, while driving with the wind deflector in the upward-tilted position at highways speeds, may shatter and separate from the frame. | |||||||||||||||
| Consequence Summary | Pieces of the wind deflector glass may separate from the frame and fall upon the vehicle occupants causing driver distraction and/or injury. | |||||||||||||||
| Corrective Summary | Dealers will install a protective laminate to the wind deflector to prevent pieces of glass from separating from the wind deflector frame. the recall began october 27, 2005. owners may contact toyota at 1-866-707-2466. | |||||||||||||||
| Notes | Toyota recall no. 50s.customers may also contact the national highway traffic safety administration | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||||
| 00804 | 05/17/2004 | 10007655 | Initialization of power window. *tt | 07/07/2004 | |
| VISIBILITY - SUN ROOF ASSEMBLY | |||||
| 02804 | 08/10/2004 | 10009416 | Initialization of moon roof. scion xa. *tt | 09/29/2004 | |
| 00904 | 05/17/2004 | 10007657 | Initialization of moon roof. scion tx. *tt | 07/07/2004 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| VISIBILITY - SUN ROOF ASSEMBLY | ||||||
| PE06024 | TOYOTA MOTOR CORPORATION | 07/07/2006 | 12/06/2006 | GLASS MOONROOF SHATTERS | ||
| Odi's investigation discloses that the subject vehicles sustain moonroof shattering and/or damage at rates comparable to those for most other similarly equipped vehicles.this review also discloses that such incidents occur in most vehicles with moonroofs and that while tempered glass panels commonly used in moonroof fabrication are shatter-resistant, some catastrophic failures do in fact occur.impact with small stones or road debris may result in immediate or delayed shatter incidents, depending on the extent and nature of damage sustained by the glass moonroof panel.the manufacturer concludes that incidents of moonroof shatter are random occurrences that result primarily from impact with small stones or other objects while the vehicle is in motion. a safety-related defect trend has not been identified and this pe has been closed.the closing of this investigation does not constitute a finding by nhtsa that a safety defect does not exist.the agency reserves the right to take further action if warranted by the circumstances. | ||||||
| EA05013 | TOYOTA MOTOR NORTH AMERICA, INC. | 08/26/2005 | 10/26/2005 | SUN/MOON ROOF WIND DEFLECTOR BREAKAGE | 05V483000 | |
| The manufacturer notified nhtsa by letter dated october 17, 2005, that a safety recall has been initiated.nhtsa has assigned no.05v-483 to the recall.the corrective action will consist of installing a plastic film to the inside surface of the wind deflector glass.the corrective action will be performed on approximately 71,400 my 2005 and 2006 scion tc vehicles manufactured during the period of march 12, 2004 through july 21, 2005. based on this action, the subject ea has been closed. | ||||||
| PE05021 | TOYOTA MOTOR NORTH AMERICA, INC. | 04/28/2005 | 08/26/2005 | SUN/MOON ROOF WIND DEFLECTOR BREAKAGE | ||
| The manufacturer states that there are no indications of deficiencies in the design, manufacture, or assembly of the wind deflector that may account for the incidents reported.the manufacturer also believes that impact of airborne road debris with the wind deflector is the probable cause for the incidents reported.odi's analyses of the warranty data indicate that incidents of wind deflector breakage while driving will continue to occur over time, as the population and on-road exposure of the subject vehicles increase.the evidence indicates that regardless of the cause for such breakage, the broken glass particles and fragments may fall directly onto the front seat occupants of these vehicles.these occurrences may pose a risk of driver distraction and personal injury.this pe has been upgraded to an engineering analysis (ea05-013) to further assess this matter. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 12/23/2008 | 68000 | 1 | |
| I was driving up i-25, when the vehicle in front of me kicked up a rock. the rock hit the top of the sunroof, shattering it into pieces. a lot of sharp glass landed on myself the driver and in the passenger seat. the vehicles behind me were showered in glass. to repair this i had to purchase a costly new sunroof panel and i am going to have it clear brand so that if it happens again it does not injure any one. i received cuts from the broken glass falling on to me. *tr | |||
| 12/09/2008 | 82000 | 1 | |
| I was driving on the highway at about 45mph when i heard a loud explosion. i immediately pulled over thinking a tire had blown and found that the moonroof glass had shattered. the glass was bowed upward in the center indicating it had broken due to stress. the windshield and the wind deflector did not break at all nor receive any damage. the glass was not impacted by any foreign object. *tr | |||
| 09/29/2008 | 57769 | 1 | |
