Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 04/20/2009 | 50000 | 1 | |
| Rear door latch assembly came completely off, disconnected from car door when engaging latch and pulling up in an attempt to open the rear door. *tr | |||
| 08/02/2005 | 2 | 10/01/2004 | |
| Glass roof/sunroof assembly constantly creaks and pops. taken to dealership and tsb performed, noises went away for approximately 2 weeks and noise returned. took back to dealership, was informed it needed lubrication and it should be fine, noises have returned again. also, the hatchback always rattles, as recommended by a scion message board, slightly larger bump stops were purchased, which lessened the rattling, but is still present when going over bumps, sounds like if hatch was not fully closed, but it is. all of the above information is for a scion tc, option for this vehicle was not available in complaint form so a scion xb was selected. *jb | |||
| STRUCTURE - BODY | |||
| 01/26/2013 | 108000 | ||
| Tl - the contact owns a 2005 toyota scion xb. the contact stated that the rear latch door handle fractured while she attempted to open the trunk. as a result, the trunk was unable to be opened from the inside or outside. the vehicle was taken to the dealer. the technician diagnosed that the latch needed to be replaced. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was 108,000 and the current mileage was 108,023. mah | |||
| 01/26/2013 | 108000 | ||
| Tl - the contact owns a 2005 toyota scion xb. the contact stated that the rear latch door handle fractured while she attempted to open the trunk. as a result of the failure, the trunk was unable to be open from the inside or outside. the vehicle was taken to the dealer. the technician diagnosed that the latch needed to be replaced. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was 108,000 and the current mileage was 108,023. pm | |||
| 05/19/2010 | 33000 | ||
| Trunk latch came off, made of plastic and held by two screws, happened twice, first time had to glue screw to thread on plastic latch base but it wont hold. door will not open while this problem persists. a 4 door xb without a trunk access? c'mon man!! | |||
| 09/10/2010 | 72000 | ||
| Rear hatch outside opening mechanism broke after routine use. this appears to be design flaw using flimsy plastic door apparatus. this is dangerous situation - it has resulted in improper closing of rear hatch door which can cause exhaust fumes to enter the inside on the car. this could also cause objects to fall out of the rear of the car while on the road. (anecdotal note: i see numerous scions of this era with taped up rear hatch door handles indicating that they have the same problem. | |||
| 03/01/2006 | 76000 | ||
| Earlier in 2011 while accessing the rear of my car through the hatch door, my hatch handle snapped off completely. after further looking into the issue, i discovered that the plastic clips built into the handles broke. my local toyota dealer is aware of the issue and acknowledges that it is a defect with this specific make and model car. on top of that, i have both seen many broken hatch handles while on the road, and read many other incidents similar to mine on several notable scion forums online. others report that their toyota dealers fixed the issue, free part, but still charged upwards of $100 for labor. i would like to see this problem get fixed by toyota as it is clearly a defective part. | |||
| 12/15/2008 | 135000 | 1 | |
| Trunk latch broke off when trying to open. made very flimpse and will not withstand regular use. *tr | |||
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||
| 10/01/2005 | 6097 | 1 | 09/23/2005 |
| The driver door detent on the 2005 scion xb vin jtlk324154008954 does not hold on a modest incline, creating a serious injury hazard. reported problem to dealer (riverhead toyota). response: vehicle not designed to. no problem found. the dealer is wrong. there is a problem. the problem appears to be a combination of 2 problems -- an inadequate detent for the weight of the door combined with application of excessive white grease. toyota needs to design a stronger detent and all service personnel need to be warned not to apply any grease to the detent and to remove any grease applied at the factory or in prior service. *nm | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE | |||
| 01/23/2010 | 70500 | 1 | |
| Plastic rear tailgate handle broke off under normal wear and tear circumstances when attempting to open. apparent design defect whereby heavy weight of rear vertical tailgate door places stress on two plastic connectors. no practical way to open door from inside or out. part also houses rear license plate lights and electronic opening latch control which becomes inoperable. dozens of similar experiences posted on edmonds.com. dealer refused to fix out of warranty period. after complaint to toyota, they agreed to reimburse for part cost only as one time concession. *tr | |||