Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | ||||||||||||||||
| 12V491000 | Toyota Motor North America, Inc. | from 03/29/2007 to 07/31/2008 | V (Vehicle) | 2519424 | 11/05/2012 | ODI | TOYOTA MOTOR CORPORATION | 10/10/2012 | 10/10/2012 | |||||||
| Defect Summary | Toyota is recalling certain model year 2007-2009 camry, camry hybrid, rav4, corolla, corolla matrix, tundra, sequoia, highlander, highlander hybrid, yaris, scion xb, scion xd and pontiac vibe vehicles. the power window master switch assemblies in some of these vehicles were built using a less precise process for lubricating the internal components of the switch assemblies. irregularities in this lubrication process may cause the power window master switch assemblies to malfunction and overheat. | |||||||||||||||
| Consequence Summary | If the switch overheats, it may melt, possibly resulting in a fire. | |||||||||||||||
| Corrective Summary | Toyota will notify its owners, and dealers will inspect the switch and apply a special grease that inhibits heat build up or replace any switch damaged by the defect, free of charge. toyota owners that experience a problem with a switch should not attempt to make repairs, but should contact their toyota dealer or the toyota customer experience center at 1-800-331-4331. general motors will contact the pontiac vibe owners affected by this recall and gm dealers will inspect and repair switches as necessary. those owners may contact pontiac customer care at 1-800-762-2737. | |||||||||||||||
| Notes | Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov. | |||||||||||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 08/28/2008 | 7500 | 1 | |
| I have a large crack in the front windshield of my 2008 scion xb. i bought the car in may so it is a little over 3 months old. i do not believe that it was caused by anything hitting the windshield. my scion dealer says that it is not covered by my warranty. they want to charge me $1010 to replace the windshield and the molding. *tr | |||
| 08/20/2008 | 520 | 1 | |
| I purchased a brand new 2008 scion xb on august 3, 2008 and only after 2.5 weeks noticed the l shaped crack on my windshield. after my initial inspection i could not see any visible abrasions. i took my vehicle to the dealer 2 days after i first noticed and was told that it was due to a rock. the service representative that conducted the test had to literally try to find a point of contact. he even had to request for someone else to find one. finally after numerous passes with his pen and finger he finds a small chip about the size of a pen tip, an inch down from the seam of where the glass meets the car. the car has less than 600 miles. is parked in a garage (at work and home). the crack is now an estimated 7+ inches. i said to the service rep, is the quality of the windshield that poor, that a very small rock hitting a brand new windshield would cause this much damage. his response was yes. *tr | |||
| 07/03/2008 | 17500 | 1 | |
| Two separate cracks on windshield 1st on occurred at 4000 miles on passenger side and is now 14 inches long. the 2nd one is on the drivers side at 17000 miles and is 10 inches long. *tr | |||
| 04/28/2008 | 4000 | 1 | |
| My windshield in my 2008 scion xb cracked at an angle starting around the mirror and curving to the right. it occurred hours after i had driven it, from no apparent reason. the glass appears to be substandard or similar to the honda element, a design defect. i had it replaced already. *tr | |||
| 03/05/2008 | 8000 | 1 | |
| My windshield has a l shaped crack on the passenger side top. i don't recall hitting anything, so i am not sure what caused it. i called the dealer and they quoted me $500.00 just for the windshield plus labor to install. i cannot believe this. something needs to be done. *tr | |||
| 05/11/2008 | 2200 | 1 | |
| Front windshield developed l-shaped crack on passenger side, starting at top molding. car was sitting in driveway, no evidence of impact. took car to dealer for eval, at first they could find no reason for crack. service manager then used a pen to find a minute imperfection in the crack line. he claimed it was an impact, however, it was less than 2mm long by 1 mm, not circular in shape and follows exactly the line of the crack. in my opinion he broke off a tiny shard when he did the pen trick. after i made him look at it again, and a rock impact on another one of my cars (with no crack), he could not explain how such a tiny chip could look so different and cause such a crack. he refused to acknowledge any defect or knowledge of scion problems with windshields. ironically, i found an entry for another 2008 from the same dealership. i am following increased escalation of the issue, next step is an inspection by the factory rep. after that, i will call the national toyota customer service. if i can get no action, then i will call the attorney general of the state. *tr | |||
| 05/10/2008 | 5000 | 1 | |
| Cracked windshield on 2008 scion xb....just walked out one morning and the crack was there. *tr | |||
| 05/05/2008 | 15895 | 1 | |