| Incident occurred on 9/30/08 at ~3:15pm. i heard a loud bang (sounded like a shotgun blast) while driving on the highway at ~60mph. my immediate reaction was to duck...i literally thought someone was shooting at me. after a quick second to collect my wits, i looked around and saw no damage. once that soaked in, i realized i heard wind noise (i remember thinking that was odd because windows were up and sunroof was closed). i pulled back the sunroof screen and, to my astonishment, saw that the sunroof had spiderwebbed into thousands of tiny pieces...pieces that were already starting to fly off into traffic behind me. i pulled over and got out to look at the damage. the sunroof looked like something had blasted it from the inside out. i cleaned up the glass the best i could on the side of the highway and headed straight for the dealer. i had heard of deflector shattering (recall was completed on my deflector), but not the sunroof. the dealer refuses to pay for the sunroof even though i have the extended warranty. they claim that it was caused by a road hazard. the weather was mild, nothing hit my sunroof from the outside and, based on similar instances filed here, i firmly believe there is a defect with the design. toyota should do the right thing, fix this issue and honor their warranties. *tr | |||
| 09/06/2008 | 1 | ||
| While driving at approximately 25 mph, the moonroof on my 2005 toyota scion tc burst and shattered. *tr | |||
| 05/26/2005 | 0 | 11/30/2004 | |
| Rock chips, rusting spots, only had the vehicle for 5 months. | |||
| VISIBILITY - GLASS, SIDE/REAR | |||
| 09/18/2004 | 1 | 07/19/2004 | |
| The rear window does not have a wiper. when it rains it is very difficult to see out the rear window. i have had to pull over during hard downpours because vision behind me was at 0.*ak | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES | |||
| 08/14/2004 | 0 | 08/14/2004 | |
| Scion admits there is a problem with the combination of accessories:1) auto-dimming mirror and 2) side curtain air bags. when the mirror is installed there is a chance that the wiring obstructs the air bags. they claim a tsb will be issued but can give me no time line for the issue of a new wiring harness. dealers will not even pull the driver's a pillar trim to see if the wiring happens to be correct. so, we just wait ... and wait ... and wait and pray that there is no need for the airbags to function. there is also a problem with the lid covering the radio. it functions when it wants - often taking many attempts to get it to open. on the open road this is quite a distraction. we all know how many accidents are cause by such minor distractions as tuning the radio, talking on my phone, etc. *nm | |||
| VISIBILITY - SUN ROOF ASSEMBLY | |||
| 02/22/2008 | 41465 | 1 | |
| Sun-roof shattered while driving on tollway! this was possibly due to debris that may have hit it from the road. went for recall on wind-breaker, but this issue hasn't been resolved with the sunroof! this is clearly a manufacturer defect and another source for a liability for toyota. *tr | |||
| 11/23/2007 | 59625 | 1 | 04/24/2007 |
| Moonroof deflector shattered at highway speeds. *tr | |||
| 06/17/2007 | 1 | 06/04/2005 | |
| I was driving on an interstate highway at approximately 60 mph with all the windows closed, including the sunroof. both the sunroof had the shades pulled as well. the outside temperature was about 85 degrees, and the a/c was running in the car. suddenly, i heard an extremely loud pop which sounded like a gun shot. seconds later, i heard bits of glass bouncing down the back of the car. i opened the shade of the sun oof only slightly enough to see that the entire sun roof shattered and as i drove, chunks of the glass were flying off the car. when i was able to pull off and assess the window it almost appeared as if it had been hit from the inside. the glass around the entire portion of the window was broken and pulling away from the sides and it puckered up toward the center of the window. this was an extremely distracting incident, and potentially dangerous. i was lucky to have the shades pulled so that the glass did not fall into the car. we had previously taken the car to dealer to have the deflector shield treated because of the recall. *ak | |||
| 05/22/2007 | 1 | 10/24/2004 | |
| Looping to the ramp around 40 mph entering freeway, sunroof shattered due to the side metal frame that was attached/glued to the glass gave in and the sunroof was not even opened. brought to dealership, took pictures of the shattered sunroof and sent to manufacturer. next day, toyota said it was a road hazard. i told them how could that be if the side metal frame gave in and they know there was no evidence of any materials or rock that hits the sunroof. *tr | |||
| 02/10/2007 | 44000 | 1 | 05/14/2005 |
| Driving on a sunny day without a car around, sunroof shattered and covered the interior with glass. the sunroof windshield was previously fixed as part of the recall. both the sunroof and rails were destroyed. toyota did not pay for repair. *jb | |||