| Walked to car to drive to work at 0730 hours. noticed l shaped crack in windshield beginning at the base of the windshield (passenger side) about 10 from the a pillar. travels vertically to 3 above passenger wiper blade. *tr changes direction horizontally about 10 moving toward drivers a pillar. outside air temp 53 degrees. | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 01/02/2013 | 1 | 06/01/2007 | |
| 2008 toyota scion xb. consumer writes in regards to vehicle window malfunction. *smd the consumer stated he took the vehicle to the dealer, to have the recall issue addressed. the technician stated there was nothing wrong with the master window switch, but the window motor in the passenger side door was worn and needed to be replaced, at a cost of $ 502.03. the consumer stated the switch malfunctioned months before the recall. the master switch in the driver's door panel for the passenger window would stick in either the full up or full down position and he could hear the electric window motor continue to run when the switch was released. *jb | |||
| VISIBILITY - WINDSHIELD | |||
| 09/12/2009 | 20899 | 1 | |
| I was interested in buying a 2008 scion xb. i had heard that the older xbs had a major problem with the windshields spontaneously cracking. they called them stress cracks because of the way the frame was and the slope of the windshield. i spoke to a salesman before i bought the new scion about the windshield problem. he told me that the problem was fixed. today, sept. 12th 2009, i found the l shaped crack that so many people had complained about on the 1st generation xbs. i am contacting the toyota dealership on monday. this is a manufacturer's defect, and i am not about to replace my windshield numerous times (as many other customers have had to do, sometimes 7 or 8 times in 6 months!!!) are there any other complaints about the scion xb windshield? *tr | |||
| 12/08/2007 | 10000 | 1 | |
| Cracked windshield...due to stress. *tr | |||
| 03/31/2008 | 2142 | 1 | 11/10/2007 |
| Cracked windshield (again!) this is my second xb and i figured the first cracked windshield in my 2006 was a fluke, but no! now i have one in my brand new (2,100 miles) 2008 xb! what the heck?? it has to be a defect. *tr | |||
| 04/02/2008 | 12000 | 1 | 11/10/2007 |
| One morning when getting into my (5 mo old) 2008 scion xb i found a 2-3 in. crack in the windshield that started under the weatherstriping at the a-pillar about 6-8 inches up from the hood on the passenger side. within a short time that day the crack extended up to approx. 12-14 in. in a u shape. due to conflicts i was unable to take the car to the dealer for 2 weeks. by that time the crack had extended about 4-5in. more horizontally across the windshield and a second crack started from the bottom of the u shape extending down to the hood (about 2-3 in). visual examination of the windshield revealed no obvious pits or impact hits. the weatherstripping where the crack initiated also appears free of defects or damage. upon quick review from the dealer they declared that it was cracked due to some impact (rock/pebble/etc...) and refused replacement as factory defect. *tr | |||
| 02/15/2008 | 5800 | 1 | 07/23/2007 |
| 2008. *tr 2008 scion xb during a 5 hr trip , without getting hit on the windshield by anything at all, the windshield developed a crack starting at the top edge and extending down about 6 inches. i had read about this problem on the edmunds auto website. i went to my local dealer and was told by a service adviser that i was financially responsible for the repair, i went to the service manager to complain that this was a problem with these cars, and i was not going to pay for it. he told me that he would contact the toyota rep for the area and would get back to me. they did approve the repair, but i'm afraid this will happen again, its happened more than once to many owners, toyota should be forced to fix this without giving customers a hard time about it. | |||
| 03/05/2008 | 1 | ||
| Cracked windshield. possible design or manufacturing defect. present in scion xbs years 2006-2008. if you google xb windshield you will find numerous posts regarding this issue. toyota/scion appear to be refusing to acknowledge this issue. i contacted scion and they told me to contact the dealer to look at the windshield. the dealer uses a biased 3rd party glass company who, of course, says the frequency of windshield replacements are no different than any other car. which, based on the number of internet posts and websites dedicated to this issue and a possible class action law suit, all beg to differ. *tr | |||
| 03/10/2008 | 2050 | 1 | 09/04/2007 |
| Windshield cracked easily. *tr | |||
| 02/05/2008 | 400 | 1 | 01/31/2008 |
| I recently purchased a brand new 2008 scion xb with 125 miles already on the car. i've only had it for a little over 2 weeks and there is a huge crack on my windshield that started on the lower passenger side of the windshield and has now spread to the driver side of the windshield. *tr | |||
| 01/31/2008 | 15000 | 1 | 06/22/2007 |