| 12/08/2006 | 2 | 11/24/2004 | |
| Moonroof has shattered for second time. dealer/toyota would not replace per warranty. vehicle was brought in for recall approx. june 2006. there were no problems prior and glass was fine before recall. moonroof has shattered twice since recall with no noticeable impact. recall fix/material is unsafe as shattering glass may injure driver and or passenger. *jb | |||
| 12/07/2006 | 1 | 10/15/2006 | |
| I was driving on the highway 5:30 pm on dec 7. the rear moon roof of my 2005 scion tc shattered with a loud bangwhile i was driving. the glass shattered uniformly through out the entire window. i stopped and inspected the glass and did not find any noticeable impact chips or points. the glass fell in to the passenger area over the following several days. (photos were taken prior falling) *nm | |||
| 08/10/2006 | 12000 | 3 | 03/16/2005 |
| Purchased my vehicle in march 2005. i have had it in the shop three (3) times for the moon roof. the moon roof rattles horribly and the dealership as taken the glass out and replaced it saying that toyota has done all that they know what to do with that particular situation. i find this unacceptable. i have also had my car in the shop five (5) times for the back hatch. the hatch makes a horrible rattle when just driving on regular roads. this problem is still unfixed. my paint as with the numerous other amounts of complaints is chipping and bubbling up. it horrifies me to read all of these complaints regarding this vehicle. i can only anticipate on what could happen next. *nm | |||
| 09/22/2006 | 1 | 03/28/2005 | |
| The wind deflector for my sunroof on my 2006 scion tc was shattered on sept 22, 2006 1) i was driving with my sunroof open on the street (no freeway). i closed the roof and went into work. at lunch time i made several stops (never opening the sunroof) and after coming back from the last store, i found the wind deflector shattered. i never heard anything hit my car. i did have the recall laminate in place but there was glass shards and pieces from the edges and the bottom. both dealers i went to cannot tell how the damage happened since the whole thing is shattered. there is no sign of a rock hitting it. 2) i cannot open sunroof or window for fear more glass will break off into my car. 3) i have gone to 2 dealerships (toyota) and both told me to that my insurance will have to pay for the damage. part has to be ordered through deal only. the first dealer was not helpful and even told me any glass place could replace which turned out to not be true. i am in the process of getting my insurance to pay for repair so i am still driving around with shattered glass (at least the 2nd dealer taped it so i don't lose a lot more glass).*jb | |||
| 09/19/2006 | 36900 | 1 | 08/15/2004 |
| I was driving my scion tc in a normal fashion on the interstate when my glass sunroof shattered unexpectedly. my insurance is covering the cost, the dealer is waiting for the check to order the parts. previously my glass wind deflector has shattered also. *nm | |||
| 09/16/2006 | 33600 | 2 | 09/06/2004 |
| Around 10 months ago i was driving down interstate 27 with my sunroof completely closed. there were no other vehicles around me. suddenly i heard a loud noise, i swerved a quite bit and then i noticed glass was falling on my head. i looked up to see my sunroof was gone. i immediately went to the dealership where they replaced the glass on warranty. since it was replaced at no charge to me i was satisfied. the second incident happened last saturday night (9-16-06). i was driving home with the sunroof closed.there were no other cars around. we heard a quieter noise that sounded like glass shattering; we looked at all the windows but saw nothing wrong. the next day i noticed that the wind deflector was completely shattered. most of the pieces of glass were still there except the leading edge of the glass. i've had the plastic film put on the car according to the recall but it isn't completely effective because there is glass missing. the dealership wouldn | |||
| 06/14/2006 | 29000 | 1 | |
| June 14, 2006. was driving on the highway at around 65 mph with no other cars in front of me or to the side of me. suddenly, without warning, the power moonroof of the car shattered, with a large portion of the glass entering the passenger cabin and striking me (the driver). besides minor scratches and bruises from the falling glass and sunroof assembly, i did not suffer any injury. drove immediately to the dealer, who provided me with a rental car while my car was being repaired. upon picking up the car 4 days later, i was told that besides the glass, the entire sunroof assembly had to be replaced. was also told that they could not find the cause of the failure. pictures of the damage would be available upon request, if needed. *jb | |||
| 03/15/2006 | 33000 | 1 | 09/01/2004 |