| The windshield on my 2008 scion xb cracked overnight with no apparent stone or impact damage. the service rep at lombard toyota in lombard illinois took a look at it and said it's rock damage. he ran a pen along the crack and came to the conclusion that a stone hit it and will not fix it. the glass is not chipped and there was no sign of an impact, only a crack that runs from the edge of the window to about 5 inches in, on the driver side. at this time i either have my insurance company fix it or pay for it myself. the windshield does not have any stone chips on it and the car only has 15,000 miles. *tr | |||
| 01/24/2008 | 1 | 08/28/2007 | |
| After owning my 2008 scion xb for 2 months i found a small chip in the windshield. not sure when it happened. that chip has not spread so far. then, my husband and i took a trip to oregon driving on the coast so that we would not get rocks kicked at us from cars on the highway. after 8 days we came home with 3 more chips on our windshield and 2 cracks each measuring approximately 6 inches in length and spreading. we heard 2 separate times where a rock hit the windshield and left the chip; however, the other chip and 2 cracks are unknown how they happened. one morning we came out of our hotel and found the 2nd crack. we were not parked by a lot of cars and we were not by a main street or highway. i have read several sites on the internet where other scion owners are experiencing the same problem with their windshield. this leads me to believe that there needs to be investigation into a recall on the windshield. i plan on getting this windshield replaced in the next month, but if a recall occurs, i hope that i will be reimbursed. *tr | |||
| 01/11/2008 | 1 | 10/01/2007 | |
| 2008 scion xb, 5,000 miles, windshield mysteriously cracked, no impact or reason. called dealer and they say they have no reports or recalls. i searched the internet and found many people experiencing the same issue. true safety issue. *tr | |||
| 10/25/2007 | 1 | 07/19/2007 | |
| I have a 2008 scion xb that has developed an l shaped stress crack on the upper passenger side of the windshield. there are no rock chips of any kind located near the beginning of the crack. the crack begins under the moulding and continues downward into the l shape. i would like to know if toyota will be made to replace this since it seems to be an ongoing problem with scion owners.*cn | |||
| 12/20/2007 | 2200 | 1 | 10/02/2007 |
| I recently purchased a 2008 scion xb in october of this year (2007) within 2 months of owning the car (approximately on december 20, 2007) i noticed that i had a crack on the left hand side of my windshield that progressively spread in a matter of a day. i took the car to eddy's toyota/scion on december 21, 2007 to have it inspected and fixed under warranty, and i was told that the warranty would not cover the windshield because the service rep. said that he saw a rock chip that had allegedly caused the crack and rock chips were not covered by toyota. a week and a half later on december 28, 2007 i woke up to discover another crack on my windshield located on the right hand side of my windshield. i took that crack to go be inspected at the dealer, having observed no chips in this one, and i was told yet again that there was a tiny mark that they considered to be a rock chip and that this new crack, which by that time had visibly spread, was also not covered. i am absolutely furious at the lack of responsibility toyota is taking in this matter. i have since called the corporate scion offices and filed a formal complaint which i am waiting to here back on. i also proceeded to do some research and have found that this is an extremely common thing amongst scion owners and they have all experienced the same non responsiveness from the toyota corporation. i bought a toyota product because i valued their workmanship and reliability and now i am beginning to believe that they are cutting corners and not owning up to the defects that are in their vehicles. i have received no customer service in regards to this matter and have basically been told that there is nothing that can be done and that i have to continue to pay whenever my windshield gets damaged. the scion xb windshields are defective and toyota refuses to take responsibility for this matter. this is not only a defect but it is also a safety hazard, one in which i was not told of when purchasing the vehicle. *tr | |||
| 08/08/2007 | 3500 | 1 | |
| 2008 scion windshield crack and no apparent reason. *tr | |||
| VISIBILITY/WIPER | |||
| 06/18/2012 | 22000 | ||
| Tl* the contact owns a 2008 toyota scion xb. the contact stated he noticed there was a fracture on the driver side windshield. there was no evidence of impact on the glass. the dealer was notified and offered no assistance. the manufacturer was notified and instructed him to make a complaint with nhtsa. the failure and current mileages were 22,000. | |||
| 06/18/2012 | 22000 | ||
| Tl- the contact owns a 2008 toyota scion xb. the contact stated he noticed there was a fracture on the driver side windshield. there was no evidence of impact on the glass. the dealer was notified and offered no assistance. the manufacturer was notified and instructed him to make a complaint with nhtsa. the failure and current mileages were 22,000. kmj | |||