| Dt*: the contact stated while driving between 55-70 mph the sunroof shattered. the sunroof was closed at the time of the incident. the contact is unaware of an object hitting the sunroof. the vehicle is at the dealership and they are unable to determine the cause of the failure. email reply on may 19, 2006 shows (pictures) that it was the sun/moon roof (not the wind deflector) that shattered. | |||
| 12/22/2005 | 12500 | 1 | |
| While driving my 2005 scion tc on the interstate highway, i heard a loud pop. after the pop i heard glass shattering and flying off the top of the car. the only thing protecting me from shattering glass was the sun shade. yet, almost immediately glass started coming through the vent holes on the sun shade and falling down on my head and flying in from the sides. when i stopped to look at what had happened, it appeared that the top sun roof had exploded. nothing had hit the car from the outside that i was aware of. i know that i would have seen it or heard something hit the car, not the loud pop that sounded like an explosion. i looked on your site and was able to see that other owners of scions have experienced this same problem. i am waiting on toyota to determine how this will be fixed and if they will cover it. i will file a claim against them if they do not, as i think this should be a warranty issue or a safety issue with the dealer. i noticed on one complaint that the individual was forced to pay $900. for the repair themselves. *jb phone interview confirmed that it was the sun/moon roof that shattered. | |||
| 09/20/2005 | 10000 | 05/18/2005 | |
| I was cruising in my 2005 scion tc at approximately 40 mph on a smooth road with the moon roof closed. air temperature was in the high 90s and, as i had been driving about an hour, the interior had been cooled by the a/c. there was no traffic within sight either ahead or behind me and no trees, overpass, etc., above. i heard a loud gunshot-sounding bang and found, when i pulled over, that the glass of the front wind deflector of the moonroof had shattered. there was no evidence of any object impacting the glass. because the moonroof had been closed, glass particles did not enter the passenger compartment. the moonroof wind deflector glass was replaced by my local authorized dealer under warranty (after i called their attention to similar failures of other vehicles); the fragments of the old glass were removed and disposed of by the dealer. subsequent to that, a safety recall notice (#ssc 50s) was received from the manufacturer and a protective laminate was applied to prevent glass fragments from entering the passenger compartment in the event a recurrence of the failure is experienced when the moonroof is in the open position. contrary to this manufacturer's recall notice, i was not driving with the moonroof open, i was not driving at highway speeds and the glass was not impacted by road debris. i feel there is a flaw in the manufacturing process of the glass used in the tc's moonroof. *nm | |||
| 09/11/2005 | 6000 | 1 | 04/11/2005 |
| I was driving my 2005 scion tc on the freeway with the sunroof closed. i heard a loud breaking sound and saw glass fly onto the freeway from my car. i pulled off the freeway and noticed that the glass from the deflector of the sunroof had shattered. the freeway was empty and nothing, not even a rock, had hit my car. i am not sure how it happened- but now i see lots of reports of this happening. i am just lucky that this happened when my sunroof was closed. i was also informed by toyota that this would cost me $900 to fix. they were not going to cover it. i plan to fight this as it is supposed to be designed to perform under normal operating conditions. it sounds like faulty installation to me. *nm | |||
| 10/11/2005 | 20 | 01/12/2005 | |
| Sunroof makes a continuous rattling noise suggesting that it is not sitting in it's allocated space properly. this noise can be heard while the sunroof is open and especially while it is closed. this happens every day. *nm | |||
| 10/07/2005 | 0 | 03/30/2005 | |
| I pulled into my drive way parked the car left it running sunroof was open front windows were down. ran inside to grab something hear a glass explosion ran back out to find my sunroof spider cracked out and the edges gone. lady that was walking her dog said the sunroof just exploded. theres no holes nothing just cracks and glass all around the car and inside the car. i have pictures to. *nm email reply on may 18, 2006 shows (pictures) that it was the sun/moon roof (not the wind deflector) that was shattered. | |||
| 09/01/2005 | 7500 | 1 | 03/31/2005 |
| Every time i drive my car the sunroof rattles and it sounds as if there is shattered glass in there. i looked and tried to clean it all out but i never found any broken glass. but when ever i go over the smallest bump it sounds like the whole sunroof is going to shatter. i have read other reports of this happening and i think there might be a problem with the glass. *nm | |||
| 01/23/2005 | 3000 | 1 | 10/25/2004 |
| Dt: contact owns a 2005 toyota scion tc. the contact stated that while vehicle was being warmed up on january 23, 2005 the wind deflector for the sun roof broke. as he was getting something from the vehicle and shut the door the deflector broke. the contact stated until he saw the investigation article he thought the breakage was due to the temperature or some other type of normal condition. the local service dealer referred the contact to a local glass shop to have the problem repaired. there is an open investigation of this problem, , the nhtsa investigation ea05013. the consumer had the wind deflector repaired. the consumer contacted the manufacturer.*ak | |||
| 07/18/2004 | 45 | 3 | 07/14/2004 |
| I have had numerous problems with my 2005 scion tc since purchase on 7/16/2004. the day after purchase the front tire was sitting on the rim. terrible problems with scratches it seems as though you look at it and it scratches and the paint is peeling and bubbling all over, the power lock button fell inside the door within the 1st week i had the car. have been to dealership 3 different times concerning the sunroof making terrible rattling noises and it sounds like the whole top of the car is moving when you make a turn, then after it rains, i live in fl and no visible water is on the top, open the window and water on the lip of the sunroof leaks water all over you. they have took the car apart for sun roof and can't fix, tore out the headliner. also the inside metallic parts scratch easily, the dealership tech destroyed the part around the gear shift. my car insurance has doubled since i bought this car because of accidents i have less than 9,000 miles on this car, have met with gm, and everyone thinks your crazy. this is the worst car i have ever purchased and it has been nothing but a nightmare, the people at the dealership say oh your the only one with the paint problem , it's wear and tear, yet we have another new vehicle that gets driven to work every day and the paint looks better than my car. i am very disappointed with toyota and i traded in a toyota to get this car, i guarantee you i will never buy another scion, i have wondered why they are not advertised on tv, now i know why. i spend my time going to the doctors and the dealership being treated like an idiot. they kept my car 5 days last time and want it again. if your car leaks like mine please report it as they have had an outside rain doctor check it out an it says it's designed that way, yat it did not do this in the beginning. i hate to trade it in and pass this nightmare on to someone else. i have come across tons of complaints and many service advisories.*jb | |||
| 08/19/2005 | 1 | 03/26/2005 | |
| Went out to car in the morning and the sun/moon roof deflector was shattered. | |||
| 07/11/2005 | 10908 | 1 | 02/10/2005 |
| I have a 2005 scion tc, last monday i arrived home and after five minutes while i was by the car i heard a crack and when i look at the car i saw that the back moonroof cracked without any reason.the way it cracked it is very weird because it cracked all the way around and after that over the night it start courving upward and it start feling in to pieces. | |||
| 06/02/2005 | 161 | 1 | 05/31/2005 |
| Dt: 2005, toyota, scion tc, vehicle's sun roof (not the wind deflector) exploded. there was no apparent cause for this to happen. glass shattered all over consumer and the freeway. consumer stated that nothing hit the sunroof for it to shatter, but if even a small item could cause that explosive type of damage, it should be different glass. sunroof is repaired but car paint is scratched everywhere and consumer still find bits of glass in vehicle. the sunroof was closed at the time. phone interview (may 19, 2006): dealer representative confirmed that it was the sun/moon roof that shattered. | |||
| 05/19/2005 | 25966 | 1 | 09/14/2004 |
| While driving my 2005 scion tc i heard a loud pop and the back moon roof had cracked. it was the same type of noise i heard when my front deflector shattered. the moon roof did not cave in when it first happened it was just spider web cracked throughout. but on the way to the dealership part of the middle ended up caving in. the dealership said because the glass was angled up it was like something from inside or pressure caused it. if something had fallen on it the glass would have been angled downwards. it was replaced but only after much questioning because this was the second time it had happened and supposedly i have been the only one to have had these problems. i am currently waiting on parts to come in that they broke while repairing the moon roof. | |||
| 04/15/2005 | 9088 | 1 | 10/11/2004 |
| While driving with the sun roof open, the front deflector of the assembly shattered, spraying pieces of broken glass into the passenger compartment, causing me to lose control of the vehicle as i was hit in the face and head by glass. i was able to maintain control of the car as a piece of glass hit my sunglass lens, saving me from a possible eye injury. the interior of the car was littered with sharp, jagged pieces of glass and thankfully i was alone in the vehicle, saving a passenger from possible injury. i have yet to contact a dealer or scion but will do so after the weekend. i am aware of other reports and complaints with regard to the same thing happing to others. scion obviously engineered a fragile piece of glass designed to stand nearly perpendicular to the road with the vehicle in motion and sun roof open. i have recently noticed a popping sound coming from the roof indicating to me some sort of stress in the structure. while not injured during the incident, i did get cut cleaning the sharp glass from the interior of the car. the vehicle i am reporting is a 2005 scin tc. i might also note that the 888 phone number listed on this page is not operable.*ak | |||
| 03/04/2005 | 3960 | 1 | |
| While driving with the sun roof open the glass deflector broke covering the consumer in glass. the consumer was traveling at 55 mph. *jb the glass didn't appear to be safety glass because it broke into large sharp pieces. the consumer's eye was scratched by a piece of glass. consumer want the manufacturer to investigate this problem and change the way this reflector is constructed for the safety of all owners. *bf *nm | |||
| 10/16/2004 | 3980 | 1 | 08/28/2004 |
| I was driving down the highway at approx 70 mph. i had the sun roof opened. while driving i heard a loud crack and glass came pouring in from the sunroof opening. i went straight to the dealership by my house. the front panel that angles up was broken all around the entire piece of glass. they said they could not see a point of impact where something may have hit. he said he could still hear it cracking as we were standing there talking. he said since there was no point of impact it should be covered under warranty. (i've only had the car a month.) i am currently awaiting for the piece to come in. this has happened at least one other time that i've heard of from a scion web site. i can only imagine what could have happened if i hadn't ducked down when i heard the crack. even with ducking down i had glass down the front of my shirt, the back of my shirt and in between my back the the seat of the car.*ak | |||
| VISIBILITY - WINDSHIELD | |||
| 05/21/2007 | 37000 | 1 | 05/02/2007 |
| Car: 2005 scion tc purchased: mcgee toyota of hanover, ma in may 2007. -emergency brake failing 2 weeks after purchase, which caused an accident. -the dealership misdiagnosing the wheel bearing (2-3 times, finally fixing it). -we've been to mcgee toyota probably 5+ times now, and woburn toyota twice, all for problems with a 2005 scion tc. one of the other issues was when my wife bought the car, she bought a toyota extended warranty. we noticed a few weeks after purchase that the weather stripping was dry-rotting, and woburn toyota said they wouldn't replace it since it wasn't a factory windshield. we were originally told by mcgee toyota that we could take this car to any toyota dealership and the warranty would be valid. why were we not told by mcgee toyota when she bought the car, that the windshield had been replaced? mr murphy said he would do anything in his power to make us happy. mr murphy said he would replace all four tires on the car (because we also noticed there were 3 different tires on the car), as well as replace the windshield for us. we picked the car up yesterday, to find her seats leaned back (it looked like some teenage kids just got done joy-riding), two bubbles in the middle of the new(another aftermarket windshield, which is not covered under warranty ? again!) windshield, a loud squeal coming from the engine when revved, and the clutch making a very loud and noticeable squeak when depressed. it seems that when we bring the car in for something, we leave with 2-3 more problems. when addressed by a manager, it comes to no avail. i attempted to talk with a manager about those issues, and when i refused to shake his hand, we were asked to leave! there are many more issues with this car, which are too many to list in this initial complaint. *tr | |||
| 07/15/2005 | 400 | 5 | 06/16/2005 |
| Pits or cracks in windshield. vehicle is a scion xb, but there isn't an option for that car. *nm | |||
| 04/27/2005 | 2021 | 1 | 02/26/2005 |
| While driving 65 mph a small pebble hit the windshield and caused it to shatter. *nm | |||
| 05/01/2004 | 1 | ||
| A youngster weighing 140 lbs. leaned on the windshield and it shattered. it has been 5 days, and when contacting manufacturer's headquarters, they refused to replace a windshield for free on the basis that they could not confirm it was defective after the fact! it bothers me to think that a 'perfectly good, safe' windshield can be shattered by merely 'leaning' on it! what will happen if i crash? or if a palm tree branch falls on it? i guess i will have to die or get injured to find out! *ak | |||